Recent Reviews from Mercedes-Benz of Houston North

(already posted on Google but yall keep emailing me to leave a review on Facebook 🤷🏾‍♀️) I've visited the service department twice and each time I schedule my appointment at least a week in advance and they never seem to have the part I need (I have a Audi A5 sportsback). Now I understand this is a Mercedes dealership but I was instructed to come here for my oil changes by Auto Nation. As if the Service department isn't bad enough today I decided to browse the showroom because I'm in the market for an SUV and was considering the GLE 450. I walked in and was never helped by anyone and I made eye contact with 3 people including the GM! The service here is bottom of the barrel at best and if I even consider a Mercedes at this point I'll just go to the Woodlands smh.

The worst service dept ever. My van was returned to me missing parts following service. Sadly this is the 5th time they have done this to me. I live over an hour and a half away from the dealership 3 hrs round trip. Unacceptable!

Outstanding service. I am very pleased with my service advisor, Jason Fleeks. I would not change that relationship for the world!

The service was under two hours and the employees were extraordinarily pleasant.

Bad communication when I leave it at service department.

Me atendió Xavier fue muy paciente y amable y me ayudó a encontrar el auto perfecto para mi muchas gracias

This review is 100% because of their GM, Erik. We had an issue with our vehicle purchase and a salesperson’s response to our issue and he, like a true professional, went above and beyond and handled it, making sure we were taken care of and truly felt heard, respected and valued. Thank you, Erik.

After receiving a call from an unnamed salesperson at this location and I told them I was 5 minutes away, they never tended to me. When I arrived the person alerted the receptionist that they took another customer and they were advised to find someone else to help me and that never happened. After my arrival, 30 minutes later no one came to assist me with a car purchase. Then another 30 minutes later the original salesperson call to try to reschedule, at this point they could go kick rocks! Very surprising and disappointing for a Benz dealership.

Bought my GLE 350 from them in December. Vernon made the buying process smooth and easy. Communicating with me regularly and helping answer all my questions and concerns!

Jason is always top notch!! Purchasing and service is always on target. If I have an issue it is always resolved. I would not go any where else.

Gordon made the entire process seamless and was able to deliver a custom order in record time.

Everything was setup on time for me to see the C8 Corvette I was interested in. After the adventurous test drive the paperwork was quick and I was out to enjoy my car.

Totally Amazing experience! These guys are all top notched professionals!!

Great experience! Joey my representative was exceptional.

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Excellent facility!! Jason Fleeks and his entire service team do outstanding work. We bought our first-ever Mercedes E305C in 2014 and this is the only place I'll ever take it.

Quick and professional.

I recently purchased a certified car from this dealership, but right after driving it off the lot, I noticed a low tire pressure warning on the dashboard. Unfortunately, the dealership was closed at the time, so I had to wait a couple of days to bring it back and report the issue. When I returned, they inflated the tire to normal pressure but couldn't find any problems. However, the next day, the low tire pressure warning appeared again. Since the dealership was far from my house, I had to wait until I was there to bring the car in. During a visit to pick up my license plates, the service team inspected the tire and found a nail in it. They recommended that I set up a new appointment to have it replaced, but at my own expense. I am disappointed that the car had a tire issue so soon after purchase, and I am not happy with the dealership's response. I would appreciate if they could address this issue and provide a more satisfactory resolution. I have tried to contact the dealership's management regarding the tire issue with my certified car, but I have not been able to reach anyone.

My time at the dealer was a pleasant experience, I was greeted when I walked in the door. The receptionist was kind and the person I was meeting with came to the waiting area to assist me within a few minutes of arrival and my needs were taken care of in a timely manner. When I'm ready for my next Mercedes, my first stop will be Mercedes-Benz of Houston North.

Service was complete in a timely manner.

Mr Nestor was most courteous, professional and friendly. He scheduled my appointment on a timely manner , offered a loaner car if I needed it even though the wait wait was not too long . Serviced my car, washed it ( Which I shamelessly admit was really dirty) and returned my car clean and span . Truly appreciate the highest level of customer service received from Mr Nestor . He is a great asset to your dealership.

went in because I had an issue with my tire. My car was purchased in December I was missing a tool to remove the tire on my own. called and let my sales guy know told me to come the next morning without appointment. they didn't have the tire to get it replaced so I had to leave my car. They took care of the issue; staff is friendly and very caring.

Had to take my car in for service, new tires, and inspection and the process was very quick and easy. They had a loaner ready for me and I was in and out in no time... same when I picked up my car!

Excellent customer service very friendly efficient and always on time

Ahmed - Asst Manager Services is an amazing young man with greater understanding on engine and its functionality. By just a quick drive he gave some inputs and took care of the visit issue of that day. I Appreciate Mercedes Benz and the great team they have . Thnx

Ana is the best liason I have had in a long time . Respectful efficient and very thoughtful she kept me up to date on costs and timing of all car repairs as she knew I'm a busy working mom. I LOVE MERCEDES HOUSTON NORTH

Every single time I call they tell me my service manager is with another customer and he will call me back. He will not call back to save his life. I have called atleast 5 times over the past month to get my warranty extended and no return call. Today after asking to speak to a manager I was told another advisor could help me but their system Was down and they would have to call me back. Buyer be beware.

This is my first time here, i'm very impress with the courtesy they all very nice, i definitely come back for my next service and tell all my friend.

Very pleasant . Purchased a used vehicle first, to use while I was waiting for the new vehicle to come in. My salesperson was very responsive to my text messages and emails. The new car came in on time as promised.

From start to finish, they say what they'll do and they make sure they do it well.... Professional, courteous, and reliable, making my visit pleasant and satisfying

I can buy a Mercedes at many dealerships in Houston, but always go to Houston North because of my Service Advisor Mr. Jason Fleeks. He is superior in all facets and has taken care of my cars for the past 16 years.

Quick, reliable service without an appointment. Very pleased.

I've visited the service department twice and each time I schedule my appointment at least a week in advance and they never seem to have the part I need (I have a Audi A5 sportsback). Now I understand this is a Mercedes dealership but I was instructed to come here for my oil changes by Auto Nation. As if the Service department isn't bad enough today I decided to browse the showroom because I'm in the market for an SUV and was considering the GLE 450. I walked in and was never helped by anyone and I made eye contact with 3 people including the GM! The service here is bottom of the barrel at best and if I even consider a Mercedes at this point I'll just go to the Woodlands smh.

Really was taken care of with maximum effort on the part of the service advisor! I recently bought a certified pre owned car that needed a replacement key fob. The key needed to be ordered in and prior to it’s arrival, a few minor annoyances showed up that needed fixing. It would have been so easy to give me the “nothing we can do, not our problem”run around etc. However, Nicole from sales and the service advisor (killing me I can’t remember his name😟) were amazing and fixed everything without a murmur! They finished everything off by giving the car a full clean and detail! Very impressed and grateful for the attention to detail and customer care!

The staff was on point. Courtesy was the key with my experience. Thanks

Sales and Financing Department We're very professional , organized, and attentive to what I wanted in a Luxury New Car Buying Experience.

GOOD SERVICE

10 out of 10 every time! Always great service! From drive in to drive out.

Had replacement. No warning lights before. Returned with warning on the dashboard. The service advisor manually pulled and pushed on the parking brake and the warning light went out. As I pulled onto the freeway ESP warning came on so I called the service advisor and he said it?s ok to bring it back the next day. I took it back -diagnosis:CODE BR83 - ESP Vehicle Speed Sensor, Rear- Replace. Estimate 1.40 hours $633.48. I can?t prove it but I?m convinced that it happened when the tech was replacing the battery. I politely stated my concerns and got a sympathetic ear from the advisor but he said his manager said he is sure that wasn?t the case. Just saying y?all can draw your own conclusion.

No One really cares really for your car it's all money. I have learned now when my has a problem to just find an outside mechanic to take my car. Not only this location instead it's all locations

Everything was wonderful service was timely but they had to keep our vehicle overnight without given us a loaner car

I purchased a 2021 Sprinter with 12.700 miles. They brought this van from Tennessee and had to wait few days for delivery. The van came and was surprised to find out that my van has damages left and right on the back and also on the slide door. In the description it says no damage or accidents and new tires. It has new tires on the back and the front tires ware very, very used! I asked to speak with the manager and came a gentleman named Ace who tried to make me fill ridiculous asking to have a van in good condition. He was like “this is a working van, it is absolutely normal to have damage’s “. I told him I didn’t pays $50.000 for this and he answered “ if you don’t want it, you loose your deposit!” Thanks mr. Ace! Buying a Mercedes supposed to be an event, a great experience! I’m a long term Mercedes client in Europe, had all types of S-series from ‘89 to 2014, W126, W140, W220, W221 and W222, most of them I bought brand new! I also had a brand new ML 163 and a brand new Sprinter in 2005 for my company’s in Europe. I bet mr Ace, I know wait much more about Mercedes than you, 15 years I had a junk yard where I was specialized on Mercedes parts. You made me feel like I purchased my car from Sheperd Rd but not by Mercedes! Thanks me. Ace! I just want to mention mr. Hose Castro, the salesman and mr. Zack, the financier, they ware really great and really tried to help me to get me my van repaired! Never again there!

Overall good service. It’s always too expensive my service rep-michael was polite and provided good service

Positive but a little slow in getting the needed parts.

Another great experience Jesenia U. , took care of me as always. Excellent client experience.

Horrible experience. I went to the dealership simply for an oil change, which was covered in my warranty, but was pushed by a very rude staff member, Michael Huerta, to pay for services I did not need. I stated multiple times that it was not necessary over the duration of an 18 minute phone call. That was after being pushed in the dealership as well. I was told to pay $600+ to cover services that should have been covered in my warranty. This dealership causes many problems every time I go so I would recommend looking elsewhere if deciding to purchase a vehicle.

Ana was outstanding. She kept me updated on the status of my service. I appreciate her extra efforts.

Buying a car was a pleasure at this location. Dali was a great salesman. Would recommend buying from this dealership.

A smooth buying experience. Dali was great and would recommend anyone buying to use this location.

40 minutes to an hour I contacted Mercedes North prior to closing. I spoke with Parts and Jason Fleeks and informed them I had a plugged tire that was continuously leaking; they encouraged me to come in quickly if possible? Once I arrived they took the vehicle immediately, and changed the leaky one for a new within a few short minutes!!! Mercedes Benz North Rock!!! Thank You Guys helping a lady in need?.

My experience was excellent. I appreciate all the help from my salesman Jaja during and after my purchase! He was very informative and kind.

I have always been happy with the service at mercedes benz north side… the crew there is top notch! customer oriented and professional....I met my customer service rep by the name of Ana...We met at the scheduled time and right away i noticed that she is professional and detailed in gathering the information from her inspection of the vehicle and our conversation..Ana went through the options of this particular A service and some of the price specs... I appreciated this since I like to keep my vehicle serviced but don't always have lots of money to spend. We decided on a good set of repair items for this service and Ana made sure to make contact with the service technicians to get my SUV back in in short order.... I appreciated this since we would need the car back on the same day.... she also was excellent about keeping contact with me if there was any additional repairs or tasks that might be needed for my SUV..... She even worked with the service team to get me a bit of a break on cost of one additional recommended service! THANKS Ana! in summary, the process of calling and scheduling service as well as the actual services coordinating with Ana was simple and seamless.... with my agreement they completed repairs quickly and my wife is happy to have her SUV back! It was a very pleasant experience working with Ana! i look forward to working with her again! everyone at the Mercedes North Houston dealership is top notch!

I had a great experience at this dealership. I worked with Forrest and Ace for my deal, and I felt both went above and beyond to make me happy.

Service person which I believe was Ana did an amazing job of working me in to the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset.

Vernon G. and Pleasant A. made my experience stress free and quick!! And I loooove my new car!!

Very Helpful & great customer services

My experience with Mercedes was nothing less than wonderful. Jason was very communicative and helpful.

Great service?.except for prices pretty high. Nice Lyft ride back and forth was awesome and much appreciated. It made my decision to have work done a little easier

First rate place and staff. Jason Fleeks is the best!

The oil change service was on time and the waiting area was excellent

Service was excellent and so was the atmosphere. I felt no pressure from the team to buy.

Very honest Mercedes Service department. Our service advisor, Christina Ferri, is very thorough and extremely professional. We wouldn't go to any other Mercedes Dealership.

So apparently my review was deleted from here after I was harassed by agent asking me to take it down. If you don't want bad reviews then you should give good service and give the customer the service they paid for and stop trying to get over

Super happy ! Thank you so much to EMMANUEL for making this purchase possible he was so patient, and informative. His customer service is extremely professional ! he was so helpful since the beginning . Thank you thank you!!

We have been going to this dealership since we bought our 2016 Mercedes GLE350 d. Their service department is second to none. Our service advisor, Christina Ferri, is extremely knowledgeable and a total professional. An honest service department that will service your Mercedes with the utmost professionalism.

The Mercedes location in Houston Northwest Freeway is the best location ever. I never have any issues with any of the services I get done at this location. They also make sure the car is clean after the service and they handle your car with care. If you need a loaner vehicle they will provide it for you. This location is very clean and the staff are awesome. The prices can very I just hate how the prices have gone up but it?s still worth it rather than taking it to a regular local shop that won?t fix it correctly and charge every hour for service.

I have took my car took the northwest Mercedes location and everytime my car is done correctly. I have never had a bad experience everyone is nice and friendly and also if a need a loaner vehicle while my car is getting serviced they provide it. Everything is so nice and clean and they even clean my car after every service. The prices are very affordable I would take my car here than to any other shop because they are not trust worthy but at this location they get the problem and fix it correctly while handing your car with care.

Recently purchased an SUV here and we love the car. Our salesman, Dali Vojvodic, was very helpful and easy to work with. He was the 'good' kind of persistent - not obtrusive, but still stayed in touch to keep things moving. And though we purchased over 3 months ago, he's still reached out proactively several times to make sure we're happy. Thanks, Dali!

I genuinely felt comfortable and trusted the process. The team I worked with was quick, direct and very focused on being clear in their commitment. Much appreciated!!

Christina was a great service advisor. She is awesome and A+. Will look for her again in the future ! From Chun Lim

Thanks to Anna and Mike, who has helped us getting our new vehicle, great personal customer service, thank you once again for getting the car of our dreams :)

Recently purchased CPO vehicle with trade-in. NEGATIVES: Overall process took >4.5 hours; purchased vehicle was recently acquired by MBoH North from another dealership that did not disclose cosmetic damage (even though they had records of issue) that was discovered after arriving at home; Finance Department attempted to lock me into higher interest note even though I had specifically requested an alternate lender with a more favorable rate. POSITIVES: Demeanor of salesperson and sales manager at MB of Houston North; willingness and follow-through to "make things right" with the purchased vehicle.

Excellent service! My service technician, Michael Huerta, went over what was being done and what was recommended. He was very thorough and explained everything. Even though I didn?t get what was recommended, at this time, Michael wasn?t pushy about it which I really appreciate. I will be back next month to get the other recommended services. Thank you Michael!

My dad has purchased vehicles from Gordon for years. He helped me order the exact vehicle I wanted. Buying process was super easy. Love the experience and my brand new C-Class.

We had a really good time buying GLC300 at Mercedes-Benz of Houston North. Excellent communication and Great service. Thank you very much for making the purchase very pleasant and easy.

I would like to say thanks to Anna, Ace, and Qamar for their excellent job and our beautiful car. Now we will be with them the all time. We will definitely return to them for a second Mercedes.

Had an excellent service group. Appreciate the hard work from my sales consultant Mr. Jaja. The whole experience was easy and fast.

Service dept. set timeline and expectations and exceeded both

Very friendly and knowledgeable. Just easy to do business with.

It was ease to schedule, good customer service with Ana she advised and recommend me the service the vehicle needed.

The customer service was outstanding. Thank you!

Totally stress free. Courteous, friendly, and accommodating service member.

Don’t waste your time. If you ever need to reach them, they will never answer the phone and if they do, they’ll tell you send in document. Once you do that, they’ll never return a call or email. Beyond frustrated with this place. Beeen trying to contact someone for a YEAR.

Excellent service! Never disappointed..

Gordon has sold me cars for years and has always treated me and my family well. I would definitely recommend him to anybody purchasing a car. He recently assisted my family member in the purchase of a new vehicle. Everything went great!!! Thanks Gordon!!

11/2020-I had an excellent experience purchasing my new Mercedes! Godfrey was the most professional & knowledgeable salesman I have ever had. Not only did I leave the dealership with a new car, but also tons of knowledge on the brand. Everyone was great; from being greeted at the door to receiving my keys to my new car! 7/2022- I brought my car in recently for a recall on the backup camera & battery replacement. My service advisor, Yamileth, was very helpful & responsive. The technician placed the backup camera incorrectly, but Yamileth made arrangements with her manager to provide a loaner & pickup/drop off so I wouldn’t have to miss work or go out of my way to go back. I appreciate the lengths Yamileth, management, & the staff at the MB North location take to make things right and accommodate their customers! 2/2023- I love how easy it is to get in & out for service appointments! The team is ready to greet you & get you out when you arrive. I also appreciate the video updates the service technician sends.

The final sale guy wanted me to buy other coverages despite me say I do not want any thing else.

Purchased a Mercedes at North Houston location and they went above and beyond and kept in constant communication the entire time I took a couple days due to work schedule I would definitely purchase again

I want to take the moment to thank Kelvin for going above and beyond to bring me the best car shopping experience. I was unsure about purchasing a new vehicle because I am a very indecisive person and had a bad experience at the Audi dealership. However, Kelvin was very patient with me with all the questions I had to find (build) the perfect vehicle for my liking. The constant staying in communication was superb and gave me peace knowing my vehicle was in transit with the expected delivery date. I have never experienced a more easy/smooth car-buying process and I want to thank Kelvin, again for taking the time to provide me with excellent service.

The day of my purchase everyone was so jolly & excited to make a sale but afterwards no one was ever able to be reached.....no call backs, no email responses nothing. Once I did reach someone they were so rude, unprofessional & treated me like I was bothering them. I truly hate I chose this dealership to buy my car from. I'm scheduled for maintenance and I chose another dealership to deal with bc these people at North Houston are terrible!!

Nicole is an amazing sales person. This was my third purchase at this dealership. Everyone nice and knowledgeable.

The A and B service is very expensive and is required every 10,000 miles or one year. The team is able to complete the service within one day along with a complimentary car cleaning. If there is anything above what your car is sent there for, they send you videos of the issue and call/text with their recommendations and pricing before proceeding.

had to call service adviser (Nestor cardo) 2 - 4 times daily for 7 days to get updates on the repairs on my vechicle, he hardly ever called me back when he said he would.

One of the best people in dealing with visitors. A person who is good at behaving very well in his work and in speaking to customers. A decent person who cares about the smallest details. I thank Mr. Ahmed from the maintenance department for his interest in my car and for his wonderful way of managing his work.

I am a repeat customer at Mercedes Benz North Houston. I have bought several Vehicles but after today I would never buy a car from them because the way I was treated by their sales person Dali.

Was in a bind for service. Carlos Trevino took my car and made it happen. Very professional and kept me aware of everything being done. He was very honest and helpful. All staff was friendly and accommodating. Houston North has been my choice since I bought my Mercedes. Service is the reason.

Love how personal the staff is and especially Jason was fabulous!

Mr. Nester was very polite and professional. Excellent services at the M-Benz 45 North location in Houston, Texas. Great experience all the way!!!

Great support provided during the purchase

I purchased my new vehicle here a few days ago, friendly welcoming staff. Mike Lopez was extremely helpful and knowledgeable and made the experience a great one!!

Advisor (Nestor) smoothly handled everything. I brought the vehicle in due to a Brake warning light, literally occuring while driving near the dealership, so no appointment and a significant line of vehicles at the service center. In less than 20 min. I was given a courtesy Lyft home. Later informed of the problem and a time estimate for repair. Vehicle was ready the following morning, as estimated, a courtesy Lyft took me to get my vehicle, and I electronically paid the invoice while in transit. Arrived at the dealer and was back on the road in 5 mins. Outstanding process and execution!

So much to talk about here. First off, my service manager Jason is awesome, patient and understanding. There was a big snafu when I first had service here, and I was very frustrated with the process and the perceived level of service. I’ve had bad dealer experiences, and I was thinking “here we go again with the bs and runaround.” Turns out, there was a system limitation that prevented our communication, and that is what led to my being unhappy- as I thought I was being ignored. Turns out, he couldn’t see my messages. They were very accommodating, picked up my car, dropped a loaner, reassessed the issue and explained how everything should work going forward. I’ll admit, I jumped the gun, and this was a lesson to get more understanding of how things work before I voice my displeasure over a perceived slight. I’d recommend MB service without hesitation, especially Jason. They have my business and trust when it comes to service and reliability for my Mercedes vehicles. Even though it’s miles out of the way, I’d still choose them over the other locations hands down. 5/5, but please fix or update the communication system. I think it’s unfair to the service professionals, to be perceived as unresponsive when they are truly delivering top notch service.

Christina Ferri was very kind, helpful and informative. She is by far the best service advisor I have had.

I love the exceptional care took and the people are very knowledgeable

Carlos always takes such great care of us. Car was done on time as promised.

My experience with Ms. Tracey was wonderful. She was very patient, professional and all about what I was comfortable with purchasing. I'd tell anyone to go see her!!

The sales man did all what he could to extract money from me, then the financial officer or deal closer, tried to up sell me again. A week after the purchase I stopped at my mechanic's garage to show him the SUV. We discovered that the engine compartment had been cleaned, it looked nice, but the air filter was full of dirt, oil was black and we had to change in immediately. Only four quarters came out, this is a six oil quarters engine. However the oil change indicator on the dashboard showed 98%, like it the engine's oil was recently changed. Do not want to say more.

Es un excelente servicio y trato

Awesome team. Needed my oil changed and they got me in and out.

This is my 4th new Mercedes in a row from Mercedes-Benz of Houston North. They have always come through for me, and last week was no exception. Shayan Nasirzadeh was my sales professional, and he exceeded my expectations. He gained my trust, making me feel like he was truly on my side the entire time. He listened to what was important to me and held on to it, through to getting me into my new vehicle, helping me transfer my stuff from my old car into my new one, and checking up on me a few times after. I hope he's still there in a few years to help me with my next new car!

Found some minor problems and having issues with the brakes

I had a good experience with the salesman John Gerges

Everyone was very friendly & service was faster than I expected it to be!

We had a great experience with Mercedes-Benz of Houston North. Got the car if my dream with the assistance of the best consultant Anna Starkova. Thank you very much for making dreams true. High professionals, great service, attitude and friendly atmosphere. Love my car!

Excellent service from all the staff, especially from the salesmen, Mike and Daly Superb customer service this two guys !!! Super attentive and friendly also the management of the place. From the moment you enter you feel a service knowledge . Thank you

Great customer service very polite and friendly they also worked quickly

The service department personnel at Mercedes-Benz of North Houston led by the service advisor. are exceptionally professional, courteous, helpful, and customer satisfaction oriented.

Service is always top notch at MB Houston North, thanks Ana!

Just purchased a vehicle from MB of Houston North. Anna was extremely helpful and accommodating with our selections and purchase. Frank was very thorough with the Finance and options available. The vehicle was extremely clean and totally prepared as promised when we picked it up. Very happy with the whole experience and the car!!

Always a pleasant and very professional experience!!!

Excellent service, car had significant improvements and service management is top shelf

Customer service is zero after your purchase. Finance department counts you for nothing after the sale. Spent $285K for a car and got it total loss and can not get refunds on additional services and plans I bought.

Although I was told alignment and tires were included in my maintenance and extended warranty but wasn't, I was overall pleased with the timely manner of the service. I was a bit annoyed that I was approached a couple times by the sales person that I needed things replaced because I bought the vehicle in July and is wassupposed to be certified used so I shouldn't hace had all these problems.

People are very respectful and helpful, however a 10am appointment for an oil change took 2.5 hours.

Great service, quick,fast & easy

Christina in service was knowledgable, informative and efficient! The service department at Mercedes Benz North Houston is a well oiled machine! Thank you!!

Over the holidays my wife and I visited Mercedes-Benz of Houston North. We purchased a used Infiniti QX80 and it had some parts missing. Overall the vehicle is in great shape. They didn't negotiate the price on the vehicle, but they did give me more for my trade in. Sales man Mike Lopez was very helpful and understanding of our needs and overall so was management. The reason I'm giving them 3 stars and not 5, is because I've been making several 60 mile round trips just to get the parts that have been promised. The the QX80 is missing wheel locks/lug nuts from 3 different tires and on top of that the dealership threw away some fog light trim that go on the front bumper during the detail. How do I know this vehicle had all these parts when it was traded in from the previous owner??? Well in the glove box I found information from the previous owner (it was a 1 owner QX80) and I contacted the gentleman. He answered my questions and concerns. So we're going on 2 weeks with an SUV that is missing lug nuts/wheel locks and no one seems to know who's going to pay for them as I've been given the runarounds. If you do visit this dealership, see Mike Lopez, he'll take care of you and treat you right, but make sure the vehicle has everything it's supposed to have before you sign paperwork and take it home, don't make my mistake.

Needs improvement but they work with you.

Stacy was amazing and the total experience was awesome!!! I will definitely be purchasing here again!

Anna Starkova was awesome due to communication. That's the only good thing about this business, if you are considering buying online. Do not even consider buying except you do a proper inspection. I was deceived that this is Mercedes and that they would sell me an excellent car online. This was Premium extremely rare Lexus LS 600H which I bought online and was shipped to me in Las Vegas. Vehicle was in poor condition. Bad struts. Bounces on uneven road. Poor scratched paints, zero % left on tires. I immediately promised to return and got Aces attention who said he was their manager. Nothing eventually came out of it. Cost of return was burdensome. I would never deal remotely with these folks. They are a bunch of dishonest folks, at least from my online deal. PLS BEWARE!

Ahmed always gets me taken care. I get in and out of the service department, and this time even without an appointment.

The customer service was superior. I want to thank Ms. Nicole for taking the time out to help and assist with my needs. The entire staff was nice. Again , I want to thank the staff at Mercedes-Benz of Houston North

They have taken very good care of my mercedes since the first time I drove it there.Very nice and helpful people.

This is a s first time to use this dealership. Best experience ever with Mercedes Benz dealership. The manager and staff took care of me. Loaner car was quick and easy and showed professional attitude!

The indistinct voices surrounding my seat indicated there was a great deal of business happening on New Year's Eve. The facility was spotless and high-end, yet welcoming. I had been looking for previously owned 2021 GMC Denali for months. Despite all the information I had been reading about car prices, inventory and the economy, I knew it was time for me to make a purchase. My vehicle had served me well, but it was time to go. I finally found a vehicle online that met my needs. I started a chat with the Mercedes Benz of Houston North. After requesting some basic information, I virtually was introduced to Travis Lewis, an experienced sales professional who has an 18-year history in the auto sales industry. I found him to be informative, engaging, and most of all NOT PUSHY. The dealership staff, from the chat bot to Tariq, the finance manager were professional and efficient. Another Sales Professional, John also provided expert, first-hand information. NEXT TIME? I'll come back to the dealership for a Mercedes.

Cristina is the Best

Always professional and does great work. I never had a problem with them working on my vehicle.

I would like to thank Yamileth Hernandez for taking very good care of me, She keep me informed at step of the process.

Good professional team . Nice people.

Nicole and team are great. We love our new GLS-450.

Great customer service!

Everyone at the dealership was very nice and helpful

Took my car in to Mercedes Benz customer service it was outstanding I give them a 5 star.

The customer service is superb, from the first person who greets you to the person doing your check out!. They also keep you inform throughout the process, either by sending you a short video of the assessment of your vehicle, by email, or by phone call! I highly recommend Mercedez-Benz of Houston North for your vehicle's service needs!

Dear Upper Management Houston we have a problem I am very disappointed with my experience here. On December 29th I spoke with Travis their sales representative with 15 years experience but upon my to test drive the vehicle, I was told nothing after sitting there an hour I decided to leave. My representative called me after I left apologizing for the issue. I returned on January 3rd and my experience was even worse. The test drive was terrible my representative Travis was literally telling me how to drive a car! After completing the completing my application, I had to Leave for an emergency My representative never called me back to tell me what was going on, nothing!! When I called January 5th to ask what’s going on. He sent me a auto reply saying “I’ll call you back “!!!! This is not how I expected to be treated by Mercedes Benz!!!!!!! I still don’t know what happened to my application or the car I applied for.

Customer service is really good I enjoyed being here at Mercedes Benz North. Have a wonderful time working with Carlos. If you need to take your car in ask to speak with Carlos.

Carlos my service advisor was very helpful and provided me the best customer service a professional could provide.

I enjoyed working with the sales rep, Dale. He was very thorough and genuine with his approach. We made a deal work even though my schedule called for a lot of back and fourth.

Very helpful and informative about everything

Professional yet personable

Bought my wife’s GLC 300 here and can say that it was easily the best car buying experience that we’ve had thanks to Alec. That guy is awesome!

My wife and I just finished a purchase from Mercedes Houston North and we are extremely pleased with both the car and the process. They gave us a very fair price on our trade, and a good price on the new vehicle. The whole transaction came off without a hitch. Highly recommend Gordon Barnes and the whole team at the dealer. Very professional!

They were very professional friendly very positive and I'm very blessed.A great experience.

Nestor replied to my slight emergency situation. Never saw dashboard telling me to ?Stop driving? before so I contacted Nestor. He kept me calm and said I was safe to drive the car so they could have a look. I waited at the dealership and he kept me updated. Asked if I wanted something to drink .. just the little things that add up to big customer service impressions. Nestor is awesome and always eager to help. I am so thankful !

Gabriel was very helpful and knowledgeable about all the vehicles! He made the process so nice and I didn’t feel pressured or rushed by him! Extremely quick to reply to messages and help close the deal of my dreams…. I LOVE my G-Wagon! Would recommend Gabriel to anyone!

I bought 2 cars from this dealership! They stand behind their work! I also had a brake issue . The brake’s needed replacing and I had them replaced recently and needed again. The same set, the front brakes. They replaced them at no charge. They resolved my issue.

Sales Representative was excellent. Resolved all of my issues. I’m sure her career is on the Northbound Train

Yesena is always so certius and very Professional.

Overall a great experience. Austin was very knowledgeable and helped with the process.

Anna and the dealership provide us the tremendous service for buying our Mercedes AMG GT and great experience in services.

It is a very pleasant experience, the facilities are very clean, the staff is very friendly, excellent service, 👍

Service advisor tried to persuade me to do additional repair (wheel alignment) that I felt not needed. I had taken my car to the same place two weeks ago for a major B service. At that time the service advisor suggested I should do a tire rotation, which was listed at $120. I truly felt that this charge was outrageous, and declined. After I got home, I saw that the dealer was running a special for tire rotation for $50. I decided to take my car back for the special. It would have been nice if the advisor had told me about this special to save me another trip.

This. Was the worst experience I have had with this dealership they kept the car for two days for an oil and filter change and drive belly replacement They misstated what work had previously been done (alignment battery ) I was not kept informed as to the work status

The Guys at Mercedes Houston North were terrific. We went, we found the one & drove home that night

Austin was excellent in his presentation & the whole process. From the 1st phone call to his closing of the sale & information about the vehicle

Top notch attention to detail and service from beginning to end. My son has dealt with Gordon in the past and Gordon couldn’t have been more professional. I can’t say enough!!!! Five star rating and would give a 10 if possible.

Salesman was very helpful, kept us informed of each stage of our purchase, has followed up multiple times to see if there are any questions he can answer. I would give him an A+ Sales Manager was most helpful in an unusual request that we had and accommodated us very well.

This was my first service appointment and I found it to be a very nice experience! ANA ALVAREZ, was very professional and helpful throughout the entire process! If I had any questions I could call her and she would answer them! Thank you Ana!

I hate car dealerships; there, I said it. However, this was a good as it gets and I have no regrets. It was easy and we did most of the deal remotely. The team followed my lead and it was a no pressure situation. I'd purchase here again anytime.

Excellent shopping experience!! My salesman Travis Lewis was very professional and courteous! I came in looking for possibly a certified pre owned Mercedes Benz and left the dealership with a 2022 C-Class 300, color Lunar Blue Metallic fresh off the truck..Look at God! Mr. Lewis kept me updated throughout the entire financial process and I was offered water or sodas to drink! I felt comfortable throughout the entire buying process! I will give Mercedes-Benz of Houston North Two Thumbs Up!! I’ve already referred a relative within 5 days of having my vehicle and now she’s driving a 22 Mercedes-Benz SUV and loves it as well! I was a Ram 1500 Truck Woman but now I’m a Mercedes-Benz kind of Woman! Compliments..You Look Good Driving Your Mercedes-Benz..It’s You! Thanks again to my salesman Travis Lewis for all that you did to make this happen! (It Was A God Thing..🙌🏽🤗) PS 2020 wasn’t too kind to me both of my parents went to heaven within 10 days of each other but God has blessed me to be here and to be driving now a 2022 Mercedes Benz sedan and for that I’m Thankful! Thanks..Mercedes-Benz of Houston North..for playing a part in me getting my smile back!!🤗

I hate car dealerships; there, I said it. However, this was a good as it gets and I have no regrets. It was easy and we did most of the deal remotely. The team followed my lead and it was a no pressure situation. I'd purchase here again anytime.

Anna was an amazing sales person to work with! She was very attentive and answered all of my questions! I definitely recommend getting in touch with her for your next Mercedes inquiry!

Great team starting with Mr. Mike Holmes. Mr. Holmes is very knowledgeable and patient salesman who helped my family and I pick the right vehicle for us! Highly recommended.

Overall excellent experience. They held my car for me I live 6 hours away. They stated it would take 1.5 hours for the paperwork and test driving it. This was in fact on point. Other than a minor discrepancy on the glove compartment I had a fantastic experience. Great customer service for a 20 year military veteran. I would make the drive again to buy another car in the future.

Great team starting with Mr. Mike Holmes. Mr. Holmes is very knowledgeable and patient salesman who helped my family and I pick the right vehicle for us! Highly recommended.

Purchased a 2009 Lexus GX 470 from Ben. Vehicle was in far better condition (mechanical and aesthetic) than I had hoped. Make-ready detailing was excellent. Both Ben and the Finance Manager were professional and respected my time with a (cut-to-the-chase) approach in doing business. Definitely will recommend to friends.

jesenia was great, very patient and professional will recommend her any time

Amazing dealership. Everyone was knowledgeable and prompt to assist. Faves were kind and friendly.

I have no complaints about my car or the service we've received. However, unless you want to spend an enormous amount of money on scheduled maintenance for Mercedes, don't buy. I do love my car, but after 4 years of ownership and paying a lot at purchase for a maintenance plan, our B2 checkup was still over $900. I only have 13,000 miles on it.

Google needs to implement zero stars. Terrible miscommunication and handling of a sale. After many complications caused by miscommunication within the dealership itself, we made a four hour drive to pick up a vehicle just to learn the last half hour away from the location that the vehicle would not start because of a problem that could have been avoided earlier on by doing their job. A waste of time, gas, and what should have been a peaceful Christmas Eve.

I was trying to purchase a car through online apps when i started to have some trouble. MIchael Holmes in sales reached out personally and guided me through the process in buying a car through their dealership. The overall experience was easy and painless. Zach in the finance department also made paperwork clear, a smooth transition, and had everything ready to go!

I cannot recommend working with Kelvin enough! He is extremely professional and knowledgeable about their vehicles. There was nothing pushy or tedious about my experience as I had expected. I contacted him about what I was looking for and he had me in the next day & I was able to leave with something that fit the bill exactly for what I wanted. Everyone there was friendly and easy to work with, and made this a painless process. There has been ample follow-up since my purchase to make sure all of my questions have been answered and I have everything I need. Overall this has been a wonderful experience and I would recommend anyone visit here (and especially Kelvin!)

Carlos and Jason were very respectful and helpful through my entire process

Fantastic customer service, excellent experience. I drove six hours to pick up my BMW i8 and they held it for me. I'll definitely buy from them again in the future.

Very courteous and professional sales associates. From entrance to dealership to final purchase my experience at Mercedes Benz North was worthwhile. I test drove the vehicle, Stacy answered all of my questions and assured my that the dealership inspects the vehicles thoroughly and offers a 5day or 250 mile return if something is wrong with the vehicle. Everyone of the employees I encountered there were professional and courteous. I will refer Mercedes Benz North. Thanks a bunch Stacy.

My service was good and my Service Technician, Nestor, was courteous, knowledgeable and great! I had no major delay in getting a Saturday appointment at this location but I was a little disappointment that I was not able to get a loaner vehicle to run errands on a Saturday. I was offered a shuttle home without a wait.

Purchased a 2009 Lexus and was pleasantly surprised at the level of detailing they performed for delivery. Greeted with enthusiasm by Sales Representative, GM, Finance Officer and Front Desk personnel. They build value in deeds, not lip service. On my Top Referral list.

I bought a Lexus RX350 more than one year ago, I have been waiting for the 2nd key as listed in the writing paper. I contacted the salesman for many times but got no progress (only promises). I emailed, called the manager but got no responses. Very disappointed!

Great service, Christina was attentive and professional

I have always been treated good and with care! They explained and help me understand the services I needed done every time. Love the work!

If you get a good service advisor like Ana Alvarez the experience here is quite nice. Otherwise, it is only slightly above average.

Impeccable service, everything due to a very clear and fast process, the attention of our agent Dali was impressive. Thanks a lot.

I bought my GLK350 here almost 14 years ago. This last visit was my 13th service appointment. Over the 13 years a few things have changed, a small re-model of the waiting area, a new coffee machine, a different service advisor, but what hasn't changed is the level of service and commitment to the drivers that bring their cars here, which is excellent. Kudos to Ahmed who took over when my original service advisor left for other opportunities. He provides the same excellent support that my previous advisor did. Do you pay more than the shop on the street? Sure. The extra cost is far outweighed by the benefits. Loaner cars, a waiting area that rivals some airline lounges and the knowledge that your car is in good hands. Aside from a couple of flat tires my car has never broken down and left me stranded which I believe is due to regular, quality maintenance which is what MBHN provides.

Ana is a great service advisor, my experience servicing my vehicle with Mercedes benz of Houston north was amazing!

They make us feel like family been dealing with them since 1999

The service I received was elite! Staff was extremely helpful by providing me statuses periodically throughout my service.

Very helpful and professional mechanics and advisors at the North Houston location. Their sales staff is superb.

Outstanding🦾😇🙌🏾

I replaced my front brakes in Aug2022 and now in Dec 2022 they need replacing again. I called them and told them my brake light was on. I was told them my back brakes needed replacing. I also had a bad tire. I thought my coverage was for tire replacement but it only replaces them if there is a puncture, so I was told. So I bought a tire somewhere else which is not covered. The brakes replacement was quoted high so I went to another place which told me the front brakes had never been replaced. I had the back replaced and he told me to show them to tech. I went back and was told they’re bad now because I had too many miles on them. I asked to see video of changes and was told tech no longer work there so no video. I trusted them. This was my 2nd Benz with them . They broke my trust. I love my car but I don’t want to go over there anymore.

Great service advisor and great customer service.

I had a WONDERFUL experience in purchasing my vehicle.

Professional personnel who put the customer first. Five stars for the best vehicle on the road with a deserved star in its grill. Drive on Mercedes Benz.

Amazing service! Jeniffer Arias was my salesperson and she’s absolutely done an amazing job! I placed an order 3 months ahead, she informed me every step, took care of all the details I wanted and finally when I went to pickup my car, the process was very smooth. I definitely recommend Mercedes-Benz of Houston North.

I'll save you some time - ask for Kelvin Mitchell. I've dealt with several car dealers and salespeople in Houston, and working with Kelvin has been the most pleasant experience I've had thus far. Courtesy, professionalism, strong listening skills, patience, and a deep understanding of his product. Easy to get a hold of by text message and highly responsive - even after the sale. He's the only reason why I'm giving a 5-star review and I'm sending my referrals his way moving forward. However, I would give the finance team at this dealership zero stars. I don't remember the guy's name (I think it started with a P), but he asked the same questions about 5 times, wasted a lot of my time, came across as arrogant, and even got combative. I set clear expectations upfront and he completely ignored them. Came across like he had no clue about what was going on. Also, if someone says they want to think about your warranty, don't ask them if they want option A or option B and try to fight within or insult them when they call you out on not listening.

Nicole sold me my dream car!!! She was patient, professional, and informative. It was a long process, but worth the wait. Patience worked hard at making sure I had everything I needed to enjoy my new Benz without worrying about unexpected expenses. The finance MGR. sealed the deal and made sure I was happy with my purchase by adding additional peace of mind without adding it to the bottom line. WOW, what an experience at Mercedes Benz North. I love my new Benz! Thanks team for EVERYTHING!!!

Folks at Houston North were efficient respectful and kind. The car was so dirty but these guys were respectful of the owner and got everything taken care of FAST. Superb and professional team and I wish all dealerships were like Houston North Mercedes!

Every time I need to drop my car in they always put me in a loaner and keep me up-to-date on what?s going on which is always great, and I love my service agent , that?s my girl ,lol

Service was wonderful. Loaner ready upon arrival. Service completed in a timely manner.

Very professional. Service is top notch 👌

Gordon Barnes did an excellent job with my recent purchase C-Class 300. He was very helpful and great with communication. I am enjoying my car! & will be back. When you go ask for Gordon Barnes!

Service is horrible! Please don't purchase a car from here. No one returns calls to resolve the issues.

Qualified service with willingness to respond. Our service professional Yamileth always goes the extra mile to make sure she's offered the best service possible.

Carlos is professional and is always attentive to the needs of the client.

My former service rep was no longer employed here and I was assigned Christina as my service rep. She was very professional and explained to me what service was going to be performed.She also explained to me what future services was recommended and needed attention . She kept me up to date on the progress of work that was being performed. My appointment was at 10 am and I was done by 12:30ish. The service was great and I would recommend this dealership to anyone.

My experience is magical. I took the car in for repair. The next day my car was repaired and I picked it up. Very fast and high quality.

This was our first time purchasing a Mercedes. Since we got off our car someone came right up to us and welcomed us. The experience was great. The staff very nice and friendly, also offered us drinks and even a snack. John our salesman was awesome highly recommended.

I had an amazing experience at Mercedes Benz North! & I had amazing customer service with Gordon Barnes. I will be back. Thank you so much.

I had a wonderful experience purchasing my car. Special thanks to Stacey who made the process really smooth. She is very knowledgeable and went above and beyond to help as much as possible.

Overall I have been very pleased with my experience at MB North, and would recommend to anyone. I was provided a loaner for my convenience and once I picked up my car, it was cleaned inside/out. Totally pleased. My hesitancy to give all 5* relates to rescheduling from 2 weeks prior because of staff shortage. Otherwise, totally pleased with service and amenities at the facility.

It shouldn't take a half a dozen or more emails and calls to get a response but yet, here we are. From sales to the finance manager to the GM, utter silence. Despite stating the opposite, there seems to be zero interest in earning my business (back). Not to mention misleading online advertisement and past service issues. Went to Sewell, what a difference! Now I just need to get my refund from MB North. Will update here on progress...

Our salesperson Mike was so helpful and one of the best car salesman we have encountered. We will definitely do more business in the future at this location

Great costumer service, very classy service.

Nestor was very helpful, he answered my questions effectively and took care of my car!!

Great people! Friendly and efficient. Made the experience very easy and enjoyable.

This dealership gives the stereotypical used-car-salesman a bad name. Dishonesty and deception at all level of their organization. Emails to the GM have gone unanswered. Avoid this dealership and maybe Autonation all together Update: Its been a month since the comment below and my email response to Edwin Brazda III, General Sales Manager Mercedes-Benz of Houston North. Gave him my # and still haven't heard back. Go to BMW next door, 1000x more professional and honest

Great fast friendly service Thank you

Service experience was excellent. Ahmed was ?The Bomb?

Vehicle pick could have been better. Took the service guys a minute to find my keys. They eventually found it and brought the vehicle out.

Fue la primera experiencia de servicio para mi hija, se ponchó una llanta y tuvo que aprender pero el servicio fue inmejorable, todos fueron pacientes amables y precisos.

Was a very good experience. Edward Huerta did a great job

Beautiful dealership with polite staff

Vehicle pick could have been better. Took the service guys a minute to find my keys. They eventually found it and brought the vehicle out.

Great experience buying a good used car. Forrest really helped us with the process and made things smooth.

Great customer service!

The entire process was painless, and actually almost enjoyable. The salesman, Travis, is a great guy and was a true pleasure to work with. We love the new vehicle and when it comes time to purchase again, we will be coming back.

Great customer service

Great good services, I recommend this place a lot, the advisor Ana was helpful and friendly all the time.

I have been a customer of Mercedes-Benz of Houston North for six years. The entire staff is awesome. My service adviser Carlos is exceptional and extremely courteous! I highly recommend MB North Houston!

Mr.Vojvodic, this is my fifth vehicle purchase, and I cannot explain it to you in a simple or short way that I have never once had a vehicle purchase made so easily. I told you what vehicle I needed, I arrived onsite and before I even had the privilege to shake your hand, I had spotted the truck that we had discussed in the parking lot waiting for me. To my amazement, I experienced a flawless victory in driving away in the truck I loved so much. How were you this successful in making this deal so wonderful for me, it's almost as if you made your absolute best efforts to give me the best deal possible with the best experience possible. I can assure you that after 11/11/2022, I will NOT make a purchase from another dealership other than Mercedes of North Houston as long as I am within a day's drive. I will definitely and undoubtedly be recommending you as salesperson to make the deal happen for any colleague, friend or loved one that is in need of a vehicle. To have an experience with a salesperson that treated me in such a professional, friendly manor, cannot be overlooked. I thank you so much for what you've done for me and my family Mr.Vojvodic, and for an employee as wonderful as yourself, I hope that you are recognized as the asset you truly are. Please do send me a survey for your services as that is the most I can do for you after what you have done for me, blessings and happy holidays sir.

I am using my wife’s account to wright this message. Excellent service from start to finish!! My wife and I went to MB of Houston North, not knowing much about SUV’s. Even though we have been buying MB for the last 25 years, we have never purchased an SUV. Luckily, we ran into Dali Vojvodic, who patiently listened to why we were in the market for an SUV. After several minutes of listening Dali suggested we look at a mid-size SUV, that would meet all our needs. Our needs stretched from being able to attach a trailer hitch, good gas milage, enough cargo space to fit a road bicycle, and a few bells & whistles to help with comfort. He mentioned that he would love to sell us the flagship SUV GLS, but he felt that the GLE would be a better fit. It was our lucky day the dealership had one on the show room floor, but we needed more time to process the information that Dali had given before committing to a purchase. A day later we decide to check back to see if the vehicle was still available, but it was already sold. Dali suggested that we place an order and put down a deposit, and we did. Again, he patiently explained all the options so that we could make a sound decision. While waiting for our ordered vehicle Dali would call when others became available that was very close to what we had ordered. I was very pleased with him doing that, because we eventually purchased one before ours came in. Even though we wanted the vehicle it was no way we, were going to complete the deal in one day before going out of town the next morning. Dali said that he probably wouldn’t be able to hold the car for several days, but he would check with the General Sales Manager (Edwin Brazda III). Luckily, I had met and held a 30-minute conversation with the Edwin, one day while waiting for Dali to arrive at work. Not sure if my 30-minute conversation had any impact on his decision but he agreed to let us reserve the call until we returned from vacation. Dali is an excellent salesman that possess all the qualities that I like in a car salesman, being straight forward, attentive, patient, and very knowledgeable about the products. The thing that set Dali apart was , that even though he sent me several vehicles he never once tried to force sell me any of them. If I said I didn’t like the car for what ever reason, he would politely say “ok thanks, I’ll keep looking”. If you’re in the market for a vehicle go, see Dali at MB of Houston North.

Dali is nothing short of amazing when it comes to customer service!! He gets the job done & this is my second car purchase from him!

Excellent in every way : efficient, comprehensive, professional and accommodating. Jason thank you for making this chore actually enjoyable.

Exceptional service, Jason took care of my car in a very professional friendly manner. Explained in detail what happens and how they would ratify the condition and have me driving like new.

The 2021 Lexus RX 350L caught my attention on Carfax. Sent in a request about the availability of the SUV. Promptly got a confirmation return email from Anna Starkova at MBenz, Houston North. All through the viewing and purchase process, she was most courteous, prompt and professional. Even Tarique, the Finance Mgr., closed out the sale very promptly. Overall had a great experience and look forward to keeping in touch with Anna to fulfill the next car purchase. Best wishes to all. Happy Holidays. Regards, The Sarkar family.

The customer service is always top tier, and being provided loan cars is a stress reliever. This location is amazing.

First time Mercedes owner and I loved the experience. My B5 service duration was about 3 hours and I was offered a loaner which was my favorite part! I was able to run errands. The rep Jessica and I communicated through text which was perfect. I also received video text for technician who provided details in regards to vehicle. Awesome !

Professional service and attention

Experience was wonderful. Advisor Nestor was most helpful at my visit. Explained everything to my understanding.

Outstanding And Ana was great. I?m very satisfied with my service experience.

Carlos is an excellent service advisor. I have been going to him since I purchased the vehicle in 2019. He is knowledgeable in the recommended service since I do not put very many miles on the car. I am normally in and out within a reasonable time frame.

Jason is a great advisor to work with and is very knowledgeable!!😁😁

Awesome customer service and positive attitude

Stellar Dealership. Carlos and the Technician was spot on with my problem. Bad ECU. Super fast repair process. I was expecting the worst. No problems on my recent 1200 mile trip. Great job guys 👍

Good service, friendly and willing to work with you.

Working with the team at MB North in Houston is always a pleasure. They provide the best service possible in tis Houston market. Thank you for my S580. We are loving it.

Anna was my service representative. She is always extremely attentive, responsive and patient. My services are always exceptional.

Just bought myself a new car, and the experience was great! The hospitality was amazing and the staff was really helpful throughout the process. Dalibor and Aco did a great job and were really professional in helping me get my vehicle, and I could.not be more satisfied. Next time I want to buy a car, it will definitely be at mercedes north houston.

Sales and service are good.. Anna and her Manager from service is awesome. Took care of my servicing extremely well, even if I missed by date. She followed up even after services to check how is the care. Extremely satisfied with her customer care service. Highly recommended.

Great Service and Experience..

An awesome experience, Anna our sales person was absolutely wonderful. She went above and beyond to help us. I would definitely go back and use Anna.

The staff was nice and respectful.

Good customer service

the receptionist is very friendly!

Great service, traded in a vehicle into a shiny fully equiped Mercedes in less than 2 hours, amazing!

My vehicle was repaired quickly and I was provided a loaner car while mine was being repaired.

Great customer service, some paint was missing off my car after servicing and manager fixed my car and loaned me a car until it was completed.

Excellent facilities and very helpful employees. Make you feel welcome and appreciated.

We had a wonderful experience at AutoNation Mercedes Benz North Houston buying our amazing Jeep 392. We have now bought 3 cars from AutoNation. JaJa knew everything about the car we wanted and AutoNation didn’t have the up charge on the 392s that some dealers charged. The financing was also very seamless. On my previous Jeep we had bought everything, but they didn’t offer the 7k theft loss on the our 2018 Jeep Rubicon. They offered LowJack which was useless when our Jeep was stolen. They also offered to help recover some of the additional warranties on our stolen vehicle. So far considering we’re dealing with a stolen Jeep, which I loved, it’s been a better than expected experience.

My daughter an I want to the Mercedes Benz place located off of I-45 an 1960 North Houston.... I was dressed in sweat pants an she was dressed the same.... Our hair wasn’t the best , mine was in a satin rap, an my daughter’s was neatly brushed back into a bun...My daughter pushed me around in a (wheelchair) in the main area of this location looking at the car’s for at least twenty to thirty minutes or better an no one never asked us if we needed help... Not a welcome, can we help you, or a hello nothing... Finally someone said are you looking for something... “I said yes a car.” They said go to customer service... We went.... At customer service. The lady stayed on the phone for about ten minutes then finally asked if we needed help... I said yes I’m looking for a car “she said a car” ( I said yes a car ). The sales person Vernon said I could help you.... He was the sweetest person you could ever meet... Vernon was like my father making sure we was okay... As we waited for a finance man for hours because they was short staffed.... We lift with a new Mercedes Benz zero down... The moral of this story is don’t judge the book by it’s cover.... Thank you Vernon from location 1-45 an 1960 North Houston For looking on the inside an not the outside an making that day beautiful for someone ( in a wheelchair with her daughter) a great day Thank you Vernon😊😊😊

My experience was less than satisfactory to say the least. To make this as short as possible, I have taken two company vehicles to this location and both times it took way longer than it should have to repair them, the last one taking a month to repair a van that had 400 original miles on it. When I went to pick up the van after that month, it took approx. 45 minutes just to get the van. I would never buy a vehicle from this location.

Great service. Listens to the customer's needs. Ana at the service dept always helps me out with issues.

Traded my 2019 E300 4matic for a 2017 AMG C63 Convertible. I love my vehicle. My sales representative Eduardo's experience and attention to detail to my concerns is helpful.

Experience was very professional and I need it to be quick as I was driving from out of town. Very happy with the purchase and overall process.

Traded my 2019 E300 4matic for a 2017 AMG C63 Convertible. I love my vehicle. My sales representative Eduardo's experience and attention to detail to my concerns is helpful.

Believe all the reviews this place is a total PITA to deal with. Should’ve never bought a Mercedes if I had to deal with these people!!! clueless.

Bought a used car and paid cash. Have been waiting on Title and Plates for over 3 months. Sales don't answer calls. No ones seems to care. Spoke to front disk several times, got different answers every time. Temporary tag expired, went in person to get a new tag and was told title and plates should arrive in a week time. A month passed by nothing happened. Called front disk again and was told they've been waiting on car inspection all this time.........I'm asked to bring the car for inspection. what a mess really!!

Es un lugar muy agradable y cómodo este muchacho nos trató muy amable lo recomiendo buen servicio gracias

Although there were no new cars in stock, I was able to reserve a vehicle that was in production. During the 3-month wait, Ben kept me updated on the status of the delivery. I was able to come in on the day of delivery and pick up the vehicle with no issues. It was really a seamless process and I am satisfied with my new purchase. Ben was great at providing me assurance and any information that I needed to prepare for the pick-up date.

All I know is that I took my car there because of a recall, and as soon as I came out of this location my car started having different problems 🤔🤔

Will never again go to a Mercedes dealership owned by auto nation. I will forever take my car to a flagship dealership by Mercedes.

I am very satisfied with the quality of the service and the work flow experienced at the car dealership. I could talk to the right people right away and discuss the work to be done. The staff was very helpful in explaining to me the work to be done, and provided a loner car while we were waiting for parts to be delivered.. Everything was executed without any delays in the paperwork and to my satisfaction.

Price Gouging'!!!!!!!!!!!!!!!!!!!!!!, this dealership is charging people to much for the work that's done, I'm an 8-time owner of Mercedes Benz, and I'm one that takes GREAT care of my cars ONLY at Mercedes dealerships, I was warned about this one, THEY FIND THINGS WRONG WITH YOUR CAR THATS RELLEY NO WRONG WITH THEM AT ALL, WHAT A SHAME, TO TAKE ATVANTAGE OF PEOPLE , SUCH AS OLDER PEOPLE THATS DOING THE BEST THEY CAN DO TO KEEP THEIR CARS UP TO PAR. I'M DONE WITH THIS DEARSHIP, BE VERY CAREFUL IF YOU ARE BUYING WITH THEM ARE GETTING YOUR CAR SERVICE. YOU GOT THE LAST $7,760.00 FROM MY WIFE AND I (MERCEDES BENZ OF HOUSTON ON 45)

The experience was very professional. My salesman was Travis Green. There was an issue with my pre owned car the next day after purchasing it. However, I took it back, the team kept it over night and fixed it, and I received it the next day. If this is the service that I can look forward to within the future, Mercedes Benz North is where I’ll spend my money. The manager approved the work along with additional work. I am very satisfied with the effort put forth to take care of me. Continue to put the customer first and you will always be a step above the test. R. Johnson

0 stars Repairs completed 11/10/2022 and on 11/10/2022 check engine light came on, when car is turned off sounds like it's still running and car seat not working!!! I'm livid...call them and they tell me I'll have to bring it back on 11/23/2022....Uhmmm yeah,no. That's totally unacceptable

My experience was great with your service department!

Two thingscomment I feel the dealership could have done differently. One is that all the documents were not ready for me to sign upon arrival. Doc you sign would’ve been an expeditious way to finalize everything. Second there was a minor small chip in the center base of the windshield that was not pointed out. I did pick the vehicle up at night and in the lighting that was left on it was hard to see. The positive things I will say is that the dealer stayed open later than closing to make sure I was able to pick up the car. They were very courteous and accommodating. They had the car completely detailed and ready to go. I do feel like I was treated very well and I will use them again. So the comments above are not necessarily negative they are just things to improve upon.

Edit: Since leaving this review, my issue has been resolved and made right with management. Thank you. I purchased a new Mercedes Benz on August 23, 2022. The level of customer service has been a huge disappointment. Not to mention, my new vehicle has not worked properly from day one. At this point, my vehicle has been in the Service Department of Mercedes Benz Houston North for 10 days and i have reached out many times for communication and even to the General Manager Eric and he hasn't bothered to even return my phone call. This experience with this dealership is not acceptable on any level.

After having been involved in a car accident and having my vehicle declared a total loss, I went to Mercedes Benz of Houston North and ended with a blessing purchase of a GLE350! Thank you so much to sales reps Austin and Alec and supervisor Aco! God is good and I am one happy customer! They provided great customer service, professionalism, humbleness and very knowledgeable of the vehicle I purchased! Thank you all again and God bless

My Wife wanted to purchase a 2023 GLA250.Dallas did not have any in stock so I decided to try Houston. Called and Spoke to Mike. They had one that my wife wanted in stock. Wanted to purchase and have it delivered but was told they cannot do that. I asked if I could put something down to secure it and was told no. Mike called back and said that they can hold till I got there Saturday. Sent them info so we can get financed. Had to call Mike back to get to the numbers. Was told that was finance departments responsibility and he was not finance. Was told that they would be calling… never got called by finance till I called back to let them know. Arrived Saturday they were polite and we did buy the SUV but would not purchase from them again due to their lack of communication.

Nicole did a great job of answering our questions and helping us set up the car for our use. Great experience.

I dealt with Stacy, she’s the best recommend everybody to work with her. I highly recommend to purchase from this dealership. Easy and smooth transaction.

We recently bought a new Mercedes GLE. The service was wonderful from the beginning till the end. Their response was prompt and they met our expectations.

I have a very positive experience with Mercedes-Benz of Houston North. I found a GLC which I am interested in and within my budget, and I got prompt responses from Edwin and Kelvin on my queries. Edwin understood my requirements and provided me best options to choose from. When I visited the showroom from Austin last week, Edwin provided me with all the information and answered to my questions in his best possible way. He is very good at explaining things. There was no other hidden fees on car price other than what communicated by Edwin. I test drive the car and the staff is very friendly and approachable. I decided on the car and the sale was pretty smooth. I took pictures with Edwin and Kelvin infront of my dream car!. Overall, a very good experience with this showroom and staff. Thank you Edwin and Kelvin!

Xavier was excellent to work with. While waiting for my vehicle to arrive, he kept me updated with the status of shipment and then of delivery. When the vehicle arrived, he took his time going over the vehicle with us and emphasizing some unique features. The only negative was the delay getting to the finance department to close on the deal and the time to get the paperwork complete.

Mr. WILLIAMS, Hi...I picked up our R350 this morning...a few items...for your consideration and rectification. Was told the tires were not rotated (customer request) nor balanced...this is opposite to what I was told, over the phone several days ago by Yamileth...now I don't know if the tires were actually rotated...please find out. Seems like you are derelict when it comes to keeping defensible service records. 2nd item...the car absolutely stinks of diesel fumes....I thought the emissions overhaul was supposed to improve the emissions, not make it worse. Sort of disgusted by this. The foot brake peddle is squeeking now...was this part of the brake recall...was not like this when we dropped it off... Not impressed after paying over $2000...aside from the engine rattle noise being addressed, the car is worse now ... and you have had it for 2 full weeks. What were you doing to the vehicle that took this length of time? This is not service, rather a major inconvenience!! Lastly...the car almost ran out of diesel on the way home...are you telling me you drove that many miles to investigate these issues then you leave your loyal customer with a pretty empty diesel tank...not impressed! I would appreciate a call so you can have an opportunity to understand how your dealership has just made us feel and afford yourself an opportunity to resolve these oversights to the satisfaction of the customer. Sincerely, Consciousness Consumer

The best dealership in town! Highly recommend you to shop here. Everyone that works here is amazing and very helpful, esp. Mr. Edward, he made our buying experience wonderful, fast and smooth. If I can give him 10 stars, I would.

Jason Fleeks has been my Service Advisor for the past 11+ years and has and continues to take care of me as of it were the first day I came in. He's an awesome representation of a great company. He's a true Professional, but an even better person. I trust him with all of my Service needs. And i consider him a friend. I won't go anywhere else! Thanks MB Houston North. And Thank You Jason Fleeks!

When I arrived no one came out to greet me, I had to go inside and ask for my service advisor. At Lexus I get this service and I expected at Mercedes-Benz.

The best dealership in town! Highly recommend you to shop here. Everyone that works here is amazing and very helpful, esp. Mr. Edward, he made our buying experience wonderful, fast and smooth. If I can give him 10 stars, I would.

Stacy Abney was wonderful to work with. Easy transaction without a lot of back and forth haggling. We look forward to a future transactions.

I had the best customer service from Gabriel and Zack

I love ❤️ this place although my service advisor Natalie is no longer there they are all respectful and very nice keep up the good work Mercedes Benze of Houston North I recondmend this place Best service ever

Very Professsional rep who made me feel taken care of.

Every time I come in for service, I’m greeted by the smiling guys outside, if Tony is around he is outstanding. Always pleasant with a smile and very helpful. On to the service advisor Jason, he too is pleasant and always willing to go a step further to provide professionalism and courtesy. I’m pleased so far!

Inquired about a used vehicle. I sent them all the information they requested regarding my trade and then sales person told me they’d get back to me to see if they could do anything else because I didn’t agree with their offer. That was over a week ago! Obviously no response tells me they’re not even interested in trying to earn my business.

Very good service 👏 Thank you

Jaja was by far the best salesman. The company as a whole was nothing but five-star service. I am very pleased with my purchase and grateful for the smooth process of purchasing a company car. I highly recommend Mercedes-Benz of Houston North.

I’m not sure what happened to my previous post where I gave 2 stars. Somehow it was deleted. But my problem hasn’t been solved even after general manager reached out to me and tried to offer his help. On the day of the appointment on Wednesday, Forest was off, so Nicole was assisting me and she was doing a great job talking to me about my options, she was very thorough, professional and understanding. Everything was going great until she walks out to talk to her manager about finalizing the deal. Then Tarik (short Indian gentleman) shows up with my paperwork, literally laughing at my situation, saying that “he is surprised that I was eligible to even afford to buy my Mercedes E550 with my credit score” humiliating me in front of other customers that were there. Maybe because I wasn’t dressed nice, he thought he could make fun of me. I was there on a serious matter to do business, but after the experience with mr Tarik and him making fun of my situation, I no longer want to do anything with Mercedes of North Houston nor see mr Tarik’s face. I then thanked Nicole for her time and calmly walked out. And how could my 2011 Mercedes e550 be valued for $4000. I literally paid $14,500 in May of this year. And I bought 2 years of extended warranty. There’s minor body damage and minor curb rash that’s been there already when I bought the car. What could you possibly do to help me out with my situation? UPDATE: I tried calling mr Brazda, he never picks up his phone, I emailed him, and he didn’t reply back to me. At this point, it is now clear to me, that you portray yourself to seem like you care, but in reality you don’t, at least you don’t care as much as you think you do. Thank you for nothing.

Very slow to respond, will not purchase from them again, horrible experience very disappointed.

Exceptional, professional, friendly customer service

Great service Ahmed was great

My experience with Mercedes has been terrible. This comment will be the most honest and that you will hear about this company, I do not want to say that all Mercedes centers are the same but Mercedes Benz Houston North, in particular, has been the worst dealer I have ever dealt with. Starting from the beginning everything was a very nice drink until the purchase was finished, well after that I tried to communicate with the seller as it is the first time I had a Mercedes and I had many questions, before I only had Infinity which is a little different . And this one never answered a single one of my calls his name is Mike, if you are thinking of looking for a salesman stay away from him he will never answer your calls. Then the worst happened when a part of my car came loose and for fear of losing it I couldn't drive my car, I called customer service to try to repair it and believe me... well, what a surprise that they told me that they couldn't do anything and that the The fastest service he could give me was in 2 weeks and what a surprise because I hoped that they would at least offer me some alternative solution because as you know Texas is a place where if you don't have a car your life becomes very complicated, so I begged him to find one alternative at least they will lend me a car while my car was stopped for the 2 weeks that they required to be able to give me the service and it does not turn out that if it does not have a date for car service there is nothing you can do. In a nutshell if you don't have another car for when your car breaks down then DON'T BUY A MERCEDES. Because there will be no way that you can continue your activities if you require a loan car since until you have appointments available then they cannot help you. I am sorry to have to make this comment but someone has to open people's eyes, understanding that it is a luxury car but really in Texas the car is more than a luxury it is a necessity and Mercedes has no apathy for cases like this. Mi experiencia con Mercedes ha sido terrible. Este comentario será el mas honesto y que escucharan sobre esta compañía, no quiero decir que todos los centros de Mercedes sean iguales pero esté en particular Mercedes Benz Houston North , sido el peor dealer con el que me ha tocado tratar. Empezando desde el principio todo fue un trago muy amable hasta que la compra finalizo, pues después de eso trate de comunicarme con el vendedor pues es la primera vez que tenía un Mercedes y tenía muchas preguntas, antes sólo tenía Infinity el cual es un poco diferente. Y este nunca contesto una sola de mis llamadas su nombre es Mike, por si estás pensando buscar un vendedor aléjate de el nunca contestara tus llamadas. Luego lo peor paso cuando una parte de mi carro se soltó y pues por miedo a perderla no podía manejar mi carro llame a servicio al cliente para tratar de repararlo y que creen… pues vaya sorpresa que me dijeron que no podían hacer nada y que el servicio más rápido que podían brindarme era en 2 semanas y vaya que sorpresa pues esperaba que por lo menos me ofrecieran alguna solución alternativa pues como saben Texas es un lugar donde si no tienes carro tú vida se pone muy complicada, pues le rogué que encontraran una alternativa al menos me prestarán un carro mientras mi carro estaba parado las 2 semanas que requerían para poderme dar el servicio y no resulta que si no tiene fecha para servicio de carros no hay nada que puedes hacer. En pocas palabras si no tienes otro carro para cuando tu carro se dañe entonces NO COMPRES UN MERCEDES. Porque no habrá manera que puedas continuar tus actividades si requieres de un carro de préstamo ya que hasta que no tengan disponibilidad de citas entonces no pueden ayudarte. Lamento tener que poner este comentario pero alguien tiene que abrirle los ojos a las personas, entiendo que es un carro de lujo pero realmente en Texas el carro mas que un lujo es una necesidad y Mercedes no tiene ninguna apatía para casos como este.

Took the car for an alignment and was given the car back. Car was turning right aggressively and took it back. They tried to give me the basic runaround but I knew better than that. In the end the told me they found the problem and they would get back with me. That was 3 days ago. They also gave me an empty promise that once the car gets fixed I can get a free alignment because it wasn’t made the first time around. And yes the car is still turning right.

Exceptional professional friendly customer service

My Wife purchased her 2023 CLA250 through the help of Vernon and Alec. We both appreciated the effort they put forth to obtain the exact Model and Trim that she wanted! She is a very happy Customer!

Took my car in for an ac diagnostic test. Picked my vehicle up yesterday and now my passenger 2nd row seats are stuck in a downwards position. I asked mercedes what happened because I have no prior issues with my seats. Now they don't want to take responsibility for my seats and want me to pay for a diagnostic test to find the issue. Not morally right, I brought my car in with no seat issues and I left with one. I'm going to stop dealing with North Houston location and go to the Woodlands. My advisor told me I brought my vehicle in with the seats folded down. Now you're calling me a liar, that's great customer service. Now my seats are stuck and I have children to transport. 9-9-2022. I was quoted 1900 to get my seat fixed. I spoke to the manager sometime on September and that was the price he offered me. No one has never taken a look to find the cause of the problem. My seats are still folded down 10-2022.

It's interesting how once a car is sold, no one wants to help you. I've made multiple attempts to call the 8970 number and no one answers. Its incredibly frustrating and unacceptable of a business that claims to be of high caliber.

I've been working with Carlos Trevino for several years now, and the level of professionalism and attention to detail I've experienced strangely surpasses any service experience I've had at any other dealership.

It was easy and fast!

After searching for a new GLA 250 for months, I finally found my dream car at Mercedes Benz of Houston North. I reside in San Antonio so I drove to Houston to purchase my vehicle. I corresponded through numerous emails with Alec who was my sales person. Alec along with a fairly new sales person made my experience with purchasing a vehicle seamless. I absolutely love my 2023 GLA 250 and I enjoy driving it. It’s such a wonderful vehicle with so many features. If you are thinking about purchasing this vehicle, I highly recommend that you do.

I've been working with Carlos Trevino for several years now, and the level of professionalism and attention to detail I've experienced strangely surpasses any service experience I've had at any other dealership.

Not a fan of vehicle shopping but from start to finish the experience went very well. Dali in sales and Qamar in financing were both tremendous to work with through the sales process.

After searching for a new GLA 250 for months, I finally found my dream car at Mercedes Benz of Houston North. I reside in San Antonio so I drove to Houston to purchase my vehicle. I corresponded through numerous emails with Alec who was my sales person. Shayan and Alec made my experience with purchasing a vehicle seamless. I absolutely love my 2023 GLA 250 and I enjoy driving it. It's such a wonderful vehicle with so many features. If you are thinking about purchasing this vehicle, I highly recommend that you do. Also the customer service is impeccable!

This dealership has had my vehicle in service for two weeks. The problem the car had on day one of when I bought it, it still has 2 months later. Every member of management I have tried to contact will not call back. I have left several messages for the GM Eric. Still, nothing. This dealership only wants you to buy something, but if you have issues they forget who you are. I would not recommend this dealer to anyone!!!!

Terrible customer service. They have had my vehicle in service for 2 weeks. After many phone calls this entire time, I can’t get a member of management to return a phone call. The problem I had on day one of purchasing my car is still a problem 2 months later. This dealer is the absolute worst!!! Go anywhere but here.

Tienen un excelente servio al cliente en especial el vendedor que me atendió salí muy contenta con la compra que hizo en realidad lleno todas mis expectativas

Ana and Yamithel from Service/ maintenance are amazing. The valet personal that facilitated my transportation were genuine and safe.. I felt very comfortable when they were at the wheel, they were 3 total. 2 of them drove me back and forth to my destination while the car was being serviced, unfortunately I only remember Sebastian?s name. The second driver was only a few weeks new hire but he as amazingly safety concious. The 3 driver took the cortesy to deliver my car at home being punctual during the delivery and exchange of cars. The Young lady receptionist at the valet desk was very efficient and on top of things. I hope they get the right recognition and that Mercedes Benz Houston North takes it?s time to find who were those service personnel that helped me. Hopefully they can get big Kuddos. Marysol

Great experience with service department. My service advisor kept me up to date with findings and repairs. It?s not the first time I have been there for service and it will not be the last.

Thank you for your service. Very good experience.

Amazing experience, great service, super nice and very clean

Nice place. Had a recall done here they pretty much have their act together here. people answering the phones up there at front desk could mature some.

Thank you Jes for keeping me updated on my car. It runs a lot better!

GREAT COUSTOMER SERVICE

customer Service is good salesperson excellent... BUT the lack of honesty in the finance department is BAD. just be careful in fine printing you can easily be deceived.

Had prompt great attention from Jason , my van was repaired quickly

I received recall notice the end of July so I called service and was told they would call me back. That did not happen. Then received second notice saying do not drive car I called service three more times and was told management would need to call me. That did not happen. Was contacted by service rep and tech came out found no problem. Process took too long.

Great salesman(Vernon)! This is our third purchase and it always goes perfect.

10/17/2022 EDIT: I had my car in service and realized that they have charged my card extra amount without informing me. When I called and inquired about the charge, they have no clue. They are investigating. Dont give them your card. Amazing experience of buying Mercedez. Finance was running behind though and I had to wait a lot for my turn with empty stomach along with my 4 years old and wife.

Great service at the dealership. Representative was informative and kept me updated.

Yamileth was excellent at keeping me abreast with what was going on with my vehicle.

Always a pleasure coming here, and can get in and out or can get a loaner car within 10 minutes, wonderful service.

The best part about car shopping with Mercedes Benz of North Houston was that my salesman Michael H. was patient with texting and emailing me. We spent a week going back and forth via email about all the questions I had before I had to spend hours at the dealership. I was able to send pictures of my vehicle for appraisal offers without having to drive to the dealership. The process was convenient as long as you know the must haves you want in a vehicle. Cons: If you have locked eyes on a particular vehicle it is best to act fast on it because those vehicles go quick. I had my eye on a GLK but it was sold as soon as I said YES’ to the Benz😭. I then had to shop around again and find the next one I had one eyes on! Overall I couldn’t stop Smiling 😄🎉🤸🏽‍♂️

Went in for service and even though Carlos was not my service advisor and never worked with him before, he was great to work with. I'm always happy with MB North attention to detail with the service but also how they are personable.

Professional services during all phases of the car buying experience was pleasing to me.

Kelvin was great from start to finish! I was impressed with his communication, commitment and flexibility.

Exceptionally impressive, professional and courteous.

I had the pleasure of Mike Holmes helping me with my new car purchase. I am 100% happy with the vehicle as well as very happy with the service I received. I didn’t feel hassled into anything, and most importantly from start to finish I was heard! Also shout out to the young lady that helped in regards to financing. The process was short and sweet along with a friendly face. I did choose to lease, so I will see the team hopefully in the future for another good experience.

Austin and the team at MBHN did a fantastic job on explaining all the features of various cars including the new EQS line. I decided and purchased the new EQS AMG, and it is fabulous. The follow up and delivery of the car (with a few after market additions) was first class. I highly recommend MBHN and Austin specifically.

Mercedes north (Houston) has the best customer service

I purchased my dream car a couple of months ago. I?ve never in all my years never have I experienced this type of service before. From the buying experience to the service department. Yamileth in the service department is simply fabulous. She?s responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won?t be buying from any other dealer?found my home!

I purchased my dream car a couple of months ago. I’ve never in all my years experienced this type of service before. From the buying experience to the service department. This place is awesome 👏🏽 Yamileth in the service department is simply fabulous. The team works hard to get you in and out. Yamileth is responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won’t be buying from any other dealer…found my home! Thank you!!!!

… from the time of walking through the doors til we left was a great experience. We were greeted by a very nice receptionist. Then our Salesperson, Nicole Medanic, was very knowledgeable of the vehicle we were wanting to buy. She was very patient with all are questions and walked us through all the controls of the car before driving off the lot. The Finance Dept was very helpful/knowledgeable when explaining the warranty. We would highly recommend MERCEDES-BENZ of North Houston. Thank you so much, we love our car.

I have purchased 4 MB vehicles, 2 suv’s and 2 cars. The dealership is clean, the receptionist are friendly and efficient and my salesperson JaJa is detailed oriented, organized, and he cares about his clients wants and needs. The service department’s manager, Jason goes above and beyond to assure your car is repaired in the least amount of time, he does not over sale. Jason is patient and he explains everything to you which is very important to me. I purchased one MB from another dealership and took it to Jason for service and that is how I ended up buying my next vehicle from Mercedes Benz of Houston North, they are simply the best.

Excellent facility, but to each salesman and manager your just the next commission check. Make sure before you purchase a vehicle ALL Issues and Concerns are handled prior to signing any paperwork. They WILL refuse any and all repairs.

I have had my cats serviced at MB North for over 15 years! I trust that they are going to do what is needed to keep my vehicles in top condition. Jason is attentive and honest! I highly recommend MB North.

Prompt, friendly and honest service

Review of Seungsu Kim (BMW 750i) I would like to mention good points about this dealership. First, there are a variety of vehicles. They have vehicles of various brands including Mercedes. You can easily find the vehicle you want here. Second, the pre-owned vehicles they sell are well-maintained. Some of the dealerships often leave and neglect their cars in their parking lot inventory. However, this dealership cleans the interior as well as the exterior of vehicles and sells their pre-owned vehicles after basic maintenance including changing fluids. This saves consumers's time and money to change basic oil after purchasing the vehicle. Third, the dealers are friendly and know how to actively reflect customer needs. They do not insist on their prices recklessly, but always try to reach a price agreement with their clients. In conclusion, this dealership is professional! You can count on them and buy your car here.

Jason has been my service person from my very first car. I love the personal attention to the details of making sure my car is running well

My experience at MB of Houston North was generally good and I would gladly purchase cars from them in the future. Due to the current tight car market with limited inventory, the opportunity to negotiate price basically does not exist. The buyer must be diligent in confirming that all offered and should be included is received, as well as, receiving the best value for add- ons.

Nestor was my advisor and made sure my repairs were nothing less than perfect! It was a a stress free process.

Service maintenance- professional and courteous and smooth process. I was in and out with my rental quickly. My service rep kept me informed about the status of my car at all times. Been going here for years. This is my 3rd MB automobile.

I just had a baby and needed a new vehicle! I had been texting back and forth with Manny. The vehicle I originally was Interested in was still in reconditioning so I decided to check out other vehicles. I ended up purchasing a SUV that I absolutely love with Stacy. Stacy started off very friendly then started to rush me while I was obtaining my insurance, completing the application and completing financing with my bank. She eventually got tired of waiting on me and told me to go sit in the waiting area. I really didn’t know what that was about being that I was bringing them business. The finance guy was hands down amazing!!!!!! He was very nice, down to earth and friendly. I wish I remembered his name, it was definitely pleasant working with him. Also, Mike was pretty cool! He followed up with me a few times. Stacy could brush up on her customer service skills. Everyone else provided a top of the line experience!! Even as the passed by while we were waiting.

Service was completed in a professional manner. Costs were adequately explained. Loaner process was straightforward. My GLS was nice and shiny when I picked it up.

Xavier made my dreams come true. Extremely professional and kept me updated and informed throughout the whole process. This was well appreciated since we were purchasing from out of state.

Carlos was fantastic. He gave me his full attention and made me feel welcome.

This dealership and employees ALWAYS go above and beyond. The people are genuine and extremely professional and courteous.

I recently had a Wonderful experience at Mercedes Benz North and the most important part was the Salesman Travis Lewis really took his time with me every step of the way. I recommend the Dealership and the Salesman! Gold Star ⭐️ Service.

Salesman very friendly and informative in reference to incoming new models. He explained changes in the 2023 models . The service department is alway courteous and spotless clean.

Excellent communication and services. Even though is the manufacture mishap but the accountability is top notch

Let me start off by saying THANK YOU Mercedes Benz of Houston North!! So I got the pleasure to work with a sales rep by the name of Dali who is now my official and only contact at this location. The car I wanted was already sold by the time I arrived but he found me something better within the same price range. Outside of this car being made for me, Dali made sure that I didn?t leave without it. His expertise on the vehicle, his ability to work with everything I requested on top of his kindness and professionalism makes for the best rep you could ever encounter. The buying process was long per usual but it was enjoyable, he saw to it that I wasn?t in need of anything during this process. My family and I truly appreciated his assistance with gaining knowledge about my new vehicle. If that wasn?t enough, I forgot my house keys at the dealership and it was already closed and the next day was Sunday (also closed) Dali saw too it that I received my keys the next morning. See sometimes you buy a car and soon as you drive off, you?re on your own. But with Dali, your experience doesn?t end with the sale of the car, he still assists with anything he can there after. Mercedes give that man a bonus because he?s a gem!! Thank you Dali!

Purchased a pre-owned vehicle through Dali. He followed up, was respectful and efficient.

Nestor, in the service department, was very professional and efficient. He went over the maintenance schedule due for my car. He answered all of my questions. He had me up and going in no time.

I always have the best experience with the service department! Ana is amazing!

Wonderful experience. Very good customer service. Very easy financing procedure.

Jason Fleeks is an awesome Advisor. I am happy with the way he take care of my car.

Very polite and cleanliness and they get you in and out.

DAMAGED MY CREDIT I did not want to leave a 1 Star review but Mercedes Benz of Houston North left me no choice! They damaged my credit score and they admitted it in WRITING that it was their fault, when I didn’t do anything wrong. On 6/11/22 I traded in my Ford Explorer for a Mercedes GLE class. The balance owed to capital one was $24k that Mercedes Benz of Houston North assumed and promised to payoff (they did not pay off therefore my credit got damaged) and Mercedes Benz of Houston North charged me $71k for the new deal. Couple of weeks later I started getting collection calls from capital one that my loan is delinquent on the explorer, I explained to them that the explorer is no longer mine and Mercedes Benz of North Houston assumed the loan and promised to pay it off. I tried calling Mercedes Benz of Houston North 11 times and sent a friend of mine 3 times to the dealer to find out what’s going on, no one could give us an answer or even returned my calls. When the loan was 73 days late, I was finally able to speak with the Finance Director “Andrew”; he apologized and admitted it was their fault and he will work on fixing it. Couple of weeks ago, I got a call from “Andrew” offering me to either delete completely the records of my 3 years loan history with capital one or wait up to 60 days to remove the negative reporting off my credit report. I declined the offer and told Andrew, I’ve been trying to buy a car (Nissan $9k) from Ford Meyers since July for my daughter to go to school and work but since my credit score was hammered and dropped from 748 to 603, I won’t be able to get it anymore! So I asked him to sell me the cheapest car on their lot; he said I will have a salesperson give you a call… a salesperson called me and said that the cheapest one is a 2013 Volkswagen Passat for $14392 (well overpriced) I test drove it and offered to buy for $12k with a down payment of $3k to $5k. The Salesperson stated that the price is firm. I got with the Finance Director Andrew, and told him, listen Andrew, you guys damaged my credit, I was at no fault, I was planning to buy a Japanese car below $10k for my daughter for the last two months, and now I am going to end up buying an overpriced Volkswagen and above my budget. Andrew said that he will might be able to get me a $1000 off the selling price. I haven’t heard from him for the last 7 days, I tried to call him, he never picked up my calls. I might hear back from him when the Volkswagen is sold to another customer… Here we are in September 2022, I am giving my car to my daughter to go to school and work, and I am commuting back and forth to work in an Uber. That’s what you get when you buy a car from Mercedes Benz of Houston North. Someone might reply back to this review saying we apologize for any inconvenience, please call our GM at this number … I would say this, I already called your General Manager EDWIN last week and this week and left him an urgent voicemail. He didn’t even bother returning my calls. PS: PLEASE DO NOT REPLY BACK WITH THE SAME ANSWER TO EVERY UNHAPPY CUSTOMER. GM and FD and the whole dealership have my information in their database and they know my phone number. They can call me!!!!

My experience was surprisingly great. Customer service was excellent. My representative was very friendly and knowledgeable.

I was pleased with the recall done on the emission electronics.

My Advisor was very knowledgeable/professional . He took care in seeing I was satisfied.

Carlos is my service advisor and he always makes me comfortable in knowing that he will take care of my care getting the service it needs.

Vernon was the best salesperson I?ve ever had. He endured from the time we spoke on the phone to the time I drove off the lot with the new vehicle that I was well taken care of. Hands down the best service! If you are in search of a new vehicle be sure to ask for Vernon at the Mercedes-Benz of Houston north.

Great experience at Mercedes Benz North, everyone was extremely helpful, professional and friendly. I'm delighted with the service performed upon my vehicle and I was cared for by Yamileth, who was excellent in her professional and friendly service while making my overall experience extremely satisfying. ⭐

I am not satisfied with the fiance department I feel with the credit score and down payment I gave my interest rate should have been lower. Had I been white I would have gotten ah better interest rate even though my credit score was and is 771 and didn't make ah difference...Being black and trying to have nice things is hard in the world .Next car purchase I will shop else where maybe I'll get ah better deal maybe not.

I had a great experience with Kelvin the sales rep, he was not pushy and was willing to go above and beyond for me. The process took a bit longer than I would have liked but that was because the tech broke the key fob while replacing a battery, Kelvin actually ended up fixing it and I was able to drive home in my car.

X was very helpfully and made the buyi g process so simple and easy.

I always come to Mercedes Benz of Houston North to get my vehicle and they never disappoint. Natalie always takes care of us when we need our vehicle service and does a phenomenal job with taking care of everything. I greatly appreciate their hard work and effort at this location.

Excellent Customer Service, completed repairs without an appointment.

Hit a massive pothole at 6 am and limped into MB of Houston North. Tire was literally coming off the rim when I pulled in. Service guys were awesome (Isaiah and John), opened up early and got repairs going. Could not be happier with the care and quality of this first experience. Expect to definitely come here for my future service needs, which hopefully will be of the more routine variety ! Thank you !

Very friendly and knowledgeable about Mercedes

Been with this dealer ship for more than 24 yrs , dealership sold to Autonation and it went down hill. I give 5 stars for my salesman JAJA for his excellent work, but for the dealer Autonation financing , body shop, service , all bad My main reason , they tried to deceive me with the prepaid warranty for 4 years, I paid $5638.00 and $3850.00 for tire and wheel warranty with all there lies , but I cancelled , one phone call I get the same prepaid from SEWELL dealership for $2850.00 and tire and wheel warranty for $2000.00 , why , are we that fool , no respect. Autonation is not worth working with.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

We have several Company vehicles that need to be service and they have always made it a priority to take us in and get it done, even if its last minute. Darrel and his Team are great!.

Went in thinking there is no way I?m walking out with one of these cars! But the team gave me so much confidence and they were helpful every step of the way! I didn?t spend all day in the dealership I was in and out in 4 hours with my new car! I want to thank everyone in the process of helping me!

Best deal I could find in Houston on the mercedes e350. Their listing was $1,800 less than the exact same one I was going to buy (same mileage, same exact packages, color etc.) it was also a Mercedes pre owned certified.. the other was not, so a much better value. The salesman and the finance manager made the whole process quick and easy!

😀 I was helped by Natalie, and enjoyed her updates. She called me everyday and help guide me to best solution of Mercedes Benz repair. I normally go through Issah, but it nice know that everyone there can work with the same care enthusiasm for the customer. This is a great to take your Mercedes Benz.

Gordon Barnes was really terrific! He was very patient and explained every detail from start to finish. Even when we were wavering on what we wanted he talked us through all the pros and cons. After our purchase he spent time to explain all the technology of the car and all details. Highly recommend! In saying that about our salesman, I will say that the finance representative, Zach was not near as friendly. Very condescending and judgmental of our choices. I do feel when that is the final experience it should be reassuring of our decision and give us a feeling that the choices we made were right for us. That?s not exactly how we felt. Would definitely purchase another vehicle from Gordon but would ask for a different finance representative.

I've attempted to reach the GM at this location, have left messages and didn't receive a call back regarding my concerns. I was so excited to buy my first Mercedes Benz, but my experience was ruined after dealing with and being lied to by a female sales associate J.A. I left the lot with the service B light on and was assured service was completed on my vehicle and the service dept forgot to reset the light and to drive back to the service dept for them to reset it. She told me there were no open recalls and it turns out there were FOUR dating back to 2021! I had difficulties connecting to the Mercedes me connect app since I bought the vehicle April 20th and she quit calling me or responding to my text messages in May and the issue went unresolved until July when I took my vehicle to a different MB location. It turns out the reason the app would not work was due to one of the recalls related to the MBUX system. I did attempt to have that recall resolved late June at the Houston North service dept and but either the recall wasn't fixed or done incorrectly because again the app would not work. The second MB dealership not only corrected the issue but also was proactive in fixing an additional recall so that I would not have to go back and forth like the Houston North location would have had me doing. The app was working after visiting the second location and having the recall on the MBUX system fixed correctly. They also looked up to see if the service B was done and it had not been done like the salesperson J. A. at Houston North told me it had been. I reached out to the service manager to speak to him about these issues and he called but there was no follow through. I wanted to let him know that the sales associate I dealt with lied when she told me the service had been completed and his team reset the light without actually looking up to see if service was in fact done. Both service manager and general manager have not returned calls. The service was completed at the second location and taken out of my prepaid service plan, but it should have been done before I drove off the lot when I bought my vehicle like the salesperson J. A. assured me it had been. I see very good reviews for this location, and I wish I could say the same about my experience, maybe if I dealt with someone with integrity, I would not regret ever buying a Mercedes vehicle. I found my vehicle on an app called CoPilot and it had everything I wanted. I settled for the trade in offer that was 1500 less than what a BMW dealership was offering. I regret ever stepping foot into MB Houston North location. Dealing with this saleswoman and seeing how my concerns were dismissed by the GM and sales manager felt like I was dealing with the stereotypical used car dealerships.

Customer facilities are mediocre. Not much comfortable seating and nothing in the way of vending machines for the sometimes long waits.

The purchase process for my new Mercedes Benz GLC 300 was easy and fast. Thanks to Jennifer and the Dealer's team, I am very happy with my new car.

I purchased a vehicle from them on June 24th and they registered my information to someone else's vehicle. I've called the dealership and was advised everything was taken care of, a mistake was made. Well, that vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been such an inconvenience to me. I will not purchase another vehicle from them again.

They advised they would hold the vehicle I wanted and set an appointment at 5pm Monday for me to come in. I showed up at 130 pm and they said they sold it. I was promised on Saturday by manager Max that they would hold it. Had I known they would do this, I would have driven out Saturday to buy the car. Now they don't want to talk to me. I guess they decided they could make more money from someone else. Obviously them giving their word means nothing. Terribly unprofessional.

I had a great experience buying my car. mike Lopez went above and beyond to help me out.

Muy buena atenci�n para los clientes maravilloso atencion.

Really great experience thank you Anna

Edward & Edwin were great people to work with during our purchase. Upfront & honest throughout the entire buying process. I will definitely purchase from this dealership again in the future

Outstanding Customer service. They addressed my recall in a timely manner.

This is my third purchase from Houston North. Edwin is a great Manager. He takes the time to listen and helped make the deal happen. Working with Nicole in sales was great! She has followed up even after the sale to be sure I was happy with everything. She took the time needed to get everything done that was promised. I highly recommend them both. Thank you!

I had an excellent experience with Mercedes Benz Houston North. Took my 2015 model CLS400 for my first (annual service) despite a few hiccups like: 1- Having made an online appointment and had a confirmation it didn't show with the service advisor but luckily after showing the email confirmation my car was put through. 2- I had a 3 year pre-paid maintenance package that didn't show up on my car profile but the service advisor was able to quickly work with the Finance team and sort that out. My car was serviced quickly after that and I also opted for an AC cleaning (very affordable). All in all I highly recommend MB Houston North for any Mercedes-Benz service and maintenance and I thank greatly Yamileth Hernandez (Service Advisor) for her amazing efforts, she was able to tackle everything smoothly and quickly!

Our service repair contact Ahmed was excellent. He listened and followed up with us in a timely manner. He was also genuine which goes a long way!

🎖I have been a customer for 10 years when I first purchase my vehicle 2011 GLK 350. I have always had my vehicle serviced by Jason Fleeks. Jason has been professional and courteous every time for each occasion. He takes really great care of my service needs. I will receive a call or text letting me know my vehicle is ready. Whenever possible he had provided me with transportation. Because of his expertise in identifying the problem of my other MB I'm driving this vehicle. What a great opportunity and relationship we've built. Thanks Jason Fleeks! Keep doing you!

Respectful, patient, provide accurate updates, not pushing, make me feel special. I have been working with Christina and could not be happier

Jason is an excellent service technician! Very professional and personable. A great representation for Mercedes!

I’ve been in very good hands!! I’ve had zero complaints soo far!! I would definitely recommend!! Zero complaints! If your looking for car look here!

I had the best experience and I wish I could give 10 stars because Austin was the best. The greatest thing is that he made my daughters dream come true when the car arrived that I ordered 2 months ago. He was always calling giving me updates and I?m in the construction industry and communication goes a long way. I would refer him to any of my friends or people looking for a car. The dealership in general was A+ when I step in the doors. Thanks again Austin for making my daughter happy..

This was my third purchase from Gordon Barnes and it was perfect from start to finish. Thru the ordering process to the regular status updates to the day I drove home in my new 2022 EClass it was first class service. If you ever need a new Mercedes-Benz Gordon is the only person you should call.

Best customer service ever!!! I went in for a battery but when the service guy saw my tires he was very concerned about my safety. I left with 4 new tires and a battery at a grate rate. Thank you so much.