Recent Reviews from Mercedes-Benz of Houston North

Excellent service

Jason, has always taken care of me and my family Mercedes. He is great and will always be our super service guy.

So I’m very interested buying 2021 G Wagon I wanted to see car,an how much payments be,after that we get financing done,I came to Mercedes Benz Guy Ben Nanjappa said Manger want see your bank account $100k just see car,he told me $100k down 1st said $25k then said $50k said it’s going be $100k down even credit score 715 $100k only way get car,Guy disturb me so much couldn’t believe he saying he beyond Sick,Even showed where purchase property $90k he said manager have see bank account $100k,Max manager very helpful thank him for calling an apologizing Ben shouldn’t be working at Mercedes’ Benz he should be fired Asap nobody should go that guy Most sickest racist peoples ever seen

After a long week of finding the right car.. Dale Kuykendall helped me find it. The whole costumer service was a experience that i would definitely recommend to anyone who’s looking for a car. Also I’m in love with the car i got. Definitely will come back.

One of the best customer service experiences I’ve had. Thank you!

Service maintenance- professional and courteous and smooth process. I was in and out with my rental quickly. My service rep kept me informed about the status of my car at all times. Been going here for years. This is my 3rd MB automobile.

I just had a baby and needed a new vehicle! I had been texting back and forth with Manny. The vehicle I originally was Interested in was still in reconditioning so I decided to check out other vehicles. I ended up purchasing a SUV that I absolutely love with Stacy. Stacy started off very friendly then started to rush me while I was obtaining my insurance, completing the application and completing financing with my bank. She eventually got tired of waiting on me and told me to go sit in the waiting area. I really didn’t know what that was about being that I was bringing them business. The finance guy was hands down amazing!!!!!! He was very nice, down to earth and friendly. I wish I remembered his name, it was definitely pleasant working with him. Also, Mike was pretty cool! He followed up with me a few times. Stacy could brush up on her customer service skills. Everyone else provided a top of the line experience!! Even as the passed by while we were waiting.

If you are looking to buy a "Hercedes" aka Mercedes, go talk to Jennifer. She will set you up and take care of you from start to finish. She and Max together provided me with my dream car. :-) Could not be happier with my care and service.

My husband and I were in search for a Mercedes GLE AMG 53 Coupe and within an hour of reaching out to Sales at the Mercedes North Dealership Edward was on it! He found us exactly what we were looking for. Service was amazing

Sale Representatives are so helpful and their experiences and professionalism make us so happy.

More then likely they will remove this review, but if you are lucky enough to see it DO NOT BUY A CAR FROM THEM. Go to Greenway....

Service was completed in a professional manner. Costs were adequately explained. Loaner process was straightforward. My GLS was nice and shiny when I picked it up.

I received the best customer service from Gabriel. I’m

Great customer service!!! Walked me through every step of the way

Everyone that I came in contact with at Mercedes Benz North was accommodating, professional, friendly, and courteous. I was treated with much respect. Thanks

I love Jason the service advisor. I needed quite a few things done on my 2015 GLK. They quoted me $6,000, but were “willing” to reduce it a bit just for me. I allowed them to replace my auxiliary battery and declined to get anything else done by them. I got the same work done for 1,500 less including repairing my drivers side seat assembly with a 2 year warranty and genuine M-B parts. If you’ve got $1500 to pay for snacks and water. They’re great but if you want quicker, less costly repairs do ur research and find someone else. BTW they didn’t even wash my vehicle.

What can I say about my most recent car buying experience?! My car was totaled in a car accident late August. The car, miles, price had to be very specific. I found my used car an Infiniti QX60 at a Mercedes dealership and my car sales person was Xavier. Xavier was excellent from start to finish. He was attentive, kind, responsive to all my questions and went above and beyond. I had a wonderful car buying experience. If ever I'm ready to purchase a Mercedes or could recommend to friends, I would definitely recommend Xavier.

Xavier made my dreams come true. Extremely professional and kept me updated and informed throughout the whole process. This was well appreciated since we were purchasing from out of state.

Carlos was fantastic. He gave me his full attention and made me feel welcome.

This dealership and employees ALWAYS go above and beyond. The people are genuine and extremely professional and courteous.

I bought a 2020 GLE350 here and it’s been a nightmare. The car was sold to me with cigarette stench on it and the dealership doesn’t care. I’ve spent the last year trying to get that horrible smell off the car without any success and just abandoned it in my garage out of frustration. If you spent $60k on a luxury vehicle, you should at least enjoy it.

Great experience. Stacey was very professional, knowlegeable, friendly. We liked the car. We'll come back to a longer drive test

The G.O.A.T of North Houston Mercedes Benz is Vernon Gatlin. Always open and honest about the entire transaction. He is not there to scam you but to do what is best for the customer. Never a feeling of getting over on you. But after being in sales for as long as he has his knowledge and understand is comforting. Kudos to him most of all and thanks for the help.

I am very pleased and how professional they were... They kept me informed on what was going on with my vehicle...

You guys rock!!! No one wanted to touch this vehicle & ya'll have given me back my wonderful little car. Thanks soooooo much!

Dali is the Salesman to ask for is you decide to purchase a Mercedes Benz from Mercedes Benz of North Houston for your Service Excellence Experience!!

They initially did an overall acceptable job servicing my vehicle. However, when I picked up my vehicle on September 10, 2022 I had a noise on the front right passenger side. I immediately called the service department and I spoke with a young lady and she asked for my service rep. I told her it was Carlos and she stated that she would send the message and have him follow up it is now Thursday and I have yet to hear from Carlos additionally I have sent three text messages directly to him no response. This is unacceptable

I recently had a Wonderful experience at Mercedes Benz North and the most important part was the Salesman Travis Lewis really took his time with me every step of the way. I recommend the Dealership and the Salesman! Gold Star ⭐️ Service.

Salesman very friendly and informative in reference to incoming new models. He explained changes in the 2023 models . The service department is alway courteous and spotless clean.

Excellent communication and services. Even though is the manufacture mishap but the accountability is top notch

Let me start off by saying THANK YOU Mercedes Benz of Houston North!! So I got the pleasure to work with a sales rep by the name of Dali who is now my official and only contact at this location. The car I wanted was already sold by the time I arrived but he found me something better within the same price range. Outside of this car being made for me, Dali made sure that I didn?t leave without it. His expertise on the vehicle, his ability to work with everything I requested on top of his kindness and professionalism makes for the best rep you could ever encounter. The buying process was long per usual but it was enjoyable, he saw to it that I wasn?t in need of anything during this process. My family and I truly appreciated his assistance with gaining knowledge about my new vehicle. If that wasn?t enough, I forgot my house keys at the dealership and it was already closed and the next day was Sunday (also closed) Dali saw too it that I received my keys the next morning. See sometimes you buy a car and soon as you drive off, you?re on your own. But with Dali, your experience doesn?t end with the sale of the car, he still assists with anything he can there after. Mercedes give that man a bonus because he?s a gem!! Thank you Dali!

Purchased a pre-owned vehicle through Dali. He followed up, was respectful and efficient.

Stacey Allen at MB Houston North is the best! She got the deal done without a lot of back and forward! She is also very knowledgeable. I’m definitely going back and working with Stacey again!

Everyone was kind introduced themselves. I really appreciated feeling welcomed from the young woman at the front desk, the salesman Joshua and the finance person Zach. Thank you all very much I really love my new car.

Nestor, in the service department, was very professional and efficient. He went over the maintenance schedule due for my car. He answered all of my questions. He had me up and going in no time.

I always have the best experience with the service department! Ana is amazing!

I really wish we would have had a great experience for my daughters 1st car purchase, 5 months ago on April 26th. Unfortunately, that hasn't been the case. We love the car, and our sales guy, Kelvin was knowledgeable and expedited the sale buying process. We hate that his efforts have been tarnished with this experience. Sadly we are still waiting on her registration to be processed. For 5 months now, we have had to request multiple sets of paper plates, and have had to call multiple times each time to get that done. We have had to make arrangements with the credit union who is financing the vehicle in order to avoid extra fees. My daughter has made all of her payments and kept her end of the deal with all of the grace and patience we can find however when she was told this was the final chance from the bank to provide the paperwork showing they own the title to the vehicle before her loan is converted from a car loan to an unsecured no collateral loan with a much higher interest rate, we decided to go talk to the manager and title clerk in person since our 40 calls would end with us being placed on hold for 13 minutes, disconnected and then of course, unreturned. After arriving at the dealership on September 1st, she asked for the title clerk and was told she left the company 3 weeks prior and there was no longer one on site. She then requested to speak with the general manager, however he was unavailable so she spoke with the acting manager/floor manager who came and basically told her he wasn't sure what the issue was but her title was still in Hawaii and he didn't know when it would be in their possession and able to have the paperwork sent to the Texas DMV for proper registration. We were told to wait for a call from Edwin, which of course hasnt happened. I'm not sure how a car was sold that they didn't have the actual title to,but it has been done and we are not being offered any kind of response or remedy to this situation. She has now made 4 payments on a vehicle that is not able to be legally registered in her name. I would expect way more from a company of this caliber. I went into this purchase feeling really good that my daughter was going to be in a safe, reliable vehicle because I trusted their name and reputation in our city. I couldn't be more disappointed by this whole experience. I would love for anyone that works at this dealership to reach out to us and help us correct this. To say it's unacceptable is a major understatement. *Edit to original post. I am reposting here since my google review was hidden for an unknown reason. Since the original posted date a week and a half ago we have called daily and still have not had a returned phone call.

Let me start off by saying THANK YOU Mercedes Benz of Houston North!! So, I got the pleasure to work with a sales rep by the name of Dali who is now my official and only contact at this location. The car I wanted was already sold by the time I arrived, but he found me something better within the same price range. Outside of this car being made for me, Dali made sure that I didn’t leave without it. His expertise on the vehicle, his ability to work with everything I requested on top of his kindness and professionalism makes for the best rep you could ever encounter. The buying process was long per usual, but it was enjoyable, he saw to it that I wasn’t in need of anything during this process. My family and I truly appreciated his assistance with gaining knowledge about my new vehicle. If that wasn’t enough, I forgot my house keys at the dealership, and it was already closed, and the next day was Sunday (also closed) Dali saw to it that I received my keys the next morning. See sometimes you buy a car and soon as you drive off, you’re on your own. But with Dali, your experience doesn’t end with the sale of the car, he still assists with anything he can thereafter. Mercedes gives that man a bonus because he’s a gem!! Thank you, Dali!

Nestor Cardona my service advisor was very professional. Excellent service.

Vernon @ Mercedes Benz North Houston is the best in the sales dept!! He has helped us since 2013 and last week we got into our 4th Mercedes with his help and the help of others there in the loan dept. Loving my BENZ❤️ S Segura from Lufkin

I recently purchased a new vehicle and my salesman was very personable and extremely helpful with paperwork work, since the dealership was not close to where I live and work. Also, the atmosphere of the dealership is up beat and comfortable to clarify what exactly I wanted. This is the second car we purchased there and recommend it.

Very clean and everyone is so friendly. Alec Christy is really helpful and so knowledgeable about the car we wanted to buy. Definitely recommended.

Be very careful buying a "certified" pre-owned vehicle from here. We purchased a low mileage, 2021 certified QX80 recently for my wife. Within days of the purchase I noticed the front fog lights would not turn on. I also noticed there were no safety sensors in the front bumper, just empty holes. There was also damage to the front right side of the vehicle in the form of a bent piece of trim and a cracked fog light. I called and told the salesperson of these issues and he said he could not help, I needed to speak with the sales manager. After repeated attempts and multiple voice-mails left, I finally spoke with Luka, the pre-owned sales manager. I told him our issues and he told me to take the car to an Infinity dealership since it is under factory warranty. He said he hears stories all the time of customers buying a car then saying something is wrong and blaming the dealership. Well, when pre-owned vehicles are sold in the condition this dealership sells them, customers are going to have problems. Needless to say, this is terrible customer service. It obviously isn't a warranty issue. This car was never properly inspected for resale. I understand when you buy pre-owned it is just that, pre-owned and that you might have scratches or a cracked light, or similar, it is not new, but missing safety equipment and lights not even working is unacceptable. The salesperson specifically sold us on the safety features. We also considered a new vehicle but were assured their pre-owned vehicles were certified and went through a rigorous inspection before they were put up for sale. We took the vehicle to another business and upon inspection you could see clear evidence the vehicle had been repaired from a previous collision. This vehicle had a clean car fax but even a cursory inspection from a professional could identify significant repairs were attempted and not all of the electronics were properly connected. The fog lights were not even hooked up and the front safety sensors were tucked up inside the bumper and not properly installed. We had the fog lights and sensors properly installed by this business and now we hear audible alerts from the safety system whereas prior to the repairs the safety system had been disabled to some degree. Since that inspection, I've also noticed small items like all but one tire was missing valve stem caps and there was no wiper fluid in the reservoir. These are obviously minor issues and of themselves not significant but just add to prove the car was not inspected properly or possibly never inspected. We looked at a number of vehicles over a lengthy period of time, both new and pre-owned, and ultimately chose this vehicle because it met all the criteria we wanted and was the only one that had what we wanted that we could find, new or used, available. It seemed it was an added benefit it was at a Mercedes dealership because you always hear about the great service. Well, I had a better buying experience buying a low cost car years ago at CarMax than we did at this dealership. It is clear they just took a car and put it on the lot to make a sale and could care less about any follow up customer service. It is especially concerning that when the sales manager is informed that the safety equipment isn't properly installed or possibly even missing, that he would not jump at the chance to get the car in to get things right but rather tell the customer to take it to another dealership for them to deal with. Very disappointing experience overall.

Took my car in for an ac diagnostic test. Picked my vehicle up yesterday and now my passenger 2nd row seats are stuck in a downwards position. I asked mercedes what happened because I have no prior issues with my seats. Now they don't want to take responsibility for my seats and want me to pay for a diagnostic test to find the issue. Not morally right, I brought my car in with seat issues and I left with one. I'm going to stop dealing with North Houston location and go to the Woodlands. My advisor told me I brought my vehicle in with the seats folded down. Now you're calling me a liar, that's great customer service. Now my seats are stuck and I have children to transport. 9-9-2022

Michael Holmes was tremendous help in supporting the purchase of a vehicle.

Made inquiry about a national lease offer on a GLC 43AMG; insisted that I come to showroom to finalize. Arrived, salesman initially claims that he can’t find the national offer from MB on that particular vehicle. Showed him the offer on my phone and eureka there it is in his system. Took it to his sales manager who came out to explain the national offer. Informed me that the national offer DID NOT include the money factor. I called BS and walked out. Insulting, degrading, would have respected them more if they just flatly refused to honor the deal.

Great servise and Great Sales. Josh is the Best Salesperson Ever! Edwin is the Best Manager ever!

Wonderful experience. Very good customer service. Very easy financing procedure.

I purchased a vehicle from them on June 24th and they issued my tags and license plates to someone else with a S-class. I've called the dealership and was advised everything was taken care of. A mistake was made. Well, that vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been such an inconvenience to me. I will not purchase another vehicle from them again.

Everyone was professional and friendly we expect nothing less thank you for timely service

Jason Fleeks is an awesome Advisor. I am happy with the way he take care of my car.

Wonderful experience. Very good customer service. Very easy financing procedure.

MB of north houston is great! Michael Holmes helped me get the car i wanted and kept me up to date on status of arrival. Great customer service!

It took them about a month to return my 2007 MB ML350 and after I received it the next day it wouldn't start. That's not what I expected from the world's leader of manufactured automobiles. I hope they will resolve the problem because to me that's not satisfactory at all.

Very polite and cleanliness and they get you in and out.

Worst service ever!!!!

DAMAGED MY CREDIT I did not want to leave a 1 Star review but Mercedes Benz of Houston North left me no choice! They damaged my credit score and they admitted it in WRITING that it was their fault, when I didn’t do anything wrong. On 6/11/22 I traded in my Ford Explorer for a Mercedes GLE class. The balance owed to capital one was $24k that Mercedes Benz of Houston North assumed and promised to payoff (they did not pay off therefore my credit got damaged) and Mercedes Benz of Houston North charged me $71k for the new deal. Couple of weeks later I started getting collection calls from capital one that my loan is delinquent on the explorer, I explained to them that the explorer is no longer mine and Mercedes Benz of North Houston assumed the loan and promised to pay it off. I tried calling Mercedes Benz of Houston North 11 times and sent a friend of mine 3 times to the dealer to find out what’s going on, no one could give us an answer or even returned my calls. When the loan was 73 days late, I was finally able to speak with the Finance Director “Andrew”; he apologized and admitted it was their fault and he will work on fixing it. Couple of weeks ago, I got a call from “Andrew” offering me to either delete completely the records of my 3 years loan history with capital one or wait up to 60 days to remove the negative reporting off my credit report. I declined the offer and told Andrew, I’ve been trying to buy a car (Nissan $9k) from Ford Meyers since July for my daughter to go to school and work but since my credit score was hammered and dropped from 748 to 603, I won’t be able to get it anymore! So I asked him to sell me the cheapest car on their lot; he said I will have a salesperson give you a call… a salesperson called me and said that the cheapest one is a 2013 Volkswagen Passat for $14392 (well overpriced) I test drove it and offered to buy for $12k with a down payment of $3k to $5k. The Salesperson stated that the price is firm. I got with the Finance Director Andrew, and told him, listen Andrew, you guys damaged my credit, I was at no fault, I was planning to buy a Japanese car below $10k for my daughter for the last two months, and now I am going to end up buying an overpriced Volkswagen and above my budget. Andrew said that he will might be able to get me a $1000 off the selling price. I haven’t heard from him for the last 7 days, I tried to call him, he never picked up my calls. I might hear back from him when the Volkswagen is sold to another customer… Here we are in September 2022, I am giving my car to my daughter to go to school and work, and I am commuting back and forth to work in an Uber. That’s what you get when you buy a car from Mercedes Benz of Houston North. Someone might reply back to this review saying we apologize for any inconvenience, please call our GM at this number … I would say this, I already called your General Manager EDWIN last week and this week and left him an urgent voicemail. He didn’t even bother returning my calls. PS: PLEASE DO NOT REPLY BACK WITH THE SAME ANSWER TO EVERY UNHAPPY CUSTOMER. GM and FD and the whole dealership have my information in their database and they know my phone number. They can call me!!!!

My experience was surprisingly great. Customer service was excellent. My representative was very friendly and knowledgeable.

Courteous staff and the wait time was less than estimated. The lounge was clean and a nice environment. The only thing I was confused was how I can spend $500 on a service that includes an inspection without anyone going over the results with me. I was just handed the paperwork and told to have a nice day. (Again very courteous)

I was pleased with the recall done on the emission electronics.

My Advisor was very knowledgeable/professional . He took care in seeing I was satisfied.

It was a pleasure working with Alec. He made the whole process really easy.

I purchased my first Mercedes Benz car several years ago. Last week I purchased my second new Mercedes Benz car. I made an appointment and was greeted immediately. Told them the car and color I was interested in purchasing. I had a test drive. Discussed numbers to my satisfaction and purchased my beautiful new car. The salesman was professional, knowledgeable and polite. The entire process was fast. I recommend Mercedes Benz of North Houston for your next car purchase.

Great customer experience!

Carlos is my service advisor and he always makes me comfortable in knowing that he will take care of my care getting the service it needs.

Vernon was the best salesperson I?ve ever had. He endured from the time we spoke on the phone to the time I drove off the lot with the new vehicle that I was well taken care of. Hands down the best service! If you are in search of a new vehicle be sure to ask for Vernon at the Mercedes-Benz of Houston north.

Would absolutely choose any other Mercedes Benz than this one. I was a happy customer until I needed service on my vehicle. I was told so many conflicting stories from people in the service department as to how to go about things (it was my first time), contacted Ray the service manager and was basically told that my issue was not more important than others (I made an appointment for a loaner and did not receive it the day prior and everyone’s loaner that day was secured). I even went in person where he rudely told me he was not going to help me and even if he had taken care of me as he should the day before, it didn’t matter because of his new estimate on my vehicle. Mind you, he had not even completed my diagnostic test yet (it was Saturday !) but was throwing numbers at me to prove his point. I was in full tears and his tone did not change. He then pushed me off to someone who didn’t even handle service issues (as if i didn’t know this). Ivan was very nice and EXPLAINED in full detail what needed to be done. He didn’t just make me feel like a dollar sign or another number, he made me feel like a PERSON. Situations are unfortunate and beyond our control at times but it’s how you handle them. After almost 3 days, I STILL have not been contacted by his manager whom i left 2 voicemails for or ANYONE in regards to this treatment and I’m still left with so many unanswered questions. I did get the call for THE BILL THOUGH! I am honestly very sad because I used to brag about how nice the people were here. I would never purchase another vehicle from this location. Update : Darrell (Rays manager ) did try to reconcile the misinformation situation however he just ended up trying to force me to authorize things that I didn’t feel comfortable and wanted to wait for my insurance since they would ultimately be paying and because i didn’t, he told me to pick up my vehicle. What he said was needed was not mandatory and my insurance company told me to say no. Basically they just wanted to be done with me and shoved my car off, which i think is best anyway because i wouldn’t want them to get paid a DIME. Horrible customer service and only cares about money, not making the best decision to keep you as a long time customer. I was told to go to Greenway to begin with! I should have. Update : 02/11/21 3 months later still no one has reached out to me. Update : 08/30/22 An entire year later and no one ever reached out This just shows you a luxury car business like Mercedes only cares about your money.

Great experience at Mercedes Benz North, everyone was extremely helpful, professional and friendly. I'm delighted with the service performed upon my vehicle and I was cared for by Yamileth, who was excellent in her professional and friendly service while making my overall experience extremely satisfying. ⭐

Excellent service! I recommend it.

Excellent customer service from the Sales rep Travis Lewis Financing Dept experience was extremely comfortable and no pressure but the value was explained in detail for add ons.

Professional and courteous staff.

I am not satisfied with the fiance department I feel with the credit score and down payment I gave my interest rate should have been lower. Had I been white I would have gotten ah better interest rate even though my credit score was and is 771 and didn't make ah difference...Being black and trying to have nice things is hard in the world .Next car purchase I will shop else where maybe I'll get ah better deal maybe not.

I had a great experience with Kelvin the sales rep, he was not pushy and was willing to go above and beyond for me. The process took a bit longer than I would have liked but that was because the tech broke the key fob while replacing a battery, Kelvin actually ended up fixing it and I was able to drive home in my car.

X was very helpfully and made the buyi g process so simple and easy.

I always come to Mercedes Benz of Houston North to get my vehicle and they never disappoint. Natalie always takes care of us when we need our vehicle service and does a phenomenal job with taking care of everything. I greatly appreciate their hard work and effort at this location.

Excellent Customer Service, completed repairs without an appointment.

Had it not been for Kevin Mitchell who is an outstanding salesman I would have taken my business elsewhere. Mr. Mitchell, keep up the good word.

I wish I could choose zero stars. What I thought was a good purchase was not. I wanted to treat myself to something nice. Saw the gla 250 on the show room floor, wonderful price but the car has been giving me problems ever since. The first 2 weeks I had to bring the car to service and they kept it a month, because the compressor had to be replaced, warning lights kept popping on, brakes were scrubbing, stalling to start and more! Told the service advisor about the issues, he only had the compressor replaced. Now that I’m 10 months with the car, it died on me in Huntsville while visiting my sons college. Dead battery! This explains the stalling to start that I asked him two weeks after purchase to check. Now the auxiliary battery is dead as well. Windshield wipers were all worn. Brakes still Scrub at slow stops….. I could go on and on! I have filed a lawsuit against the dealership. Worst experience ever! Please be careful purchasing from this dealership.

Hit a massive pothole at 6 am and limped into MB of Houston North. Tire was literally coming off the rim when I pulled in. Service guys were awesome (Isaiah and John), opened up early and got repairs going. Could not be happier with the care and quality of this first experience. Expect to definitely come here for my future service needs, which hopefully will be of the more routine variety ! Thank you !

Very friendly and knowledgeable about Mercedes

Been with this dealer ship for more than 24 yrs , dealership sold to Autonation and it went down hill. I give 5 stars for my salesman JAJA for his excellent work, but for the dealer Autonation financing , body shop, service , all bad My main reason , they tried to deceive me with the prepaid warranty for 4 years, I paid $5638.00 and $3850.00 for tire and wheel warranty with all there lies , but I cancelled , one phone call I get the same prepaid from SEWELL dealership for $2850.00 and tire and wheel warranty for $2000.00 , why , are we that fool , no respect. Autonation is not worth working with.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

Always a pleasure doing business with MB Houston North and especially Gordon Barnes. First class service. Couldn’t be any more pleased and will continue doing business here for many years to come.

Carlos, my service advisor, is always friendly and warm. He sees to my car getting the service it needs without me having to worry or waiting for an unnecessary length of time.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

We have several Company vehicles that need to be service and they have always made it a priority to take us in and get it done, even if its last minute. Darrel and his Team are great!.

Very nice and accommodating here

I had a great experience at this dealership. Found the exact car I wanted at a fair price with excellent customer service, all thanks to my salesman Dali V. As we all know buying a car is not that easy, furthermore find the right person who’s job is to help you with that decision is even harder considering all factors. And at this dealership i found that person - Dali V. We’ve spent multiple hours working together and he made sure that when I leave I was happy with my purchase, i got an amazing salesman who’s friendly and doesn’t try to “push” anything on you. I highly recommend this dealership!

Went in thinking there is no way I?m walking out with one of these cars! But the team gave me so much confidence and they were helpful every step of the way! I didn?t spend all day in the dealership I was in and out in 4 hours with my new car! I want to thank everyone in the process of helping me!

I was impressed with their service. Even though it is a stressful time to find a car you like due to the inventory shortage, my sales rep Austin was patient and didn't gave up on trying to find what might work for me. Very happy with their customer service.

Very impressed with the service and advisor. Extremeky professuonal and helpful!

Great service. Ask for Gordon he will take great care of you

Best deal I could find in Houston on the mercedes e350. Their listing was $1,800 less than the exact same one I was going to buy (same mileage, same exact packages, color etc.) it was also a Mercedes pre owned certified.. the other was not, so a much better value. The salesman and the finance manager made the whole process quick and easy!

Worst experience ever! My daughter bought a pre-owned car about 3 months ago. She's only 23 and wanted to buy a car on her own. Be an adult, you know. Unfortunately, she counted on this highly acclaimed, award-winning dealership to treat her right. They saw her coming and sold her a car they really shouldn't have sold. I Fortunately, she followed my husband's advice and bought a warranty. Barely a month later, she had a ton of issues. To date, there have been about $15,000 in repairs done to the car, despite an over 100 point inspection. They kept trying to deflect responsibility by saying the car came from an Auto Nation. And then they didn't do the wheel alignment they should've done after all these repairs and now my daughter has to pay extra for that. After all that, the service manager told her she should trade in the car AT A DIFFERENT DEALERSHIP so she doesn't have to deal with these issues anymore. I'll never recommend this place snd I will actively discourage anybody from going there. If you want a truly awesome experience, go to Otwell Enterprises at 5202 Spencer Hwy Pasadena, TX 77505. Daughter #3 just bought a 2011 Volvo today. The owner handled everything personally. It was the best experience ever.

Been with this dealer ship for more than 24 yrs , dealership sold to Autonation and it went down hill. I give 5 stars for my salesman JAJA for his excellent work, but for the dealer Autonation financing , body shop, service , all bad My main reason , they tried to deceive me with the prepaid warranty for 4 years, I paid $5638.00 and $3850.00 for tire and wheel warranty with all there lies , but I cancelled , one phone call I get the same prepaid from SEWELL dealership for $2850.00 and tire and wheel warranty for $2000.00 , why , are we that fool , no respect. Autonation is not worth working with.

On August 2, 2018 I went into the Mercedes Benz North to purchase a 300 C class. A co-worker referred me to the saleman, "Big Mistake. I contacted him and was informed that he would be out of town on that day I was due to come in. But his partner would take care of the process. "Big Mistake" I spoke with his partner and went through the process after being there for six hours I was directed to the last step. I was totally in dismay when I was lead to believe that this process was a purchase. but was a lease. A down payment was requested which I made. I leased the car for four years, made all payments in a timely manner. I decided to purchase that car after my lease expired. I also decided to give the original salesperson who was out of town 4 years ago to sell the car to me. I"am extremely disappointed with the lack of honesty and professionalism between the Salesman and the finance personnel. Questions I asked were avoided, after being at the dealership 5 and half hours I purchased the car. I will continue to purchase Mercedes Benz but not at the Houston North location.

😀 I was helped by Natalie, and enjoyed her updates. She called me everyday and help guide me to best solution of Mercedes Benz repair. I normally go through Issah, but it nice know that everyone there can work with the same care enthusiasm for the customer. This is a great to take your Mercedes Benz.

Gordon Barnes was really terrific! He was very patient and explained every detail from start to finish. Even when we were wavering on what we wanted he talked us through all the pros and cons. After our purchase he spent time to explain all the technology of the car and all details. Highly recommend! In saying that about our salesman, I will say that the finance representative, Zach was not near as friendly. Very condescending and judgmental of our choices. I do feel when that is the final experience it should be reassuring of our decision and give us a feeling that the choices we made were right for us. That?s not exactly how we felt. Would definitely purchase another vehicle from Gordon but would ask for a different finance representative.

I've attempted to reach the GM at this location, have left messages and didn't receive a call back regarding my concerns. I was so excited to buy my first Mercedes Benz, but my experience was ruined after dealing with and being lied to by a female sales associate J.A. I left the lot with the service B light on and was assured service was completed on my vehicle and the service dept forgot to reset the light and to drive back to the service dept for them to reset it. She told me there were no open recalls and it turns out there were FOUR dating back to 2021! I had difficulties connecting to the Mercedes me connect app since I bought the vehicle April 20th and she quit calling me or responding to my text messages in May and the issue went unresolved until July when I took my vehicle to a different MB location. It turns out the reason the app would not work was due to one of the recalls related to the MBUX system. I did attempt to have that recall resolved late June at the Houston North service dept and but either the recall wasn't fixed or done incorrectly because again the app would not work. The second MB dealership not only corrected the issue but also was proactive in fixing an additional recall so that I would not have to go back and forth like the Houston North location would have had me doing. The app was working after visiting the second location and having the recall on the MBUX system fixed correctly. They also looked up to see if the service B was done and it had not been done like the salesperson J. A. at Houston North told me it had been. I reached out to the service manager to speak to him about these issues and he called but there was no follow through. I wanted to let him know that the sales associate I dealt with lied when she told me the service had been completed and his team reset the light without actually looking up to see if service was in fact done. Both service manager and general manager have not returned calls. The service was completed at the second location and taken out of my prepaid service plan, but it should have been done before I drove off the lot when I bought my vehicle like the salesperson J. A. assured me it had been. I see very good reviews for this location, and I wish I could say the same about my experience, maybe if I dealt with someone with integrity, I would not regret ever buying a Mercedes vehicle. I found my vehicle on an app called CoPilot and it had everything I wanted. I settled for the trade in offer that was 1500 less than what a BMW dealership was offering. I regret ever stepping foot into MB Houston North location. Dealing with this saleswoman and seeing how my concerns were dismissed by the GM and sales manager felt like I was dealing with the stereotypical used car dealerships.

Enjoyed working with Anna. She was detailed, quick and listened to our needs. Nice big location, lots of options.

I had a wonderful experience Mrs Stacy was a great sales person and I would refer her 100 times again. Great customer service, very caring, and concern. She got the job done. She was always positive the entire time.

The service department is AMAZING! Wonderful people who answer all questions. I am so thankful that they can service my Smart Electric Drive cars.

Customer facilities are mediocre. Not much comfortable seating and nothing in the way of vending machines for the sometimes long waits.

The purchase process for my new Mercedes Benz GLC 300 was easy and fast. Thanks to Jennifer and the Dealer's team, I am very happy with my new car.

I purchased a vehicle from them on June 24th and they registered my information to someone else's vehicle. I've called the dealership and was advised everything was taken care of, a mistake was made. Well, that vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been such an inconvenience to me. I will not purchase another vehicle from them again.

They advised they would hold the vehicle I wanted and set an appointment at 5pm Monday for me to come in. I showed up at 130 pm and they said they sold it. I was promised on Saturday by manager Max that they would hold it. Had I known they would do this, I would have driven out Saturday to buy the car. Now they don't want to talk to me. I guess they decided they could make more money from someone else. Obviously them giving their word means nothing. Terribly unprofessional.

I had a great experience buying my car. mike Lopez went above and beyond to help me out.

Muy buena atenci�n para los clientes maravilloso atencion.

Good customer service and wonderful collection of cars always!

My mom bought a car at Mercedes Benz of Houston North. Dali Vojvodic took the time to find the right car and found my mom the only new four wheel drive car they had which was a necessity for her. His professionalism made the process easy and his charismatic personality kept us entertained. When management stepped in they were very helpful. This is the second car my mom has purchased from MBHN. Great experience!

The experience has been great and they work with me with full communication. Love how they handle everything and they will work with you. Thanks everyone and keep up the good work.

Friendly, efficient, knowledgeable!

I have always been happy with the service at mercedes benz north side… the crew there is top notch! customer oriented and professional....much thanks to Isiah for helping to get my car in to the shop (I had to tow) and the process was so simple and seamless.... Isiah explained the issue I was having with my brakes and any costs that would be incurred. with my agreement they completed repairs quickly and my wife is happy to have her SUV back! always a pleasant experience working with Isiah and everyone at the Mercedes North Houston dealership....

Between ALL the mercedes dealerships I’ve been to, let me tell you, this is the one. And that comes down to one reason being the salesman Dali. I’ve never met a salesman so honest, trustworthy, and willing to go out their way to make you happy. He made the whole experience exciting to the point where I wanted to spend some more time in the dealership. Crazy right? Trust me if you want to buy a benz, this is your place, and Dali is your guy.

Always receive customer friendly care. Questions are asked to clearly understand your need. Issues and concerns are addressed with clarity, patience and care. Isaiah returns calls, do follow-up and ensures you're kept in the loop. Mercedes benz north takes care of the customer. That keeps my family returning to purchase cars and for tye upkeep of our cat

If I could give "0" stars I would. I have been trying to get my truck on the schedule for the recall inspection since May 9. It is now August 11. I was told: they didnt have authorization, someone would call me back, they did not have the parts, someone would give the message to the service manager and of course they would have the manager call me. The last straw was Maria stating "you have a nice day," when I asked if she understood how frustrating it was to keep getting the same responses from them. I called Mercedes of The Woodlands and received a call back from the scheduler in less than 15 minutes to test the car. AND. They are coming to my home tomorrow!!!! I don't even have to get it towed in!!!! Now that, Mercedes of North Houston, is how you take care of your customers!!! Learn from this!

The purchase process for my new Mercedes Benz GLC 300 was easy and fast. Thanks to Jennifer and the Dealer's team, I am very happy with my new car.

Ms Ana Alvarez and her colleagues did a wonderful job! The concierge/gentlemen in front are very polite and professional. My car was clean, great experience overall, highly recommended!

Really great experience thank you Anna

Edward & Edwin were great people to work with during our purchase. Upfront & honest throughout the entire buying process. I will definitely purchase from this dealership again in the future

My service advisor was great she went through every steps of the car, needed to.as far as getting it done taking the time making the appointments and going step-by-step I appreciate everything she did and I will continue to have my vehicle serviced at AutoNation.

Treated like royalty from the moment we walked in to the moment we drove away in our new car, everyone here (but particularly our sales associate Shayan) wanted nothing more than to help us and make us feel great. A premium experience.

I've bought 3 cars from this dealer. They have a great selection of cars and sales people are friendly. Updating this review for my experience with the service department. Had my wife take my ML350 today (8/8/22) to get the rear right brake light replaced. My regular service advisor (Jason Fleeks) was not available. Carlos Trevino was tasked to take care of my car. To be clear, when I made the appointment online I stated that the right rear brake light bulb needed to be replaced. My wife and son got the dealership at 1:30pm. She was never updated on the status of the repair. She had to go find Carlos and ask him about repair. He went to the shop to talk to the tech working the ML. Instead of updating my wife, he just goes back and sits down at his desk. My wife had to go to the cashier and speak to a manager to find out what was taking so long. When the ML was finally ready, instead of coming over to the waiting area to let her know that, he stands on the outside of the glass doors in the drive-up bay and starts waving at her over to get her attention. At 3:30pm she finally got the keys from someone else. If she didn't inquire about the status of the repair, she and my son would still be waiting there. She also mentioned Carlos never acknowledged her by name during this whole interaction. My warranty and prepaid maintenance just expired last month, so I will be taking my ML350 elsewhere to be serviced.

Cristina is the Best

Always get a second opinion when your vehicle is getting repaired at the Service Department!!!! Here are the details and reason why! I took my Sprinter for its usual maintenance ( Oil Change). I had recently noticed the Glow Plug light had come on. Being a diesel it is normal for them to be replaced after extensive mileage like how my Sprinter has (236,000 miles). Service department charged me $179 to diagnose the vehicle and they concluded that the whole glow plug wiring harness need to be replaced. Giving me a quote for $5,000 plus! With the need of neeing my Sprinter for work, I requested them to proceed with the replacement. I then get a phone call back minutes later and service advisor stated the harness is on back order and they have no clue when they might get another harness. They said they could temporarily patch the harness for $350. So I let them perform that service. I picked up my vehicle and drove off the lot and immediately my glove plug light came back on. I then talked to the service manager Raymond along with the service advisor Ahmed and they stated that the only solution was to replace the whole wiring harness. So I didn’t have much of a choice but to wait, during the duration of waiting a friend of mine suggested another mechanic that specializes in Sprinter‘s, I took my Sprinter over to him and with in minutes he said that a faulty glow plug existed. Stated that the wiring harness was worn but not damaged or needed to be replaced. For $150 he went ahead changed one of the glow plugs and fix the problem. I have now put on 15,000 miles since that diagnostics and I have not had any issues with the glow plug or wiring harness. With great disappointment I felt that it was needed for me to bring this problem up to the service managers at the service department. I talked to a gentleman name Raymond which did not get me anywhere, then I talk to his manager Darrell Williams which just apologized and said he will discuss this matter. Still no outcome with the dealership. If it’s warranty work and oil changes they must be good in doing that! But diagnostics and proper repair is not there specialty. They are more like parts swappers!!

Outstanding Customer service. They addressed my recall in a timely manner.

This is my third purchase from Houston North. Edwin is a great Manager. He takes the time to listen and helped make the deal happen. Working with Nicole in sales was great! She has followed up even after the sale to be sure I was happy with everything. She took the time needed to get everything done that was promised. I highly recommend them both. Thank you!

They work off commission get a second opinion always with them

Jessi was professional and well organized.

I had an excellent experience with Mercedes Benz Houston North. Took my 2015 model CLS400 for my first (annual service) despite a few hiccups like: 1- Having made an online appointment and had a confirmation it didn't show with the service advisor but luckily after showing the email confirmation my car was put through. 2- I had a 3 year pre-paid maintenance package that didn't show up on my car profile but the service advisor was able to quickly work with the Finance team and sort that out. My car was serviced quickly after that and I also opted for an AC cleaning (very affordable). All in all I highly recommend MB Houston North for any Mercedes-Benz service and maintenance and I thank greatly Yamileth Hernandez (Service Advisor) for her amazing efforts, she was able to tackle everything smoothly and quickly!

I had an excellent experience with Mercedes Benz Houston North. Took my 2015 model CLS400 for my first (annual service) despite a few hiccups like: 1- Having made an online appointment and had a confirmation it didn't show with the service advisor but luckily after showing the email confirmation my car was put through. 2- I had a 3 year pre-paid maintenance package that didn't show up on my car profile but the service advisor was able to quickly work with the Finance team and sort that out. My car was serviced quickly after that and I also opted for an AC cleaning (very affordable). All in all I highly recommend MB Houston North for any Mercedes-Benz service and maintenance and I thank greatly Yamileth Hernandez (Service Advisor) for her amazing efforts, she was able to tackle everything smoothly and quickly!

Les doy una estrella porque No hay opción de cero estrellas pero en realidad muy mala experiencia para ser una marca reconocida no ponen atención a tus problemas solo te ponen atención cuando vas a comprar. Compre un Mercedes class 300 2021 hace dos semanas y no traía el OBD y hasta la fecha no me an podido ayudar me ignoran mis llamadas

Our service repair contact Ahmed was excellent. He listened and followed up with us in a timely manner. He was also genuine which goes a long way!

My sales rep Forrest was great! However the gentleman in finance was not very easy to work with. Really pushed the extended warranty at full price and would not work with me on the interest rate nor the cost of the extended warranty. Also he did not explain anything about the meaning of certified used vehicle. One week after I purchased the 2020 Range Rover Sport the air conditioning stopped working while traveling. I called to schedule the car to AutoNation Land Rover for repairs and after I gave the serial number I was told its not a 2020. in fact its a 2019 model. Then the lady i spoke to on the phone scheduled me for service to include a loaner car (hence having to schedule a date and time or else I could drop off anytime). Once I arrived at the AutoNation Land Rover service drive I was told there is no loaner car available so i needed to rent one on my dime. the service writer Jose never even asked me what the A/C was or was not doing or if there was anything else needed. I find it extremely unprofessional to tell someone they will get a loaner and then even more unprofessional to tell the customer to rent a car on their dime when the car is only a week old to me and certified. On another note i dropped in to another AutoNation dealership while out of town and the service manager said it looked like someone did a temporary patch job to get the car sold. I was the sucker on this and want to cancel the deal and go buy from somewhere else. I'm involved with building AutoNation auto dealerships and such and could not imagine giving them a product as they gave me not mislead them as they did me. Use your own judgment and caution on any supposedly "CERTIFIED USED CARS" from them.

🎖I have been a customer for 10 years when I first purchase my vehicle 2011 GLK 350. I have always had my vehicle serviced by Jason Fleeks. Jason has been professional and courteous every time for each occasion. He takes really great care of my service needs. I will receive a call or text letting me know my vehicle is ready. Whenever possible he had provided me with transportation. Because of his expertise in identifying the problem of my other MB I'm driving this vehicle. What a great opportunity and relationship we've built. Thanks Jason Fleeks! Keep doing you!

Respectful, patient, provide accurate updates, not pushing, make me feel special. I have been working with Christina and could not be happier

Jason is an excellent service technician! Very professional and personable. A great representation for Mercedes!

I’ve been in very good hands!! I’ve had zero complaints soo far!! I would definitely recommend!! Zero complaints! If your looking for car look here!

I had the best experience and I wish I could give 10 stars because Austin was the best. The greatest thing is that he made my daughters dream come true when the car arrived that I ordered 2 months ago. He was always calling giving me updates and I?m in the construction industry and communication goes a long way. I would refer him to any of my friends or people looking for a car. The dealership in general was A+ when I step in the doors. Thanks again Austin for making my daughter happy..

The best car buying experience!!! Thanks JaJa

I have purchased many cars in my life and by far, this dealership is the "BEST". Shayan Nasirzadeh is an outstanding human being and salesperson, he made the whole experience a breeze and was very flexible although I felt like I was demanding more than I should and HE did not fail to deliver. If you are in the market for a MB and want to deal with a great professional and knowledgeable salesman, go see Shayan, you will thank me later!

This was my third purchase from Gordon Barnes and it was perfect from start to finish. Thru the ordering process to the regular status updates to the day I drove home in my new 2022 EClass it was first class service. If you ever need a new Mercedes-Benz Gordon is the only person you should call.

Best customer service ever!!! I went in for a battery but when the service guy saw my tires he was very concerned about my safety. I left with 4 new tires and a battery at a grate rate. Thank you so much.

Great communication and timely repair. car clean and ready as promised

My adviser was nice and courteous. I could not get a loner because I needed to book two weeks out, but I got shuttle to and fro. Both drivers were nice guys. The service to my car was topped with sanitizer ion of my car, detailing it to the extent that I didn’t quite recognize my car when it was time to pick up. It was sparkling 😁. Mercedes-Nenz of Houston North is a place to have your Mercedes serviced.

Best prices in town for new or used Benz and reliable service, if you want a good car this is the place.

We had a great car purchasing experience. Our sales person was knowledgeable and eager and got a deal completed quickly. The finance department is good but understaffed so we waited a long time to sign everything. People congratulated us as we walked through the showroom which was very different. It just felt like everyone was vested in us. I’m not used to that kind of attention but I really appreciated it. I would definitely purchase a vehicle from here again.

Awsome experience with my first mercedeses

I received great service at Mercedes Benz North. I was able to have an introduction meeting about the cars by Travis Lewis and an extensive meeting with Vernon Gatlin. I had the opportunity to look at, sit in and test drive the Mercedes. I was treat as a valuable client/customer. The finance guy, Frank, was awesome. Mercedes Benz North have a large selection of cars. I found the perfect car for me, Thanks Mercedes Benz North

I've been rocking with them for 3 years awesome people

I love getting my vehicle serviced by MB North because they ensure I’m well informed about any service that I may need or available to me. There never any guess work when it comes to MB North. I’ll be purchasing my next Benz from this wonderful dealership. This was the best purchase I’ve ever made’

In general the process was smooth, however customer service is below bar. Just to get them to respond is like pulling a tooth, hence the 2 star rating.

Mercedes Benz North Houston service was exceptional. The VIP treatment from the first engagement overt the phone was first class. When visiting the dealership our sales professional Anna was very prepared. Car was clean and ready for viewing. Provided and exceptional test drive on the vehicle of interest. When we came back to the store she had service information and a Carfax on hand ready for review. We were also introduce to her sales manager Max and he too was very welcoming. Anna was amazing before ,during and after the sales. If you have any automotive needs ask for Anna she is your girl, you will not be disappointed. Thank you team!

I received great service at Mercedes Benz North. I was able to have an introduction meeting about the cars by Travis Lewis and an extensive meeting with Vernon Gatlin. I had the opportunity to look at, sit in and test drive the Mercedes. I was treat as a valuable client/customer. The finance guy, Frank, was awesome. Mercedes Benz North have a large selection of cars. I found the perfect car for me, Thanks Mercedes Benz Northo

Took in for recall on emissions. Mercedes team did an excellent job completing the required repairs. Made suggestions on a few more items and car is running perfectly. Overall, very seamless process and great experience.

They always are so professional and friendly!

Went there for a recall service, the staffs are very professional and friendly. They have shuttle to take you wherever you need to go, also they can pick you up as well when your car done the service. Overall it's a great experience, they will take care of your car.

Great service, great service representative, and great dealership

Another First Class Experience at Mercedes-Benz of Houston North. I ordered my third vehicle from Gordon Barnes (an amazing 2022 E350) and it was a great experience. From going over the order details to the regular status updates to driving home in my new car everything was perfect. From Gordon to Edwin Brazda and the entire staff at Mercedes-Benz Houston North THANK YOU. If you want the best car buying experience ever call Gordon Barnes

This dealership was amazing! Each and every staff member was so helpful during this experience. The sales associate that helped me was Dale Kuykendall! He was so helpful, kind, easy to communicate with, and very knowledgeable. He definitely made this experience very easy. I will 100% return when it’s time for a new car.

I recommend this location because of the extremely personal customer service received from the service staff from the time you drive into the service Bay Area. Comfortable and clean waiting area. What a pleasant experience I have when I am there. Have been a customer at this location for several years , and I will not change locations. “GREAT PLACE”.

Mercedes Benz of Houston North salesman Mr. Holmes is very Professional and knowledgeable of each Mercedes vehicle. He is also very patient. Zach in fiance is also very professional .

Purchase my vehicle and after immediately driving off noticed driver window doesn?t work and passenger side seat beat sensor has a malfunction. Truck has been in the shop for a week as still no word on when it will be definitely ready for pick up. I?ve had to initiate all follow up to get an update.

I have been Blessed to have connected with a wonderful Advisor who always take care of my automobile needs. Just one phone call is all it takes and my vehicle is in good hands and worked on and serviced in a timely manner. Thanks to Mercedes Binz Noth Houston

Nicole was really great. She helped us out in every way possible and get us into a vehicle that our family wanted. The overall experience at the dealership was great. All of the personnel were super friendly and helpful. The only minor problem at the purchase was with Merc not accepting financing from outside of the state but that is not a dealership issue. It would have helped to have known that prior to coming for purchase though. Other than that, I got the car I wanted in a market which is super short on cars, and they did not charge me any additional premium on the car which other dealers in the area are doing.

Scheduled an appointment over the phone just to show up at Mercedes and find out they had no record of my appointment. So I scheduled a new appointment and asked advisor to send me something that would confirm my appointment, he connected me through a messenger app and then never sent appointment time. Soo I nearly didn’t get my car serviced for the second time. Communication was so poor. I’ve gotten my car serviced at this location before and had great experiences but this time I was shocked at how unprofessional the staff was and how terrible they communicated. My car had to sit over the weekend due to advisor letting me know my car was ready for pick up just 10 minutes before closing.

Austin our sales representative was very knowledgeable and attentive.

My experience was awesome…Vernon is the best/most seasoned/most experienced salesman at the dealer. He made sure we were comfortable and knowledgeable about all the amenities in the SUV we were purchasing. Frank was very pleasurable and patient in the finance department. Truly an exciting experience plus I love my new GLA 250!

Great service

Ahmed was extremely professional throughout the entire process.

Service is poor for Mercedes. My car was in for service for two weeks and never offered a loaner.

Very friendly, courteous and knowledgeable staff. Would have been 5 stars across the board if I didn?t have to wait 3 hours for a battery change.

First time at this location. Great service; In and out!

The customer Service was excellent . My salesman Mr. Holmes was very knowledgeable about the different Mercedes Suvs and very professional The finance dept was very Professional. ( Zack)

Great customer service!

Easy and smooth and fast transaction and very helpful with staff ( Edward huerte) made my first car buying process easy , thanks to the team

Very disappointed with Mercedes Benz because for an oil change that takes 3 days and they don't even let you know that you are going to be without a car for 3 days, it is not acceptable.

They bend over backwards to help you. They remember your name your issues and everyone from sales to management was doing their part to make things good for us! Highly recommend this dealership and their team Alec, Xavio, Ogi, Ace. And everyone else who was involved. Thanks so much for your help Our purchase was not super high end. But you would never know the difference they did it right!

I have a great response from Ana when every I go to the center. Service is top notch, Great Team, Please keep going Team

This is my 4th vehicle I have purchases through Mercedes-Benz of Houston North. Professionalism, exceptional value and convenience are what I've come to expect purchasing a vehicle and Gordon and his team never disappoint.

I had such a great experience at this location. Shoutout to Edward! Thank you for your great customer service from start to finish. I highly recommend him!

DO NOT buy here if you live out of state!! Purchased an automobile in February of this year. Did not receive the tag and title until JUNE!! Over $500 in penalties because of delays by this dealership.

Very bad service. No one will call you back. I have been serving my car there for 10 years but lately had 2 bad experiences. Rude customer service. I had a flat tire and it took a week for them to replace one tire. When they replaced the tire, the tire was defective so I ended up taking it to the woodlands to get it replaced again. I will never go there again. Houston North will continue to lose all their customers. What a shame.

From the time I walked in everyone was extremely helpful. My car was serviced in a timely manner which I appreciate. I feel that I made a great choice but purchasing my car here. Best dealership I?ve ever been to.

Dali was amazing to work with, made the car buying process very easy!

Absolutely terrible experience. Do not recommend esp dealing with Jackie the finance mgr. My experience 1. Falsely communicated a warranty extension of 3 years over email. Later reneged by Jackie although the sales associate communicated it in writing. 2. Rude behavior by Jackie. She specicifically said 4 offensive/unprofessional claims/ comments A. She presumptuously informed us we had no idea what we were doing when we declined the warranty B. She asked us not to complain to us if the car broke down (could be a sales tactic) C. She tried to confuse us by insinuating something was wrong with our purchase since it was not certified. Asked us to google the difference. At that point in time, trying to confuse a buyer without being specific about the problem statement is unusual and condescending D. She falsely claimed the warranty was expired and we had to correct her. If you can afford to pay more, please pay for a better customer experience that is more reflective of Mercedes as a brand. Oh and the process took way too long as we had to wait around for the finance manager although we had an appt.

Darryl the service manger is the best. We took one of the vans in and he managed to repair it same day with “top notch” customer service. I highly recommend Mercedes-Benz of Houston service department!

This was my second vehicle purchased here at Mercedes Benz North Houston and my salesman Kelvin Mitchell was thee best he was patient, nice, and worked with me buying the best vehicle not to mention he was the salesman who sold me my first vehicle so I called him and he sold me my second. I highly recommend to buy your vehicle from this location, an to ask for Kelvin Mitchell.

I had a issue with my key that would cause me to spend a lot of money but working with Jason was a game changer. He went above and beyond to fix my problem with little to no money coming from me. His professionalism and knowledge was amazing.

Mercedes-Benz of Houston North has the best customer service. Their team in the service department are experts and they really strive to help.

My service advisor Nestor Sorto was amazing.

Service Manager Carlos performed superlative! He serviced, performed warranty repairs, and fixed our collision assist problem in an exceptional manner. He also ensured we had a loaner car. Job well done!

I was greeting and contacted promptly. Christina, service advisor, was gentle and explained me all required and recommended services for my vehicle. She never push me to contract any service and offered me drinks and shuttle service from and back to the dealership. I found my car wash and clean. Great job Christina and thank you for servicing me vehicle very professionally!

The service was actually faster than the time promised, which is remarkable for a car dealership. Expensive but fast.

Thanks to Jason and Mercedes-Houston North for getting my LOUE back on the road. I hit a pipe fitting on the highway and the undercarriage was a mess; so many rips, holes and tears. Jason kept in touch with me through the whole process and kept me calm and informed. He realized I was due for my service and got that completed as well. My price quoted was reduced as they didn’t need all the parts ordered. Thanks to everyone at MBHN for making this unexpected as painless as possible.

I never ever right right reviews, but this dealership has led me to do so. I truly wish there was a way for me to leave a zero star. I purchased a 2016 GLE AMG 63s. So my problem is I discovered that this car had damage that was not reported. Spoke to a sales manager who said they would make it right. I scheduled an appointment to get the problem figured out. Get to the dealership today and he was out on personal leave. So nobody seem are even wanted to help me at all. The managers that was there went from 10 minutes, to 15 minutes, so they weren't coming out at all. Seem like I was sold a damaged vehicle that was covered up. This is not how you conduct business. To much money spent for this type of treatment.

My wife and I had an amazing experience. From the moment we walked in the door, we were greeted with a smile. Joshua was extremely attentive, knowledgeable, and kind. He made our entire purchasing experience very positive. He understood our needs and worked with our budget. Not once did he try and make us purchase something we couldn’t afford. He was transparent with the details, and we never once felt like we were talking to a salesman.

Friendly and prompt service. Staff and technicians are top notch!

Excellent experience. I appreciate the service advisor Isiah M?s focus on customer service.

Nestor’s professionalism is amazing. I would give 5 stars but I am still waiting on the GM to update some information in the system that was an error on their end and it is taking a while.

Excellent customer service always fix what is wrong with my car

They didn’t provide me the documents for pre-paid maintenance I got. It’s been a 2 months and still no one contacted to me or reply my email. It’s not just Pre-paid maintenance, they didn’t provide any documents for protection plans I got. These guys done with you after you buy the vehicle. Don’t except anything after that 😂

11/2020-I had an excellent experience purchasing my new Mercedes! Godfrey was the most professional & knowledgeable salesman I have ever had. Not only did I leave the dealership with a new car, but also tons of knowledge on the brand. Everyone was great; from being greeted at the door to receiving my keys to my new car! 7/2022- I brought my car in recently for a recall on the backup camera & battery replacement. My service advisor, Yamileth, was very helpful & responsive. The technician placed the backup camera incorrectly, but Yamileth made arrangements with her manager to provide a loaner & pickup/drop off so I wouldn’t have to miss work or go out of my way to go back. I appreciate the lengths Yamileth, management, & the staff at the MB North location take to make things right and accommodate their customers!

7/2022- I brought my car in recently for a recall on the backup camera & battery replacement. My service advisor, Yamileth, was very helpful & responsive. The technician placed the backup camera incorrectly, but Yamileth made arrangements with her manager to provide a loaner & pickup/drop off so I wouldn’t have to miss work or go out of my way to go back. I appreciate the lengths Yamileth, management, & the staff at the MB North location take to make things right and accommodate their customers!

I took my 2009 S550 in for a P0420 code. I expected it would be Bank 1 Cat and sure enough, that would be the issue so I approved that repair. I also felt a distinct vibration at 2500 RPM's - I figured that would be flex plate or Engine mounts? Either way, that's why I took it to the dealership so they could accurately diagnose. Lastly, I wanted them to sync my analog DASH clock to the settings - As that might seem like a small thing to request, I could not get it to work through settings. OK - So I was told the part had to be ordered - No problem, I'll wait for that to come in. I was then told that everyone drove the car and NOBODY could duplicate this vibration that I was reporting... Really - Nobody felt anything at 2500 rpms so that immediately concerned me because I thought this was an obvious issue... Next - No problem on the clock --- They'll get that corrected. A week later - Car is ready - Come and get it --- Well that would have been nice to know a day or so earlier so I would have been in town.. Next - The vibration you feel is all of your engine mounts are shot - WE all feel it now for some reason and that will cost you another $1800.. (ya, I'll pass) So we pick the car up - Drove it home and no issues with the check engine light. CLOCK was NOT synchronized - Guess they forgot about that. The next day - I hear an exhaust leak and had to drive all the way back to the North side to have them listen to it. Sure enough, I'm not imagining things and the donut connection was leaking - Got that fixed and left. All in All - This was not a pleasant experience and wont be going back there.

Quick, responsive and respectful. Yami is sweet and helpful too!

Thank you Carlos for always providing the attentive professional customer service. I appreciate the updates you give on the progress of each step from the service department. The waiting area is so comfortable. I am so thankful for the efficiency of the service area. As soon as I drive into the area, a friendly face immediately greets me. Thank you all for valuing me, my time, and my vehicle.

Edward Huerta is exceptional great business professional who makes you feel like family I highly recommend. 3rd car I bought from him and I will continue to buy from here. On the service side no better people than Nestor and Christina always on point and will take care of your service needs !! MB North hands down #1 Benz dealership in Houston!! .

Always 5-star service when I get my cars worked on at Mercedes-Benz North. Jason always takes great care of me and my car. Someone is always there to quickly greet you when you pull in the isle to leave your car. Making a purchase is quick and easy too. Excellent all the way around.

Update 7/6/22 - Purchased my 8th vehicle from MB of North Houston and I still can attest to the fact that they have great service. With all of the things going on today, it is truly nice to go somewhere where you are appreciated and treated with respect. Gordon Barnes is absolutely the very best salesman! He continually impresses me with his attention to detail and his care for his customers. Honestly he IS the reason I keep coming back. He is an incredible asset to Autonation. Update 8/17/21 - This is my 7th vehicle purchase from MB of North Houston. They continually impress me with their customer service. My salesman, Gordon Barnes is really incredible. He truly cares about his customers. To him, it is more important that his customers are happy than just making a sale. He is definitely not a car salesman, but much more of a relationship builder. He is the reason I keep going back. He is always willing to help locate a car or help me in my decisions to build one. I will continue going to MB of North Houston as long as he's there! Update 4/9/20 - ALWAYS a great experience. MB Houston North is a class act, from Sales to Finance and everywhere in between! This is the 5th vehicle I have bought form them and I'll be honest I keep going back because of my salesman, Gordon Barnes. Gordon is a rockstar! He is always concerned about his customers and what they truly need. He is never pushy nor does he try to sell you a vehicle you don't want. He is truly a pleasure to work with. Gordon is always concerned about his customers' needs - more salesmen should be like him! Finance was great - they beat my own credit union's rate and worked with me to get the payment I wanted (I'm a numbers guy). I ordered this particular vehicle and we were concerned it may not make it during this trying time, but it showed up and was perfect (good timing on the order!). I always feel very comfortable at the dealership. It's a great facility with great amenities (both sales and service). Kudos to you all! Bought my first Mercedes from Gordon Barnes III and it has been one of my best experiences yet. The high quality of service that he provides is absolutely amazing. He's very personable, honest and isn't the least bit pushy. I'll definitely buy from Gordon and Mercedes North Houston again. Great car and great service - what more could you possibly want?!

Had my car serviced they kept it for almost 2 weeks for something simple text me to come to pick truck up got there at 1pm didn't leave until 3 truck wasn't washed as promised had to take it back to the wash half did it left had to come right back radio wasn't working they finally reset radio started working then they charged my credit card that was on file 70 dollars for gas in the loaner which I was never told to fill back up so I came back and filled loaner up then I was told it would take a week to get my money back this was all unexceptable bad taste in my mouth only had my vehicle since January 30 this is going to be a long road.

Stacy was super helpful, quick and thorough. The dealership is nice and the transaction went well.

If you go to Mercedes North be aware of Kelvin. Was right on top of it in the beginning but once he picked up that check from the credit union he became a different person. He never checked the car out on delivery, he refused to communicate when asked about the vehicle, very argumentative with the customer. He doesn't care about his customers only the sale. I wanted to back out of the deal completely but thanks to Stacy I gave them another opportunity to fix what he messed up. Ace is also tops in my book. They seem to understand what customer service is all about

I just purchased my 8th vehicle from MB of Houston North and am continually pleased at the level of service I get there. My salesman, Gordon Barnes, is truly a pleasure to work with. He always cares about his customers and gives them the utmost respect. He is the reason I keep returning to buy from them. I could go anywhere to buy a new Mercedes but Gordon makes the drive and time worth it. He is never pushy and won't try to put you in a vehicle you don't need. He really listens to his customers and helps them with whatever they need. As long as Gordon works there, I will continue to buy exclusively from MB of Houston North - he is an incredible asset to Autonation!

Amazing experience, smooth and easy, not so many questions?

Mr Mike Holmes is amazing he made the impossible possible need more like him that will go far and beyond yo make it happen…

Well, I was given a very gesture when I delivered my vehicle even though it was late. Good team work. Looking forward to do business with you guys in the nearest future. Awesome job keep it up

Amazing experience of buying Mercedez. Finance was running behind though and I had to wait a lot for my turn with empty stomach along with my 4 years old and wife.

This is my second lease and I plan on having a standing date every 36-months. Impeccable customer service, immaculate facility, and the most stress-free leasing/buying experience. What I appreciate so much is the leasing experience from 2020 was identical to 2022. They have a congruent business practice, and very little attrition. That helps in delivering a consistent product and customer experience. Dale and Ace do everything they can to earn your business, they are not pushy, nor do they pressure. Frank made financing a breeze. As a female going into a car dealership, I have had plenty of bad experiences. Mercedes-Benz of North Houston erased those bad experiences and restored my faith in car dealerships. The Mercedes-Benz product sells itself and you definitely get what you pay for. This is my forever dealership.

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Left my car on E and had me stranded on 45 then didn?t even do a complimentary car wash after I paid them xxxx near 300 dollars. But you have to put the gas back in their loaners smh

The service was great

Absolutely great customer service provided by Jaja and Vernon! I highly recommend letting these two meet your needs with a new vehicle.

I bought 2 vehicles from this dealership. Terrible service real bad. If you can do not go to this dealer. They don’t tell you the truth and whenever you call to ask never answer the phone. Service manager Daryl Wiggins , Franck Castañeda and Edward huertas they will never tell you the truth. How ever I love this country and there is nothing the can’t be solved in the court of law. See you soon.

Refused to refund me the Prepaid Maintenance that I never used. $2200 worth of funds. Disgusting people. Nowhere in my contract does it say that I am not entitled to a refund. Even the people at MB Financing told me that I was entitled to a refund. Despicable but that’s why there’s lawyers, courts and arbiters. They will NOT GEt AWAY WITH THIS. BUNCH OF CROOKS!!! Crooks crooks crooks!!!

My experience with the service department was horrible. My wife drove a car that had a broken turbo for a couple of months becuase the service department mis-diagnosed the car. I was getting blamed for installing a foreign part on the car and becuase of that they refused to help me. My persitence to have the truth prevail is what lead to having my car fixed. I was basically called a liar by the assistant service manager. At the end i was right Auto Nation was wrong. I will NEVER take my car to that dealership. I will never buy another Mercedes from this dealership. I wrote an email to the service and sales manager over a week ago and no one ever responded to the email or called me.

Excellent service experience and Service Advisor Natalie was extremely professional and courteous.

The customer service is superb, from the first person who greets you to the person doing your check out!. They also keep you inform throughout the process, either by sending you a short video of the assessment of your vehicle, by email, or by phone call! I highly recommend Mercedez-Benz of Houston North for your vehicle's service needs!

Ana A. was our service agent and from start to finish, she exemplifies the best of what great service means from this dealership. Every Benz my wife and I have owned has been serviced here because the team at Mercedes-Benz of Houston North are, simply put, best in class at what they do and how they service. The volume of staff that they have makes it easy to calendar service at nearly any time needed, and from the minute Tony takes the keys as we roll up to the moment he brings the car back, the entire experience is a treat. Generally, I wait around for service and it’s easy to get work done. I will say they need more plugs for chargers, but that is a minor inconvenience given the great coffee bar selection, comfortable seating, and lovely facilities.

Excellent shopping experience!! My salesman Travis Lewis was very professional and courteous! I came in looking for possibly a certified pre owned Mercedes Benz and left the dealership with a 2022 C-Class 300, color Lunar Blue Metallic fresh off the truck..Look at God! Mr. Lewis kept me updated throughout the entire financial process and I was offered water or sodas to drink! I felt comfortable throughout the entire buying process! I will give Mercedes-Benz of Houston North Two Thumbs Up!! I’ve already referred a relative within 5 days of having my vehicle and now she’s driving a 22 Mercedes-Benz SUV and loves it as well! I was a Ram 1500 Truck Woman but now I’m a Mercedes-Benz kind of Woman! Compliments..You Look Good Driving Your Mercedes-Benz..It’s You! Thanks again to my salesman Travis Lewis for all that you did to make this happen! (It Was A God Thing..🙌🏽🤗) PS 2020 wasn’t too kind to me both of my parents went to heaven within 10 days of each other but God has blessed me to be here and to be driving now a 2022 Mercedes Benz sedan and for that I’m Thankful! Thanks..Mercedes-Benz of Houston North..for playing a part in me getting my smile back!!🤗

i had such a horrible experience with the service department. after my car being misdiagnosed several times. i had to take it upon myself to talk to the technician and figure out what was wrong with my car. the worst part was that the service guys and the asst. manager failed to do their due diligence and basically left me without any real options to fix the problem. my persistence and not willing to take no for an answer got my car fixed. i wrote an email to the service manager of the dealership and the service department over a week ago and to this day no one has responded.

They have bad service and the employees stole from my super rich friend

I came in last week not knowing what exactly my options would be with my warranty coming to an end. I had a horrible morning and then my window got stuck down when trying to let the hot air out of my car before leaving. I’m in Texas so window down in June when it’s 101 out is not the business. I arrived and Anna helped get my vehicle checked in for service and since it would take the day if not 2 to fix I was in a bind because I was headed to take my Ama to a really important Dr. appointment, I explained this and Anna without hesitation said “let me get you a loaner vehicle” and I was out of there in less than 30 minutes! The best service from the best Mercedes dealership in Houston !

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

eh OGT devuélvele a mi amigo lo que le robaste no te da pena por eso no vamos ahí ya nos habían dicho lo rata es más si no se lo devuelves voy todos los días a cagar el palo pandejar a mis amigos jeeperos tranquilos ok ? así que muevete

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Took my s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

We Bought our car here. The services the offer are great. Mike is very supportive and patient through the entire purchase. Highly recommend this place.

I knew what I wanted and it was a fast and easy process. Ms. Stacy waa a great assistant in getting everything done.

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Vehicle repair service was easy to understand and approval was requested prior to work started.

Carlos is always very informative and helful

There were times when communication was difficult and grt

My 1st maintenance scheduled for my 2021 Mercedes GLA 250 and I can say I’m pretty impressed!!! Friendly staff, they smile and wave and I’m in awe. My other car is a Jeep and I had just taken it to dealership for maintenance the day before and was very disappointed with service so next day mercedes north Houston I was ready to be disappointed but nope!!! Happy I came here will see y’all in 10,000 miles (unless I sell car) 😉

It was no wait ,no problems and fast customer service.

Very professional sales staff who didn’t attempt to add cost. Financing went very smoothly. The least painful car buying experience I have ever had. Would highly recommend.

10,000 mile service fire new Mercedes GLE 350. Service was on time and efficient, although higher price than for US Vehicles.

the most terrible service and maintenance and the quality of the car is bad. these people are scammers.

My service representative was really nice and took his time with me. He explained all the services my vehicle needed in detailed and what services were being completed. My only issue is that I came in for an oil change and the mechanic didn't use a filter to enter my oil. I had oil spill on my engine and my husband had to air pressure clean the engine afterwards. I could smell the burning oil from the engine. I called my service representative and left a message and he has not returned my call.

Mercedes Benz North Houston, my supervisor Service lady Christina doing her best to help me get done my car service and repair. Very quick and fast respond. Thank you so much.

Didn’t have much inventory but got me into the Mercedes I was interested in in no time. It was a pleasure doing business. Sales manager was really nice and very professional.

The best sale associate experience. Tried many options before making a decision to buy. Ask for Anna S.

Mercedes-Benz of Houston North made my car buying experience very enjoyable. The sales guy JJ was very helpful, JJ was very patience when came to me deciding what vehicle I want and I tried a few before I made my final decision. JJ made my car buying experience very easy. JJ is was very Professional, that how you know he loves is job. Not one time was he pushy he rushing me make up my mind. If you are in the market for buying a car I highly recommend going to see JJ over at Mercedes-Benz Houston North.

I have been working with my service advisor I. Martinez since 2008. The whole team treats me like family and do everything possible to make sure it's a smooth transition from beginning to end. I only trust MBHN.

This is my the fourth vehicle that I’ve purchased from this dealership and the only reason I continue to return is my salesperson Calvin. He is always professional and willing to go the extra mile to ensure that each transaction goes perfect. He is truly the reason I’m a repeat customer. The negative to this dealership always happens after the deal is done . Each and every time I’ve purchased a vehicle, I’ve had a bad experience with the “Finance Office “. They have made me nearly walk out on each deal. They’re pushy, rude, arrogant, and slimy. The problem has nothing to do with my credit because it’s great. It’s them trying to work their way into a deal through pushing alternative financing or add-ons that only benefit their pockets. I even went in this time with my own Financing and made it clear I only wanted gap insurance before entering the finance area.When I got back there the finance person continued to stress that he could get me a better rate through a different bank. He was pretty convincing so I gave him an opportunity, BUT INSTRUCTED HIM TO ONLY RUN MY CREDIT ONCE FOR THAT LENDER. When I returned to the finance office he wasn’t there and because I monitor my credit, I could see that he ran it 3 Additional times and obviously wasn’t brave enough to face me. To top it off he didn’t even run the deal through the bank he originally told me he would. Like I said Slimy. My advice to the dealership is to give Calvin a raise and revamp your Finance Department.

Excellent support from all staff

Second car we bought here. First experience poor except for salesman.this last experience great! From start to finish ver very good buying experience, we go to Northside for a fair price on trade in and purchase.

My sales guy, Edward Excellent customer service, not pushy, and extremely patient. Overall excellent purchase

Experience was horrible because I had my vehicle last than a month and I had to get work done. The snell inside is horrible. Prayerfully my vehicle don't fail me. A dream vehicle became a nightmare 😪

Getting a car thru Mercedes Benz was privilege now seems to be a burden

My experience was ok bought a battery $336 & paid $75 to have battery installed

Random Examples Maybe: I had a bad experience- car MB c300 with a leak gas pipeline and smell in cabin was noticed as I took off - came back and was not obliged - upon strong followup - they repaired it. But that was roller coaster ride. I can’t believe a few such examples come from such reputable organizations

Great customer service and maintenance on vehicle was good and fast

awsome exp all i have to say your sales person Joshua Trenary he went above and beyound it took me few days to get my car but he deliver what he told me he was going to do to my car . The rest of the people show great service too

Thank you Dali for helping me through the process. I just love my GLB!! I would definitely recommend using this dealership.

Estuve en en dealer con mi camioneta 08 gl550 y el servicio fue muy profecional siempre me mantuvieron informado sobre el progreso del trabajo... Gracias Mercedez benz ...

Recently had major work done to my vehicle! Jason went above and beyond to ensure that I was taken care of!!!! My car is running like a champion now 😁!!!!

Customer service was great and they diagnosed my problem and got it fixed and I got my car back quickly.

This was one of the best car buying experience of my life. Smooth no back and forth, just straight to the point. I would recommend everyone to visit Mercedes Benz of Houston North.

Travis was wonderful to work with. He was very easy to talk to and didn't try to over sell the car. He helped every step of the way. The gentleman in finance was also straight to the point and clear. I give them both a five star My only complaint - there is one rim that looks slightly different than the rest and since the purchase that tire keeps having a low pressure. I've had to put air in it twice. Why sell a Benz with a different rim and a tire that may possibly have a leak. This is a Mercedes and expectations are higher, so I would think .

I am so disappointed of this dealership. They sold me a MB ML350 that they just got as a trade-in We agreed that the dealership will do some servicing before I could take the car. It needed few fixes. We also agreed that they won't fix the power tailgate. The next day I found there was a recall on the brake system on that car. I talked to them about it and they told me they will inspect it and let me know. 2 weeks later, they cancelled the deal because of the recall (as they claimed) and gave me a call letting me know. Although they refunded me all my money, they unwound the loan. But they costed me money, energy and time I was without a car. They could've told me right away. If I would be the one cancelling the contract, it would come with all sort of penalties. But since it was them, all I got was a sorry! It took forever to get the loan unwound, because they forgot to submit all the forms necessary for the bank to move forward (that was the bank statement to me). I am not happy with them.

Starting with the service manager, Ahmed, the service was smooth and complete. Ahmed listened to my concerns and talked about the solutions to meet my expectations. All this and my van was washed when the service was complete.

Natalie is always awesome to work with. Very professional and strives to make my experience seamless and easy.

Horrible customer service after the sale. I purchased a car in April 2022 and traded in my old car. I have been getting toll road violations dated late May 2022 on the car I traded in. I can’t get anyone from there to give me a call back. They were more than happy to take my cashiers check and were all smiles at that time. I did talk to someone named Ace who was rude and told me to be quiet. If you want to buy a Mercedes go to The Woodlands.

Carlos was very helpful to me on yesterday he made sure I left a happy customer

Great service!!! They did the first service to my Mercedes Sprinter qualitatively and quickly. And the manager also suggested how to get a discount on the following services, for which many thanks to him !!! Now if the service, then only you! 👍👍👍

Great experience! Took my car to get serviced. I had to get some parts replaced. Christina was my service rep, & she always kept in touch with me about what was going on. Everything went smoothly. So happy with my experience here!

They changed my oil, did the 30,000 Mike check up, gave me a loner and when I picked up my car it was washed and all was fine!

Had a great experience everyone were very professional.

I am very pleased with my service. The workers always greet me with a smile and are ready to help me.

Great service! A professional team that serviced my Mercedes Sprinter very quickly and efficiently. And the manager also recommended how to make the right payment for future services in order to get a discount of almost 50%! Thank you, I'll be back!

Friendly and easy purchase even in with stressful supply chain issues.

The easiest and most pleasant car buying experience. Michael Holmes was my Sales Associate and he’s the best! I stopped in one day and told him what I was looking for knowing the car inventory was low, and might have to order what I wanted. Mike kept in touch with me and called me immediately when a car I was interested in hit the lot. It was perfect! In and out with Jay in finance (also very great!) Mercedes always goes above and beyond on customer service but these guys deserve a special thank you for their professionalism and kindness. Recommend to all!

On my fifth Mercedes. Have been customer since 2007. The service and sales team have consistently been on point.

We highly recommend Vernon he was very helpful he made my wife and i feel very comfortable and confident about our purchase 5 stars

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Always pleasant, good timeing on service, nice clean loaner cars everything is on piont thank you!

Jason Fleek and his team SAVED THE DAY!!! I was near the location when I got a red warning that told me to stop my engine because my car was overheating. Thankfully I was able to exit the freeway and get to Mercedes-Benz of Houston North. I pulled in and the team was able to assist me right away. My coolant hose had busted and luckily they had the part to fix it. The team was so hopeful and responsive and I was able to continue my day uninterrupted. I am so grateful and cannot wait to do more business with them. They service FAR exceeds any other Mercedes Benz dealer in Houston.

Natalie is a great person to handle your service needs. My service there has been handled very well.

Terrible service experience. After getting multiple recall notices for my vehicle in regard to the airbags, I scheduled an appointment for them to be replaced. Upon arriving at the dealer I was told there was no recall for my vehicle. MBUSA says there is. After calling the dealer back to speak to the service manager, I was told there is a recall. Also, mixed messages were given in regard to loaner vehicles.

My service representative, Jason, is excellent. He made the entire process from scheduling an appointment to picking up my vehicle easy. At the time of arrival, I was greeted by a smiling person. The drop off process was quick. In a very short time, I was departing the dealership in one of the shuttle cars. The driver was engaging and very nice. During the day, I was informed of the status of my vehicle. Since the shuttle was not available, I was asked to schedule an Uber and was reimbursed. The repairs were done on time with no issues.

My service manager is super nice and tries his hardest

This location customer service us horrible. I been calling for 2 weeks with no call back. Wasted 30 of my Saturday to go to the location to be told someone will call me back, still no call back. Called Thursday to finally speak to my rep Isiah and he stated he would call me back in 30 min again no call back. I just want my key buttons to have to Never deal with this location again at this point u want to trade in my car and go back to Cadillac cause I Never had these type of problems. Customer service is a must I can't not deal with this location.

Customer service is very professional and courteous. Repairs done in a timely manner. All the service reps are good, but my focus was on Ms. Ana Alvarez she was a joy to work with.

The entire team was very courteous and professional.

Brought my car in because my tire had a slow leak. Found out Mercedes don?t fix tire they replace them. Just bought my tire that cost me $1600. Replaced the tire and after 1 hr of driving, all 4 tires air was low. Was not able to reach anyone after then.

Great buying experience. I handled almost all details through text and a few phone calls. Once I purchased the car, I was in and out of the dealership in 50 minutes and this included a test drive. Great service all around

Isaiah was very knowledgeable about parts and services

Bad experience in service department

Like always, I have great customer service at Mercedes Benz North. I will continue to bring my car here.

Purchased my second vehicle with Marko and Dale last week. The vehicle that I had wanted to purchase was in another location, which wasn't an issue because they were able to have it transported to the dealership in a very timely manner. Communication was consistent throughout the entire purchase and post sale process. All questions and concerns were immediately addressed. The salespersons take their time with you and value your time. I would recommend Mercedes-Benz of Houston North because of the transparency in sales, remarkable customer service and great selection of vehicles.

Good experience. Jesinia kept me informed and was pleasant to work with.

ANA HAVE THE BEST COSTUMER SERVICE SKILLS / FRIENDLY PEOPLE

Just purchased my second vehicle with Vernon Gatlin. Extraordinary service from start to finish! It took a while to find my car, but he kept me updated throughout the process. Mr Gatlin was extremely thorough and knowledgeable. Everyone I encountered was helpful. And I absolutely love my new 250 GLB!!! I’ll never go any place else.

Only thing missing was help with the new features on my new purchase.

They change the price of the vehicle once you go in to finance, charge 15THOUSAND DOLLARS to you already overcharged sale price , as well as fees . I advise attorney representation even if you are paying cash.

Love the team here they were overly nice and worked hard to make sure I was happy and got the car I wanted. Now fast forward 10k miles later, I visited the service department for routine maintenance and expected 5 star service and was given 10 STAR SERVICE!!!

Ahmed, my service provider was very friendly and honest. My car was ready before the time it was promised. I only wish the dealership provided pick up and delivery.

Very nice people and professional, and educated, perfect repair, don?t pay you money in other mechanic shop they don?t do warranty for the job.

Brought my car in for service and was treated very well by Hamed Amed. Was late for my appt due to construction but was seen right away. Service was great and very professional. My questions were answered and my needs were met. I would recommend this location 100%.

Had to bring in my Mercedes E350 for some maintenance, it was running rough and had several warning lights on. I had recently brought it in for a service and they repaired some leaks on the engine covers, intake manifolds. I was told by my service manager that there was some electrical connectors that were not installed correctly when they put everything back together, they came loose after a few hundred miles and the car started to malfunction, hence the unscheduled maintenance. The repairs were made and the car is running great again, I did not get charged.

Mercedes Benz North Houston is very professional, courteous, and efficient! The environment is clean and inviting. I would recommend this location 100%!

They would not except a draft check. When the check got there they sent it back. Which cost them an extra $40 because the credit union wasn't at fault. When finally picked it up. I had to wait an hour because it wasn't detailed. Still waiting waiting on a ordered piece for the trunk. ?

Took 3 hours to resolve my issue and was more costly than expected

Ms Ana Alvarez, and the concierge that greets you in front did a wonderful job. Huge thank you to whoever serviced and cleaned my car, excellent job!

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I really liked working with Gordon Barnes when ordering my GLE. He is knowledgeable, responsive and friendly. I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He was responsive and friendly from our first conversation and kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

Our service rep (Amad) was informing,and patient with our many questions

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You can trust them. Reliable, fast and great customer service.

They keep guessing on what the problem is. They need better mechanics and need to have better customer service and need more employees. They have a crew of young ppl who don?t know xxxx.

I would recommend buying a new car from MB Houston North for the great customer service my salesman, Gordon Barnes, provided. He was amazing. The entire new car buying experience was from a distance beginning to end by phone and email. It was a smooth, easy process.

Jennifer my sales person was knowledgeable on my CClass. my fiance person Frank got me a great interest. the interest rate was one percentage one day then a few days later Frank called me in with a lower rate. gracefully

The service here is great..The sales team is on point...I was in and out in 2 hrs...

Provided excellent service without having a scheduled appointment. Checked my tires and found nail. Checked my account and noticed I was covered under warranty. Replaced tire and had me on my way in less than 45 minutes.

Love the 2021 GLC 300. Great ride, lots of room and no Tesla range anxiety. Xavier Vargas, the sales rep was great. He was very knowledgeable, great demeanor for sales and spent a lot of time w/o distractions. Traded in a 2021 Tesla Model 3. The trade-in negotiation was led by the retail sales manager. He continued to tell me he wants the trade to be fair for both parties, said to trust him he had nothing left to offer and so we did the deal. After the fact, I saw my Tesla was listed far above what the sales manager said it would be listed for proving it was far from a fair trade. Of course, he blamed corporate for setting the price $2000 over what he said it would list. Lesson learned. But, I have a great car so it's time to move on.

MB Houston North has been my preferred service provider for all my needs since 2008. The agents are courteous and thorough. Their vehicle inspection process finds many hidden issues.

So in love with my CLA signature AMG! 🥰❤️💕

They made possible for me to have a vehicle while they service mine

I was again very pleased with my recent purchase experience at Mercedes-Benz of Houston North. My Client Advisor, Mr. Vernon Gatlin, was most professional and easy to deal with. This was my third vehicle purchase from MB and I would highly recommend this dealership.

My car was in to repair two tire wheels, previously repaired, and it took a total of 19 days to get my car back. When I picked it up, I just refuse to leave it again. I will have my wheels done correctly somewhere else.

When registering my car for service I wasn?t offered a loaner vehicle, I was offered a ride home. When I arrived I was greeted and a service advisor was summoned out to my vehicle. She checked my car out and took pictures. We go inside while she writes up the work order. Then she ask me again was I going to wait on my car or would I need a ride. I told her I told them yesterday that I would need a ride. I asked how long was it going to take because I use my car for work (I?m a Realtor). She said it will take about 3 hrs. She wrote on the work order out by 12p.m.. Then she says well I will have to see if I can find you one. She walks me over to the service desk and have me sign in on a clipboard. I then had to sit and wait. I checked my car in at 9:00a.m. I arrived back home after 10:00a.m.. I missed a phone call from the dealership @11:52a.m. I immediately called back no one answered the phone, I waited and I called back again still no answer. I then sent the advisor a text asking asking for an update on my vehicle. She then called me back asking did I want any extra services that they suggested, I told her no I had already declined them in the email sent by the dealership. She replied I?ll send the driver to pick you up when your car is out of the car wash. It was after 1pm already so I texted her back and asked her to send the driver now so I could be there when my car comes out. She replied the driver will be calling you when he?s on his way. I arrive back to the dealership around 2pm. After arriving back at the dealership and paying my bill, I went sat outside and waited on my vehicle. My vehicle finally arrived and I jumped in to try and catch up on some of errands I needed to get done. When I got home and looked my car over. The outside looked good but the inside was okay but it was not wiped down at all. I looked in the trunk and it appears it hadn?t been opened at all. It looked the same way It looked when I dropped it off. This whole Schedule A service took 5 hrs. out of my day. What can you do better? Offer loaner vehicles and if you say that the vehicle is going to be ready at a certain time try and make the deadline. When you cleanup the vehicles clean the inside and out including the trunk.

Came to this place after looking for a new car. Settled for a 2019 mustang. Good price, not alot of mileage. My biggest problem is they weren’t able to raise the suspension back to factory. So i have to handle that out of pocket. Even so, Kelvin was helpful and thus far continues to aid me in my journey with my new faster, smaller car.

Great customer service! The staff was very friendly and knowledgeable. Didn?t keep me waiting and work was quality.

In August 2021 I flew to Houston to buy a GLE400 Mercedes after talking with Stacey who assured my husband and I the vehicle was in perfect order and there were no scratches or dings. Additionally, Stacey advised us the vehicle had been through the Mercedes pre-owned certification. We completed the finance information over the phone so when I arrived from Denver all I would need to do is sign and go. However, when I arrived, I add to complete all the paperwork again, there were dings, huge scratch and paint issues. Also the seat heater on the driver side did not work. Stacey referred me to the manager and who was less than helpful and lied about how the heater worked. I had decided not to buy it. But then a "general manager" came to talk to me and reluctantly I agreEd to buy with the understanding everything would be fixed. The finance part took 3 hours and to this day we do not have a title. We've made several phone calls to Stacey and the store manager Ace. Stacey has told me several times it's a Mercedes issue and to call them. Mercedes tells us their Mercedes of North Houston is privately owned and there is nothing they can do. Just yesterday we found out they never gave us the tire lock key, so we are not able to get our tires rotated. This is the worst service I have ever experienced. Still waiting on a title, tire lock key, and a return phone call from anyone at that dealership.

This was a great service when I visited the dealership from the time I drove up..

The price was kind of high for the repairs. The staff was very well trained on politeness, courteous, smiling. This is a great service team. The price was kind of high for an alignment & rotation.

Extraordinary customer service, great pricing and a very good selection of vehicles. MB North makes the entire automobile experience very pleasant. I highly recommend this dealership.

If you want Great Customer Service go to Mercedes of Houston North. Ask for Edward Huerta, you?ll have a Fantastic experience.H

I am OVERJOYED with my experience at Mercedes-Benz of Houston North! I was quickly assisted by Dale who went above and beyond to find the vehicle that fit my standards and budget, and kept contact with me during the entire process to ensure I was well taken care of. Luka and Jackie worked their financial magic with me to achieve an in house APR rate that was unmatched by other banks since I shopped around and was quoted higher. Overall, I am happy to say they have made a lifelong customer.

As always, Service Advisor Issaih was professional, courteous, & very knowledgeable.

Opened my trunk and the repair had not been wrapped up properly. Car components not put back in proper place after the repair.

The sales person and his managers were outstanding. No cars available but there was one that arrived in the port. The deal for the car and the trade in were okay or better than other dealers, considering this is a special kind of a sellers market. We worked out everything and I gave them a $2500 deposit. I was told the car would arrive in 5 to 7 days. It took 14 days. I drove 90 minutes each way to pick up the car and thought it would be a fast visit and we could eat dinner in the area. Finance made us wait 3 hours to sit down!!! So we were pretty hungry for 3 and a half hours just to pick up the car. The showroom and amenities are okay but not as nice as most Mercedes dealerships. The first visit was great, but the treatment by finance was terrible. The guy would not take no for an answer on the add ons, had to correct documents because he choose loan instead of lease, and made a personal call on his cell phone when we really wanted to wrap up and go to eat.

Jason was my reparative who helped me with my service on my vehicle. He was the first one in to open the office and closed out my tick the same day at 6:30PM. The dedication and client personal car is why we have bought two cars there and will continue to. The work the service folks do are top notch and those that clean my car to the level, that I feel, is a much better level I could even do. If you are looking for a family type dealership this is the one to look into.

Excellent service!! Best in the city highly recommend!

Absolutely disappointing dealership. I’ve bought from four different Mercedes dealerships over the past 25 years as I’ve transferred to different parts of the country for work assignments. I’ve always had wonderful, reliable sales and service experience with Mercedes. The no-gimmick, no-pressure, no BS sales style was one of the factors that made me a lifetime Mercedes fan. If my first purchase of a Mercedes had been through this dealership, it would have turned me off of Mercedes for life. I was promised repair to the couple of items that needed correction on my brand new Mercedes SL450. Never happened. My prior lease was not paid off as promised and it took 3 months to correct that problem with very little help from the salesman or the financial manager and dozens of unanswered calls and emails. The finance guy who closes the deal and with whom I signed the papers was incredibly high pressure and became visibly angry when we did not agree to purchase additional warranties, windshield coatings, tire warranties, etc. I suspect this is why my lease was not closed out properly. One more thing? My vanity plates were not transferred correctly although I paid an additional fee. I received new plates when they came in and I had to transfer them back to my vanity plates myself and pay for that as well. Again, all of this with NO assistance or replies from the salesman, although in a three-month period I first leased a GLA through him and then bought the 450 from him. NEVER EVER, EVER WILL I DO BUSINESS WITH THIS PLACE AGAIN. What a shame that 25 years of my great relationship with Mercedes was ruined by this dealership.

Horrible customer service skills at this location. If ever you have to call up there for anything after the sell, expect to call numerous times and leave several messages and they still may never return your call. I have been hung up on and lied to numerous times. They don’t care about anything pass the sell. If you are in the market for a Mercedes I would suggest the Woodlands location.

Excellent service! Carlos Trevino and David Fontenot provided quality care for my car.

Service was quick and easy. Everyone was very polite. Facilities were very clean and well kept.

Excellent service, all staffs specially I want to say thanks to service advisor Christina. Her manner of service to customers was exceptional.

Awesome customer service, very professional . The whole process was so quick, Nicole Medanic, she is the best sales rep you can have, very professional and kind.

Very pleased with having my Mercedes serviced. During a routine maintenance, the service guy found 2 things covered under warranty. After waiting on the parts....service was great. I was given a rental and my car was ready in 2 days. My Mercedes rides so much better! And very appreciative service found 2 issues covered 100% under warranty.

This is the worst dealership and service department I?ve dealt with in my 66- years of life . This is also my first Mercedes I?ve ever purchased and it will certainly be my last !!

Impressed with the overall streamlined purchasing process with readily available Sales Associate and the customer service provided. Not fond of having agreed additional warranties to cover wheels/tires, dent and paint guard, in addition to GAP Protection and needing to replace and pay out of pocket for rear brake lamps and having to pay for the keyless ignition push-to-start button 5-days after purchasing my 2015 GL-450. While these may be considered trivial to most, it poses as a true nuisance and compelling me to spend additional out of pocket expenses unnecessarily, if only the vehicle would've underwent a thorough inspection to ensure its functionality of all electrical systems prior to a sale purchase from Mercedes-Benz of Houston North. Sales Director should consider reiterating importance of ensuring a thorough inspection is conducted for all vehicle purchases, especially for used vehicles without any Dealer Warranty or Certified Pre-Owned Vehicles.

When the Camber was pointed out as being wrong nothing was done about it . And i was still charged for the previous mistake

Outstanding service. JaJa is very knowledgeable and professional. He truly went out of his way to ensure I was comfortable with my new GLE and both he and the dealership provide multiple avenues to make certain any question you might have would be answered quickly and correctly. Would definitely recommend this dealership and JaJa!

It was a fast and easy service, my vehicle was retuned clean, especially from the inside.

Awesome dropped car off and was out in 10 min or less with a loner Claude was very professional

Natalie is the best. service is always great. I would recommend Benz of Houston North.

I have worked with Jason each time I’ve had my car service. He is by far the GREATEST. He’s always so kind, patient, respectful and most of all KNOWLEDGEABLE. At one of my service appointments an easy mistake was made and he apologized and had it fixed quickly. He always ensures that he keeps communication open so that I know what’s being done every step of the way. I opt out of going anywhere else for service because I know Jason will make sure I am best taken care of by going to Mercedes’- North. -Shamitha H.

I took me car in for a Complimentary routine check because of an email I received. They provided me a shuttle to work so I had NO RIDE HOME afterwards. I let the gentleman know that, I even received the text service so I could text him and he text me back in order to check on my car. The morning went well, I got dropped off and things went down hill from there. I received NO CALL ALL DAY about my car or if they would come a pick me up NOTHING from them about my car or me. I call three times, got NO answer once called two more times hoping to get someone. I talk to a young lady that told me she would take my number and have someone call me. NO ONE CALL ME, at this time it's 6:00 and the service department closes at 7:00. I took matters in my own hands and just went up there to get my car, I walked up to the gentleman's desk that helped my and he immediately apologized to me explaining how busy it had been. That is fine, but it does NOT excuse the service from this service department!!!

Well I went up there just to look at their selection of vehicles and ran into Ivan the GM! He is just an amazing person that talked to me about all the vehicles there… trying to figure out how to best support my request! This is the GM!!! Spending time talking to me! Wow! Really felt important and like I was apart of his family! He then brought over Gordon… his sales rep and tech guru!!! Gordon then spent his lifetime answering all my questions with a smile and saying ask more!!! So like I said I was just going to look! I took home a certified perowned 2020 GLE 580!!! Just beautiful!!! Thank you Gordon!!!! Thank Mercedes Houston North!!! And thank you Ivan.. you’ve built and cultivated an outstanding team of professionals!!!

I was so impressed when the representative remembered me first of all, I mean I brought my car in for the A inspection months ago. I received top dollar treatment, my car was ready in a snap. I would recommend Mercedes-Benz North to anyone.

Overall experience was good, but wait time was longer than estimated.

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This is the best place to purchase a new Mercedes. The professionalism is top notch!

Christina is amazing! She is very helpful and explains everything thoroughly.

We have had the car for about a week when we noticed that the front bumper keeps popping out after taking it to a body shop they said the front end has been wrecked and we need to replace the entire front bumper which will cost almost $1000. So I don?t recommend this dealership to anyone because they don?t inspect the cars before they sell them.

I had the most amazing and professional customer service at the Mercedes Benz of North Houston. My sales representative Anna was the best person I could’ve asked for. I had been shopping for a car since last year, and it was either I couldn’t find what I liked, or some inpatient representative scarred the heck out of me. Anna was great, and everyone there were so welcoming. My Mercedes was really good, clean and drove just so well. I really appreciate the service I received at MBNH.

I have not had any problems with the servicing of my car.However, it was a shocker price to fix the smell of oil when I drive. Yes I would recommend Mercedes customer to take their car for service. My problem is that how I do know the service people are telling me the truth about my car. I bring my car for yearly maintenance every year. The problem of my smelling the oil when I drive shuld have been detected in November.

Excellent service, specially by asst. service manager Natalie.

Not happy with the sale at all. I was preapproved by my bank and they wouldn’t accept this. So they had me finance through their finance company. After the purchase I asked to pick the car up later Stacy salesperson told me I had to drive it off the lot. There was a scratch on the car and they said to bring it back and they would paint it but: I had to find a way home. They conveniently had no loaners. The sales person Stacy said “you have to find your way back” If they had to paint it anyway why couldn’t I just leave it and drive my other car home and pick the Mercedes up later? I refinanced at that moment to my bank anyways even though they tried to tell me there was no sense in it. They talk really fast and rush you through. I also noticed that when I walked in to get the Manual (which was not in the car) no one tried to help me. They walked by as if I hadn’t just made a sale with them! If I knew before hand I would have gone with another Mercedes’ dealership. Will not be purchasing another vehicle there. Be careful upon purchasing please do your homework. Stacy’s response to leaving my car: Well, I just spoke with my manager. And we still don’t have a car to loan out. I apologize. You can have it dropped off. But at this time you would have to provide your way home. Update: I called the GM and have yet to get a return call and now it’s saying my coolant is low and I’ve only had it 3 weeks!!! Beware

Isaiah was very responsive and got the work done well and timely.

Ireally have mixed feeling because on one project they did what I trust a good job, but on the other the car was not properly tested before it was released, result my A/C not working . And I was obviously offered to bring it back to check if it was reset properly. but I leave 200 miles away and it is not so easy to get back there. the service mgr was very nice.

They did a excellent job the service was good

Great customer service overall. Forest was amazing and very patient with my husband and I ! I came in looking for a 2021, he ended up selling us a 2022, it was perfect for my family and I life style !

I just purchased my first Mercedes Benz and I don't think I'll ever shop anywhere else. Kelvin Mitchell was my sales associate (make sure you ask for him) and I don't think my experience could have been any easier! The vehicle I wanted was located in California, he took care of getting the car shipped twice as fast than expected, when it arrived, I went to the store to finalize the deal and the red carpet experience was ready for my arrival. I arrived, Kelvin had the car out front, with a bow and some warm congratulations gifts inside. My keys were in his hand and paperwork was printed on his desk. This was the luxury experience I wanted, and I'm not a fan of dealerships. You can't get this experience with the car vending machines etc. If you are in the market for a new or used luxury vehicle, visit Kelvin Mitchell at Mercedes Benz North Houston!

Great customer service and help in buying a new car during the pandemic

I communicated with the sales man for two months. Discussed price many times. Once at the dealership to buy vehicle they added a $5,000 Mercedes adjustment market fee to it. This is an AutoNation dealership and you would think that they would not add costs at the very last minute. A manager called a week later and apologized saying that the salesman should have been up front about the pricing. I was in conversations with another Mercedes’ dealership and they confirmed that they would not do this, which I have in writing. The manager offered me a free tire rotation or swag; which I declined because it felt like an insult to charging me and extra $5,000 to give me a free tshirt. He said that he would get back with me with a resolution but after several weeks has not. Please watch out for this dealership.

Me atendi� Jesenia, muy atenta y dispuesta a ayudar. Le agradezco todos los detalles que tuvo conmigo y mi esposa y recomiendo este dealer con la mejor de las opiniones.

Excellent people and service. Love that I can text with them for communicating too.

Thanks Ivan Krunic for helping me to get my dream car

Service advisor was excellent and very helpful! I appreciate the service Mercedes-Benz North provides.

Christina and her manager were great guys, they went above and beyond to get my car taking care. I really do appreciate you guys?And my sales guy is a very wonderful guy, nice, and friendly, he went above and beyond as well to make sure the sales process was successful with no dings in December when I bought the car, and not only that, he still follows me up till today to make sure everything is fine and taking care of. if you ever need a great sales guy at this dealership, please do not hesitate to go to Dale, I promised you he will take good care of you.

Excellent people and service!

Jason was very helpful as always. Work was done within a reasonable amount of time and cost less than expected.

I WOULD LIKE TO SHARE MY EXPERIENCE WITH THE WORST DEALERSHIP IN THE COUNTRY I BOUGHT AND EVEN SOLD CARS CROSS COUNTRY IN PAST 10 YEARS AND AS FAR AS WASHINGTON STATE 2600 MILES AWAY AND THIS BY FAR WAS THE WORST ONE I WOULD NOT BELIEVE A SINGLE WORD OGI RUSLIC SAYS I WOULD NOT RECOMEND THIS DEALERSHIP TO ANYONE AS I DID A ONLINE OFFER TO SELL MY VEHICLE THE GUY NAME OGI RUSLIC CALLED ME AND GAVE ME A LOW OFFER AND SAID HE WILL GIVE A LOT MORE WHEN HE SEES CAR SO WE WENT 42 MILES AWAY TO SHOW CAR HE APPARENTLY BS US AND WENT DOWN ON HIS OFFER BY OVER A GRAND AND WAS VERY RUDE AND DISRESPECTFUL HE HARRESSED ME FOR 2 WEEKS BY CALLING ME AND TEXTING ME NUMEROUS TIMES AND KEPT SAYONG I WANT TO SEE CAR TO GIVE MORE AND OBVIOUSLY WAS ALL LIES AND SCAM ARTIST AND BAIT ONE OFFER AND SWITCH TO LOWER OFFER THIS IS THAT TYPE DEALERSHIP I WENT TO ANOTHER DEALERSHIP AND WAS OFFERED 3K MORE FOR MY CAR THATS HOW BIG DIFFERENCE IT WAS I WOULD STAY VERY FAR AND STEER CLEAR THE FROM THESE SCAM ARTIST SHOCKING TO SAY ITS A MERCEDES DEALER HIGH LINE CARS A LOWER BRAND HAS A MUCH BETTER BUYING OR SELLING EXPERIENCE

With the exception of the level of service we received from our salesman Alec Christy which was superb, the entire management team at this dealership has absolutely no concept of what customer service beyond the sales process is. We will never do business with Auto Nation again. Spare yourself a headache and take your money to a Sewell Mercedes Benz dealership.

Christina Ferri, our service advisor, is a total professional and extremely courteous. Ms. Ferri made our experience at Mercedes North a pleasure.

Start off - I love service advise Jason Fleeks. He is a professional. if he had been there when I dropped of the car I would have reset my expectations from a three hour B service to a 3 day journey. They are short handed and are swamped with folks trying to repair rather than buy and have hardly any loaner cars. With that said Jason negotiated with my warranty company and helped me get financing for the repairs. I wanted to be happy and grateful for his service but when I got in my car to leave and adjusted my front seat the new grinding sounds coming from the auto seat motor sent me away furious. If I had not needed the car to get to a doctor appt I would have refused to receive it. Do I have another 3 days to get the seat resolved????

With the exception of Ben (my salesman and Max (sales manager). I will not make another purchase from the 1960 location. I received poor customer sevice had an unexpected long wait time and while closing on my 2022 S class, $2000 cash went missing in the finance office. I was told by the manager (Ace) that cameras are in place then after "viewing footage" told us cameras don't cover that particular area. In the future I will make the trip across town to make my next Benz purchase.

Everyone was a pleasure to work with during the time my car was in for a yearly maintenance visit. They were very accommodating and courteous. I took my car to the dealership a bit early for my appointment, the shuttle brought me home and came after me when the work on my car was completed. The experience was a pleasant one for me.

I had my four tires replaced by Mercedes Houston North back on January 15, 2020. On December 14, 2021, I took my E350 for a leak check on my left rear tire because the low tire pressure light kept coming on. The service advisor, Isiah Martinez, told me there was no leak detected and this was documented in the ticket. Furthermore, he told me it was probably due to the weather change, and a reset of the TPMS would solve the problem. About a week or two later after the service, the low pressure light came back on, and the left rear tire pressure was under 30 psi. Since I have been reassured there was no leak, and I trusted their work, I just assumed the whole thing was an electronic issue. I added air to the rear left tire, and reset the TPMS one more time. After the same process repeated a couple more times, I began to think there may be a real leak that the shop did not detect in December. Today (February 5, 2022) I finally found time to take the car back to check for leak again. This time I was told there was a leak. Because today is more than two years since I purchased the tires, I was told my warranty has expired. I mentioned to my service advisor that I first experienced the problem back in December last year when the tires were still in warranty. My service advisor involved the service manager in our discussion on this issue. The service manager sided with the advisor. Basically their position was they stood by their finding that there was no leak in December, and this leak is a new one that happened after December 14, 2021. I did not want to continue the argument, and went ahead and paid for the new tire with a little “discount” from the dealer (I was told this tire retails for $320, but he would give me $50 discount. I ended up paying $272 total. I truly believe I was cheated, because I know this is the same leak that the shop had failed to address the first time. Two more side notes: 1. The front hood warning light came on when I was driving back to my house today from the shop. I had to stop to close the hood because it was loose. It was a careless and slopy mistake by the technician. I am paying a much higher repair rate on my Mercedes when compared with my other car (Honda), yet the shop allows such careless and unsafe practice of leaving the hood loose. 2. This tire the dealer sold me retails for $198 at Discount Tires. With the discount the dealer gave me, I paid $249. With other charges included, I paid $272. I would have done better at Discount Tires without having Mercedes North Houston's generous discount. It looks like it is time for me to shop for another place to repair my Mercedes in the future. I welcome response from Mercedes North Houston.

wonderful caring very smooth experience

Manager Chris, was the worst person to work with. He knew that our car could not be repaired, but he tried to, and had our car in the repair shop for 31/2 months. Our insurance company paid out $36,000 and they could not repair it. After draining my insurance company then he decided to total the car. He was rude and cocky, and he was wearing my husband out. He told my husband that he will deduct the deductible and the when we got there to the repair shop he changed his mind and said he can?t do it. He plainly lied to my husband?s face. For what he did to us and the way he treated us he needs to be replaced. Greed is a terrible thing. With our experience this company doesn?t deserve a rating. However, you all Manipulate the survey that you cannot submit unless you give at least one star. This is control. By me checking that box is saying I was forced do it. This is not my choice?..this is you controlling my FREE WILL. You saying I cannot submit this survey unless I give you a rating. This rating for overall is FAKE, because I was forced to do it.

Excellent customer service with superb staffs. Excellent location

Exceptional Service Experience. The service advisor wants nice kind and concerned. He followed up and kept me update on the process. He offered drop service and after he saw the repairs would take a while he place me in a rental car. He text and called when my vehicle was ready. He walked me they the repairs performed to ensure complete satisfaction.

Wonderful customer service! The loaner car is such a treat to have also. Natalie was fantastic on keeping me updated and was so very helpful! So glad my husband bought me a Mercedes because the reputation of great customer service. Natalie made me feel like a number 1 priority Thanks all!

First class dealership. I?ve been purchasing vehicles here for years and have never been disappointed. The service department is second to none.

I had my mercedes serviced and from start to finish it was a great experience. Claude is an excellent service advisor, the 2 men who shuttled me that day were kind and funny, my car drives like a dream, and I felt truly cared for. Thank you for the professionalism and I also must thank the mechanics for their speed and knowledge. 5 stars ?

I’m very disappointed on the super overpriced labor quotes that your technician gave us, $8,500 to fix a bost hose (part price $121), front brakes (got them replaced for $375), engine motor mounts (parts cost $156 for the pair) and front left cv axle (part cost $800), we got everything done on a Mercedez certified shop for less than $3,400. My question to you is why is everything so overpriced with you guys, I did purchase the parts from your parts department …. All I’m saying is if your prices were a little more reasonable I would have love to give you my business, (Mr. Pablo was super kind and very helpful was a real pleasure dealing with him, Mr. Isaiah never really met this person… then josh called me on the phone and gave me a bunch of technical terms trying to convince me that your shop was the only one that knew how to reprogram the computer after changing a bost hose…. Really? You think everyone is that ignorant it is a hose and you don’t REPROGRAM anything just delete the check engine codes and that is that, this kind of things are the reason that you guys lost our business, your technician measures his time in gold coins or puts down 3-4 times the amount of time actually needed for each job, if I was a manager reading this I would look into it, just like us, how many more customers are you losing every day? I hope that you take this as constructive criticism and not a complain, times are hard and people/customers are not so ignorant. I wish everyone that works at your dealership a great Holiday season, blessings and health to all of you, and hope we can do business in the future!! Click

I was so excited to get my vehicle but other than my dream car, the experience has been terrible. Due to the way they hold their titles I was not able to finance through my own bank without waiting 14 days for them to “see” if they could. So I financed it through them. No big deal, my decision. My 60 day tags expired last week and I have called multiple times in attempts to get my title. All they can tell me is that their “title clerk” is out of the office but I should hear back. I have called once a day since then, just asking for an update and reminding them that I am technically driving with expired tags. Today with a little attitude the representative told me that other then sending the email and calling she can’t do any more for me because “She isn’t technically allowed to go upstairs right now.” I never thought we would pay top dollar for a vehicle and then made feel like an inconvenience for simply requesting what I should’ve already received. I don’t recommend this facility.

I have an electric car and all the chargers had not electric vehicles parked on them.

Jaja is very nice, helpful, knowledgeable, patient and not pushy. He understood our needs and wants, and he delivered. He made our car-buying experience fun and painless. We got the perfect SUV in a reasonable price and awesome rate! He makes the best coffees too! Lol! Thank you, Jaja and MB Houston North!

We purchased our Mercedes Benz E350 from Mercedes Benz - North some years back. A few years ago, the battery light came on. We took it back to them, and they advised me that there were two batteries, and both needed to be replaced at the cost of $500 with a lifetime warranty. I reluctantly did it. Now, two years later, the battery light is back on. We went to have the batteries addressed today, knowing that we have a lifetime warranty. The Manager is saying we only purchased the replacement of the primary battery last time. The secondary battery now needs to be replaced at the cost of $275. I am beyond upset. Who replaces one battery and not the other. The receipt even states a lifetime warranty on BATTERIES. This place has the worst service department ever. We were actually in the market to purchase a new car but not from them now. Please stay clear of this place. Drive the extra mile to get better service somewhere.

Bought a car here. It was a huge mistake. I do not recommend.

The service department at this location is the worse. They lost my car and left me standing around for 45 minutes until they located in a very unusual location. NOT ONLY WILL I NOT RETURN THERE FOR SERVICE, NEVER WILL I PURCHASE ANOTHER VEHICLE FROM THERE. THIS IS MY FORTH PURCHASE AND LAST..

Service dept is the worst. Left message after message , No response. Left message with service manager, no response. Left message with GM, NO RESPONSE. Will never purchase anything from them again.

My service today was excellent. Didn’t have to wait to long to get my tire replace.

Worst experience ever. Service department is horrible. Communication is non-existent. No one ever calls back. Should never purchased my vehicle here. Very disappointed.

I got my first Benz there tony Gonzalez was a awesome salesman

Austin was amazing. It was very easy to buy a car there. Plus, I love my car.

the customer service is not great. a repair that was supposed to take a few hours took several days. I had to keep calling them to get my vehicle back. was told at first they do not do loaner cars. the tech misplaced my keys. no not a good experience. then the manager or one of them was very nonchalant about my issues and concerns

Great service. Jason Fleeks is outstanding and very personable. I trust his advice.

The service at Mercedes-Benz provided me excellent service on my vehicle. The cost was reasonable and the service people were excellent in every way!

I have the best experience at Mercedes-Benz of Houston North. My service person Carlos was very professional, I couldn’t have asked for better service. They even hand washed and vacuumed my car for free!!! My next new car purchase will be at this dealership!!!