Recent Reviews from Mercedes-Benz of Houston North

The entire team was very courteous and professional

Great service and nice and friendly staff. It’s big as well and have a wide variety of cars.

Bad experience in 2022 in service department

This is a review for the parts department of Mercedes Benz of Houston North. I was on a website called MBParts which is a Mercedes Benz websites looking for a particular part. The website did allow me to select participating dealerships that were close to my location. I had called a few that did not have the part I was looking for. Houston is a not that far of a drive from Austin, so I figured this would not be bad. I call up this location and was immediately put on hold. No problem, I figured the were busy. The parts guy gets on the phone and tells me he has two of them. Great! He then quotes me a price that is almost $200 MORE than what this website listed who also listed this dealership as one that I could order the part from. When I told him I showed a part price much cheaper, he proceeds to tell me that there are different "pricing tiers". Thanks Captain Obvious. I know that. My brother used to work for a parts supply house. He then tells me, "We do not send to no residential addresses." Wait, what? Can you use proper grammar when talking to a customer? "We do not send to no residential address?" Do you think you could speak proper English and not be rude or inconsiderate with me as you are trying to earn my business? He then acts like he has never heard of the Mercedes Benz parts website. Are you new? I was happy to give him the URL and show him they I can order this part and show him the price. I ended up disconnecting with this guy, I did not appreciate the unprofessionalism this parts guy had. Thanks, I will take my business elsewhere. Mercedes Benz of Houston, if you ever find out who this parts guy is, fire him immediately because you are losing customers who are willing to travel to your location to purchase parts.

I was fortunate to work with Alex Christy on the purchase of my 2018 GLE 4-matic. Living in Austin and working full time made the trip to Houston out of the question. We managed to work the deal over the phone with the only pain point being having to go to and dealership rather than have paperwork sent directly to me as other dealerships do. All and all I am very happy with my experience

Bad experience in service department

The A and B service is very expensive and is required every 10,000 miles or one year. The team is able to complete the service within one day along with a complimentary car cleaning. If there is anything above what your car is sent there for, they send you videos of the issue and call/text with their recommendations and pricing before proceeding.

Like always, I have great customer service at Mercedes Benz North. I will continue to bring my car here.

Isaiah always takes care of me, and ensures my GLE350’s maintenance experience is top tier. Service is professional and prompt!

I bought a car recently from the dealership. The overall process was good. The good parts were that there was no back and forth for the car price. It was a CPO priced fairly given the current market conditions. The overall experience can be improved further by providing an overview of the car features to the customers at delivery. For example, the “Hey Mercedes’” voice assistant doesn’t seem to be working right now in my car. I have tried “google” to resolve the issue, but no luck so far. I am hoping not to go to the dealership for a resolution as that takes time and effort. Ideal scenario is that you walk out with the car with good knowledge about the features and everything in a working state. Other than this, everything worked well during the buying process.

Purchased my second vehicle with Marko and Dale last week. The vehicle that I had wanted to purchase was in another location, which wasn't an issue because they were able to have it transported to the dealership in a very timely manner. Communication was consistent throughout the entire purchase and post sale process. All questions and concerns were immediately addressed. The salespersons take their time with you and value your time. I would recommend Mercedes-Benz of Houston North because of the transparency in sales, remarkable customer service and great selection of vehicles.

Good experience. Jesinia kept me informed and was pleasant to work with.

ANA HAVE THE BEST COSTUMER SERVICE SKILLS / FRIENDLY PEOPLE

Just purchased my second vehicle with Vernon Gatlin. Extraordinary service from start to finish! It took a while to find my car, but he kept me updated throughout the process. Mr Gatlin was extremely thorough and knowledgeable. Everyone I encountered was helpful. And I absolutely love my new 250 GLB!!! I’ll never go any place else.

Jason Fleeks has been my advisor for many years. He has always been responsive and professional. Jason made the experience pleasant.

Don't waste your time at this location, the tech will guess what your issues is then fix it, when it's really another problem them bam!, just like that you out of about 4 or 5 thousand dollars smmfh. They got me😡🤬

Only thing missing was help with the new features on my new purchase.

Great experience, personalized and genuine. I recall being approached by one of the managers while I was waiting to be served, that interaction set the tone for the rest of my visit. The next time he approached me, it was to introduce a sales representative who was assigned to me - all done within 6mins of walking through their door. My representative - Travis Lewis is very experienced, he understood what I wanted and did everything possible to find what I wanted at the price point I wanted it. I'll recommend Mercedes-Benz of Houston North anytime!

Had a great time at the dealership real polite and they will work with you

Mercedes-Benz Houston North is my preferred location. Their customer service is excellent and efficient. I was checked in and out within 10 minutes. My loaner vehicle was clean and ready when I arrived. Carlos was the best and was patient and courteous when answering my many questions. If his manager is reading this, he deserves a raise.

They change the price of the vehicle once you go in to finance, charge 15THOUSAND DOLLARS to you already overcharged sale price , as well as fees . I advise attorney representation even if you are paying cash.

Awful and very dishonest. They told me I needed a new radiator, ac line and a few other things. Come to find out there was nothing wrong with my radiator or ac line, one of my bronze bolts got lose and just needed to be tighten for it was leaking coolant. They were trying to charge me $3600.00 for something I in FACT DID NOT NEED!!!

I recently went into this dealership and one of the sister dealerships my credit was ran multiple times in excess...I was also pressured into vehicles I didn't have an interest in no in my desired price range... I signs a several pieces of paper work after negotiating a deal... I came with a trade in was told I could use for my down payment I informed I didn't want to put any cash down I was assured the deal could be worked after what took place at the Greenway location.... north Houston was persistent about getting cash out of my pocket...it went from we need 200$ to 400$ to 1000$ to 6000$ is when I retrieved my documents and left....I have copies of all the papers I signed I wasted a good 6 hours in 2 days I asked to speak with a manager and the finance manager. I have text messages to show my request was ignored

The sales person told us the price of the vehicle, also that the car has unlimited warranty untill 2027, which was an advantage over purchasing a brand new, also stated that the car already had window tint as well as protective coating on the paint. When we get to finance the price is higher by 1 thousand dollars, exsorbent fees are added, as well as 15 Thousand dollars extra, she said everything had to be done on the tablet. We went from 10 percent financing to 6 percent she said over the phone it would drop the payment by 100 dollars however when we got there it changed by 70.00 . She refused to make correction and refused to correct the price. Very evasive and deceptive.

Love the team here they were overly nice and worked hard to make sure I was happy and got the car I wanted. Now fast forward 10k miles later, I visited the service department for routine maintenance and expected 5 star service and was given 10 STAR SERVICE!!!

Ahmed, my service provider was very friendly and honest. My car was ready before the time it was promised. I only wish the dealership provided pick up and delivery.

It was good , Mac was an excellent person to work with along with the detail person. Thanks.

Very nice people and professional, and educated, perfect repair, don?t pay you money in other mechanic shop they don?t do warranty for the job.

Brought my car in for service and was treated very well by Hamed Amed. Was late for my appt due to construction but was seen right away. Service was great and very professional. My questions were answered and my needs were met. I would recommend this location 100%.

Had to bring in my Mercedes E350 for some maintenance, it was running rough and had several warning lights on. I had recently brought it in for a service and they repaired some leaks on the engine covers, intake manifolds. I was told by my service manager that there was some electrical connectors that were not installed correctly when they put everything back together, they came loose after a few hundred miles and the car started to malfunction, hence the unscheduled maintenance. The repairs were made and the car is running great again, I did not get charged.

Mercedes Benz North Houston is very professional, courteous, and efficient! The environment is clean and inviting. I would recommend this location 100%!

They would not except a draft check. When the check got there they sent it back. Which cost them an extra $40 because the credit union wasn't at fault. When finally picked it up. I had to wait an hour because it wasn't detailed. Still waiting waiting on a ordered piece for the trunk. ?

Outside of purchasing my car…this experience has been anything but positive. I have never purchased a used car, but was assured a certified pre-owned was the way to go. I asked for several cosmetic things to be fixed on the car, I have asked for certain things to be done and not be done (and it’s been done, but what I asked for wasn’t)… after waiting HOURS…The biggest regret. The service department is NOT customer friendly. It’s so very unfortunate for me because the North location is already a drive, and now I have to find another one that is significantly further with the hopes of receiving better service.

Outstanding customer service! Friendly and courteous staff. I flew in from out of state to purchase the car. Josh even gave me a ride from the airport! Would highly recommend.

Great service!

All questions answered, timely responses and great price on enclosed shipping. Extremely happy with my vehicle purchase

Bought my first Mercedes and it was an amazing first time experience. Stacy Allen was really helpful and friendly from the beginning to the end of the process. She made the process easy and fast. I am so grateful that she was the person that walked me through this process. Thank you for everything, and making this the best car buying experience I could have ever imagined!

Took 3 hours to resolve my issue and was more costly than expected

Ms Ana Alvarez and her colleagues did a wonderful job! The concierge/gentlemen in front are very polite and professional. My car was clean, great experience overall, highly recommended!

The best customer service!

Ms Ana Alvarez, and the concierge that greets you in front did a wonderful job. Huge thank you to whoever serviced and cleaned my car, excellent job!

Great and on time service. Jason is the best service advisor. He makes sure to take care of his clients. Everyone at Mercedes North is always so polite.

I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He was responsive and friendly from our first conversation and kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

This time Mercedes Benz let me down Big time Service advisor very unprofessional Lacking in knowledge and the 2 service I ask to be provided they said they can’t fix or found the problem But they were very insisting on selling all kinds of services No stars at all I still end up paying almost 1 thousand for not doing nothing

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I really liked working with Gordon Barnes when ordering my GLE. He is knowledgeable, responsive and friendly. I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He was responsive and friendly from our first conversation and kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

Our service rep (Amad) was informing,and patient with our many questions

Purchasing a car from them started out good and ended horribly. Worst experience purchasing a car. If you are a black owned business I would not recommend spending your dollars here. Stacey did not make it any better. To spend over 70k in cash and receive the type of service I did is ridiculous. If I could do zero stars I would. Reached out to the manager weeks ago and still haven’t heard back from him. Also been 2 months and no plates either. No correspondence from the lot. Stacey definitely needs to address her demeanor when ppl are purchasing cars and it’s part of her paycheck. I don’t understand how Benz is considered upper class but the service is piss poor.

I purchased an 2018 Audi A7 after seeing the vehicle online with MBHN. Jenniffer was very knowledgeable and responsive through all aspects of the sale. Tarique explained the warranty and insurance options clearly for the financing as well as getting a great rate and terms. I got a great car from a a team of real professionals.

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You can trust them. Reliable, fast and great customer service.

Marco is an amazing sales person, helped me to chose right car for my needs amazing place highly recomended go in and ask for Marco!

They keep guessing on what the problem is. They need better mechanics and need to have better customer service and need more employees. They have a crew of young ppl who don?t know xxxx.

After a not so great experience at another area Mercedes dealership, I went to Mercedes Benz of North Houston to meet with Dali who helped me purchase my beautiful GLA 250! Also, the finance guys were awesome. Enjoyed my experience and looking forward to more in the future.

You can trust them. Reliable, fast and great customer service 👍

I would recommend buying a new car from MB Houston North for the great customer service my salesman, Gordon Barnes, provided. He was amazing. The entire new car buying experience was from a distance beginning to end by phone and email. It was a smooth, easy process.

Jennifer my sales person was knowledgeable on my CClass. my fiance person Frank got me a great interest. the interest rate was one percentage one day then a few days later Frank called me in with a lower rate. gracefully

Excellent customer service. Thanks Christina!

This is a long time coming and sorry for my delays in posting maybe could have helped someone out. First off I had to take my vehicle in for a sunroof issue which is common issue with some plastic pieces breaking. At the time I would have still been under warranty but because my vehicle had been in an accident they did not honor it. I can agree to disagree with that decision as MAYBE that is what caused the damage? What I find completely wrong is that when I took it in the sunroof still moved back just not to the point where it could over come the mechanical damage. So you would bring it back down and it would close. When I tried it when I picked the car up it would not move at all. I suspected they did something so it would not move to prevent me from getting stuck open. I since then have repaired the mechanical damage ( replaced the rails just because I didn’t want to have any further issues but it still won’t move took it back to them and they denied doing anything to it?! I KNOW it worked before in any case go to the woodlands they get all my business from now on.

The Mercedes-Benz attendant directed to the service bay lane and greeted me with a smile. He asked for my Service Advisor's name and shortly Mr. Jason was at my car door. I had additions questions concerning my car which he gladly answered and logged in my car for service. He made arrangements for me to be shuttled to my destination hectic free. He contacted me with auto part cost as I requested. This was done in a timely manner. He contacted me upon service completion. I was shuttled back and he updated me about the service completed then asked if I had any questions to ensure satisfaction of service. He walked me over to checkout and this too was hectic free. Checkout was completed in a timely manner as well. Thank you Jason for your professional courteous mannerism. In addition, the shuttle drivers were pleasant and professional in my travel.

The service here is great..The sales team is on point...I was in and out in 2 hrs...

Absolutely terrible dealership! I bought my car in October (GLC 350) and found drugs hidden in the vehicle. I reported it and management seemed to not care and only offered service vouchers. Which I still do not have. They shared the vehicle was transferred from California and perhaps it was not well checked when bought. 3 months later they gave away my tags to the wrong person. Here we are 6 months and I am still driving around with paper plates. No one has followed up with me and when I called no one seems to be able to provide an updates on my plates. I bought a 50k vehicle and this is the level of service I received. I will not be doing any business with this dealership and will be going to another Houston location or switching to BMW. My advise is to go to another dealership .

Provided excellent service without having a scheduled appointment. Checked my tires and found nail. Checked my account and noticed I was covered under warranty. Replaced tire and had me on my way in less than 45 minutes.

My car broke down so I had it towed to Mercedes north Houston. Christina was my service advisor and she did a great job.

Shayan Nasirzadeh was great. He really made our purchase go smoothly and quick. Everyone at the dealership made us feel welcome and were very friendly. First class service for sure.

I purchased a vehicle that had recently been traded in. They serviced the vehicle, replaced parts that needed it and made me feel confident the car was on top working condition.

Buying process was great! Of course it is! They want your money! After purchase I received a call that my plates were ready. I wait a week and nothing comes in. I call back and they said their was an issue with the Vin not matching the registration. At this point I call every week for a month and a half and everyone tells me the same thing. It’s almost as if no one is working on getting my plates fixed. I asked for a supervisor and a direct line so that I don’t have to get through the sales department every time to talk to a person. I didn’t get a direct number and guess what?! No answered the call when I was transferred. The people here are very disorganized and will not communicate with you what is actually happening. Very poor service for Mercedes. DONT GO HERE!!!

Love the 2021 GLC 300. Great ride, lots of room and no Tesla range anxiety. Xavier Vargas, the sales rep was great. He was very knowledgeable, great demeanor for sales and spent a lot of time w/o distractions. Traded in a 2021 Tesla Model 3. The trade-in negotiation was led by the retail sales manager. He continued to tell me he wants the trade to be fair for both parties, said to trust him he had nothing left to offer and so we did the deal. After the fact, I saw my Tesla was listed far above what the sales manager said it would be listed for proving it was far from a fair trade. Of course, he blamed corporate for setting the price $2000 over what he said it would list. Lesson learned. But, I have a great car so it's time to move on.

Great service fast

MB Houston North has been my preferred service provider for all my needs since 2008. The agents are courteous and thorough. Their vehicle inspection process finds many hidden issues.

Alec was great. Always available, even with a busy showroom. Made the process easy.

Good showroom

So in love with my CLA signature AMG! 🥰❤️💕

Ana in car service helped me the entire way through. Impeccable customer service. Shout out to the service department as well.

They made possible for me to have a vehicle while they service mine

I was again very pleased with my recent purchase experience at Mercedes-Benz of Houston North. My Client Advisor, Mr. Vernon Gatlin, was most professional and easy to deal with. This was my third vehicle purchase from MB and I would highly recommend this dealership.

My car was in to repair two tire wheels, previously repaired, and it took a total of 19 days to get my car back. When I picked it up, I just refuse to leave it again. I will have my wheels done correctly somewhere else.

Nice place.. friendly Staff.. Amazing Cars

I just got a new car here, and Tony Gonzalez helped me through all the process. Ace, one of the managers, was also very helpful and friendly. I am very impressed with the quality of the service and how much they helped to find me a car that matched was I was looking for. I will 100% recommend to anyone looking for a new car to visit them and see Tony. Update! I went back on April 2022. I didn’t see Tony this thin I tried to contact him but to no avail. This time It was Anna who helped me. An excellent seller, very patient and incredibly nice lady. She walked me through all the process properly and carefully. Ace, The manager, was great as well this time. Not too happy with the financial guy, I understand it was already late night but it was late for Anna too and her attitude was different. He was kind-of in a hurry but he was nice as well. Not as patient as Anna though. Lol They are a very nice team and always find a solution and the way to provide me with what I am looking for.

When registering my car for service I wasn?t offered a loaner vehicle, I was offered a ride home. When I arrived I was greeted and a service advisor was summoned out to my vehicle. She checked my car out and took pictures. We go inside while she writes up the work order. Then she ask me again was I going to wait on my car or would I need a ride. I told her I told them yesterday that I would need a ride. I asked how long was it going to take because I use my car for work (I?m a Realtor). She said it will take about 3 hrs. She wrote on the work order out by 12p.m.. Then she says well I will have to see if I can find you one. She walks me over to the service desk and have me sign in on a clipboard. I then had to sit and wait. I checked my car in at 9:00a.m. I arrived back home after 10:00a.m.. I missed a phone call from the dealership @11:52a.m. I immediately called back no one answered the phone, I waited and I called back again still no answer. I then sent the advisor a text asking asking for an update on my vehicle. She then called me back asking did I want any extra services that they suggested, I told her no I had already declined them in the email sent by the dealership. She replied I?ll send the driver to pick you up when your car is out of the car wash. It was after 1pm already so I texted her back and asked her to send the driver now so I could be there when my car comes out. She replied the driver will be calling you when he?s on his way. I arrive back to the dealership around 2pm. After arriving back at the dealership and paying my bill, I went sat outside and waited on my vehicle. My vehicle finally arrived and I jumped in to try and catch up on some of errands I needed to get done. When I got home and looked my car over. The outside looked good but the inside was okay but it was not wiped down at all. I looked in the trunk and it appears it hadn?t been opened at all. It looked the same way It looked when I dropped it off. This whole Schedule A service took 5 hrs. out of my day. What can you do better? Offer loaner vehicles and if you say that the vehicle is going to be ready at a certain time try and make the deadline. When you cleanup the vehicles clean the inside and out including the trunk.

Exceptional service. Extremely professional. When you enter the service I was given VIP treatment from time the I pulled into the garage to the time I paid my bill.

Came to this place after looking for a new car. Settled for a 2019 mustang. Good price, not alot of mileage. My biggest problem is they weren’t able to raise the suspension back to factory. So i have to handle that out of pocket. Even so, Kelvin was helpful and thus far continues to aid me in my journey with my new faster, smaller car.

Great overall experience with buying a new vehicle. Mike Lopez did a great job and really worked hard to get the deal done.

This was my first purchasing experience at Mercedes Benz of Houston and it was probably the easiest experience I’ve had buying a car. Alec was my sales person and he made sure I got the best buying experience as possible as well as the rest of the Mercedes Benz of Houston team ! I will definitely be a lifetime customer.

I love my car GLC!!!!!!! It's a great car for a family with younger children and it is very reliable I absolutely love it.

Great customer service! The staff was very friendly and knowledgeable. Didn?t keep me waiting and work was quality.

Third time being there. And I must say lol JAJA ANELE IS THE BEST. HIS PROFESSIONALISM IS SO WELL MANNERED. His knowledge and explanation for customers awareness is great. I will tell everyone I know about Mercedes Benz of Houston

Very fast and great service!

My last visit was amazing and Isiah totally exceeded my expectations.

In August 2021 I flew to Houston to buy a GLE400 Mercedes after talking with Stacey who assured my husband and I the vehicle was in perfect order and there were no scratches or dings. Additionally, Stacey advised us the vehicle had been through the Mercedes pre-owned certification. We completed the finance information over the phone so when I arrived from Denver all I would need to do is sign and go. However, when I arrived, I add to complete all the paperwork again, there were dings, huge scratch and paint issues. Also the seat heater on the driver side did not work. Stacey referred me to the manager and who was less than helpful and lied about how the heater worked. I had decided not to buy it. But then a "general manager" came to talk to me and reluctantly I agreEd to buy with the understanding everything would be fixed. The finance part took 3 hours and to this day we do not have a title. We've made several phone calls to Stacey and the store manager Ace. Stacey has told me several times it's a Mercedes issue and to call them. Mercedes tells us their Mercedes of North Houston is privately owned and there is nothing they can do. Just yesterday we found out they never gave us the tire lock key, so we are not able to get our tires rotated. This is the worst service I have ever experienced. Still waiting on a title, tire lock key, and a return phone call from anyone at that dealership.

This was a great service when I visited the dealership from the time I drove up..

In need of a vehicle? This is the dealership for you. If it's not in their showroom, or on their lot, they can get it for you. I recommend asking for Stacey or Jennifer (they're the best sales team ever) Go get a car and tell the girls that Tracey sent ya! beepbeep

Best car buying experience I’ve ever had. Thanks Alec!

The overall service was excellent, the staff were very friendly and helpful, they provided transportation for me while they work on my car, in the work was completed in a timely manner. However I was not too happy that when I went to pick up my car and I went to the payment desk, no one came out, like they usually do, to explain about the work that was done or the results they found, if anything else needed to be replace. This was unusual for them, because during other times I have been there they would thoroughly explain everything to me. But this time I had to ask, but they did answer all my questions and honored the original quote for services that I was given, and I was able to use the coupon that was mailed to me, so I very, very happy about that. The only other thing is that they replaced my windshield wipers blades, and when it rained a few days later and my wipers automatically came on, one of the blades just broke off. Thankfully there was another Mercedes dealership close by and they replaced them, but I had to pay $75 out of pocket, but when I called the Mercedes-Benz North, they gave me a $100 credit on any future work, and again I was very happy. So if something is wrong that quickly take care of things and leave you feeling very satisfied

Great customer service.

Darrell and Ana went above and beyond to ensure that I was satisfied. They took very good care of my vehicle and of me. I will be contacting Darrell for all of my service needs. I'd also like to thank the technician for taking the time to explain the repairs. Great team and service!

This isnt my first time dealing with Mercedes Benz North. Every time I walk into this place I am treated very well. When buying a vehicle, it isnt often you feel like the dealership is on your side. MBN does an excellent job pushing to give you what you deserve and get you approved for your vehicle. I even referred my girlfriend over and they treated her the same. Within a couple days we were both driving new vehicles and very pleased with our service. BIG shoutout to Dale and Luka! You guys are the best.

The price was kind of high for the repairs. The staff was very well trained on politeness, courteous, smiling. This is a great service team. The price was kind of high for an alignment & rotation.

Extraordinary customer service, great pricing and a very good selection of vehicles. MB North makes the entire automobile experience very pleasant. I highly recommend this dealership.

If you want Great Customer Service go to Mercedes of Houston North. Ask for Edward Huerta, you?ll have a Fantastic experience.H

I worked with Forest McPhaul on my vehicle search and while there were challenges with finding the perfect GLE350 due to limited inventory and my budget. He was steadfast in helping me identify the right one and while it wasn’t the original color combo I was interested in, now that I’ve been driving it a few days, I’m absolutely thrilled with it. Thanks to Frank in Finance also for great financing rates and purchase experience!

I am OVERJOYED with my experience at Mercedes-Benz of Houston North! I was quickly assisted by Dale who went above and beyond to find the vehicle that fit my standards and budget, and kept contact with me during the entire process to ensure I was well taken care of. Luka and Jackie worked their financial magic with me to achieve an in house APR rate that was unmatched by other banks since I shopped around and was quoted higher. Overall, I am happy to say they have made a lifelong customer.

As always, Service Advisor Issaih was professional, courteous, & very knowledgeable.

Opened my trunk and the repair had not been wrapped up properly. Car components not put back in proper place after the repair.

The sales person and his managers were outstanding. No cars available but there was one that arrived in the port. The deal for the car and the trade in were okay or better than other dealers, considering this is a special kind of a sellers market. We worked out everything and I gave them a $2500 deposit. I was told the car would arrive in 5 to 7 days. It took 14 days. I drove 90 minutes each way to pick up the car and thought it would be a fast visit and we could eat dinner in the area. Finance made us wait 3 hours to sit down!!! So we were pretty hungry for 3 and a half hours just to pick up the car. The showroom and amenities are okay but not as nice as most Mercedes dealerships. The first visit was great, but the treatment by finance was terrible. The guy would not take no for an answer on the add ons, had to correct documents because he choose loan instead of lease, and made a personal call on his cell phone when we really wanted to wrap up and go to eat.

Jason was my reparative who helped me with my service on my vehicle. He was the first one in to open the office and closed out my tick the same day at 6:30PM. The dedication and client personal car is why we have bought two cars there and will continue to. The work the service folks do are top notch and those that clean my car to the level, that I feel, is a much better level I could even do. If you are looking for a family type dealership this is the one to look into.

Excellent service!! Best in the city highly recommend!

Anna Starkova was a pleasure to work with, she really made us feel like they really cared for us and covered all questions and worked very well with all our terms very happy to have met her and Max was awesome as well, thank you so much for the great experience we are happy with the new car purchase.

Absolutely disappointing dealership. I’ve bought from four different Mercedes dealerships over the past 25 years as I’ve transferred to different parts of the country for work assignments. I’ve always had wonderful, reliable sales and service experience with Mercedes. The no-gimmick, no-pressure, no BS sales style was one of the factors that made me a lifetime Mercedes fan. If my first purchase of a Mercedes had been through this dealership, it would have turned me off of Mercedes for life. I was promised repair to the couple of items that needed correction on my brand new Mercedes SL450. Never happened. My prior lease was not paid off as promised and it took 3 months to correct that problem with very little help from the salesman or the financial manager and dozens of unanswered calls and emails. The finance guy who closes the deal and with whom I signed the papers was incredibly high pressure and became visibly angry when we did not agree to purchase additional warranties, windshield coatings, tire warranties, etc. I suspect this is why my lease was not closed out properly. One more thing? My vanity plates were not transferred correctly although I paid an additional fee. I received new plates when they came in and I had to transfer them back to my vanity plates myself and pay for that as well. Again, all of this with NO assistance or replies from the salesman, although in a three-month period I first leased a GLA through him and then bought the 450 from him. NEVER EVER, EVER WILL I DO BUSINESS WITH THIS PLACE AGAIN. What a shame that 25 years of my great relationship with Mercedes was ruined by this dealership.

Horrible customer service skills at this location. If ever you have to call up there for anything after the sell, expect to call numerous times and leave several messages and they still may never return your call. I have been hung up on and lied to numerous times. They don’t care about anything pass the sell. If you are in the market for a Mercedes I would suggest the Woodlands location.

Excellent service! Carlos Trevino and David Fontenot provided quality care for my car.

First I would like to say that my GLE 450 is the best vehicle ever. Secondly, our sales guy Mike Lopez was wonderful he treated us with respect not like at Lexus where they looked at us like we couldn’t afford to be there. Thirdly, I must complain about the finance department. We got a 5.99 apr and after reviewing the paperwork they switched it to a 6.19 apr and we are going to pay 106k for a 75k vehicle. 5 stars for my sexy vehicle 5 stars for Mike 0 stars for finance department.

Service was quick and easy. Everyone was very polite. Facilities were very clean and well kept.

They were very professional and adequate. Great experience overall. I believe the waiting process was somewhat long but they’re service was excellent. I’ll be returning to that location when time permits.

Excellent service, all staffs specially I want to say thanks to service advisor Christina. Her manner of service to customers was exceptional.

Awesome customer service, very professional . The whole process was so quick, Nicole Medanic, she is the best sales rep you can have, very professional and kind.

I was not pleased with the service, my appointment was for 9: 30, and I did not receive a call concerning the car until 6:pm concerning the service on the car. I was not offered a loner car, when I had business to do for that day. As for as the driver who took me home and the one who picked me up was very professional. Also, the lady at the desk was very professional.

Very pleased with having my Mercedes serviced. During a routine maintenance, the service guy found 2 things covered under warranty. After waiting on the parts....service was great. I was given a rental and my car was ready in 2 days. My Mercedes rides so much better! And very appreciative service found 2 issues covered 100% under warranty.

This is the worst dealership and service department I?ve dealt with in my 66- years of life . This is also my first Mercedes I?ve ever purchased and it will certainly be my last !!

I brought in my 2021 GLE 350 for its first service to Mercedes Benz Houston North. I always ask about costs for things and I knew going in that it would be more expensive as it’s a dealer, but what I didn’t expect was REPLACEMENT of parts without even consulting me. When I questioned why my wipers (3 ) were replaced I was told that I had signed agreement to service A, and that’s what’s done because they “generally need replacement at 10,000 miles”. So apparently, they’re not even checked to see if replacement is needed; it’s just done to get get that extra money from you. Have you ever had someone put a paper in front of you and say you need to sign here, here, and here? There was a very brief explanation of what each was. When service A was explained, at no time did the woman tell me that anything would be replaced except my oil. I was told things would be checked. I was also charged $7 for putting some sort of windshield wiper concentrate in. The cost of this service was $450+. After not being consulted about replacement of parts, I am one and done. I will only go there for services related to warranty issues. The service shop that I have used in the past in my area would’ve charged $250, plus they would have rotated my tires at an additional charge of $25 as opposed to $139 added to the service A charge. I love my car and I can afford to take care of it, but this is just price gouging.

While it’s always a pleasant experience overall, hopefully my previous visit is the last time being told one amount and then leaving paying almost 3x the amount in the future.

Ahmed was great

Prompt professional work , well explained issues and recommendations from Jason, service rep.

The particular 2019 MERCEDES BENZ E CLASS COUPE vehicle I was interested in on your lot was already sold to another buyer flying in from out of state even though the sales person Kelvin Mitchell asked me to come in for a test drive. I got to the dealership at 1pm for my test drive appointment, 30mins into waiting, he told me one of the other sales person refused to give up the keys of the car for me to test drive due to a buyer coming for the car. They called the manager, and he told me, I should seat down and wait for hours so they can see if the other buyer would close the deal. Like I don't have anything else to do with my time. That was a horrible customer experience and a complete waste of my time. I decided to go for the 2020 model at another dealership.

Friendly people. Good service

excellent service

Love my car!

Impressed with the overall streamlined purchasing process with readily available Sales Associate and the customer service provided. Not fond of having agreed additional warranties to cover wheels/tires, dent and paint guard, in addition to GAP Protection and needing to replace and pay out of pocket for rear brake lamps and having to pay for the keyless ignition push-to-start button 5-days after purchasing my 2015 GL-450. While these may be considered trivial to most, it poses as a true nuisance and compelling me to spend additional out of pocket expenses unnecessarily, if only the vehicle would've underwent a thorough inspection to ensure its functionality of all electrical systems prior to a sale purchase from Mercedes-Benz of Houston North. Sales Director should consider reiterating importance of ensuring a thorough inspection is conducted for all vehicle purchases, especially for used vehicles without any Dealer Warranty or Certified Pre-Owned Vehicles.

I received a mail piece, and an email asking me for an honest review and enter the possibility of winning $100 worth of gas, nothing wrong with some help due to the fuel price increase. However, how can I possibly use gas money on a 45+ thousand dollars piece of metal and computers when you cannot even fix it (my car) in over SIX WEEKS! My horrible journey with a vehicle that should not be having any problems at 23K miles! "The best or nothing" is the brand promise to all consumers; I prefer nothing at this point. To feel unsafe in a car and on constant alert thinking what could go wrong next is a daunting experience. Being stranded because of a never resolved malfunction is a bad experience; being stranded in a questionable area in Houston is even worse. With so many people buying cars from your dealership, I'm sure one customer giving you an honest reality check means nothing. And for a company that makes millions of dollars in sales every week, you should care about your reputation, the reputation of a brand you represent. I am a fair person, and my honest review (s) represents an opportunity for you to do better. I will see if you really care about your customers and finally give me a callback to resolve this excruciating awful brand experience I have had with the products and services you offer.

When the Camber was pointed out as being wrong nothing was done about it . And i was still charged for the previous mistake

Love my Benz

Outstanding service. JaJa is very knowledgeable and professional. He truly went out of his way to ensure I was comfortable with my new GLE and both he and the dealership provide multiple avenues to make certain any question you might have would be answered quickly and correctly. Would definitely recommend this dealership and JaJa!

Was exceptional from the setting of appointment time of arrival reviewing my concerns with Jason my service advisor his knowledge and understand we outstanding. I was very happy with the overall service and assistance I received and will be happy to return.

It was a fast and easy service, my vehicle was retuned clean, especially from the inside.

I recently purchased a new Mercedes-Benz GLC300, I am not only well-pleased with the vehicle itself, but I am also blown away by the superior customer service that was provided to me by my sales representative Dalibor Vojvodic (Dali) and sales manager, Max Funderburk. With the current state of the market and the ever-increasing inventory shortages finding any new vehicle is no easy task; finding a vehicle with a very specific color, feature, and a trim-level is near to impossible, however; Dali and Max were up for the challenge and not only met but superseded my expectations by working tirelessly to find the specific vehicle I wanted. I can’t remember when I have ever been treated so well or provided better customer service at a car dealership. This was by far, the absolute number one, very best car buying experience I have ever had. I was treated like a king throughout the entire sales process, words alone simply cannot express incredibly impressed I am with my experience at Mercedes-Benz of Houston North. I certainly hope Mercedes-Benz has a comprehensible understanding of how valuable Dali and Max are to their company. These two gentlemen represent Mercedes-Benz very well and should be recognized and commended for the value they bring to the Mercedes-Benz brand. Though I hope to enjoy my new vehicle for an extensive period of time, there is no question that when the time comes for me to purchase another Mercedes-Benz, I will be right back at Mercedes-Benz of Houston North. Thank you for an excellent car buying experience. With gratitude, Charles D. Rawls Jr.

Awesome dropped car off and was out in 10 min or less with a loner Claude was very professional

Everyone was so friendly and helpful. I was purchasing a used car but was made to feel like I was a top of the line buyer!. Jackie was amazing and made the paperwork go smooth and easy.

Natalie is the best. service is always great. I would recommend Benz of Houston North.

Joshua was excellent. We did 95 % of our deal via phone and email. When we showed up at the dealer all we had to do was sign paperwork and roll out with our new car.

I have purchased 3 vehicles and I am more than satisfied with the service I have received. I have only the best to say about this dealership from the sales team to finance and so on. If I could give 10 stars I would.

I have worked with Jason each time I’ve had my car service. He is by far the GREATEST. He’s always so kind, patient, respectful and most of all KNOWLEDGEABLE. At one of my service appointments an easy mistake was made and he apologized and had it fixed quickly. He always ensures that he keeps communication open so that I know what’s being done every step of the way. I opt out of going anywhere else for service because I know Jason will make sure I am best taken care of by going to Mercedes’- North. -Shamitha H.

I took me car in for a Complimentary routine check because of an email I received. They provided me a shuttle to work so I had NO RIDE HOME afterwards. I let the gentleman know that, I even received the text service so I could text him and he text me back in order to check on my car. The morning went well, I got dropped off and things went down hill from there. I received NO CALL ALL DAY about my car or if they would come a pick me up NOTHING from them about my car or me. I call three times, got NO answer once called two more times hoping to get someone. I talk to a young lady that told me she would take my number and have someone call me. NO ONE CALL ME, at this time it's 6:00 and the service department closes at 7:00. I took matters in my own hands and just went up there to get my car, I walked up to the gentleman's desk that helped my and he immediately apologized to me explaining how busy it had been. That is fine, but it does NOT excuse the service from this service department!!!

Well I went up there just to look at their selection of vehicles and ran into Ivan the GM! He is just an amazing person that talked to me about all the vehicles there… trying to figure out how to best support my request! This is the GM!!! Spending time talking to me! Wow! Really felt important and like I was apart of his family! He then brought over Gordon… his sales rep and tech guru!!! Gordon then spent his lifetime answering all my questions with a smile and saying ask more!!! So like I said I was just going to look! I took home a certified perowned 2020 GLE 580!!! Just beautiful!!! Thank you Gordon!!!! Thank Mercedes Houston North!!! And thank you Ivan.. you’ve built and cultivated an outstanding team of professionals!!!

Staff is always great. Very accommodating. Now about my trade... lol

Friendly service, quick service, reliable service, dependable service,

I was so impressed when the representative remembered me first of all, I mean I brought my car in for the A inspection months ago. I received top dollar treatment, my car was ready in a snap. I would recommend Mercedes-Benz North to anyone.

Overall experience was good, but wait time was longer than estimated.

Great customer service. Stacy Abney-Allen was very professional as well courtesy. I have a will continue to recommend and refer friends and family to Mercedes-Benz North in Houston Texas.

Really bad service here they discriminate on me they left my mercedes Benz c 300 open from the sunroof and rain all the week sucks service

Ahmed is a great guy at service center he helps a lot to take of my sprinter van. Thanks for your help Mr Ahmed

Very easy fair transaction.

Took care of us in a timely fashion. Very happy with our service.

I have always been happy with the service at mercedes benz north side… the crew their is top notch! customer oriented and professional....much thanks to Isiah for his usual excellent support.

Mike and Ed are the best!

Very Friendly Sales Reps and just beware make sure the car is NEW not some loaner vehicle like they lied to me run while u can !!

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This is the best place to purchase a new Mercedes. The professionalism is top notch!

Love this place. Ahmed handled things perfectly. Thanks

Christina is amazing! She is very helpful and explains everything thoroughly.

We have had the car for about a week when we noticed that the front bumper keeps popping out after taking it to a body shop they said the front end has been wrecked and we need to replace the entire front bumper which will cost almost $1000. So I don?t recommend this dealership to anyone because they don?t inspect the cars before they sell them.

Everyone was extremely nice and offered me water and were even patient with my 4 year old who ran around the place literally all day while we were purchasing our car. Its a Great place!

Una atención excepcional

Ana Starkova and team (Ace and Ivan great to meet you) we’re absolutely fantastic! I got constant updates on my van as it went through the production process, and when my vehicle arrived,Ana called me the second it hit the lot. I swear everyone was as excited as I was about my purchase and for them, my purchase was a relatively low value one. The entire team and especially Ana made myself and my wife feel valued and appreciated! Also finance (Mark?) was wonderful as well. I was in and out quick and painless. Best car buying process I’ve ever been part of! Thank you Ana and team!!

I had the most amazing and professional customer service at the Mercedes Benz of North Houston. My sales representative Anna was the best person I could’ve asked for. I had been shopping for a car since last year, and it was either I couldn’t find what I liked, or some inpatient representative scarred the heck out of me. Anna was great, and everyone there were so welcoming. My Mercedes was really good, clean and drove just so well. I really appreciate the service I received at MBNH.

I have not had any problems with the servicing of my car.However, it was a shocker price to fix the smell of oil when I drive. Yes I would recommend Mercedes customer to take their car for service. My problem is that how I do know the service people are telling me the truth about my car. I bring my car for yearly maintenance every year. The problem of my smelling the oil when I drive shuld have been detected in November.

I am very satisfied with the sales experience that I received at Mercedes-Benz Houston North. Dalibor Vojvodic provided a superior customer service experience as a matter of fact, I don't know when I received a better. If you are in the market for a new Mercedes-Benz, you won't go wrong with this dealership, especially if Dalibor Vojvodic is your sales agent. I am well-pleased with my purchase and the customer service I was provided. I will definitely return the next time I am in the market for a new car. Charles DeWayne Rawls Jr. February 2022

Excellent service, specially by asst. service manager Natalie.

Not happy with the sale at all. I was preapproved by my bank and they wouldn’t accept this. So they had me finance through their finance company. After the purchase I asked to pick the car up later Stacy salesperson told me I had to drive it off the lot. There was a scratch on the car and they said to bring it back and they would paint it but: I had to find a way home. They conveniently had no loaners. The sales person Stacy said “you have to find your way back” If they had to paint it anyway why couldn’t I just leave it and drive my other car home and pick the Mercedes up later? I refinanced at that moment to my bank anyways even though they tried to tell me there was no sense in it. They talk really fast and rush you through. I also noticed that when I walked in to get the Manual (which was not in the car) no one tried to help me. They walked by as if I hadn’t just made a sale with them! If I knew before hand I would have gone with another Mercedes’ dealership. Will not be purchasing another vehicle there. Be careful upon purchasing please do your homework. Stacy’s response to leaving my car: Well, I just spoke with my manager. And we still don’t have a car to loan out. I apologize. You can have it dropped off. But at this time you would have to provide your way home. Update: I called the GM and have yet to get a return call and now it’s saying my coolant is low and I’ve only had it 3 weeks!!! Beware

Isaiah was very responsive and got the work done well and timely.

Gordon was so professional and easy to work with. He readily accommodated my unusual circumstances and didn't miss a beat when it was time to pick up the car. He had everything ready and I was in and out in no time. I highly recommend MBNH and would happily go back when looking for another car.

I had a great service experience from Mr. Carlos Trevino. With a great commitment and focused on my urgency that I had to have the vehicle the same day for reasons of my son's trip to Las Vegas, Mr. Tevino took my need with great responsibility and fully complied in the promised time despite being called at the last minute to a management meeting. My congratulations to Mr. Trevino for his excellent 5-star service and I consider Mr. Trevino to be a valuable asset to the company.

Stacey Abney Allen is the best staff member there! Her personality and knowledge will help anyone who is purchasing a car! Just love her spirit ❤

Ireally have mixed feeling because on one project they did what I trust a good job, but on the other the car was not properly tested before it was released, result my A/C not working . And I was obviously offered to bring it back to check if it was reset properly. but I leave 200 miles away and it is not so easy to get back there. the service mgr was very nice.

They did a excellent job the service was good

Great customer service overall. Forest was amazing and very patient with my husband and I ! I came in looking for a 2021, he ended up selling us a 2022, it was perfect for my family and I life style !

I had a really great experience here. The manager promised something and came through for me. I highly recommend them.

bought the car online, the was honest and accurate about the condition of the car. I would buy another car from these people and remember ; I live in Alabama

I just purchased my first Mercedes Benz and I don't think I'll ever shop anywhere else. Kelvin Mitchell was my sales associate (make sure you ask for him) and I don't think my experience could have been any easier! The vehicle I wanted was located in California, he took care of getting the car shipped twice as fast than expected, when it arrived, I went to the store to finalize the deal and the red carpet experience was ready for my arrival. I arrived, Kelvin had the car out front, with a bow and some warm congratulations gifts inside. My keys were in his hand and paperwork was printed on his desk. This was the luxury experience I wanted, and I'm not a fan of dealerships. You can't get this experience with the car vending machines etc. If you are in the market for a new or used luxury vehicle, visit Kelvin Mitchell at Mercedes Benz North Houston!

Great customer service and help in buying a new car during the pandemic

I communicated with the sales man for two months. Discussed price many times. Once at the dealership to buy vehicle they added a $5,000 Mercedes adjustment market fee to it. This is an AutoNation dealership and you would think that they would not add costs at the very last minute. A manager called a week later and apologized saying that the salesman should have been up front about the pricing. I was in conversations with another Mercedes’ dealership and they confirmed that they would not do this, which I have in writing. The manager offered me a free tire rotation or swag; which I declined because it felt like an insult to charging me and extra $5,000 to give me a free tshirt. He said that he would get back with me with a resolution but after several weeks has not. Please watch out for this dealership.

Me atendi� Jesenia, muy atenta y dispuesta a ayudar. Le agradezco todos los detalles que tuvo conmigo y mi esposa y recomiendo este dealer con la mejor de las opiniones.

Not happy with the sale at all. I was preapproved by my bank and they wouldn’t accept this. So they had me finance through their finance company. After the purchase I asked to pick the car up later Stacy salesperson told me I had to drive it off the lot. There was a scratch on the car and they said to bring it back and they would paint it but: I had to find a way home. They conveniently had no loaners. The sales person Stacy said “you have to find your way back” If they had to paint it anyway why couldn’t I just leave it and drive my other car home and pick the Mercedes up later? I refinanced at that moment to my bank anyways even though they tried to tell me there was no sense in it. They talk really fast and rush you through. I also noticed that when I walked in to get the Manual (which was not in the car) no one tried to help me. They walked by as if I hadn’t just made a sale with them! If I knew before hand I would have gone with another Mercedes’ dealership. Will not be purchasing another vehicle there. Be careful upon purchasing please do your homework. Stacy’s response to leaving my car: Well, I just spoke with my manager. And we still don’t have a car to loan out. I apologize. You can have it dropped off. But at this time you would have to provide your way home.

Excellent people and service. Love that I can text with them for communicating too.

Service Department performance was outstanding today.

EXCELLENT EXPERIENCE!!! This is the second car i get in the dealer, Nicole Medanic helped in all of the process of building the car. She kept us inform of the process at all times and help finalize the deal and the set of of the car. Her and her manager always help us on everything. Thank so much, we recommend the dealer 100%

Thanks Ivan Krunic for helping me to get my dream car

Service advisor was excellent and very helpful! I appreciate the service Mercedes-Benz North provides.

Christina and her manager were great guys, they went above and beyond to get my car taking care. I really do appreciate you guys?And my sales guy is a very wonderful guy, nice, and friendly, he went above and beyond as well to make sure the sales process was successful with no dings in December when I bought the car, and not only that, he still follows me up till today to make sure everything is fine and taking care of. if you ever need a great sales guy at this dealership, please do not hesitate to go to Dale, I promised you he will take good care of you.

Excellent people and service!

Jason was very helpful as always. Work was done within a reasonable amount of time and cost less than expected.

Christina and her manager were great guys, they went above and beyond to get my car taking care. I really do appreciate you guys…And my sales guy is a very wonderful guy, nice, and friendly, he went above and beyond as well to make sure the sales process was successful with no dings in December when I bought the car, and not only that, he still follows me up till today to make sure everything is fine and taking care of. if you ever need a great sales guy at this dealership, please do not hesitate to go to Dale, I promised you he will take good care of you.

I WOULD LIKE TO SHARE MY EXPERIENCE WITH THE WORST DEALERSHIP IN THE COUNTRY I BOUGHT AND EVEN SOLD CARS CROSS COUNTRY IN PAST 10 YEARS AND AS FAR AS WASHINGTON STATE 2600 MILES AWAY AND THIS BY FAR WAS THE WORST ONE I WOULD NOT BELIEVE A SINGLE WORD OGI RUSLIC SAYS I WOULD NOT RECOMEND THIS DEALERSHIP TO ANYONE AS I DID A ONLINE OFFER TO SELL MY VEHICLE THE GUY NAME OGI RUSLIC CALLED ME AND GAVE ME A LOW OFFER AND SAID HE WILL GIVE A LOT MORE WHEN HE SEES CAR SO WE WENT 42 MILES AWAY TO SHOW CAR HE APPARENTLY BS US AND WENT DOWN ON HIS OFFER BY OVER A GRAND AND WAS VERY RUDE AND DISRESPECTFUL HE HARRESSED ME FOR 2 WEEKS BY CALLING ME AND TEXTING ME NUMEROUS TIMES AND KEPT SAYONG I WANT TO SEE CAR TO GIVE MORE AND OBVIOUSLY WAS ALL LIES AND SCAM ARTIST AND BAIT ONE OFFER AND SWITCH TO LOWER OFFER THIS IS THAT TYPE DEALERSHIP I WENT TO ANOTHER DEALERSHIP AND WAS OFFERED 3K MORE FOR MY CAR THATS HOW BIG DIFFERENCE IT WAS I WOULD STAY VERY FAR AND STEER CLEAR THE FROM THESE SCAM ARTIST SHOCKING TO SAY ITS A MERCEDES DEALER HIGH LINE CARS A LOWER BRAND HAS A MUCH BETTER BUYING OR SELLING EXPERIENCE

Awesome service. Service advisor communicated promptly by giving updates as needed.

Absolute worst customer service after the sales process. Auto Nation is a joke when it comes to any issues after you take delivery of the vehicle. Save yourself the trouble and take your business to a Sewell Mercedes Benz dealership, please stay away from this place.

With the exception of the level of service we received from our salesman Alec Christy which was superb, the entire management team at this dealership has absolutely no concept of what customer service beyond the sales process is. We will never do business with Auto Nation again. Spare yourself a headache and take your money to a Sewell Mercedes Benz dealership.

Christina Ferri, our service advisor, is a total professional and extremely courteous. Ms. Ferri made our experience at Mercedes North a pleasure.

From the minute Dalibor Vojvodic found out what I was looking for he did everything to make sure I drove of the lot happy. Called to confirm our appointment the morning of, greeted me at the door, even allowed me to fan girl over my dream car that was there. This was my first time at a car dealership and first time buying a car from a dealership and he made it a breeze. The building its self was very clean and very welcoming and everyone their was very polite and very helpful during my time there. I've never been more satisficed with anything. Thank you all honestly for all your help and making this trade in as smooth as possible. Forever customer over here. Would highly recommend this dealership.

Recently I had my Sprinter van serviced. Claude the service advisor was great. I showed up without an appointment and he was able to get me in immediately. The work was done the same day and I had my vehicle back without any interuptions to my work week. Thank you Claude.

Everyone was super nice especially my Service Rep, Natalie 😊

Great experience and awesome customer service. I called and Juanita helped me get my car in and I had Ahmed help me in the service department. He looked at the car and I was in and out with all service I needed. They have a great team.

If you plan to buy a Mercedes, or any other car of that matter, come here and speak with Dali Vojvodic. He is very knowledgeable and his customer service is superior. He's not like the typical sales person that will rush to you the moment you open your car door. He is respectful and doesn't pressure you. If there is anything you need, he will do his best to make it happen and he doesn't stop until you are a satisfied customer. He will call or email to follow up with you after your purchase, to ensure you are satisfied, which is rare in my opinion. Super cool guy. I came here 4 months ago and bought a car from him, and yesterday I bought another car from him. I won't go to anyone else or any other dealership. Through and through a great experience every time.

Brought my car in as it was leaking engine and oil coolant. Tried other close places first and they could not locate the issue and even wanted to remove the engine and transmission. Called Mercedes and they took the car in and gave me a loaner and diagnosed my issue within a day for a very reasonable price and they had all the parts in stock. The customer service is amazing and honest. They even honored a previous warranty that was recently extended and reimbursed me for a service that was done two years ago.

Start off - I love service advise Jason Fleeks. He is a professional. if he had been there when I dropped of the car I would have reset my expectations from a three hour B service to a 3 day journey. They are short handed and are swamped with folks trying to repair rather than buy and have hardly any loaner cars. With that said Jason negotiated with my warranty company and helped me get financing for the repairs. I wanted to be happy and grateful for his service but when I got in my car to leave and adjusted my front seat the new grinding sounds coming from the auto seat motor sent me away furious. If I had not needed the car to get to a doctor appt I would have refused to receive it. Do I have another 3 days to get the seat resolved????

Great place to have your MB serviced. Quick, friendly, and professional !

I had to take in my car for an emissions recall and an airbag recall. It was my first time visiting this location. As the work to be done was a recall, they still offered to loan me a car while the work was being done. Upon arriving on the forecourt, I was aproached immediatly bu friendly staff to direct me in the quickest way possible. While my car was being serviced, Claude had kept in touch with me on a regular basis to keep me updated. Customer service is excellent and the people here know how to treat a customer. They go above and beyond. Thanks guys. Edward

This was the first time I actually enjoyed buying a car no hassle my salesman was on point friendly didn't waste any time I was in and out with a beautiful car that I love every body was so friendly

With the exception of Ben (my salesman and Max (sales manager). I will not make another purchase from the 1960 location. I received poor customer sevice had an unexpected long wait time and while closing on my 2022 S class, $2000 cash went missing in the finance office. I was told by the manager (Ace) that cameras are in place then after "viewing footage" told us cameras don't cover that particular area. In the future I will make the trip across town to make my next Benz purchase.

Everyone was a pleasure to work with during the time my car was in for a yearly maintenance visit. They were very accommodating and courteous. I took my car to the dealership a bit early for my appointment, the shuttle brought me home and came after me when the work on my car was completed. The experience was a pleasant one for me.

I had my four tires replaced by Mercedes Houston North back on January 15, 2020. On December 14, 2021, I took my E350 for a leak check on my left rear tire because the low tire pressure light kept coming on. The service advisor, Isiah Martinez, told me there was no leak detected and this was documented in the ticket. Furthermore, he told me it was probably due to the weather change, and a reset of the TPMS would solve the problem. About a week or two later after the service, the low pressure light came back on, and the left rear tire pressure was under 30 psi. Since I have been reassured there was no leak, and I trusted their work, I just assumed the whole thing was an electronic issue. I added air to the rear left tire, and reset the TPMS one more time. After the same process repeated a couple more times, I began to think there may be a real leak that the shop did not detect in December. Today (February 5, 2022) I finally found time to take the car back to check for leak again. This time I was told there was a leak. Because today is more than two years since I purchased the tires, I was told my warranty has expired. I mentioned to my service advisor that I first experienced the problem back in December last year when the tires were still in warranty. My service advisor involved the service manager in our discussion on this issue. The service manager sided with the advisor. Basically their position was they stood by their finding that there was no leak in December, and this leak is a new one that happened after December 14, 2021. I did not want to continue the argument, and went ahead and paid for the new tire with a little “discount” from the dealer (I was told this tire retails for $320, but he would give me $50 discount. I ended up paying $272 total. I truly believe I was cheated, because I know this is the same leak that the shop had failed to address the first time. Two more side notes: 1. The front hood warning light came on when I was driving back to my house today from the shop. I had to stop to close the hood because it was loose. It was a careless and slopy mistake by the technician. I am paying a much higher repair rate on my Mercedes when compared with my other car (Honda), yet the shop allows such careless and unsafe practice of leaving the hood loose. 2. This tire the dealer sold me retails for $198 at Discount Tires. With the discount the dealer gave me, I paid $249. With other charges included, I paid $272. I would have done better at Discount Tires without having Mercedes North Houston's generous discount. It looks like it is time for me to shop for another place to repair my Mercedes in the future. I welcome response from Mercedes North Houston.

My recent service experience was excellent from start to finish.

Yessenia is my service advisor at Mercedes North Houston and she is most outstanding. Yessenia is very thorough in explaining every step of the way. She gives full explanations and answers all my questions. She stays in touch as progress moves with my vehicle. She also recommends what the next service will be and when it needs to be done. Yessenia goes above and beyond and does it with professionalism. I have never had a bad experience at Mercedes North Houston but having an advisor like Yessenia makes it even sweeter. Thank you Yessenia for all your assistance throughout the process with my vehicle this week.

We were referred to Natalie for a new key fob. She is very nice and professional. Had key programmed and ordered the middle key. We showed her a couple other concerns and she scheduled an appointment to get them repaired.

wonderful caring very smooth experience

Manager Chris, was the worst person to work with. He knew that our car could not be repaired, but he tried to, and had our car in the repair shop for 31/2 months. Our insurance company paid out $36,000 and they could not repair it. After draining my insurance company then he decided to total the car. He was rude and cocky, and he was wearing my husband out. He told my husband that he will deduct the deductible and the when we got there to the repair shop he changed his mind and said he can?t do it. He plainly lied to my husband?s face. For what he did to us and the way he treated us he needs to be replaced. Greed is a terrible thing. With our experience this company doesn?t deserve a rating. However, you all Manipulate the survey that you cannot submit unless you give at least one star. This is control. By me checking that box is saying I was forced do it. This is not my choice?..this is you controlling my FREE WILL. You saying I cannot submit this survey unless I give you a rating. This rating for overall is FAKE, because I was forced to do it.

Excellent customer service with superb staffs. Excellent location

Exceptional Service Experience. The service advisor wants nice kind and concerned. He followed up and kept me update on the process. He offered drop service and after he saw the repairs would take a while he place me in a rental car. He text and called when my vehicle was ready. He walked me they the repairs performed to ensure complete satisfaction.

My service person was Christina Ferri and she was Amazing!! She committed to making sure that I received great service as well as going the extra mile in making sure I wasn’t out of unnecessary money. Very Knowledgeable and Pleasant. She took time with my questions and my concerns. Because of her I was very satisfied with my visit. Twila W

Alfonso has done his best to respond to all my questions and the sale went very smooth. Thank you

I actually thought from start to finish Vern Gatlin my salesmen did an outstanding job. No pressure to buy and even got me into a Mercedes C300 that I and the wife are very proud of. This is my 1st Mercedes Benz purchase and everything went very smoothly. Needless to say I will recommend friends as I am now apart of the Mercedes Benz family. Thank you very much Mercedes Benz of North Houston.

GREAT customer service. We will be back.

Exceptional service as always!

Wonderful customer service! The loaner car is such a treat to have also. Natalie was fantastic on keeping me updated and was so very helpful! So glad my husband bought me a Mercedes because the reputation of great customer service. Natalie made me feel like a number 1 priority Thanks all!

First class dealership. I?ve been purchasing vehicles here for years and have never been disappointed. The service department is second to none.

Natalie has done an amazing job of taking care of me at every turn, whether it is for a big service or something small. I’m so appreciative to see the same smiling face every time I come in to the service department. She deserves 10 stars!!

The sales process was good, The salesmen was very helpful, He brought the car to my house so I could test drive it. The financing part was straight forward, the paperwork was OK. The vehicle delivery was slow but OK.

One of my best and easiest experience so far. Traded my car , got a good deal and bought a pre-owned Benz at a competitive price. Loved the attitude of Dali Vojvodic who helped us the best we needed. Thank you so much Dali.

Mike Lopez is awesome and his customer service is fantastic. I love my new GLE 450.

I had my mercedes serviced and from start to finish it was a great experience. Claude is an excellent service advisor, the 2 men who shuttled me that day were kind and funny, my car drives like a dream, and I felt truly cared for. Thank you for the professionalism and I also must thank the mechanics for their speed and knowledge. 5 stars ?

The customer service is garbage. I love my vehicle and I've had it over a year, but this will definitely be my first and last Mercedes. I'm not quite sure why everytime I need a service, it's like pulling teeth; It takes multiple trips, and the incompetence is breath taking. It's no one person's fault, it the way their system works. They are all reactive instead of proactive when it comes to problem solving which results in the inconvenience of the customers. And it's the whole group; from sales people, to the service department to the customer service number it's as if they treat you as if you should be fortunate to pay them for your inconvenience. So many people complement my car, and it, itself is wonderful. Everytime I receive a complement I always add, don't ever buy a Mercedes. I've never dealt with so much aggravation in my life. Not with BMW, Cadillac, Lexus, Chevy, Ford or even Toyota or Volkswagen. When I am done with this car I would rather drive a 15 year old Kia Sorento than deal with Mercedes Benz customer service ever again in life.

We had a fantastic experience at this dealership. Everyone was friendly and so nice to us. They did not have what we were looking for so our sales rep (Dalibor Vojvodina) “Dali” spent a great deal of time and enthusiasm helping us to locate a vehicle on carfax and autonation on his computer while serving us unlimited Diet Coke and waters -:). We would highly recommend Dali- excellent at what he does and everyone else at the dealership was attentive and helpful to us. Thank you! We love our car!!

Always superior service at this location. It is very obvious that the current pandemic has impacted the inventory of on-hand selections yet their presentation of excellence remains high.

The sales experience was great. Unfortunately. the car ended up in the service department within a few days of purchase. There are mechanical issues with the new car. I have been given a loaner and the sales assistant along with the service staff and service manager are doing everything to make sure the car has a thorough check. It is disappointing a brand new car 2022 should have mechanical issues. The only reason for the 3-star is the car ended up in the service center within a week and that it has mechanical issues. I have updated my rating, the service manager Darrell stayed in contact with me while they were waiting from a response from Mercedes- Germany. My car has been fixed - a minor non-obvious issue has been corrected. A beautiful luxury driving car. Thank you to the service team.

Do not deal with Xavier Macintyre in the parts department. He is very rude, unprofessional, and doesn't know how to treat a customer. He yells at people, cuts them off, and needs to be retrained. I will go to another Mercedes dealership on the other side of town before I deal with this clown. And I deal with a lot of Mercedes parts so you just lost A LOT of business.

My husband and I had a great experience at MBNH. We worked with numerous people during the purchase process and each person treated us like family. Our salesman Joshua and the GSM Edwin were amazing! Each going above and beyond. They took their time with us, were genuine and truly had our best interest at heart. I could not have been more comfortable and happy making such a big, important purchase! We are so happy to be part of the MBNH family.

Excellent

Service prices are excessive.

Great customer service! Jennifer made the process easy and was such a delight to work with. Very please with the new vehicle and the entire purchase experience.

Kelvin was very straightforward and helpful throughout the whole process. No gimmicks and a cool salesman in general. I would 100% recommend you go to him if visiting this dealership, made my visit worthwhile and came through on his promises

Service is absolutely horrible. I would expect only great, if not excellent customer service and care from any Mercedes Benz. My front two tires are bald. I made an appointment stating that I intended to replace my two tires. One week before my appointment I called Mercedes to order and reiterate that I needed two new tires. Come to my appointment and of course they only have one tire available to replace. I’m upset, no problem I’ll come back next week for the tire. Come back the following week and my service advisor Michael Alf only then realized my tire is actually on back order! So I personally call Joe at parts myself and order my tire. So I set my THIRD appointment to replace my tire. Mind you I work 60-72 hours a week, so I’ve been making my appointments on my ONE DAY OFF. My appointment is tomorrow so I call parts and guess what?! THEY SOLD MY TIRE. I reiterated that I am going to drive cross country in the snow which is why I made my original appointment in the beginning of December! Thanks Mercedes, I hope I make it through the snow with a bald tire! **The only helpful person has been Joe, in parts.**

Where do I start! Let me start by saying thanks to Mercedes for literally building a time bomb! Who knew that you would build an inferior fuel system that would eventually lead to serious hazards! On top of that you installed a faulty break system that has led to several recalls! Gotta love the engineers at MB! Now let's talk about the service department! By far the most unprofessional department I've dealt with in my life! You can count on receiving poor communication to extended repair time as well as damage to your car! That's what you receive from this dealership! Way to go Team Benz!!

I’m very disappointed on the super overpriced labor quotes that your technician gave us, $8,500 to fix a bost hose (part price $121), front brakes (got them replaced for $375), engine motor mounts (parts cost $156 for the pair) and front left cv axle (part cost $800), we got everything done on a Mercedez certified shop for less than $3,400. My question to you is why is everything so overpriced with you guys, I did purchase the parts from your parts department …. All I’m saying is if your prices were a little more reasonable I would have love to give you my business, (Mr. Pablo was super kind and very helpful was a real pleasure dealing with him, Mr. Isaiah never really met this person… then josh called me on the phone and gave me a bunch of technical terms trying to convince me that your shop was the only one that knew how to reprogram the computer after changing a bost hose…. Really? You think everyone is that ignorant it is a hose and you don’t REPROGRAM anything just delete the check engine codes and that is that, this kind of things are the reason that you guys lost our business, your technician measures his time in gold coins or puts down 3-4 times the amount of time actually needed for each job, if I was a manager reading this I would look into it, just like us, how many more customers are you losing every day? I hope that you take this as constructive criticism and not a complain, times are hard and people/customers are not so ignorant. I wish everyone that works at your dealership a great Holiday season, blessings and health to all of you, and hope we can do business in the future!! Click

I was so excited to get my vehicle but other than my dream car, the experience has been terrible. Due to the way they hold their titles I was not able to finance through my own bank without waiting 14 days for them to “see” if they could. So I financed it through them. No big deal, my decision. My 60 day tags expired last week and I have called multiple times in attempts to get my title. All they can tell me is that their “title clerk” is out of the office but I should hear back. I have called once a day since then, just asking for an update and reminding them that I am technically driving with expired tags. Today with a little attitude the representative told me that other then sending the email and calling she can’t do any more for me because “She isn’t technically allowed to go upstairs right now.” I never thought we would pay top dollar for a vehicle and then made feel like an inconvenience for simply requesting what I should’ve already received. I don’t recommend this facility.

I have an electric car and all the chargers had not electric vehicles parked on them.

Jaja is very nice, helpful, knowledgeable, patient and not pushy. He understood our needs and wants, and he delivered. He made our car-buying experience fun and painless. We got the perfect SUV in a reasonable price and awesome rate! He makes the best coffees too! Lol! Thank you, Jaja and MB Houston North!

We purchased our Mercedes Benz E350 from Mercedes Benz - North some years back. A few years ago, the battery light came on. We took it back to them, and they advised me that there were two batteries, and both needed to be replaced at the cost of $500 with a lifetime warranty. I reluctantly did it. Now, two years later, the battery light is back on. We went to have the batteries addressed today, knowing that we have a lifetime warranty. The Manager is saying we only purchased the replacement of the primary battery last time. The secondary battery now needs to be replaced at the cost of $275. I am beyond upset. Who replaces one battery and not the other. The receipt even states a lifetime warranty on BATTERIES. This place has the worst service department ever. We were actually in the market to purchase a new car but not from them now. Please stay clear of this place. Drive the extra mile to get better service somewhere.

Bought a car here. It was a huge mistake. I do not recommend.

The service department at this location is the worse. They lost my car and left me standing around for 45 minutes until they located in a very unusual location. NOT ONLY WILL I NOT RETURN THERE FOR SERVICE, NEVER WILL I PURCHASE ANOTHER VEHICLE FROM THERE. THIS IS MY FORTH PURCHASE AND LAST..

Service dept is the worst. Left message after message , No response. Left message with service manager, no response. Left message with GM, NO RESPONSE. Will never purchase anything from them again.

The best experience! I was in and out! Walked in found the perfect vehicle with a price so low I couldn’t believe it! Definitely going back!

My service today was excellent. Didn’t have to wait to long to get my tire replace.

Worst experience ever. Service department is horrible. Communication is non-existent. No one ever calls back. Should never purchased my vehicle here. Very disappointed.

I got my first Benz there tony Gonzalez was a awesome salesman

Austin was amazing. It was very easy to buy a car there. Plus, I love my car.

the customer service is not great. a repair that was supposed to take a few hours took several days. I had to keep calling them to get my vehicle back. was told at first they do not do loaner cars. the tech misplaced my keys. no not a good experience. then the manager or one of them was very nonchalant about my issues and concerns

Great service. Jason Fleeks is outstanding and very personable. I trust his advice.

The service at Mercedes-Benz provided me excellent service on my vehicle. The cost was reasonable and the service people were excellent in every way!

I have the best experience at Mercedes-Benz of Houston North. My service person Carlos was very professional, I couldn’t have asked for better service. They even hand washed and vacuumed my car for free!!! My next new car purchase will be at this dealership!!!

I had a great experience on 08/2/2021. Natalie was very helpful. She assisted me and I appreciated her kind smile and concerns for my issues. Thanks 😊

They don't stand behind there cars ..

The dealership was awesome, but the customer service was the best. Our salesperson Mitchell went out of his way to help me find the exact car I was looking for. When I first started working with Mitchell via text and email I explained to him that his dealership was a little further than I wanted to drive, but he assured me that he would drive the car to my location just for me to look at. I'd say that was a big selling point. I would say that he went out of his way to help me. Thanks Mitchell and Mercedes Benz of Houston North.

Yes! Customer service was impeccable and Ana Starkova was an amazing sales person

The service department is GREAT.

Trading with Mrs Nicolle Johnson and her company has brought great financial freedom to my entire family. I invested $4450 in bitcoin mining /forex trading and withdrew a profit of $34,700. I am happy I invested with the right source. Do well and reach out to Mrs Nicolle Johnson on Email: nicollejohnson659@gmail.com Whatsapp: +12147028217 Instagram: nicolletrader01

It was difficult to find inventory and so finding the vehicle I wanted was the hardest part. Kelvin and his team were diligent and I ended up getting my dream vehicle vs. settling for the next best thing. Highly recommend if you are in the market.

Best service ever. Staff are always professional, caring and friendly. Natalie always does an EXCELLENT job.

Excellent customer service big shout out to Jason he was very helpful knowledgeable thanks again Mercedes North…….

A HUGE THANK YOU to Ace, Edwin, Forrest and Frank! 🙏🙌👌🏻🌟 They went above and beyond trying to help me with the car trade in and the purchase. This team is absolutely amazing, patient and understanding. Great service and they know they’re stuff. Thank you so much again for the great help!♥️ I highly recommend this dealership.

Thank you so much for your excellent customer service and amazing attention to detail. My sales associate was Xavier. I took the 4 hour drive with my daughter because of all the pics and videos that he sent me of the car. I have purchased many cars from autonation and it’s always an ultra smooth experience. Thank you!

Mercedes Benz Houston North is the best Benz dealership in Houston! Awesome customer service when purchasing a car or getting it serviced. They also complete your various car service needs in a timely manner and give detailed information on your car situation. Ask for Jason Fleeks, he is the best service provider in building!!

Customer service is awesome see Isaiah Martinez

The dealer had a 2021 GT at the location we were visiting. They had a GT C way across town at their sister dealership. We couldn’t decide, so they had the GT C put on a transporter and brought to the location we were visiting. I thought this is a very customer service oriented dealership.

Good service department staff

Vernon was very helpful & very nice to us. Very nice people.

I went in for a oil change and ended up trading in my vehicle. Ben was very helpful and patient as I was very picky.

Jason Fleeks was very helpful in getting my car serviced.

Mercedes #4 for me and Austin’s first car sale. We had such a fun time with my purchase. #mercedesbenz #mercedesgang

Service People are not friendly and they never provide a satisfactory job. When asked to check on few things the service person first said that he forgot and then came back in 2 mins saying that it?s fine as he compared with another car.

AWESOME! We had an appointment which worked out well. We were greeted with smiles and everyone was very polite. Shuttle service was also provided for us while we waited for service to be completed. Mercedes Benz North is where I purchased my benz and get all of my needed services. We have not been disappointed with their services. Five stars service all the way!!!

Service was great and my service advisor kept me updated on the status of the vehicle #GreatJob

Price was right. I had an appointment set as I was coming in from out of town. They had all my information. I expected them to be ready for me, but they weren?t. Took an hour and a half.

Everyone was extremely welcoming and nice. When I had a special accommodation, Edwin went out of his way to call me and have it taken care of. Ben was a very nice salesperson, everyone was willing to make accommodations for us. We even had our 2 and 4 year old with us, and everyone was nice to them. I have purchased many cars, it’s not always such a positive environment, so it was nice to feel the good energy. I can’t express enough how nice it was of Edwin to help us out. We truly appreciate it

We have two MB SUV’s that have been purchased and serviced here. Obviously the relationship with the service department is the most important, and this is the best. Isaiah Martinez is a professional, who’s knowledge and integrity are beyond compare. ⭐️⭐️⭐️⭐️⭐️

Extremely welcoming and nice service.

Excellent experience and attention dealing with Nicole for the purchase of our new GLE

Fun and exciting experience with Ivan and his team making it easy and smooth to get my new AMG C63S.

On time, kept me updated on repairs. Provided refreshments while waiting in very clean facility.

My experience was excellent. My sales rep Edward and Finance Manager Frank were awesome!

Always a good experience. Whatever I have done, my car law is cleaned and washed!

Unethical business.. shooting for short term gains with long term losses.. I went there to buy a vehicle that was quoted on their website for 44K. They told me that the vehicle is in transit and not yet available. So I put in a deposit to hold the vehicle. 2-3 weeks later, the dealership contacted me saying their website has a mistake with the vehicle pricing, in fact if I still want in the desired configuration, it would cost 53K instead. I have asked them to honor the price and they said no. Any reputable company would honor the published price and put in a process in place to avoid such mistakes. They obviously do not care so I am doing my part to inform the public.

They told us they would match another dealers offer for purchasing our vehicle. We get there and it’s magically 6k less. Sales manager explained that there was no way the other dealer would purchase our car for the amount they offered. He also stated that if we are able to get that for our car that he’s got 20 of them that he’d sell for that. Well load up your 20 Gle 350 and bring them to Carmax cause they wrote us the check before we walked out of the dealership. This dealership was so unorganized it was pathetic. Wont ever return!!! Our salesman Ben was a class act and a very nice gentleman!!

Customer Wait Area could be improved by adding amenities and USB chargers and more chairs

Excellent Service Christopher Montoyer, Service Advisor awesome.

The sales management team was amazing. They handed me what I’d call a once in a lifetime deal. Great customer service, especially for a dealership as big as this. They’re busy but’ll stop everything they’ve going on to help you. I’m not saying any number you throw at them will come back as a yes; but, they will work with you. Ace, Tony, and my guy who made my deal possible, Jaja! Ask for Jaja or Tony. Those two will make it happen for you.

The sales management team was amazing. They handed me what I’d call a once in a lifetime deal. Great customer service, especially for a dealership as big as this. They’re busy but’ll stop everything they’ve going on to help you. I’m not saying any number you throw at them will come back as a yes; but, they will work with you. Ace, Tony, and my guy who made my deal possible, Jaja! Ask for Jaja or Tony. Those two will make it happen for you.

Chris Montoya (Our Service advisor) always goes above and beyond our expectations. Based on our exceptional “past”service experiences our first choice to purchase a new vehicle will be Mercedes-Benz of North Houston.

The service representative (Carlos Trevino) does an exceptional job of making my entire service experience one that could not be better. He is truly a professional and represents Mercedes North in an outstanding manner no matter what is asked of him.

This is our second purchase from this dealership and both times Gordon provided us with fantastic service and attention. Highly recommend.

The easiest places I’ve ever gone to to purchase a vehicle. Everyone was helpful kind and knowledgeable. Very happy with my experience

Wonderful! The service and transaction was done very smooth and efficient. I did not have to wait long at all. My salesman Ben was very nice!

ANYONE THINKING OF ORDERING A NEW MB FROM THIS DEALER READ FIRST: I went to the dealership to look at a vehicle and they were selling it above sticker because it’s a popular car which I understand if I want it right now I have to pay a premium. The dealership and salesman Alphonso Carrillo told me the only way you can purchase this car at sticker is you have to order it from MB but it can take 12-18 months. Fine, fast forward 18 months and my vehicle gets here. In the interim I’ve received multiple emails with the purchase price and updates, etc AT STICKER. I show up to pick up my car and lo and behold the salesman says there is a 20000 “market adjustment fee” on the vehicle. What??? I didn’t buy the one 18 months ago when I could have bc I didn’t want to pay the fee and now you want to charge me for it anyway? The salesman said sorry I know we told you there would not be a fee but we are going to charge it anyway because we are lying, greedy, xxxx of a dealership. Basically after waiting 18 months you can either pay the 20000 for the car you spent hours specking, paying a deposit, and ordering and the only reason the dealership got the vehicle was because of your order, or I can get lost. The general manager Ivan said if you don’t want the car and pay the 20k I will sell it in hours for 30k or more. So of course I walked away. But here’s the kicker, I said well at least you can give me a ride home since I was planning on driving this car home. And the GM of a MB autonation dealer said, why should we you don’t have uber? This is the way they treat their customers. This is the level of integrity of this dealership. If anyone is ever considering ordering a MB please reconsider using MB Houston north as they will not honor their word and once your car gets there they will add all these fees to the car just because they know you have already vested a lot of time and energy into the ordering process and waited patiently and most people will just pay it because they don’t want to wait again. But as a matter of principle don’t let these people get away with it. Honesty and integrity should still matter.

They treated my ugly 02 240c car like it was a brand new car and Me like I was a millionaire, excellent service and very humble people

Customer service is excellent whenever my husband and I take our cars in for service. Our service manager Jason Fleeks always provide excellent customer service. He makes sure to have a loaner ready for pickup when we drop our cars off. The level of quality of service has exceeded our expectations as long as we have been with the dealership since 2011. We highly recommend Mercedes-Benz of North Houston.

Xavier got me in and out .I told him I don't want to be there all day, went n it and came out with car

Smooth experience with friendly staff

Because I purchase a used car from Mercedes Benz of Houston on 4/15/2021Check engine light came on After a week keep in mind it’s a AutoNation car that they sold me no one tell me where to take the car to get Service.AutoNation have 90 day WarrantPlease do not buy any use cars from Mercedes Benz of Houston North

Great service My service person was very helpful, got to the problem and fixed it I am well pleased

Purchase the Can in June of 2020 with an Easy Care extended all-inclusive warranty from the dealer. 2 months after purchase I had to get the blend motor repaired because the window defrost was blowing hot air out of one side and cold air out of the other side. Had to use the extended warranty to get the defroster repaired. $500 deductible with the extended warranty, which was a challenge with the warranty company as they insisted the car was sold to be that way. During the inspection to get the defroster repaired the service tech also noticed the cylinder head front valve covers were leaking. The extended warranty co. notified the tech valve cover hasn't failed yet and would not cover the repair. Last week I took the car in for a recall and the dealer performed an inspection of the vehicle snd noted the same leaking valve cover. along with cracking tires and worn front sway bar links. This time when the service advisor told me the warranty company would not cover the leaking because it was an existing condition base on the fact that a claim was filed last year. I have only driven the car 4,000 miles since I purchased the car. Basically, this dealer sold me a car with two existing conditions and tires that are only good for 4,000 miles. I have worked with two different service advisors and neither one seems to have any mechanical experience or expertise. They cannot answer any questions even slightly technical and can only repeat what is written down on the paper in front of them. I have spoken with management and that was a total waste of an hour. I could have some understanding if I purchased a warranty from an outside source as extended warranty companies are difficult to deal with, but I have never had such poor service for and dealership and a product they sell. I have had Lexus, BMW, Land Rover, and Audi vehicles all with extended warranties from their respective dealership, and never experience the lack of service, poor quality of the vehicle, or service advisor incompetence I received from Mercedes Benz of North Houston.

I couldn’t ask for a better service advisor always make sure that I am well satisfied when leaving. I drive over a hour and pass up several Mercedes Benz dealerships because of the excellent service. Isaiah you are the best keep up the good work

Natalie-Service adviser is one of the best at doing her job. So professional thank

I bought a new Benz at MB Houston North. The sale agent is helpful so we could have a right decision in selecting my new car.

PLEASANT OTHER THAN HAVING TO WAIT ON HOLD FOR SOMEONE TO GET ON THE LINE

Excellent! Chris Montoya is the best! Drop off and pick up very easy. Explains everything that will be taken care of with warranty work.

Carlos cared about my concern and handled it well.

The service was great. Amed provided excellent customer service.

My service advisor is the very best. Customer service was great

I went for very urgent problem to Mercedes dealer yesterday and they always very friendly I have no problem about customer service. But their rates are incredibly expensive and they are selling parts 3 times more expensive than other dealers,and their own Mercedes Benz parts websites ,4 times more than online prices. (Btw I was thinking that they were going to change my turbo at the beginning since I was told my turbo was leaking but my service edvisor was clear that my whole turbo line needs to be replaced) I paid 2782001000 $201 vs msrp $105 sale $77 2782000900 $143 vs msrp $74 sale $54 2782031217 $136 vs msrp $70 sale $50 0029936796 $175 vs msrp $53 sale $39 And they have the very expensive labor I never ever seen in my life which is $206/hr which is $125/hr in New York City (not even state) Cost of my parts online $250.88 ($300msrp*) total and they charged me $1900 And they charged me $59.99 for something that I am not aware of called shop supplies…

Associated explained all plans available

Nice service! Nice people!

Great professional service. Identified issues and addressed them

Their one on one communication Very accommodating

My check engine light came on after my car was fixed. Took it back and the accepted responsibility and said it?s been fixed but it came back on just after leaving the dealer service at northwest Mercedes Houston

Gordon Barnes and the sales team were awesome. We went in on a very hectic Saturday and they worked extremely hard to take care of us and walk us through the process.

Brought car in for oil change and new tires. Items requested done in a timely manner.

Service department has great representatives, always informative and precise. The last service experience was below standard, the service team failed to complete all maintenance issues. Otherwise, everything else is usually great.

I loved the services celeste gave she is awesome. Thank you so much

I did not have a good experience as far as the sales department. I may have a bait and switch doing the purchase of my vehicle and the salesperson totally lied to me and repeatedly lied to another person. It became uncomfortable and could been confrontational. The other to people I spoke to wasn’t much better. They don’t keep appointments and other guy wasn’t interested in selling anything to me.

My nightmare began on October 14, 2020, when I purchased a 2019 Mercedes A220 with less than 1,400 miles on the odometer from MB-Houston North, (my first mistake) with a Certified check for around $35,000 (my second big mistake), and I did so based upon their verbal and print representations of the vehicle, (my third huge mistake). It was to be delivered to my home in Shreveport upon payment. After a couple of days, no car, and numerous calls to my salesman, Gordon Barnes, he finally got back to me, spewing the stereotypical car salesman sandbag BS excuses. When it did finally arrive a full week later on the evening on October 21, I quickly discovered that the car came not only with just one key, but the sun roof would not function properly and the engine idled roughly – a condition that seemed to be worsening.   Mind you, making matters worse, (something that I thought not possible), while I was cleaning out the McDonald’s trash the MB-Houston North “detail crew” had left in the passenger door panels, I reached into the glove box and discovered that the pages of the Owner’s Manual were glued together from water damage, covered in black mold and mildew. A brick. A door stop. As one might imagine, my heart plummeted...right along with the value of the car. I immediately notified Gordon Barnes and the GM Ivan Krunic voicing my concerns, along with a photo of the offending manual and a screen pic of their ad, requesting my money be returned, invoking their own advertisement verbatim stating : “If for some reason you’re not happy with the price or anything else for that matter, you have five days or 250 miles to bring it back for a full refund. Just ask”. (Curiously enough and shortly thereafter, the parent company, AutoNation, pulled that particular ad format nationally when this came to their attention.) Regardless, I easily fell within that range, citing the ads criteria. And I asked. And asked again and then again. I was met with only with complete and total silence. Calls, emails, voicemails, etc. all unreturned. As one might imagine, It was at this point I became quite alarmed and immediately enlisted experienced legal counsel with litigation experience. Shortly thereafter, suit was filed under Cause #2020-79313 in Harris County, TX. In the course of doing due diligence in the suit, the car was then towed to MB-Shreveport for an independent and exhaustive inspection and appraisal. They reported the mold, mildew, a non-functioning sun-roof that also leaks, rough idling, and it needs new rotors front and rear as the existing ones are water warped. Lest I forget, it also needed a new battery and windshield wipers. All for a car with only 1,339 miles on it. Even worse, the MB-SHV appraisal value came in at $17,000. About half what we paid for it. They advised me that the car would never be put on their lot and would be sent to auction where it would promptly be sold at salvage value and cannibalized for parts most likely. The rest is all yet further downhill. They will slow-walk everything and they’re darn good at it too. They even gaslighted me, ludicrously asserting at one point that I was the one that had damaged the car. Mind you, I wish I had. It’s fully insured and filing a claim would have been one helluva lot easier and a great deal cheaper than dealing with this pack of jackals. So there you have it. First they lie to you. Next they steal your money. Then they ghost you. And if you haven’t given up by then, you are forced to sue them. At which point they gaslight and slander you. Then it’s rinse and repeat for the next poor sap that comes along wanting to purchase one of their rolling stock of Petri dishes. That folks, is how the “Just Ask” guarantee works. This behavior is the standard corporate culture of AutoNation in Florida, the parent company of MB-HN, who own dealerships throughout the country. So be warned, as this is a cautionary tale. You can get screwed just as easily in Phoenix as you can Houston if AutoNation owns the dealership. As it stands now, all these months later, MB-Houston North/Autonation continues to sandbag my attorney and continues to peddle their salvaged inventory, and all the while their lawyers do their dances. As for my wife and myself, we’re stuck with a fully insured pile of environmentally toxic junk; safely billeted in my garage, with the same tank of gas it was shipped with seven months ago...a daily reminder of my stupidity and the pure and utter grief these people have put us through. If you have read this far I thank you. And If you are contemplating purchasing a vehicle from these people: I strongly urge you to reconsider.

I had the pleasure of dealing with Jason and he made my experience better after I was treated so poorly by the Salesperson Kelvin who basically lied in front me and was disrespectful. It could have easily became confrontational if I would have spoke up but I allowed him to continue with his lies. Jason is one of the best service reps if not the best that I have ever had the pleasure of dealing with. He is a very conscientious rep who works hard to please his customers and would do anything within his powers to complete his task.

The customer service is great 👍

I think the dealership lacks professionalism on the sales side. They are misleading and are untrustworthy. I tried to use the Mercedes Me App and it was revealed that I had purchased the wrong vehicle. I am not at all satisfied with how they handled the situation. I believe he committed a switch and bait so now I do not know if I have the right vehicle. We were comparing vehicles when I was trying to purchase the vehicle. The vehicle I was looking at had only 24 miles and that what my paperwork indicated when I signed but when I finally picked up my vehicle it was 72 miles on it. The salesperson only gave me one key so I was inconvenienced. I was promised things that he refused to put down on paper and against my better judgement I agreed to move forward. I discovered that what we agreed was written into my contract and that stuff should have been complimentary, according to him. Someone was supposed to contact me about the matter but no one has reached out yet. Originally I had spoken to two other salespersons but neither of them measured up. Tony was inattentive and kept making appointments that he could not keep. The first salespersons lacked in sales. I explained that I wanted a GLC 300 Coup but he refused to test drive one but he did test drive the GLE 350. I really think that I was justing looking and wasting his time. He appeared to be shock to see me back and purchasing a vehicle. I am contacting my credit union and legal representation if something is not done regarding the possible mix-up.

Excellent service! our service tech Isaiah was very knowledgeable and accomodating!

keep up the good work, congratulating everyone , i will definetly recomend this dealearship . Thanks

I am very satisfied with my purchase and my salesman Godfrey was great, he has good customer service skills and kept me laughing.

Isaiah was the best! He kept me up to date on the status of my vehicle and was very transparent.

Experience was great! Price range was good for the car that i brought (CLA 250) my wife love it!

It's never a task one wants to do but Mercedes-Benz of Houston North always makes it a pleasant one. Christopher was super professional, attentive and kind.

Tony Gonzalez made our 8 hour trip worth it. We went on a whim not knowing the outcome and left with what we wanted.

I am having a horrible experience. I bought a car on Monday. They kept the car to replace the windshield and do a paint touch up. I never got any updates or an estimate time when my car would be ready. It is now Friday and I have yet to hear anything back from Kelvin (the salesman) who helped me. I've been waiting over an hour and haven't received any help. The young lady at the desk refuse to get the manager and said Kelvin was on the way. It's been over an hour as I previously stated, and kelvin has yet to greet or give me updates. No one should ever have to wait this long on a car they bought.

I was in for oil change, tire rotation and car balance, had appointment at 1 pm. I arrived at 12:40, my car wasn’t ready until past 4 pm. Even with appointments, service takes way too long. I wouldn’t go back.

Slow Disorganized Took almost 2 hours for an inspection that should have been done when I bought it in Dec. 5 months no plates. Sales person stopped communicating rights after papers were signed and the two weeks it took to repair the car I bought that broke down on the highway 15 mins after I drove it off the lot. Could be great but needs some leadership who cares about the customers and can train the people.

excellent attention and service.!!!! good job

Tony went above and beyond in our buying process. We have never been more satisfied with any other salesman. We cannot recommend Tony and Mercedes Houston - North enough. It was a wonderful experience from the moment we walked in, to the moment we drove away in our new car.

Absolutely extraordinary experience from start to finish!

Mike H is the greatest . ! He took a lot of extra time with me getting my car all set up! The general manager was so warm and welcoming

Natalie made my experience seamless. I was kept informed throughout the process. The work was done promptly and was very thorough. As usual, I am very pleased.

Mercedes Benz north has excellent customer service and they strive to keep you happy!!! Overall I rate them a 10!!! Shout to Celeste in service!!!

Flawless: Coordinated appointment with assigned service contact, and upon arrival was warmly greeted curb-side by Customer Care Assistant who confirmed the purpose of my visit and summoned my assigned Customer Care Contact, Jason Meeks. Jason confirmed my service needs, set expectations on turn-around, and had me in a loaner within minutes; he personally helped to transfer my things to the loaner car, and I was on my way as I had to return to work. I received a text from Jason when my car was ready, and the pickup was as equally smooth as dropping off All paperwork was ready upon my arrival and without a glitch, got help transferring to my car which was by now waiting at the curb. Great service feels like drive-thru drop off /pick-up!!

My Service Advisor...Jason is awesome! He always goes above and beyond. Outstanding customer service.

I can’t seem to get a sales manager to call me back. I bought a car last may. The dealership has had it longer than I have. I love the car but can’t seem to get the issue fixed.

Got my car serviced as soon as I left I noticed windshield wiper was not in good working condition, it was reported it was changed. Called to get replaced and was only then able to get new working windshield wiper

Traded my old car for a newer low mileage mercedes. It was a smooth experience from the very beginning. Started with the online certified car offer, brought that in to the dealership, they honored that certified price, and we made a trade. My sales person Joshua was amazing but they are all Amazing people to work with there they make it all a breeze. Thank you Mercedes Benz North

Great experience. Friendly and helpful sales staff.

Regardless of which vehicle I take, they both needs same repairs immediately costing anywhere between $1500-$2000. Facility is not as well kept as in the past. Landscaping is horrible.

As always, I was in and out in very little time. Everyone was attentive and pleasant to talk to! It was a scheduled maintenance and all checked out!!

Gordan Barnes was awesome We help create the exact car for our needs He managed a challenging vehicle delivery delay very professionally. Kept us up to speed and encouraged.

We had a very pleasant experience with the sales person Ana. She was very patient and detailed on showing us what we need. She did not over sell what we really need. That is exactly what we like and how we feel comfortable. We tested drive the vehicle and she was very patient in showing us the functionality of the car. At the end, after we made the deal, she also went over to show every function that we should know about our GLE 350. What we decided to purchase this car, She definitely made a big difference.

Had a service 3/23/2021 at Mercedes Benz of Houston North. Celeste was great, and I wish I had the names of the young men that meet and greet you, they were very helpful. The visitors area was clean and being disinfected regularly. Everything was perfect until I got an email from an Arlet Rosas today asking me to call or text to give feedback about Cekeste. I texted to tell Arlet that Celeste and the boys were wonderful, but text came back saying it?s a landline and can?t get text. So I called same number several times, nobody picked up. Arlet Rosas: revise your letter, don?t ask customers to text to a landline, and pick up your phone.

I love this place! They are very professional and handled all my car needs without me even picking up the phone. They are make car repairs easy and convenient. I love this place and will continue to buy from Mercedez because of their excellent customer service!

Good service, Brian was most helpful and his attitude and information was great.

Carlos, my service rep was awesome. He ensured my car was serviced promptly and called to update status of vehicle, as well as point out other repairs that needed attention to ensure my safety.

I’ve had my car in for the routine services about every 4-6 months. Each and every time Isaiah has taken great care of me. He gets me in and out quickly and makes the whole process painless

Buying a car from there, was a good experience and customer service.

Although I absolutely love both my salesman, Jaja, and my former serviceman, Jason, the service at MBHN has gone down significantly. Last week was my worst experience ever! I brought my car in for a recall and two electrical issues. The young guys that check you in were dragging and cars were backed up. I knew then I was going to have problems. Then my serviceman came out after he checked everybody else in first, Carlos Trevino. Horrible attitude. Unbothered. Every answer he gave me was short and dry. The young black girl behind the service desk should take business classes or work up her resume before working in a demanding position. I want customer service when I come in. I am paying too much money every month to receive mediocre service. I will take my business elsewhere before I accept unprofessional as the norm. They told me my car would be ready in one hour and that I could not get a loaner or a shuttle. So some smart individual thought it was ok for me to sit in a crowded lobby during the pandemic. One hour turned into four hours. I knew when I got there THAT MY CAR WAS NOT GOING TO BE READY IN ONE HOUR! Horrible service. Horrible serviceman. Horrible customer service. In fact, there was NO customer service.

Steve was perfect. However, because of the pandemic, it should have been some discount where repairs would be affordable.

Full service checkup. My experience was great. The staff was great handling my situation.

My service technician Jason Fleeks always provide excellent customer service to our vehicles, and makes sure a loaner car is ready at the time we drop our vehicle off. We greatly appreciate him and all that he do. Thanks! The Neeley's

Steve took time to understand the issue with my wiper which was replaced in a previous service

Hours are convenient and service porters and service writers and technicians are top notch.

Always treat me great! Best place to purchase from and get service from! It’s nice to be recognized every time we go there, true customer service!

Natalie is very helpful and polite. She made getting my car serviced a piece of cake. I told my husband I would buy from this company again because our customer service is so good.

The personnel and the facilities are very welcoming!

Overall great experience with the his dealership. Ask for Alfonso.

I worked with Mr Godfrey Elder and his service was “Michelin 3 Star” and will work with him again. What made his service so unique was his personal detail to every aspect of our car experience. It includes his knowledge of every Mercedes and the options that are a must, his weekly communications on updates of the car, to him making a personal delivery of the car to our house. Then the car was drizzled with ballons spelling out our names, to a Red bow and goodies in the trunk!

Isiah is the best at customer service!! He really went above and beyond to make my recent service experience AMAZING! Thanks to him and his whole team!

I bought a certified 2017 GLS 450 Feb 2020. All issues with the car were quickly resolved except issues with the tires. The wear on the front tires were uneven causing bad front end vibration at speed (65+). Service moved the front tires which were bad to the rear which significantly improved the vibration issue. Jan 2021 service performed a B service and the tires were rotated which caused the vibration to reoccur, since the defective tires were now in front. Apparently the service did not test drive the car at speed after the B service. After a long vibrating trip to Colorado I had Mercedes Westminster re-rotate the tires, $220 later. Vibration issue in the front is again resolved but there is some vibration in the rear from the defective tires. I will now replace the rear tires myself at a cost of $500. Lessons learned: Drive the car at speed before purchasing, I would have requested the suspect tires be replaced before purchase.

Excellent Customer Service. The service department really take care of their customers.

Always provides good efficient service and works with me like they care.

Isaiah was very helpful He is always considerate of my opinion.

Smooth experience from start to finish. Loaner was ready when I arrived at service center. Steven notified me that car would be ready mid afternoon. When I arrived to pick my car up it was clean and ready to go.

Excellent service provided by Natalie. Thank you!!!

Jason Fleek, the service manage is very knowledgeable about the vehicle and also professional.

Great service along with great employees.

My hubby and I purchased 2 vehicles the other day. Jaja was our sales person and he was fantastic!! Very nice man and extremely helpful!! He?s a ??!

Mercedes-Benz of Houston North was very professional, courteous and thorough during my service call in February.

My vehicle received service this week. Celeste advisor make sure all questions was answered. Service was completed in one day. Everything started by sending the best loaner vehicle to my house. The delivery and pick up drivers both excellent customer service. I definitely recommend this location. 45 north & 1960. I love the service. I am sure you will have no regrets as well. 😊

Every time I have a issue with my car they are quick to figure out the problem and rectify the issue. I’m very great full for there knowledge and there expedited time when getting the necessary repairs done so I can get back to driving my car. Everyone is super professional and I love how I’m great with a smile. I truly believe I am part of the family and for that I will always bring my car to this location for my repair and or service needs. THANKS

My Service Advisor...Yamileth is awesome! She always goes above and beyond. Outstanding customer service. My vehicle always comes out looking better than it went in.

Always pleased with my Service... Isaiah Martinez was my service representative. Everything is always great when I take my car in for service...

I always have a great experience when getting my car serviced!! Thank you Mercedes Benz North and Isaiah Martinez my service rep

Salesman came to my home , Drove me about 20 miles to dealership. ,Spent considerable time showing me all the amazing features of my vehicle, This was an outstanding transaction!

Mercedes of North Houston is our dealership of choice for these fine automobiles \ SUVs. The dealership is easily visited off the North Freeway and FM 1960. The showroom is immaculate and personnel are friendly and personable. The entire team has the experience and technology to make your visit there enjoyable and productive.

The service here is always excellent. Their standards are unmatchable.

As a returning customer, my buying experience with MB- North exceeded expectations. Great customer service and knowledgeable sales rep. made the two -hour drive worthwhile.

The last car we bought was from Auto Nation. That is why we returned for another car. Wonderful customer service. Very professional and knowledgeable sales rep, Josh Trenary. Personalized service meeting my needs.

Everyone here has been very helpful and accommodating as I am quite elderly and have trouble walking and getting around.They have a great follow-up service for maintenance dates so you never forget one. Their work seems to be done right the first time.

Very good service and attendance I'm a customer for 14 years

Isaiah Martinez is very thorough, knowledgeable and professional. He has been my advisor for 6 years and I am totally pleased with his service.

The service department did excellent service as always.

Isaiah was awesome! My experience every time is impeccable!

Overall my goal was accomplished. I definitely had better customer service at other luxury car dealerships when I made prior purchases. Most dealerships provide you specific reasons to buy from them, this one offered nothing. I like the car and may give the dealership another chance in the future, but I will likely go to a competitor first next time.

My service advisor Chris sure took good care of us. We were out if town with speed control sensor issues after a tire blow out. We were fixed and back on the road quick. Great service! Thank you Chris!

The service department has no clue what they are doing and the customer service level is at a -0. I had no issues with my vehicle until I brought it to them and all of the sudden the car just stopped working after multiple days in the service department. To add insult to injury the Director made me wait 3 hours for his "Long Lunch" when I was starving in the lobby waiting on his arrival. My routine service check up turned into 14 days of hell! Never again will I refer anyone to this location or patronize them again! Horrible Horrible experience 😞

Bought a 2018 Toyota Camry. Drove home Friday. Went to store Saturday and the car won't start. Had to call battery service to replace battery.

They listen to your concerns/problems and check them out. customer all 100%

Andy was AMAZING he provided OUTSTANDING customer care and service!!! He made me feel so welcomed and followed up with all of my concerns all while keeping me updated about the status of my vehicle. Everything was so fast and easy. I loved my first time experience here!!!

Excelente, rapidez ,cordialidad en su servicio y puntualidad

After seeing a red C-Class online, I knew that was the car for me. Edward Huerta my sales associate made the process so simple and easy. Finance was easy as well. They provided top notch service with every detail. Edward even helped me set up my Bluetooth and Apple Play. It’s truly the perfect car for me. Thank you for providing an excellent customer experience!

The service department is great! Jason Fleeks always goes above and beyond to help his customers !

My service drive advisor (Isaac)was very helpful and informative . I will return as needed.

Service was awesome I would recommend seeing Jason as the service provider

Chris is always helpful and profesional.

Great service! Fixed everything with no hassle. Provided a loaner car, very convenient.

Mr Jason was very helpful I get advice and help with my options I am very happy with the service very accurate with the price

I'm very impressed with the service department. It took less than 10 minutes to drop off my GLE350, and leave with a loaner. When I picked my vehicle up the next day it had been washed and vacuumed. The service experience was great!

Mercedes Benz of north has more cars than any other dealers. Sales mens are so nice and helpful.

Good salesman. Knew his stuff about cars. Always kept me in communication. Car is very beautiful. Never had drove one, very impressed. All my family loves the car.

I was greeted by Nicole Medanic, who made me feel comfortable at the showroom and she showed me around and guided me through the Dealership. I informed her of the vehicle I was interested in and she pulled up Units with options I was looking for in vehicle. I must say that this was by far the best car shopping experience I have had in my 20 yrs of purchasing cars. Nicole was very informative and knowledgeable of the vehicle and was answering every question patiently and I never felt any type of pressure while at Dealership.

Chris Montoya did an excellent job. He has always taken good care of me and my car, when taken in for regular routine maintenance.

I had the best experience purchasing my brand new car from Mercedes! I received excellent service from my sales representative JaJa Anele that I was referred to by Jason Fleeks from service! He went above and beyond to help me find the car that I wanted. He help me set up everything I needed pertaining to the car and he help me setup my custom features! Tariq the finance representative found the best rates for me and was very knowledgeable in helping me make sure I got the right coverage that was needed for my new car. All the staff at that location was very friendly and welcoming and I could tell that my service was well appreciated. JaJa Anele my sales representative even did a follow-up call just to check in and make sure I was enjoying my car and did not have any further questions. I will definitely buy again at this location with JaJa and recommend this a location to anyone! Just make sure to ask for JaJa Anele and he will take great care of you!

Was very pleased with the work done on my vehicle. They always take care if my vehicle.

The service team at MB Houston North is top notch! Fantastic communication and gave me complete VIP treatment. I am absolutely in love with my AMG GLE 43 Coupe! She is my dream vehicle! I don’t know how they did it ... they made my dream car even more dreamy!

Carlos has given me the best service of any dealer. Courteous, friendly and professional is what Carlos provides to his customers. He is a five star employee.

Godfrey Elder treated me like a VIP. His service was beyond excellent. He gave the history behind Mercedes Benz because this was my first purchase but not my last. He has my business and I will refer all. He is exceptional at his craft.

Yami Hernandez was so accommodating! Great experience!

The sales rep Nicole was very professional and knowledgeable. She made sure my wife and I would get all the information we needed that greatly helped us decide which MB to purchase. We are very happy with our very first MB SUV! Excellent customer service, Nicole!

Ray was extremely helpful! Great experience.my car was fixed in a timely manner and brought back to me cleaned an vacuumed.

I am sad to say I am disappointed with the level of service I received at MB of N Houston. I greatly appreciate that the sales agent called me back when the deal fell through for another customer, but that is where the good service ended. We sat in the agents office as she went back and forth. The worst example is when we sat in her office for 50 minutes without any sign of her or communication from her as to what we were waiting for. I asked for a replacement for a damaged wheel center cap, she told me to check ebay. High level customer service would have been to check the parts department or offer to send me one. I expected a 'tour' of my new car, the agent told me to watch youtube videos. Lastly, she put the wrong temporary tag on my car. The agent called and said she would overnight the correct tag, I didn't receive it for a couple days. Very dissapointing service all around.

I would never recommend this place!!! The service department is a rip off!! They will tell you something is under warranty .. “fix it” but you will be back a few months later to pay for the same item but now it’s not under warranty.... never going back!!