Recent Reviews from Mercedes-Benz of Houston North

The customer service is always top tier, and being provided loan cars is a stress reliever. This location is amazing.

First time Mercedes owner and I loved the experience. My B5 service duration was about 3 hours and I was offered a loaner which was my favorite part! I was able to run errands. The rep Jessica and I communicated through text which was perfect. I also received video text for technician who provided details in regards to vehicle. Awesome !

Professional service and attention

Experience was wonderful. Advisor Nestor was most helpful at my visit. Explained everything to my understanding.

Outstanding And Ana was great. I?m very satisfied with my service experience.

Carlos is an excellent service advisor. I have been going to him since I purchased the vehicle in 2019. He is knowledgeable in the recommended service since I do not put very many miles on the car. I am normally in and out within a reasonable time frame.

Jason is a great advisor to work with and is very knowledgeable!!😁😁

Awesome customer service and positive attitude

Stellar Dealership. Carlos and the Technician was spot on with my problem. Bad ECU. Super fast repair process. I was expecting the worst. No problems on my recent 1200 mile trip. Great job guys 👍

At first when selling the car they were very friendly. Them 2 weeks later when my car broke down I couldn't get a hold of anyone. It has been a very disappointing experience. You go to Mercedes for a reason, but not for this. Not recommended at all.

Working with the team at MB North in Houston is always a pleasure. They provide the best service possible in tis Houston market. Thank you for my S580. We are loving it.

Anna was my service representative. She is always extremely attentive, responsive and patient. My services are always exceptional.

Just bought myself a new car, and the experience was great! The hospitality was amazing and the staff was really helpful throughout the process. Dalibor and Aco did a great job and were really professional in helping me get my vehicle, and I could.not be more satisfied. Next time I want to buy a car, it will definitely be at mercedes north houston.

Great Service and Experience..

An awesome experience, Anna our sales person was absolutely wonderful. She went above and beyond to help us. I would definitely go back and use Anna.

The staff was nice and respectful.

Good customer service

the receptionist is very friendly!

Great service, traded in a vehicle into a shiny fully equiped Mercedes in less than 2 hours, amazing!

My vehicle was repaired quickly and I was provided a loaner car while mine was being repaired.

Great customer service, some paint was missing off my car after servicing and manager fixed my car and loaned me a car until it was completed.

Excellent facilities and very helpful employees. Make you feel welcome and appreciated.

We had a wonderful experience at AutoNation Mercedes Benz North Houston buying our amazing Jeep 392. We have now bought 3 cars from AutoNation. JaJa knew everything about the car we wanted and AutoNation didn’t have the up charge on the 392s that some dealers charged. The financing was also very seamless. On my previous Jeep we had bought everything, but they didn’t offer the 7k theft loss on the our 2018 Jeep Rubicon. They offered LowJack which was useless when our Jeep was stolen. They also offered to help recover some of the additional warranties on our stolen vehicle. So far considering we’re dealing with a stolen Jeep, which I loved, it’s been a better than expected experience.

My daughter an I want to the Mercedes Benz place located off of I-45 an 1960 North Houston.... I was dressed in sweat pants an she was dressed the same.... Our hair wasn’t the best , mine was in a satin rap, an my daughter’s was neatly brushed back into a bun...My daughter pushed me around in a (wheelchair) in the main area of this location looking at the car’s for at least twenty to thirty minutes or better an no one never asked us if we needed help... Not a welcome, can we help you, or a hello nothing... Finally someone said are you looking for something... “I said yes a car.” They said go to customer service... We went.... At customer service. The lady stayed on the phone for about ten minutes then finally asked if we needed help... I said yes I’m looking for a car “she said a car” ( I said yes a car ). The sales person Vernon said I could help you.... He was the sweetest person you could ever meet... Vernon was like my father making sure we was okay... As we waited for a finance man for hours because they was short staffed.... We lift with a new Mercedes Benz zero down... The moral of this story is don’t judge the book by it’s cover.... Thank you Vernon from location 1-45 an 1960 North Houston For looking on the inside an not the outside an making that day beautiful for someone ( in a wheelchair with her daughter) a great day Thank you Vernon😊😊😊

My experience was less than satisfactory to say the least. To make this as short as possible, I have taken two company vehicles to this location and both times it took way longer than it should have to repair them, the last one taking a month to repair a van that had 400 original miles on it. When I went to pick up the van after that month, it took approx. 45 minutes just to get the van. I would never buy a vehicle from this location.

Great service. Listens to the customer's needs. Ana at the service dept always helps me out with issues.

Traded my 2019 E300 4matic for a 2017 AMG C63 Convertible. I love my vehicle. My sales representative Eduardo's experience and attention to detail to my concerns is helpful.

Experience was very professional and I need it to be quick as I was driving from out of town. Very happy with the purchase and overall process.

Traded my 2019 E300 4matic for a 2017 AMG C63 Convertible. I love my vehicle. My sales representative Eduardo's experience and attention to detail to my concerns is helpful.

Bought a used car and paid cash. Have been waiting on Title and Plates for over 3 months. Sales don't answer calls. No ones seems to care. Spoke to front disk several times, got different answers every time. Temporary tag expired, went in person to get a new tag and was told title and plates should arrive in a week time. A month passed by nothing happened. Called front disk again and was told they've been waiting on car inspection all this time.........I'm asked to bring the car for inspection. what a mess really!!

Es un lugar muy agradable y cómodo este muchacho nos trató muy amable lo recomiendo buen servicio gracias

Although there were no new cars in stock, I was able to reserve a vehicle that was in production. During the 3-month wait, Ben kept me updated on the status of the delivery. I was able to come in on the day of delivery and pick up the vehicle with no issues. It was really a seamless process and I am satisfied with my new purchase. Ben was great at providing me assurance and any information that I needed to prepare for the pick-up date.

All I know is that I took my car there because of a recall, and as soon as I came out of this location my car started having different problems 🤔🤔

Will never again go to a Mercedes dealership owned by auto nation. I will forever take my car to a flagship dealership by Mercedes.

I am very satisfied with the quality of the service and the work flow experienced at the car dealership. I could talk to the right people right away and discuss the work to be done. The staff was very helpful in explaining to me the work to be done, and provided a loner car while we were waiting for parts to be delivered.. Everything was executed without any delays in the paperwork and to my satisfaction.

Price Gouging'!!!!!!!!!!!!!!!!!!!!!!, this dealership is charging people to much for the work that's done, I'm an 8-time owner of Mercedes Benz, and I'm one that takes GREAT care of my cars ONLY at Mercedes dealerships, I was warned about this one, THEY FIND THINGS WRONG WITH YOUR CAR THATS RELLEY NO WRONG WITH THEM AT ALL, WHAT A SHAME, TO TAKE ATVANTAGE OF PEOPLE , SUCH AS OLDER PEOPLE THATS DOING THE BEST THEY CAN DO TO KEEP THEIR CARS UP TO PAR. I'M DONE WITH THIS DEARSHIP, BE VERY CAREFUL IF YOU ARE BUYING WITH THEM ARE GETTING YOUR CAR SERVICE. YOU GOT THE LAST $7,760.00 FROM MY WIFE AND I (MERCEDES BENZ OF HOUSTON ON 45)

The experience was very professional. My salesman was Travis Green. There was an issue with my pre owned car the next day after purchasing it. However, I took it back, the team kept it over night and fixed it, and I received it the next day. If this is the service that I can look forward to within the future, Mercedes Benz North is where I’ll spend my money. The manager approved the work along with additional work. I am very satisfied with the effort put forth to take care of me. Continue to put the customer first and you will always be a step above the test. R. Johnson

0 stars Repairs completed 11/10/2022 and on 11/10/2022 check engine light came on, when car is turned off sounds like it's still running and car seat not working!!! I'm livid...call them and they tell me I'll have to bring it back on 11/23/2022....Uhmmm yeah,no. That's totally unacceptable

My experience was great with your service department!

Two thingscomment I feel the dealership could have done differently. One is that all the documents were not ready for me to sign upon arrival. Doc you sign would’ve been an expeditious way to finalize everything. Second there was a minor small chip in the center base of the windshield that was not pointed out. I did pick the vehicle up at night and in the lighting that was left on it was hard to see. The positive things I will say is that the dealer stayed open later than closing to make sure I was able to pick up the car. They were very courteous and accommodating. They had the car completely detailed and ready to go. I do feel like I was treated very well and I will use them again. So the comments above are not necessarily negative they are just things to improve upon.

Edit: Since leaving this review, my issue has been resolved and made right with management. Thank you. I purchased a new Mercedes Benz on August 23, 2022. The level of customer service has been a huge disappointment. Not to mention, my new vehicle has not worked properly from day one. At this point, my vehicle has been in the Service Department of Mercedes Benz Houston North for 10 days and i have reached out many times for communication and even to the General Manager Eric and he hasn't bothered to even return my phone call. This experience with this dealership is not acceptable on any level.

After having been involved in a car accident and having my vehicle declared a total loss, I went to Mercedes Benz of Houston North and ended with a blessing purchase of a GLE350! Thank you so much to sales reps Austin and Alec and supervisor Aco! God is good and I am one happy customer! They provided great customer service, professionalism, humbleness and very knowledgeable of the vehicle I purchased! Thank you all again and God bless

My Wife wanted to purchase a 2023 GLA250.Dallas did not have any in stock so I decided to try Houston. Called and Spoke to Mike. They had one that my wife wanted in stock. Wanted to purchase and have it delivered but was told they cannot do that. I asked if I could put something down to secure it and was told no. Mike called back and said that they can hold till I got there Saturday. Sent them info so we can get financed. Had to call Mike back to get to the numbers. Was told that was finance departments responsibility and he was not finance. Was told that they would be calling… never got called by finance till I called back to let them know. Arrived Saturday they were polite and we did buy the SUV but would not purchase from them again due to their lack of communication.

Nicole did a great job of answering our questions and helping us set up the car for our use. Great experience.

I dealt with Stacy, she’s the best recommend everybody to work with her. I highly recommend to purchase from this dealership. Easy and smooth transaction.

We recently bought a new Mercedes GLE. The service was wonderful from the beginning till the end. Their response was prompt and they met our expectations.

I have a very positive experience with Mercedes-Benz of Houston North. I found a GLC which I am interested in and within my budget, and I got prompt responses from Edwin and Kelvin on my queries. Edwin understood my requirements and provided me best options to choose from. When I visited the showroom from Austin last week, Edwin provided me with all the information and answered to my questions in his best possible way. He is very good at explaining things. There was no other hidden fees on car price other than what communicated by Edwin. I test drive the car and the staff is very friendly and approachable. I decided on the car and the sale was pretty smooth. I took pictures with Edwin and Kelvin infront of my dream car!. Overall, a very good experience with this showroom and staff. Thank you Edwin and Kelvin!

Xavier was excellent to work with. While waiting for my vehicle to arrive, he kept me updated with the status of shipment and then of delivery. When the vehicle arrived, he took his time going over the vehicle with us and emphasizing some unique features. The only negative was the delay getting to the finance department to close on the deal and the time to get the paperwork complete.

Mr. WILLIAMS, Hi...I picked up our R350 this morning...a few items...for your consideration and rectification. Was told the tires were not rotated (customer request) nor balanced...this is opposite to what I was told, over the phone several days ago by Yamileth...now I don't know if the tires were actually rotated...please find out. Seems like you are derelict when it comes to keeping defensible service records. 2nd item...the car absolutely stinks of diesel fumes....I thought the emissions overhaul was supposed to improve the emissions, not make it worse. Sort of disgusted by this. The foot brake peddle is squeeking now...was this part of the brake recall...was not like this when we dropped it off... Not impressed after paying over $2000...aside from the engine rattle noise being addressed, the car is worse now ... and you have had it for 2 full weeks. What were you doing to the vehicle that took this length of time? This is not service, rather a major inconvenience!! Lastly...the car almost ran out of diesel on the way home...are you telling me you drove that many miles to investigate these issues then you leave your loyal customer with a pretty empty diesel tank...not impressed! I would appreciate a call so you can have an opportunity to understand how your dealership has just made us feel and afford yourself an opportunity to resolve these oversights to the satisfaction of the customer. Sincerely, Consciousness Consumer

The best dealership in town! Highly recommend you to shop here. Everyone that works here is amazing and very helpful, esp. Mr. Edward, he made our buying experience wonderful, fast and smooth. If I can give him 10 stars, I would.

Jason Fleeks has been my Service Advisor for the past 11+ years and has and continues to take care of me as of it were the first day I came in. He's an awesome representation of a great company. He's a true Professional, but an even better person. I trust him with all of my Service needs. And i consider him a friend. I won't go anywhere else! Thanks MB Houston North. And Thank You Jason Fleeks!

When I arrived no one came out to greet me, I had to go inside and ask for my service advisor. At Lexus I get this service and I expected at Mercedes-Benz.

The best dealership in town! Highly recommend you to shop here. Everyone that works here is amazing and very helpful, esp. Mr. Edward, he made our buying experience wonderful, fast and smooth. If I can give him 10 stars, I would.

Stacy Abney was wonderful to work with. Easy transaction without a lot of back and forth haggling. We look forward to a future transactions.

I had the best customer service from Gabriel and Zack

I love ❤️ this place although my service advisor Natalie is no longer there they are all respectful and very nice keep up the good work Mercedes Benze of Houston North I recondmend this place Best service ever

Very Professsional rep who made me feel taken care of.

Every time I come in for service, I’m greeted by the smiling guys outside, if Tony is around he is outstanding. Always pleasant with a smile and very helpful. On to the service advisor Jason, he too is pleasant and always willing to go a step further to provide professionalism and courtesy. I’m pleased so far!

Inquired about a used vehicle. I sent them all the information they requested regarding my trade and then sales person told me they’d get back to me to see if they could do anything else because I didn’t agree with their offer. That was over a week ago! Obviously no response tells me they’re not even interested in trying to earn my business.

Very good service 👏 Thank you

Jaja was by far the best salesman. The company as a whole was nothing but five-star service. I am very pleased with my purchase and grateful for the smooth process of purchasing a company car. I highly recommend Mercedes-Benz of Houston North.

I’m not sure what happened to my previous post where I gave 2 stars. Somehow it was deleted. But my problem hasn’t been solved even after general manager reached out to me and tried to offer his help. On the day of the appointment on Wednesday, Forest was off, so Nicole was assisting me and she was doing a great job talking to me about my options, she was very thorough, professional and understanding. Everything was going great until she walks out to talk to her manager about finalizing the deal. Then Tarik (short Indian gentleman) shows up with my paperwork, literally laughing at my situation, saying that “he is surprised that I was eligible to even afford to buy my Mercedes E550 with my credit score” humiliating me in front of other customers that were there. Maybe because I wasn’t dressed nice, he thought he could make fun of me. I was there on a serious matter to do business, but after the experience with mr Tarik and him making fun of my situation, I no longer want to do anything with Mercedes of North Houston nor see mr Tarik’s face. I then thanked Nicole for her time and calmly walked out. And how could my 2011 Mercedes e550 be valued for $4000. I literally paid $14,500 in May of this year. And I bought 2 years of extended warranty. There’s minor body damage and minor curb rash that’s been there already when I bought the car. What could you possibly do to help me out with my situation? UPDATE: I tried calling mr Brazda, he never picks up his phone, I emailed him, and he didn’t reply back to me. At this point, it is now clear to me, that you portray yourself to seem like you care, but in reality you don’t, at least you don’t care as much as you think you do. Thank you for nothing.

Very slow to respond, will not purchase from them again, horrible experience very disappointed.

Exceptional, professional, friendly customer service

Great service Ahmed was great

My experience with Mercedes has been terrible. This comment will be the most honest and that you will hear about this company, I do not want to say that all Mercedes centers are the same but Mercedes Benz Houston North, in particular, has been the worst dealer I have ever dealt with. Starting from the beginning everything was a very nice drink until the purchase was finished, well after that I tried to communicate with the seller as it is the first time I had a Mercedes and I had many questions, before I only had Infinity which is a little different . And this one never answered a single one of my calls his name is Mike, if you are thinking of looking for a salesman stay away from him he will never answer your calls. Then the worst happened when a part of my car came loose and for fear of losing it I couldn't drive my car, I called customer service to try to repair it and believe me... well, what a surprise that they told me that they couldn't do anything and that the The fastest service he could give me was in 2 weeks and what a surprise because I hoped that they would at least offer me some alternative solution because as you know Texas is a place where if you don't have a car your life becomes very complicated, so I begged him to find one alternative at least they will lend me a car while my car was stopped for the 2 weeks that they required to be able to give me the service and it does not turn out that if it does not have a date for car service there is nothing you can do. In a nutshell if you don't have another car for when your car breaks down then DON'T BUY A MERCEDES. Because there will be no way that you can continue your activities if you require a loan car since until you have appointments available then they cannot help you. I am sorry to have to make this comment but someone has to open people's eyes, understanding that it is a luxury car but really in Texas the car is more than a luxury it is a necessity and Mercedes has no apathy for cases like this. Mi experiencia con Mercedes ha sido terrible. Este comentario será el mas honesto y que escucharan sobre esta compañía, no quiero decir que todos los centros de Mercedes sean iguales pero esté en particular Mercedes Benz Houston North , sido el peor dealer con el que me ha tocado tratar. Empezando desde el principio todo fue un trago muy amable hasta que la compra finalizo, pues después de eso trate de comunicarme con el vendedor pues es la primera vez que tenía un Mercedes y tenía muchas preguntas, antes sólo tenía Infinity el cual es un poco diferente. Y este nunca contesto una sola de mis llamadas su nombre es Mike, por si estás pensando buscar un vendedor aléjate de el nunca contestara tus llamadas. Luego lo peor paso cuando una parte de mi carro se soltó y pues por miedo a perderla no podía manejar mi carro llame a servicio al cliente para tratar de repararlo y que creen… pues vaya sorpresa que me dijeron que no podían hacer nada y que el servicio más rápido que podían brindarme era en 2 semanas y vaya que sorpresa pues esperaba que por lo menos me ofrecieran alguna solución alternativa pues como saben Texas es un lugar donde si no tienes carro tú vida se pone muy complicada, pues le rogué que encontraran una alternativa al menos me prestarán un carro mientras mi carro estaba parado las 2 semanas que requerían para poderme dar el servicio y no resulta que si no tiene fecha para servicio de carros no hay nada que puedes hacer. En pocas palabras si no tienes otro carro para cuando tu carro se dañe entonces NO COMPRES UN MERCEDES. Porque no habrá manera que puedas continuar tus actividades si requieres de un carro de préstamo ya que hasta que no tengan disponibilidad de citas entonces no pueden ayudarte. Lamento tener que poner este comentario pero alguien tiene que abrirle los ojos a las personas, entiendo que es un carro de lujo pero realmente en Texas el carro mas que un lujo es una necesidad y Mercedes no tiene ninguna apatía para casos como este.

Took the car for an alignment and was given the car back. Car was turning right aggressively and took it back. They tried to give me the basic runaround but I knew better than that. In the end the told me they found the problem and they would get back with me. That was 3 days ago. They also gave me an empty promise that once the car gets fixed I can get a free alignment because it wasn’t made the first time around. And yes the car is still turning right.

Exceptional professional friendly customer service

My Wife purchased her 2023 CLA250 through the help of Vernon and Alec. We both appreciated the effort they put forth to obtain the exact Model and Trim that she wanted! She is a very happy Customer!

This dealership gives the stereotypical used-car-salesman a bad name. Dishonesty and deception at all level of their organization. Emails to the GM have gone unanswered. Avoid this dealership and maybe Autonation all together

Took my car in for an ac diagnostic test. Picked my vehicle up yesterday and now my passenger 2nd row seats are stuck in a downwards position. I asked mercedes what happened because I have no prior issues with my seats. Now they don't want to take responsibility for my seats and want me to pay for a diagnostic test to find the issue. Not morally right, I brought my car in with no seat issues and I left with one. I'm going to stop dealing with North Houston location and go to the Woodlands. My advisor told me I brought my vehicle in with the seats folded down. Now you're calling me a liar, that's great customer service. Now my seats are stuck and I have children to transport. 9-9-2022. I was quoted 1900 to get my seat fixed. I spoke to the manager sometime on September and that was the price he offered me. No one has never taken a look to find the cause of the problem. My seats are still folded down 10-2022.

It's interesting how once a car is sold, no one wants to help you. I've made multiple attempts to call the 8970 number and no one answers. Its incredibly frustrating and unacceptable of a business that claims to be of high caliber.

I've been working with Carlos Trevino for several years now, and the level of professionalism and attention to detail I've experienced strangely surpasses any service experience I've had at any other dealership.

It was easy and fast!

After searching for a new GLA 250 for months, I finally found my dream car at Mercedes Benz of Houston North. I reside in San Antonio so I drove to Houston to purchase my vehicle. I corresponded through numerous emails with Alec who was my sales person. Alec along with a fairly new sales person made my experience with purchasing a vehicle seamless. I absolutely love my 2023 GLA 250 and I enjoy driving it. It’s such a wonderful vehicle with so many features. If you are thinking about purchasing this vehicle, I highly recommend that you do.

I've been working with Carlos Trevino for several years now, and the level of professionalism and attention to detail I've experienced strangely surpasses any service experience I've had at any other dealership.

Not a fan of vehicle shopping but from start to finish the experience went very well. Dali in sales and Qamar in financing were both tremendous to work with through the sales process.

After searching for a new GLA 250 for months, I finally found my dream car at Mercedes Benz of Houston North. I reside in San Antonio so I drove to Houston to purchase my vehicle. I corresponded through numerous emails with Alec who was my sales person. Shayan and Alec made my experience with purchasing a vehicle seamless. I absolutely love my 2023 GLA 250 and I enjoy driving it. It's such a wonderful vehicle with so many features. If you are thinking about purchasing this vehicle, I highly recommend that you do. Also the customer service is impeccable!

This dealership has had my vehicle in service for two weeks. The problem the car had on day one of when I bought it, it still has 2 months later. Every member of management I have tried to contact will not call back. I have left several messages for the GM Eric. Still, nothing. This dealership only wants you to buy something, but if you have issues they forget who you are. I would not recommend this dealer to anyone!!!!

Terrible customer service. They have had my vehicle in service for 2 weeks. After many phone calls this entire time, I can’t get a member of management to return a phone call. The problem I had on day one of purchasing my car is still a problem 2 months later. This dealer is the absolute worst!!! Go anywhere but here.

Tienen un excelente servio al cliente en especial el vendedor que me atendió salí muy contenta con la compra que hizo en realidad lleno todas mis expectativas

Ana and Yamithel from Service/ maintenance are amazing. The valet personal that facilitated my transportation were genuine and safe.. I felt very comfortable when they were at the wheel, they were 3 total. 2 of them drove me back and forth to my destination while the car was being serviced, unfortunately I only remember Sebastian?s name. The second driver was only a few weeks new hire but he as amazingly safety concious. The 3 driver took the cortesy to deliver my car at home being punctual during the delivery and exchange of cars. The Young lady receptionist at the valet desk was very efficient and on top of things. I hope they get the right recognition and that Mercedes Benz Houston North takes it?s time to find who were those service personnel that helped me. Hopefully they can get big Kuddos. Marysol

Great experience with service department. My service advisor kept me up to date with findings and repairs. It?s not the first time I have been there for service and it will not be the last.

Thank you for your service. Very good experience.

Amazing experience, great service, super nice and very clean

Nice place. Had a recall done here they pretty much have their act together here. people answering the phones up there at front desk could mature some.

Thank you Jes for keeping me updated on my car. It runs a lot better!

GREAT COUSTOMER SERVICE

customer Service is good salesperson excellent... BUT the lack of honesty in the finance department is BAD. just be careful in fine printing you can easily be deceived.

Had prompt great attention from Jason , my van was repaired quickly

I received recall notice the end of July so I called service and was told they would call me back. That did not happen. Then received second notice saying do not drive car I called service three more times and was told management would need to call me. That did not happen. Was contacted by service rep and tech came out found no problem. Process took too long.

Great salesman(Vernon)! This is our third purchase and it always goes perfect.

10/17/2022 EDIT: I had my car in service and realized that they have charged my card extra amount without informing me. When I called and inquired about the charge, they have no clue. They are investigating. Dont give them your card. Amazing experience of buying Mercedez. Finance was running behind though and I had to wait a lot for my turn with empty stomach along with my 4 years old and wife.

Great service at the dealership. Representative was informative and kept me updated.

Yamileth was excellent at keeping me abreast with what was going on with my vehicle.

Always a pleasure coming here, and can get in and out or can get a loaner car within 10 minutes, wonderful service.

I was very happy with the care given to my vehicle, I went in for some new tires and an alignment. I also appreciated the courtesy wash, and the pleasant and calm atmosphere in the service dept. Good coffee and snacks definitely a plus.🙂

The best part about car shopping with Mercedes Benz of North Houston was that my salesman Michael H. was patient with texting and emailing me. We spent a week going back and forth via email about all the questions I had before I had to spend hours at the dealership. I was able to send pictures of my vehicle for appraisal offers without having to drive to the dealership. The process was convenient as long as you know the must haves you want in a vehicle. Cons: If you have locked eyes on a particular vehicle it is best to act fast on it because those vehicles go quick. I had my eye on a GLK but it was sold as soon as I said YES’ to the Benz😭. I then had to shop around again and find the next one I had one eyes on!

The best part about car shopping with Mercedes Benz of North Houston was that my salesman Michael H. was patient with texting and emailing me. We spent a week going back and forth via email about all the questions I had before I had to spend hours at the dealership. I was able to send pictures of my vehicle for appraisal offers without having to drive to the dealership. The process was convenient as long as you know the must haves you want in a vehicle. Cons: If you have locked eyes on a particular vehicle it is best to act fast on it because those vehicles go quick. I had my eye on a GLK but it was sold as soon as I said YES’ to the Benz😭. I then had to shop around again and find the next one I had one eyes on! Overall I couldn’t stop Smiling 😄🎉🤸🏽‍♂️

Went in for service and even though Carlos was not my service advisor and never worked with him before, he was great to work with. I'm always happy with MB North attention to detail with the service but also how they are personable.

Professional services during all phases of the car buying experience was pleasing to me.

Kelvin was great from start to finish! I was impressed with his communication, commitment and flexibility.

Exceptionally impressive, professional and courteous.

Ms Ana at the North location was a really big help from start to finish … had been looking for a nice low mileage GLK for mo the and she made it happen… thank y’all at MBN !

I had the pleasure of Mike Holmes helping me with my new car purchase. I am 100% happy with the vehicle as well as very happy with the service I received. I didn’t feel hassled into anything, and most importantly from start to finish I was heard! Also shout out to the young lady that helped in regards to financing. The process was short and sweet along with a friendly face. I did choose to lease, so I will see the team hopefully in the future for another good experience.

I had the pleasure of Mike Holmes helping me with my new car purchase. I am 100% happy with the vehicle as well as very happy with the service I received. I didn’t feel hassled into anything, and most importantly from start to finish I was heard! Also shout out to the young lady that helped in regards to financing. The process was short and sweet along with a friendly face. I did choose to lease, so I will see the team hopefully in the future for another good experience.

Austin and the team at MBHN did a fantastic job on explaining all the features of various cars including the new EQS line. I decided and purchased the new EQS AMG, and it is fabulous. The follow up and delivery of the car (with a few after market additions) was first class. I highly recommend MBHN and Austin specifically.

Mercedes north (Houston) has the best customer service

Purchase update: Apparently it’s normal for you to “need tires soon” a month after purchasing a pre owned vehicle. The sales manager tried to say this was because I had driven 4k miles already. I provided documentation showing mileage of when I purchased the vehicle compared to the mileage I brought the vehicle in for service which was a 2k difference! Either way 2k miles or 4k miles there is no reason why the service department should be telling me I need new tires soon on a new purchase. I mentioned my concerns about this matter due to the fact that the issue came about after I had my rims/tires replaced days before. The rims/tires were taken off another vehicle and put onto mine. Within this same time frame I have also had to have the brakes and windshield washer pump replaced. I have never experienced this before purchasing a vehicle and the sales manager didn’t care about my safety or satisfaction. He stated that that’s how the sales department makes their money so they're going to try and make a sale. He also says particularly with the C class tire tread wears fast. I expressed that I have had other problems with the vehicle and he just let me walk away feeling unvalued as a customer.

Michael Lopez was great. He made the deal fast and understood what I needed to feel good 😊 about it. The finance managers were brisk and got their tasks done ✅ efficiently and effectively! Bravo, these guys know how to sell cars!

I purchased my dream car a couple of months ago. I?ve never in all my years never have I experienced this type of service before. From the buying experience to the service department. Yamileth in the service department is simply fabulous. She?s responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won?t be buying from any other dealer?found my home!

I purchased my dream car a couple of months ago. I’ve never in all my years never have I experienced this type of service before. From the buying experience to the service department. Yamileth in the service department is simply fabulous. She’s responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won’t be buying from any other dealer…found my home!

I purchased my dream car a couple of months ago. I’ve never in all my years experienced this type of service before. From the buying experience to the service department. This place is awesome 👏🏽 Yamileth in the service department is simply fabulous. The team works hard to get you in and out. Yamileth is responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won’t be buying from any other dealer…found my home! Thank you!!!!

… from the time of walking through the doors til we left was a great experience. We were greeted by a very nice receptionist. Then our Salesperson, Nicole Medanic, was very knowledgeable of the vehicle we were wanting to buy. She was very patient with all are questions and walked us through all the controls of the car before driving off the lot. The Finance Dept was very helpful/knowledgeable when explaining the warranty. We would highly recommend MERCEDES-BENZ of North Houston. Thank you so much, we love our car.

I have purchased 4 MB vehicles, 2 suv’s and 2 cars. The dealership is clean, the receptionist are friendly and efficient and my salesperson JaJa is detailed oriented, organized, and he cares about his clients wants and needs. The service department’s manager, Jason goes above and beyond to assure your car is repaired in the least amount of time, he does not over sale. Jason is patient and he explains everything to you which is very important to me. I purchased one MB from another dealership and took it to Jason for service and that is how I ended up buying my next vehicle from Mercedes Benz of Houston North, they are simply the best.

Love Jackie!

I’ve purchased a vehicle from this dealer, from an out-of-state location. Everyone involved in the sales and transportation of my new vehicle was very professional and thorough. I won’t hesitate to do business with them again if another opportunity arises.

Excellent facility, but to each salesman and manager your just the next commission check. Make sure before you purchase a vehicle ALL Issues and Concerns are handled prior to signing any paperwork. They WILL refuse any and all repairs.

Tailored and convenient services!! I have a hectic work schedule and was having issues with schedule my C300 for maintenance. I spoke with a gentleman on the phone and he said I could drop it off as soon as they open and they would get me taken care of. Soon as I got off from my overnight shift I went to drop it off. Yamilet helped me went getting a ride home with their shuttle service and texted me updates about the status and when it was ready. I was so tired though from my shift that previous night that she also arranged to have my car dropped off to my home!!!! Everything went perfect!

The service was supposed to take 2-3 days and it was completed in one. Awesome service!

I have had my cats serviced at MB North for over 15 years! I trust that they are going to do what is needed to keep my vehicles in top condition. Jason is attentive and honest! I highly recommend MB North.

Prompt, friendly and honest service

I purchased my vehicle there and Travis was my salesman. This was my first ever Mercedes. He was very helpful in getting me into the car that I loved. I will definitely be coming back for my next vehicle in the future.

My service advisor was so professional and prompt she addressed all of my concerns! Thank you Jesenia for making my first experience at this dealership phenomenal.

Review of Seungsu Kim (BMW 750i) I would like to mention good points about this dealership. First, there are a variety of vehicles. They have vehicles of various brands including Mercedes. You can easily find the vehicle you want here. Second, the pre-owned vehicles they sell are well-maintained. Some of the dealerships often leave and neglect their cars in their parking lot inventory. However, this dealership cleans the interior as well as the exterior of vehicles and sells their pre-owned vehicles after basic maintenance including changing fluids. This saves consumers's time and money to change basic oil after purchasing the vehicle. Third, the dealers are friendly and know how to actively reflect customer needs. They do not insist on their prices recklessly, but always try to reach a price agreement with their clients. In conclusion, this dealership is professional! You can count on them and buy your car here.

I've NEVER had a good a good experience at Mercedes Benz of North Houston! The only reason we took it there this time was by mistake, not being more careful when a call was made for service. When I got the car back home, it was leaking oil ... lots of it. I wouldn't dare go back to them since I could not trust them to do it correctly. I took the car to another dealer (Mercedes West on Highway 6) and they noticed that the plug was not tightened, and that oil had sprayed all over the engine. The cleanup cost was over $300. Mercedes West chose not to charge me, as a sign of respect and gratitude for my past service with them.

Had a great experience, my Sprinter was quickly serviced

The service we receive from MB North Houston is always superior. Their response time is quick and the issues are handled until completed to everyone's satisfaction.

Jason has been my service person from my very first car. I love the personal attention to the details of making sure my car is running well

If you are in the market for a Mercedes please go here ! Very friendly and professional people here , not to mention the beautiful selections of vehicles .

Unfortunately, I was without my car for several days without a loaner due to a wait time on supply delivery. When my car was ready and a pickup time was set 24 hours in advance, I was called to move my time up. I set the time of pickup for a reason and was not able to move the time up. I ended up having to find my own way to pick up my vehicle. As far as the work done on my car, it was great!

My experience at MB of Houston North was generally good and I would gladly purchase cars from them in the future. Due to the current tight car market with limited inventory, the opportunity to negotiate price basically does not exist. The buyer must be diligent in confirming that all offered and should be included is received, as well as, receiving the best value for add- ons.

I appreciate the help they always give me when I come, especially Mr. Carlos. He’s always so helpful

The experience here buying a pre-owned vehicle was great! We located our new Range Rover online, & Forrest replied right away. We made an appointment for the next day with several other stops in mind afterwards. The salesman, Forrest was very pleasant with no pressure. I was very impressed with his detailed knowledge of our particular car & he walked us through all kinds of features that we definitely would have missed. The car checked all the boxes, so we we both agreed this was the one. While we were driving, Forrest arranged for a trade in analysis which came back with a very fair price. We were out of there in our Range Rover within an hour. This may be the best buying experience we’ve ever had in 40+ years of buying cars.

Purchased my vehicle here recently and they had good customer service. Thank you to Shayan Nasirzadeh for helping me find my vehicle!

I brought in my vehicle for maintenance service and everything went smoothly. When I set up the appointment, I was planning to wait for the vehicle but my schedule changed. Nestor, my service advisor, was able to promptly get a ride for me with Sebastian, one of the drivers. I was also picked up when my car was ready and everything worked with my schedule. I was advised on certain things to keep an eye on for future maintenance. In addition to the scheduled service (A), Nestor advised on an alignment which I agreed to. The drive out was a little pricey!! Overall, I am satisfied with the personnel and the service!

I bought a Lexus RX350 one year ago, I have been waiting for the 2nd key as listed in the writing paper. I contacted the salesman for many times but got no progress (only promises). I emailed, called the manager but got no responses. Very disappointed!

i had my 40,000 Service B performed at this location. The staff was courteous as expected and I departed in a loaner while the service was performed. A few hours later, a member of the service team reached out to me to indicate that the rear tires needed to be replaced. My vehicle was purchased as a certified preowned vehicle in October 2021 and we had driven approximately 10,000 miles. The dealer, Mercedes-Benz of Houston North had option to replace the front two tires and not the two rear tires. I indicated that it looked deceptive that this would be done on an expensive vehicle. I asked to speak with the service manager and then the general manager who finally reached out to me to discuss 4 days later. After speaking with him, I was assured that my feedback was appreciated and that my concern would be investigated to no avail. Two weeks later, and the general manager has not reached back out to me. Word to the wise, if you want to spend your hard-earned money on a Mercedes, do not do it here!

Recently took my GL class for routine service and to inquire on other alerts the dash was marking. Ana, my service representative, quickly placed me in a loaner and kept me up to date on all service requirements and recommendations. All my tires needed to be replaced and Ana was extremely helpful in assisting with filing the claim with my roadside assistance policy. Ana's attentive professionalism helped me maneuver through a tedious task so easily, I am full of gratitude and admiration.

It was my first time taking my CLS AMG there since moving to Houston and I was very pleased👍Great service and “Nestor” was wonderful!

I had a vehicle towed to get a key and programming, the vehicle has been delivered since Friday and I had tried to reach the service advisor Christina since then, left 3 meesages for her, called and asked to speak to her manager who I was told was too busy to take calls or in meetings. I left a message for Daryl Williams, the service director who has not responded either. Surprised how a luxury dealership is operating with such bad customer service. Either no one is checking their voice mails or they need more employees to handle the current business volume.

Stacy Allen was super helpful and extremely professional helping me find the GLK I was looking for. Thank you for everything and I look foreword to doing business with you in the future!

I am giving a 1 star solely based on the customer service. I took my car in for service on a Saturday morning around 9am for 2 main issues. 1) Sunroof not opening and 2) Backup camera needed to be re-calibrated. The repairs were done and everything with the repairs is great. However, the customer service I received from Ahmed was unacceptable. When I dropped off the car Saturday he said the car would be most likely ready by Monday or Tuesday. He said, “Either way I’ll give you an update on Monday.” Monday went by no phone call, no update. Tuesday went by no phone call no update. I called him on Wednesday and left a voicemail. Still did not get a call back. I called again on Thursday and left another voicemail and still no answer. I went ahead and sent him an email. He finally called me back on Thursday and said my car would be ready the next day (Friday). He also mentioned I needed 2 new tires and I mentioned I had tire replacement from the dealer I purchased the car. In a very sarcastic manner he said, “If you have free tire replacement plan then I need that name of that company and get it myself because I’ve never seen that before.” This to me was so unprofessional however, I didn’t say anything I just wanted my car back. So Friday comes around and again no call no update from Ahmed. Saturday, Monday and Tuesday no call or update from Ahmed. I didn’t reach out on purpose just to see how long it would take him to reach out and give me an update. Finally, Wednesday I get a call that my car was ready for pickup. Very unprofessional and unsatisfactory customer service. Again, repairs and work on the car were great and I’m happy with the repairs. I’m unhappy with the customer service I received.

Owned by AutoNation and located on I45 just N of FM1960. The staff is helpful but horrifyingly shorthanded. The phone at the parts department rarely get answered so just to find if a part is available one has to drive there. A wasted trip is the part is not available. Surprising for such a big outfit.

Excellent service

Jason, has always taken care of me and my family Mercedes. He is great and will always be our super service guy.

So I’m very interested buying 2021 G Wagon I wanted to see car,an how much payments be,after that we get financing done,I came to Mercedes Benz Guy Ben Nanjappa said Manger want see your bank account $100k just see car,he told me $100k down 1st said $25k then said $50k said it’s going be $100k down even credit score 715 $100k only way get car,Guy disturb me so much couldn’t believe he saying he beyond Sick,Even showed where purchase property $90k he said manager have see bank account $100k,Max manager very helpful thank him for calling an apologizing Ben shouldn’t be working at Mercedes’ Benz he should be fired Asap nobody should go that guy Most sickest racist peoples ever seen

Nestor was my advisor and made sure my repairs were nothing less than perfect! It was a a stress free process.

After a long week of finding the right car.. Dale Kuykendall helped me find it. The whole costumer service was a experience that i would definitely recommend to anyone who’s looking for a car. Also I’m in love with the car i got. Definitely will come back.

One of the best customer service experiences I’ve had. Thank you!

Service maintenance- professional and courteous and smooth process. I was in and out with my rental quickly. My service rep kept me informed about the status of my car at all times. Been going here for years. This is my 3rd MB automobile.

I just had a baby and needed a new vehicle! I had been texting back and forth with Manny. The vehicle I originally was Interested in was still in reconditioning so I decided to check out other vehicles. I ended up purchasing a SUV that I absolutely love with Stacy. Stacy started off very friendly then started to rush me while I was obtaining my insurance, completing the application and completing financing with my bank. She eventually got tired of waiting on me and told me to go sit in the waiting area. I really didn’t know what that was about being that I was bringing them business. The finance guy was hands down amazing!!!!!! He was very nice, down to earth and friendly. I wish I remembered his name, it was definitely pleasant working with him. Also, Mike was pretty cool! He followed up with me a few times. Stacy could brush up on her customer service skills. Everyone else provided a top of the line experience!! Even as the passed by while we were waiting.

If you are looking to buy a "Hercedes" aka Mercedes, go talk to Jennifer. She will set you up and take care of you from start to finish. She and Max together provided me with my dream car. :-) Could not be happier with my care and service.

My husband and I were in search for a Mercedes GLE AMG 53 Coupe and within an hour of reaching out to Sales at the Mercedes North Dealership Edward was on it! He found us exactly what we were looking for. Service was amazing

Sale Representatives are so helpful and their experiences and professionalism make us so happy.

Service was completed in a professional manner. Costs were adequately explained. Loaner process was straightforward. My GLS was nice and shiny when I picked it up.

I received the best customer service from Gabriel. I’m

Great customer service!!! Walked me through every step of the way

Everyone that I came in contact with at Mercedes Benz North was accommodating, professional, friendly, and courteous. I was treated with much respect. Thanks

I love Jason the service advisor. I needed quite a few things done on my 2015 GLK. They quoted me $6,000, but were “willing” to reduce it a bit just for me. I allowed them to replace my auxiliary battery and declined to get anything else done by them. I got the same work done for 1,500 less including repairing my drivers side seat assembly with a 2 year warranty and genuine M-B parts. If you’ve got $1500 to pay for snacks and water. They’re great but if you want quicker, less costly repairs do ur research and find someone else. BTW they didn’t even wash my vehicle.

What can I say about my most recent car buying experience?! My car was totaled in a car accident late August. The car, miles, price had to be very specific. I found my used car an Infiniti QX60 at a Mercedes dealership and my car sales person was Xavier. Xavier was excellent from start to finish. He was attentive, kind, responsive to all my questions and went above and beyond. I had a wonderful car buying experience. If ever I'm ready to purchase a Mercedes or could recommend to friends, I would definitely recommend Xavier.

Xavier made my dreams come true. Extremely professional and kept me updated and informed throughout the whole process. This was well appreciated since we were purchasing from out of state.

Carlos was fantastic. He gave me his full attention and made me feel welcome.

This dealership and employees ALWAYS go above and beyond. The people are genuine and extremely professional and courteous.

I bought a 2020 GLE350 here and it’s been a nightmare. The car was sold to me with cigarette stench on it and the dealership doesn’t care. I’ve spent the last year trying to get that horrible smell off the car without any success and just abandoned it in my garage out of frustration. If you spent $60k on a luxury vehicle, you should at least enjoy it.

Great experience. Stacey was very professional, knowlegeable, friendly. We liked the car. We'll come back to a longer drive test

The G.O.A.T of North Houston Mercedes Benz is Vernon Gatlin. Always open and honest about the entire transaction. He is not there to scam you but to do what is best for the customer. Never a feeling of getting over on you. But after being in sales for as long as he has his knowledge and understand is comforting. Kudos to him most of all and thanks for the help.

I am very pleased and how professional they were... They kept me informed on what was going on with my vehicle...

You guys rock!!! No one wanted to touch this vehicle & ya'll have given me back my wonderful little car. Thanks soooooo much!

Dali is the Salesman to ask for is you decide to purchase a Mercedes Benz from Mercedes Benz of North Houston for your Service Excellence Experience!!

They initially did an overall acceptable job servicing my vehicle. However, when I picked up my vehicle on September 10, 2022 I had a noise on the front right passenger side. I immediately called the service department and I spoke with a young lady and she asked for my service rep. I told her it was Carlos and she stated that she would send the message and have him follow up it is now Thursday and I have yet to hear from Carlos additionally I have sent three text messages directly to him no response. This is unacceptable

I recently had a Wonderful experience at Mercedes Benz North and the most important part was the Salesman Travis Lewis really took his time with me every step of the way. I recommend the Dealership and the Salesman! Gold Star ⭐️ Service.

Salesman very friendly and informative in reference to incoming new models. He explained changes in the 2023 models . The service department is alway courteous and spotless clean.

Excellent communication and services. Even though is the manufacture mishap but the accountability is top notch

Let me start off by saying THANK YOU Mercedes Benz of Houston North!! So I got the pleasure to work with a sales rep by the name of Dali who is now my official and only contact at this location. The car I wanted was already sold by the time I arrived but he found me something better within the same price range. Outside of this car being made for me, Dali made sure that I didn?t leave without it. His expertise on the vehicle, his ability to work with everything I requested on top of his kindness and professionalism makes for the best rep you could ever encounter. The buying process was long per usual but it was enjoyable, he saw to it that I wasn?t in need of anything during this process. My family and I truly appreciated his assistance with gaining knowledge about my new vehicle. If that wasn?t enough, I forgot my house keys at the dealership and it was already closed and the next day was Sunday (also closed) Dali saw too it that I received my keys the next morning. See sometimes you buy a car and soon as you drive off, you?re on your own. But with Dali, your experience doesn?t end with the sale of the car, he still assists with anything he can there after. Mercedes give that man a bonus because he?s a gem!! Thank you Dali!

Purchased a pre-owned vehicle through Dali. He followed up, was respectful and efficient.

Stacey Allen at MB Houston North is the best! She got the deal done without a lot of back and forward! She is also very knowledgeable. I’m definitely going back and working with Stacey again!

Everyone was kind introduced themselves. I really appreciated feeling welcomed from the young woman at the front desk, the salesman Joshua and the finance person Zach. Thank you all very much I really love my new car.

Nestor, in the service department, was very professional and efficient. He went over the maintenance schedule due for my car. He answered all of my questions. He had me up and going in no time.

I always have the best experience with the service department! Ana is amazing!

Let me start off by saying THANK YOU Mercedes Benz of Houston North!! So, I got the pleasure to work with a sales rep by the name of Dali who is now my official and only contact at this location. The car I wanted was already sold by the time I arrived, but he found me something better within the same price range. Outside of this car being made for me, Dali made sure that I didn’t leave without it. His expertise on the vehicle, his ability to work with everything I requested on top of his kindness and professionalism makes for the best rep you could ever encounter. The buying process was long per usual, but it was enjoyable, he saw to it that I wasn’t in need of anything during this process. My family and I truly appreciated his assistance with gaining knowledge about my new vehicle. If that wasn’t enough, I forgot my house keys at the dealership, and it was already closed, and the next day was Sunday (also closed) Dali saw to it that I received my keys the next morning. See sometimes you buy a car and soon as you drive off, you’re on your own. But with Dali, your experience doesn’t end with the sale of the car, he still assists with anything he can thereafter. Mercedes gives that man a bonus because he’s a gem!! Thank you, Dali!

Nestor Cardona my service advisor was very professional. Excellent service.

Vernon @ Mercedes Benz North Houston is the best in the sales dept!! He has helped us since 2013 and last week we got into our 4th Mercedes with his help and the help of others there in the loan dept. Loving my BENZ❤️ S Segura from Lufkin

I recently purchased a new vehicle and my salesman was very personable and extremely helpful with paperwork work, since the dealership was not close to where I live and work. Also, the atmosphere of the dealership is up beat and comfortable to clarify what exactly I wanted. This is the second car we purchased there and recommend it.

Very clean and everyone is so friendly. Alec Christy is really helpful and so knowledgeable about the car we wanted to buy. Definitely recommended.

Be very careful buying a "certified" pre-owned vehicle from here. We purchased a low mileage, 2021 certified QX80 recently for my wife. Within days of the purchase I noticed the front fog lights would not turn on. I also noticed there were no safety sensors in the front bumper, just empty holes. There was also damage to the front right side of the vehicle in the form of a bent piece of trim and a cracked fog light. I called and told the salesperson of these issues and he said he could not help, I needed to speak with the sales manager. After repeated attempts and multiple voice-mails left, I finally spoke with Luka, the pre-owned sales manager. I told him our issues and he told me to take the car to an Infinity dealership since it is under factory warranty. He said he hears stories all the time of customers buying a car then saying something is wrong and blaming the dealership. Well, when pre-owned vehicles are sold in the condition this dealership sells them, customers are going to have problems. Needless to say, this is terrible customer service. It obviously isn't a warranty issue. This car was never properly inspected for resale. I understand when you buy pre-owned it is just that, pre-owned and that you might have scratches or a cracked light, or similar, it is not new, but missing safety equipment and lights not even working is unacceptable. The salesperson specifically sold us on the safety features. We also considered a new vehicle but were assured their pre-owned vehicles were certified and went through a rigorous inspection before they were put up for sale. We took the vehicle to another business and upon inspection you could see clear evidence the vehicle had been repaired from a previous collision. This vehicle had a clean car fax but even a cursory inspection from a professional could identify significant repairs were attempted and not all of the electronics were properly connected. The fog lights were not even hooked up and the front safety sensors were tucked up inside the bumper and not properly installed. We had the fog lights and sensors properly installed by this business and now we hear audible alerts from the safety system whereas prior to the repairs the safety system had been disabled to some degree. Since that inspection, I've also noticed small items like all but one tire was missing valve stem caps and there was no wiper fluid in the reservoir. These are obviously minor issues and of themselves not significant but just add to prove the car was not inspected properly or possibly never inspected. We looked at a number of vehicles over a lengthy period of time, both new and pre-owned, and ultimately chose this vehicle because it met all the criteria we wanted and was the only one that had what we wanted that we could find, new or used, available. It seemed it was an added benefit it was at a Mercedes dealership because you always hear about the great service. Well, I had a better buying experience buying a low cost car years ago at CarMax than we did at this dealership. It is clear they just took a car and put it on the lot to make a sale and could care less about any follow up customer service. It is especially concerning that when the sales manager is informed that the safety equipment isn't properly installed or possibly even missing, that he would not jump at the chance to get the car in to get things right but rather tell the customer to take it to another dealership for them to deal with. Very disappointing experience overall.

Michael Holmes was tremendous help in supporting the purchase of a vehicle.

Made inquiry about a national lease offer on a GLC 43AMG; insisted that I come to showroom to finalize. Arrived, salesman initially claims that he can’t find the national offer from MB on that particular vehicle. Showed him the offer on my phone and eureka there it is in his system. Took it to his sales manager who came out to explain the national offer. Informed me that the national offer DID NOT include the money factor. I called BS and walked out. Insulting, degrading, would have respected them more if they just flatly refused to honor the deal.

Great servise and Great Sales. Josh is the Best Salesperson Ever! Edwin is the Best Manager ever!

Wonderful experience. Very good customer service. Very easy financing procedure.

I purchased a vehicle from them on June 24th and they issued my tags and license plates to someone else with a S-class. I've called the dealership and was advised everything was taken care of. A mistake was made. Well, that vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been such an inconvenience to me. I will not purchase another vehicle from them again.

Everyone was professional and friendly we expect nothing less thank you for timely service

Jason Fleeks is an awesome Advisor. I am happy with the way he take care of my car.

Wonderful experience. Very good customer service. Very easy financing procedure.

MB of north houston is great! Michael Holmes helped me get the car i wanted and kept me up to date on status of arrival. Great customer service!

It took them about a month to return my 2007 MB ML350 and after I received it the next day it wouldn't start. That's not what I expected from the world's leader of manufactured automobiles. I hope they will resolve the problem because to me that's not satisfactory at all.

Very polite and cleanliness and they get you in and out.

Worst service ever!!!!

DAMAGED MY CREDIT I did not want to leave a 1 Star review but Mercedes Benz of Houston North left me no choice! They damaged my credit score and they admitted it in WRITING that it was their fault, when I didn’t do anything wrong. On 6/11/22 I traded in my Ford Explorer for a Mercedes GLE class. The balance owed to capital one was $24k that Mercedes Benz of Houston North assumed and promised to payoff (they did not pay off therefore my credit got damaged) and Mercedes Benz of Houston North charged me $71k for the new deal. Couple of weeks later I started getting collection calls from capital one that my loan is delinquent on the explorer, I explained to them that the explorer is no longer mine and Mercedes Benz of North Houston assumed the loan and promised to pay it off. I tried calling Mercedes Benz of Houston North 11 times and sent a friend of mine 3 times to the dealer to find out what’s going on, no one could give us an answer or even returned my calls. When the loan was 73 days late, I was finally able to speak with the Finance Director “Andrew”; he apologized and admitted it was their fault and he will work on fixing it. Couple of weeks ago, I got a call from “Andrew” offering me to either delete completely the records of my 3 years loan history with capital one or wait up to 60 days to remove the negative reporting off my credit report. I declined the offer and told Andrew, I’ve been trying to buy a car (Nissan $9k) from Ford Meyers since July for my daughter to go to school and work but since my credit score was hammered and dropped from 748 to 603, I won’t be able to get it anymore! So I asked him to sell me the cheapest car on their lot; he said I will have a salesperson give you a call… a salesperson called me and said that the cheapest one is a 2013 Volkswagen Passat for $14392 (well overpriced) I test drove it and offered to buy for $12k with a down payment of $3k to $5k. The Salesperson stated that the price is firm. I got with the Finance Director Andrew, and told him, listen Andrew, you guys damaged my credit, I was at no fault, I was planning to buy a Japanese car below $10k for my daughter for the last two months, and now I am going to end up buying an overpriced Volkswagen and above my budget. Andrew said that he will might be able to get me a $1000 off the selling price. I haven’t heard from him for the last 7 days, I tried to call him, he never picked up my calls. I might hear back from him when the Volkswagen is sold to another customer… Here we are in September 2022, I am giving my car to my daughter to go to school and work, and I am commuting back and forth to work in an Uber. That’s what you get when you buy a car from Mercedes Benz of Houston North. Someone might reply back to this review saying we apologize for any inconvenience, please call our GM at this number … I would say this, I already called your General Manager EDWIN last week and this week and left him an urgent voicemail. He didn’t even bother returning my calls. PS: PLEASE DO NOT REPLY BACK WITH THE SAME ANSWER TO EVERY UNHAPPY CUSTOMER. GM and FD and the whole dealership have my information in their database and they know my phone number. They can call me!!!!

My experience was surprisingly great. Customer service was excellent. My representative was very friendly and knowledgeable.

Courteous staff and the wait time was less than estimated. The lounge was clean and a nice environment. The only thing I was confused was how I can spend $500 on a service that includes an inspection without anyone going over the results with me. I was just handed the paperwork and told to have a nice day. (Again very courteous)

I was pleased with the recall done on the emission electronics.

My Advisor was very knowledgeable/professional . He took care in seeing I was satisfied.

It was a pleasure working with Alec. He made the whole process really easy.

I purchased my first Mercedes Benz car several years ago. Last week I purchased my second new Mercedes Benz car. I made an appointment and was greeted immediately. Told them the car and color I was interested in purchasing. I had a test drive. Discussed numbers to my satisfaction and purchased my beautiful new car. The salesman was professional, knowledgeable and polite. The entire process was fast. I recommend Mercedes Benz of North Houston for your next car purchase.

Great customer experience!

Carlos is my service advisor and he always makes me comfortable in knowing that he will take care of my care getting the service it needs.

Vernon was the best salesperson I?ve ever had. He endured from the time we spoke on the phone to the time I drove off the lot with the new vehicle that I was well taken care of. Hands down the best service! If you are in search of a new vehicle be sure to ask for Vernon at the Mercedes-Benz of Houston north.

Would absolutely choose any other Mercedes Benz than this one. I was a happy customer until I needed service on my vehicle. I was told so many conflicting stories from people in the service department as to how to go about things (it was my first time), contacted Ray the service manager and was basically told that my issue was not more important than others (I made an appointment for a loaner and did not receive it the day prior and everyone’s loaner that day was secured). I even went in person where he rudely told me he was not going to help me and even if he had taken care of me as he should the day before, it didn’t matter because of his new estimate on my vehicle. Mind you, he had not even completed my diagnostic test yet (it was Saturday !) but was throwing numbers at me to prove his point. I was in full tears and his tone did not change. He then pushed me off to someone who didn’t even handle service issues (as if i didn’t know this). Ivan was very nice and EXPLAINED in full detail what needed to be done. He didn’t just make me feel like a dollar sign or another number, he made me feel like a PERSON. Situations are unfortunate and beyond our control at times but it’s how you handle them. After almost 3 days, I STILL have not been contacted by his manager whom i left 2 voicemails for or ANYONE in regards to this treatment and I’m still left with so many unanswered questions. I did get the call for THE BILL THOUGH! I am honestly very sad because I used to brag about how nice the people were here. I would never purchase another vehicle from this location. Update : Darrell (Rays manager ) did try to reconcile the misinformation situation however he just ended up trying to force me to authorize things that I didn’t feel comfortable and wanted to wait for my insurance since they would ultimately be paying and because i didn’t, he told me to pick up my vehicle. What he said was needed was not mandatory and my insurance company told me to say no. Basically they just wanted to be done with me and shoved my car off, which i think is best anyway because i wouldn’t want them to get paid a DIME. Horrible customer service and only cares about money, not making the best decision to keep you as a long time customer. I was told to go to Greenway to begin with! I should have. Update : 02/11/21 3 months later still no one has reached out to me. Update : 08/30/22 An entire year later and no one ever reached out This just shows you a luxury car business like Mercedes only cares about your money.

Great experience at Mercedes Benz North, everyone was extremely helpful, professional and friendly. I'm delighted with the service performed upon my vehicle and I was cared for by Yamileth, who was excellent in her professional and friendly service while making my overall experience extremely satisfying. ⭐

Excellent service! I recommend it.

Excellent customer service from the Sales rep Travis Lewis Financing Dept experience was extremely comfortable and no pressure but the value was explained in detail for add ons.

Professional and courteous staff.

I am not satisfied with the fiance department I feel with the credit score and down payment I gave my interest rate should have been lower. Had I been white I would have gotten ah better interest rate even though my credit score was and is 771 and didn't make ah difference...Being black and trying to have nice things is hard in the world .Next car purchase I will shop else where maybe I'll get ah better deal maybe not.

I had a great experience with Kelvin the sales rep, he was not pushy and was willing to go above and beyond for me. The process took a bit longer than I would have liked but that was because the tech broke the key fob while replacing a battery, Kelvin actually ended up fixing it and I was able to drive home in my car.

X was very helpfully and made the buyi g process so simple and easy.

I always come to Mercedes Benz of Houston North to get my vehicle and they never disappoint. Natalie always takes care of us when we need our vehicle service and does a phenomenal job with taking care of everything. I greatly appreciate their hard work and effort at this location.

Excellent Customer Service, completed repairs without an appointment.

Had it not been for Kevin Mitchell who is an outstanding salesman I would have taken my business elsewhere. Mr. Mitchell, keep up the good word.

I wish I could choose zero stars. What I thought was a good purchase was not. I wanted to treat myself to something nice. Saw the gla 250 on the show room floor, wonderful price but the car has been giving me problems ever since. The first 2 weeks I had to bring the car to service and they kept it a month, because the compressor had to be replaced, warning lights kept popping on, brakes were scrubbing, stalling to start and more! Told the service advisor about the issues, he only had the compressor replaced. Now that I’m 10 months with the car, it died on me in Huntsville while visiting my sons college. Dead battery! This explains the stalling to start that I asked him two weeks after purchase to check. Now the auxiliary battery is dead as well. Windshield wipers were all worn. Brakes still Scrub at slow stops….. I could go on and on! I have filed a lawsuit against the dealership. Worst experience ever! Please be careful purchasing from this dealership.

Hit a massive pothole at 6 am and limped into MB of Houston North. Tire was literally coming off the rim when I pulled in. Service guys were awesome (Isaiah and John), opened up early and got repairs going. Could not be happier with the care and quality of this first experience. Expect to definitely come here for my future service needs, which hopefully will be of the more routine variety ! Thank you !

Very friendly and knowledgeable about Mercedes

Been with this dealer ship for more than 24 yrs , dealership sold to Autonation and it went down hill. I give 5 stars for my salesman JAJA for his excellent work, but for the dealer Autonation financing , body shop, service , all bad My main reason , they tried to deceive me with the prepaid warranty for 4 years, I paid $5638.00 and $3850.00 for tire and wheel warranty with all there lies , but I cancelled , one phone call I get the same prepaid from SEWELL dealership for $2850.00 and tire and wheel warranty for $2000.00 , why , are we that fool , no respect. Autonation is not worth working with.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

Always a pleasure doing business with MB Houston North and especially Gordon Barnes. First class service. Couldn’t be any more pleased and will continue doing business here for many years to come.

Carlos, my service advisor, is always friendly and warm. He sees to my car getting the service it needs without me having to worry or waiting for an unnecessary length of time.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

Just like many others that have commented, my experience started negative with their finance officer. I came with my own financing, at a good rate, but was pressed that they could get great terms. I told them I didn't want my credit pulled repeatedly and to go to their best option. An hour later, I got multiple alerts from my credit monitoring company! When I finally got back to his office, he presented a rate that was nearly 3 times the approved letter I had in my hand!! When I showed it to him, he very snarky said "I could have run with credit unions too.". I quickly said to him "Then why didn't you???". Again, being snarky, he told us "he can run it wherever he wants". Immediately after finalizing, I requested at the front desk that I speak to the general manager. I waited 45 minutes, and he never came out. When I picked up the vehicle, I again requested the general manager to no avail. My wife ended up sitting there for 3 hours that day waiting for them to clean the vehicle and the GM still never took the time talk to her. Now here is the best part, as of today, it has been 120 days and I have yet to receive my registration and plates. In fact, they will now be issuing a 2nd set of temporary plates. My wife and I have followed up multiple times with the front desk and the salesperson. I have requested to speak to GM numerous times, but he is always on vacation according to them. It’s gotten to the point now that I am not valuable to them and now they screen my calls and don't answer. The only answer I have had from them in the last 45 days was to blame a bank, through a text message!!!!! I strongly encourage anyone that is looking for a new Mercedes, go to a more reputable dealer in Houston. You are paying a premium for these vehicles, don't take the chance of having a bad experience. You would think a luxury dealer would have the aptitude to treat their customers with respect.

We have several Company vehicles that need to be service and they have always made it a priority to take us in and get it done, even if its last minute. Darrel and his Team are great!.

Very nice and accommodating here

I had a great experience at this dealership. Found the exact car I wanted at a fair price with excellent customer service, all thanks to my salesman Dali V. As we all know buying a car is not that easy, furthermore find the right person who’s job is to help you with that decision is even harder considering all factors. And at this dealership i found that person - Dali V. We’ve spent multiple hours working together and he made sure that when I leave I was happy with my purchase, i got an amazing salesman who’s friendly and doesn’t try to “push” anything on you. I highly recommend this dealership!

Went in thinking there is no way I?m walking out with one of these cars! But the team gave me so much confidence and they were helpful every step of the way! I didn?t spend all day in the dealership I was in and out in 4 hours with my new car! I want to thank everyone in the process of helping me!

I was impressed with their service. Even though it is a stressful time to find a car you like due to the inventory shortage, my sales rep Austin was patient and didn't gave up on trying to find what might work for me. Very happy with their customer service.

Very impressed with the service and advisor. Extremeky professuonal and helpful!

Great service. Ask for Gordon he will take great care of you

Best deal I could find in Houston on the mercedes e350. Their listing was $1,800 less than the exact same one I was going to buy (same mileage, same exact packages, color etc.) it was also a Mercedes pre owned certified.. the other was not, so a much better value. The salesman and the finance manager made the whole process quick and easy!

Worst experience ever! My daughter bought a pre-owned car about 3 months ago. She's only 23 and wanted to buy a car on her own. Be an adult, you know. Unfortunately, she counted on this highly acclaimed, award-winning dealership to treat her right. They saw her coming and sold her a car they really shouldn't have sold. I Fortunately, she followed my husband's advice and bought a warranty. Barely a month later, she had a ton of issues. To date, there have been about $15,000 in repairs done to the car, despite an over 100 point inspection. They kept trying to deflect responsibility by saying the car came from an Auto Nation. And then they didn't do the wheel alignment they should've done after all these repairs and now my daughter has to pay extra for that. After all that, the service manager told her she should trade in the car AT A DIFFERENT DEALERSHIP so she doesn't have to deal with these issues anymore. I'll never recommend this place snd I will actively discourage anybody from going there. If you want a truly awesome experience, go to Otwell Enterprises at 5202 Spencer Hwy Pasadena, TX 77505. Daughter #3 just bought a 2011 Volvo today. The owner handled everything personally. It was the best experience ever.

Been with this dealer ship for more than 24 yrs , dealership sold to Autonation and it went down hill. I give 5 stars for my salesman JAJA for his excellent work, but for the dealer Autonation financing , body shop, service , all bad My main reason , they tried to deceive me with the prepaid warranty for 4 years, I paid $5638.00 and $3850.00 for tire and wheel warranty with all there lies , but I cancelled , one phone call I get the same prepaid from SEWELL dealership for $2850.00 and tire and wheel warranty for $2000.00 , why , are we that fool , no respect. Autonation is not worth working with.

On August 2, 2018 I went into the Mercedes Benz North to purchase a 300 C class. A co-worker referred me to the saleman, "Big Mistake. I contacted him and was informed that he would be out of town on that day I was due to come in. But his partner would take care of the process. "Big Mistake" I spoke with his partner and went through the process after being there for six hours I was directed to the last step. I was totally in dismay when I was lead to believe that this process was a purchase. but was a lease. A down payment was requested which I made. I leased the car for four years, made all payments in a timely manner. I decided to purchase that car after my lease expired. I also decided to give the original salesperson who was out of town 4 years ago to sell the car to me. I"am extremely disappointed with the lack of honesty and professionalism between the Salesman and the finance personnel. Questions I asked were avoided, after being at the dealership 5 and half hours I purchased the car. I will continue to purchase Mercedes Benz but not at the Houston North location.

😀 I was helped by Natalie, and enjoyed her updates. She called me everyday and help guide me to best solution of Mercedes Benz repair. I normally go through Issah, but it nice know that everyone there can work with the same care enthusiasm for the customer. This is a great to take your Mercedes Benz.

Gordon Barnes was really terrific! He was very patient and explained every detail from start to finish. Even when we were wavering on what we wanted he talked us through all the pros and cons. After our purchase he spent time to explain all the technology of the car and all details. Highly recommend! In saying that about our salesman, I will say that the finance representative, Zach was not near as friendly. Very condescending and judgmental of our choices. I do feel when that is the final experience it should be reassuring of our decision and give us a feeling that the choices we made were right for us. That?s not exactly how we felt. Would definitely purchase another vehicle from Gordon but would ask for a different finance representative.

I've attempted to reach the GM at this location, have left messages and didn't receive a call back regarding my concerns. I was so excited to buy my first Mercedes Benz, but my experience was ruined after dealing with and being lied to by a female sales associate J.A. I left the lot with the service B light on and was assured service was completed on my vehicle and the service dept forgot to reset the light and to drive back to the service dept for them to reset it. She told me there were no open recalls and it turns out there were FOUR dating back to 2021! I had difficulties connecting to the Mercedes me connect app since I bought the vehicle April 20th and she quit calling me or responding to my text messages in May and the issue went unresolved until July when I took my vehicle to a different MB location. It turns out the reason the app would not work was due to one of the recalls related to the MBUX system. I did attempt to have that recall resolved late June at the Houston North service dept and but either the recall wasn't fixed or done incorrectly because again the app would not work. The second MB dealership not only corrected the issue but also was proactive in fixing an additional recall so that I would not have to go back and forth like the Houston North location would have had me doing. The app was working after visiting the second location and having the recall on the MBUX system fixed correctly. They also looked up to see if the service B was done and it had not been done like the salesperson J. A. at Houston North told me it had been. I reached out to the service manager to speak to him about these issues and he called but there was no follow through. I wanted to let him know that the sales associate I dealt with lied when she told me the service had been completed and his team reset the light without actually looking up to see if service was in fact done. Both service manager and general manager have not returned calls. The service was completed at the second location and taken out of my prepaid service plan, but it should have been done before I drove off the lot when I bought my vehicle like the salesperson J. A. assured me it had been. I see very good reviews for this location, and I wish I could say the same about my experience, maybe if I dealt with someone with integrity, I would not regret ever buying a Mercedes vehicle. I found my vehicle on an app called CoPilot and it had everything I wanted. I settled for the trade in offer that was 1500 less than what a BMW dealership was offering. I regret ever stepping foot into MB Houston North location. Dealing with this saleswoman and seeing how my concerns were dismissed by the GM and sales manager felt like I was dealing with the stereotypical used car dealerships.

Enjoyed working with Anna. She was detailed, quick and listened to our needs. Nice big location, lots of options.

I had a wonderful experience Mrs Stacy was a great sales person and I would refer her 100 times again. Great customer service, very caring, and concern. She got the job done. She was always positive the entire time.

The service department is AMAZING! Wonderful people who answer all questions. I am so thankful that they can service my Smart Electric Drive cars.

Customer facilities are mediocre. Not much comfortable seating and nothing in the way of vending machines for the sometimes long waits.

The purchase process for my new Mercedes Benz GLC 300 was easy and fast. Thanks to Jennifer and the Dealer's team, I am very happy with my new car.

I purchased a vehicle from them on June 24th and they registered my information to someone else's vehicle. I've called the dealership and was advised everything was taken care of, a mistake was made. Well, that vehicle is running through the Ez-tag and all of those invoices are coming to me..This has been such an inconvenience to me. I will not purchase another vehicle from them again.

They advised they would hold the vehicle I wanted and set an appointment at 5pm Monday for me to come in. I showed up at 130 pm and they said they sold it. I was promised on Saturday by manager Max that they would hold it. Had I known they would do this, I would have driven out Saturday to buy the car. Now they don't want to talk to me. I guess they decided they could make more money from someone else. Obviously them giving their word means nothing. Terribly unprofessional.

I had a great experience buying my car. mike Lopez went above and beyond to help me out.

Muy buena atenci�n para los clientes maravilloso atencion.

Good customer service and wonderful collection of cars always!

My mom bought a car at Mercedes Benz of Houston North. Dali Vojvodic took the time to find the right car and found my mom the only new four wheel drive car they had which was a necessity for her. His professionalism made the process easy and his charismatic personality kept us entertained. When management stepped in they were very helpful. This is the second car my mom has purchased from MBHN. Great experience!

The experience has been great and they work with me with full communication. Love how they handle everything and they will work with you. Thanks everyone and keep up the good work.

Friendly, efficient, knowledgeable!

I have always been happy with the service at mercedes benz north side… the crew there is top notch! customer oriented and professional....much thanks to Isiah for helping to get my car in to the shop (I had to tow) and the process was so simple and seamless.... Isiah explained the issue I was having with my brakes and any costs that would be incurred. with my agreement they completed repairs quickly and my wife is happy to have her SUV back! always a pleasant experience working with Isiah and everyone at the Mercedes North Houston dealership....

Between ALL the mercedes dealerships I’ve been to, let me tell you, this is the one. And that comes down to one reason being the salesman Dali. I’ve never met a salesman so honest, trustworthy, and willing to go out their way to make you happy. He made the whole experience exciting to the point where I wanted to spend some more time in the dealership. Crazy right? Trust me if you want to buy a benz, this is your place, and Dali is your guy.

Always receive customer friendly care. Questions are asked to clearly understand your need. Issues and concerns are addressed with clarity, patience and care. Isaiah returns calls, do follow-up and ensures you're kept in the loop. Mercedes benz north takes care of the customer. That keeps my family returning to purchase cars and for tye upkeep of our cat

If I could give "0" stars I would. I have been trying to get my truck on the schedule for the recall inspection since May 9. It is now August 11. I was told: they didnt have authorization, someone would call me back, they did not have the parts, someone would give the message to the service manager and of course they would have the manager call me. The last straw was Maria stating "you have a nice day," when I asked if she understood how frustrating it was to keep getting the same responses from them. I called Mercedes of The Woodlands and received a call back from the scheduler in less than 15 minutes to test the car. AND. They are coming to my home tomorrow!!!! I don't even have to get it towed in!!!! Now that, Mercedes of North Houston, is how you take care of your customers!!! Learn from this!

The purchase process for my new Mercedes Benz GLC 300 was easy and fast. Thanks to Jennifer and the Dealer's team, I am very happy with my new car.

Ms Ana Alvarez and her colleagues did a wonderful job! The concierge/gentlemen in front are very polite and professional. My car was clean, great experience overall, highly recommended!

Really great experience thank you Anna

Edward & Edwin were great people to work with during our purchase. Upfront & honest throughout the entire buying process. I will definitely purchase from this dealership again in the future

My service advisor was great she went through every steps of the car, needed to.as far as getting it done taking the time making the appointments and going step-by-step I appreciate everything she did and I will continue to have my vehicle serviced at AutoNation.

Treated like royalty from the moment we walked in to the moment we drove away in our new car, everyone here (but particularly our sales associate Shayan) wanted nothing more than to help us and make us feel great. A premium experience.

I've bought 3 cars from this dealer. They have a great selection of cars and sales people are friendly. Updating this review for my experience with the service department. Had my wife take my ML350 today (8/8/22) to get the rear right brake light replaced. My regular service advisor (Jason Fleeks) was not available. Carlos Trevino was tasked to take care of my car. To be clear, when I made the appointment online I stated that the right rear brake light bulb needed to be replaced. My wife and son got the dealership at 1:30pm. She was never updated on the status of the repair. She had to go find Carlos and ask him about repair. He went to the shop to talk to the tech working the ML. Instead of updating my wife, he just goes back and sits down at his desk. My wife had to go to the cashier and speak to a manager to find out what was taking so long. When the ML was finally ready, instead of coming over to the waiting area to let her know that, he stands on the outside of the glass doors in the drive-up bay and starts waving at her over to get her attention. At 3:30pm she finally got the keys from someone else. If she didn't inquire about the status of the repair, she and my son would still be waiting there. She also mentioned Carlos never acknowledged her by name during this whole interaction. My warranty and prepaid maintenance just expired last month, so I will be taking my ML350 elsewhere to be serviced.

Cristina is the Best

Always get a second opinion when your vehicle is getting repaired at the Service Department!!!! Here are the details and reason why! I took my Sprinter for its usual maintenance ( Oil Change). I had recently noticed the Glow Plug light had come on. Being a diesel it is normal for them to be replaced after extensive mileage like how my Sprinter has (236,000 miles). Service department charged me $179 to diagnose the vehicle and they concluded that the whole glow plug wiring harness need to be replaced. Giving me a quote for $5,000 plus! With the need of neeing my Sprinter for work, I requested them to proceed with the replacement. I then get a phone call back minutes later and service advisor stated the harness is on back order and they have no clue when they might get another harness. They said they could temporarily patch the harness for $350. So I let them perform that service. I picked up my vehicle and drove off the lot and immediately my glove plug light came back on. I then talked to the service manager Raymond along with the service advisor Ahmed and they stated that the only solution was to replace the whole wiring harness. So I didn’t have much of a choice but to wait, during the duration of waiting a friend of mine suggested another mechanic that specializes in Sprinter‘s, I took my Sprinter over to him and with in minutes he said that a faulty glow plug existed. Stated that the wiring harness was worn but not damaged or needed to be replaced. For $150 he went ahead changed one of the glow plugs and fix the problem. I have now put on 15,000 miles since that diagnostics and I have not had any issues with the glow plug or wiring harness. With great disappointment I felt that it was needed for me to bring this problem up to the service managers at the service department. I talked to a gentleman name Raymond which did not get me anywhere, then I talk to his manager Darrell Williams which just apologized and said he will discuss this matter. Still no outcome with the dealership. If it’s warranty work and oil changes they must be good in doing that! But diagnostics and proper repair is not there specialty. They are more like parts swappers!!

Outstanding Customer service. They addressed my recall in a timely manner.

This is my third purchase from Houston North. Edwin is a great Manager. He takes the time to listen and helped make the deal happen. Working with Nicole in sales was great! She has followed up even after the sale to be sure I was happy with everything. She took the time needed to get everything done that was promised. I highly recommend them both. Thank you!

They work off commission get a second opinion always with them

I had an excellent experience with Mercedes Benz Houston North. Took my 2015 model CLS400 for my first (annual service) despite a few hiccups like: 1- Having made an online appointment and had a confirmation it didn't show with the service advisor but luckily after showing the email confirmation my car was put through. 2- I had a 3 year pre-paid maintenance package that didn't show up on my car profile but the service advisor was able to quickly work with the Finance team and sort that out. My car was serviced quickly after that and I also opted for an AC cleaning (very affordable). All in all I highly recommend MB Houston North for any Mercedes-Benz service and maintenance and I thank greatly Yamileth Hernandez (Service Advisor) for her amazing efforts, she was able to tackle everything smoothly and quickly!

Our service repair contact Ahmed was excellent. He listened and followed up with us in a timely manner. He was also genuine which goes a long way!

🎖I have been a customer for 10 years when I first purchase my vehicle 2011 GLK 350. I have always had my vehicle serviced by Jason Fleeks. Jason has been professional and courteous every time for each occasion. He takes really great care of my service needs. I will receive a call or text letting me know my vehicle is ready. Whenever possible he had provided me with transportation. Because of his expertise in identifying the problem of my other MB I'm driving this vehicle. What a great opportunity and relationship we've built. Thanks Jason Fleeks! Keep doing you!

Respectful, patient, provide accurate updates, not pushing, make me feel special. I have been working with Christina and could not be happier

Jason is an excellent service technician! Very professional and personable. A great representation for Mercedes!

I’ve been in very good hands!! I’ve had zero complaints soo far!! I would definitely recommend!! Zero complaints! If your looking for car look here!

I had the best experience and I wish I could give 10 stars because Austin was the best. The greatest thing is that he made my daughters dream come true when the car arrived that I ordered 2 months ago. He was always calling giving me updates and I?m in the construction industry and communication goes a long way. I would refer him to any of my friends or people looking for a car. The dealership in general was A+ when I step in the doors. Thanks again Austin for making my daughter happy..

This was my third purchase from Gordon Barnes and it was perfect from start to finish. Thru the ordering process to the regular status updates to the day I drove home in my new 2022 EClass it was first class service. If you ever need a new Mercedes-Benz Gordon is the only person you should call.

Best customer service ever!!! I went in for a battery but when the service guy saw my tires he was very concerned about my safety. I left with 4 new tires and a battery at a grate rate. Thank you so much.

Great communication and timely repair. car clean and ready as promised

Mercedes Benz North Houston service was exceptional. The VIP treatment from the first engagement overt the phone was first class. When visiting the dealership our sales professional Anna was very prepared. Car was clean and ready for viewing. Provided and exceptional test drive on the vehicle of interest. When we came back to the store she had service information and a Carfax on hand ready for review. We were also introduce to her sales manager Max and he too was very welcoming. Anna was amazing before ,during and after the sales. If you have any automotive needs ask for Anna she is your girl, you will not be disappointed. Thank you team!

I received great service at Mercedes Benz North. I was able to have an introduction meeting about the cars by Travis Lewis and an extensive meeting with Vernon Gatlin. I had the opportunity to look at, sit in and test drive the Mercedes. I was treat as a valuable client/customer. The finance guy, Frank, was awesome. Mercedes Benz North have a large selection of cars. I found the perfect car for me, Thanks Mercedes Benz Northo

They always are so professional and friendly!

Great service, great service representative, and great dealership

I recommend this location because of the extremely personal customer service received from the service staff from the time you drive into the service Bay Area. Comfortable and clean waiting area. What a pleasant experience I have when I am there. Have been a customer at this location for several years , and I will not change locations. “GREAT PLACE”.

Mercedes Benz of Houston North salesman Mr. Holmes is very Professional and knowledgeable of each Mercedes vehicle. He is also very patient. Zach in fiance is also very professional .

Purchase my vehicle and after immediately driving off noticed driver window doesn?t work and passenger side seat beat sensor has a malfunction. Truck has been in the shop for a week as still no word on when it will be definitely ready for pick up. I?ve had to initiate all follow up to get an update.

Austin our sales representative was very knowledgeable and attentive.

Service is poor for Mercedes. My car was in for service for two weeks and never offered a loaner.

Very friendly, courteous and knowledgeable staff. Would have been 5 stars across the board if I didn?t have to wait 3 hours for a battery change.

The customer Service was excellent . My salesman Mr. Holmes was very knowledgeable about the different Mercedes Suvs and very professional The finance dept was very Professional. ( Zack)

They bend over backwards to help you. They remember your name your issues and everyone from sales to management was doing their part to make things good for us! Highly recommend this dealership and their team Alec, Xavio, Ogi, Ace. And everyone else who was involved. Thanks so much for your help Our purchase was not super high end. But you would never know the difference they did it right!

DO NOT buy here if you live out of state!! Purchased an automobile in February of this year. Did not receive the tag and title until JUNE!! Over $500 in penalties because of delays by this dealership.

Very bad service. No one will call you back. I have been serving my car there for 10 years but lately had 2 bad experiences. Rude customer service. I had a flat tire and it took a week for them to replace one tire. When they replaced the tire, the tire was defective so I ended up taking it to the woodlands to get it replaced again. I will never go there again. Houston North will continue to lose all their customers. What a shame.

From the time I walked in everyone was extremely helpful. My car was serviced in a timely manner which I appreciate. I feel that I made a great choice but purchasing my car here. Best dealership I?ve ever been to.

Dali was amazing to work with, made the car buying process very easy!

My service advisor Nestor Sorto was amazing.

Service Manager Carlos performed superlative! He serviced, performed warranty repairs, and fixed our collision assist problem in an exceptional manner. He also ensured we had a loaner car. Job well done!

The service was actually faster than the time promised, which is remarkable for a car dealership. Expensive but fast.

Thanks to Jason and Mercedes-Houston North for getting my LOUE back on the road. I hit a pipe fitting on the highway and the undercarriage was a mess; so many rips, holes and tears. Jason kept in touch with me through the whole process and kept me calm and informed. He realized I was due for my service and got that completed as well. My price quoted was reduced as they didn’t need all the parts ordered. Thanks to everyone at MBHN for making this unexpected as painless as possible.

Excellent experience. I appreciate the service advisor Isiah M?s focus on customer service.

7/2022- I brought my car in recently for a recall on the backup camera & battery replacement. My service advisor, Yamileth, was very helpful & responsive. The technician placed the backup camera incorrectly, but Yamileth made arrangements with her manager to provide a loaner & pickup/drop off so I wouldn’t have to miss work or go out of my way to go back. I appreciate the lengths Yamileth, management, & the staff at the MB North location take to make things right and accommodate their customers!

I took my 2009 S550 in for a P0420 code. I expected it would be Bank 1 Cat and sure enough, that would be the issue so I approved that repair. I also felt a distinct vibration at 2500 RPM's - I figured that would be flex plate or Engine mounts? Either way, that's why I took it to the dealership so they could accurately diagnose. Lastly, I wanted them to sync my analog DASH clock to the settings - As that might seem like a small thing to request, I could not get it to work through settings. OK - So I was told the part had to be ordered - No problem, I'll wait for that to come in. I was then told that everyone drove the car and NOBODY could duplicate this vibration that I was reporting... Really - Nobody felt anything at 2500 rpms so that immediately concerned me because I thought this was an obvious issue... Next - No problem on the clock --- They'll get that corrected. A week later - Car is ready - Come and get it --- Well that would have been nice to know a day or so earlier so I would have been in town.. Next - The vibration you feel is all of your engine mounts are shot - WE all feel it now for some reason and that will cost you another $1800.. (ya, I'll pass) So we pick the car up - Drove it home and no issues with the check engine light. CLOCK was NOT synchronized - Guess they forgot about that. The next day - I hear an exhaust leak and had to drive all the way back to the North side to have them listen to it. Sure enough, I'm not imagining things and the donut connection was leaking - Got that fixed and left. All in All - This was not a pleasant experience and wont be going back there.

Stacy was super helpful, quick and thorough. The dealership is nice and the transaction went well.

If you go to Mercedes North be aware of Kelvin. Was right on top of it in the beginning but once he picked up that check from the credit union he became a different person. He never checked the car out on delivery, he refused to communicate when asked about the vehicle, very argumentative with the customer. He doesn't care about his customers only the sale. I wanted to back out of the deal completely but thanks to Stacy I gave them another opportunity to fix what he messed up. Ace is also tops in my book. They seem to understand what customer service is all about

I just purchased my 8th vehicle from MB of Houston North and am continually pleased at the level of service I get there. My salesman, Gordon Barnes, is truly a pleasure to work with. He always cares about his customers and gives them the utmost respect. He is the reason I keep returning to buy from them. I could go anywhere to buy a new Mercedes but Gordon makes the drive and time worth it. He is never pushy and won't try to put you in a vehicle you don't need. He really listens to his customers and helps them with whatever they need. As long as Gordon works there, I will continue to buy exclusively from MB of Houston North - he is an incredible asset to Autonation!

Amazing experience, smooth and easy, not so many questions?

This is my second lease and I plan on having a standing date every 36-months. Impeccable customer service, immaculate facility, and the most stress-free leasing/buying experience. What I appreciate so much is the leasing experience from 2020 was identical to 2022. They have a congruent business practice, and very little attrition. That helps in delivering a consistent product and customer experience. Dale and Ace do everything they can to earn your business, they are not pushy, nor do they pressure. Frank made financing a breeze. As a female going into a car dealership, I have had plenty of bad experiences. Mercedes-Benz of North Houston erased those bad experiences and restored my faith in car dealerships. The Mercedes-Benz product sells itself and you definitely get what you pay for. This is my forever dealership.

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Left my car on E and had me stranded on 45 then didn?t even do a complimentary car wash after I paid them xxxx near 300 dollars. But you have to put the gas back in their loaners smh

i had such a horrible experience with the service department. after my car being misdiagnosed several times. i had to take it upon myself to talk to the technician and figure out what was wrong with my car. the worst part was that the service guys and the asst. manager failed to do their due diligence and basically left me without any real options to fix the problem. my persistence and not willing to take no for an answer got my car fixed. i wrote an email to the service manager of the dealership and the service department over a week ago and to this day no one has responded.

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

eh OGT devuélvele a mi amigo lo que le robaste no te da pena por eso no vamos ahí ya nos habían dicho lo rata es más si no se lo devuelves voy todos los días a cagar el palo pandejar a mis amigos jeeperos tranquilos ok ? así que muevete

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

Took my s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

A friend :Took a s550 to get a key done ,after 3 weeks I pick up The car a floor Mat was missing i get home and I call right away , I stay on the line for more than 30 minutes 3 times because they tell Me to hold so I decide to go back and talk to the manager (darrel) he told me to give him a few days to find out what happen because maybe when they wash the car they took it out or something so I did , he call and told me he check the videos and nobody took the mat , how can he go trough 3 weeks of videos ???? I told them the car was open because I didn’t have the key that was the reason the car was at the dealer so keep an eye on it ,they just told me To drop it at the back of the dealer and didn’t give any paper or make an inventory of the car …. I call during the time my car was at the dealer to find out what was going on because it was already to much time and they don’t even know what was the deal I was so upset … and when I finally talk to the guy in charge of the car he told me my car need an oil change and new battery ??? The oil change was done 200 miles ago a few weeks before I took the car to them and the battery is also new !!! At the end they told me they are not responsible for the mat , I went over there because I read the reviews but in my case it was the worst they never call back they didn’t even know what was going on during the 3 weeks the car stay in there and I actually need to go there to find out what was going on , I am sure the mat was there , at the end they make me waist my time going back ,and when I went back the mama her told me i was having an attitude , what do he spect from me ??? I show him how many minutes I was waiting for a response on the line , i own 4 Mercedes and also a few super cars and never have a bad experience on any other dealer , I am passing this to my friends so they don’t go to this dealer and watch out with the manager please

I knew what I wanted and it was a fast and easy process. Ms. Stacy waa a great assistant in getting everything done.

Vehicle repair service was easy to understand and approval was requested prior to work started.

There were times when communication was difficult and grt

Very professional sales staff who didn’t attempt to add cost. Financing went very smoothly. The least painful car buying experience I have ever had. Would highly recommend.

10,000 mile service fire new Mercedes GLE 350. Service was on time and efficient, although higher price than for US Vehicles.

The best sale associate experience. Tried many options before making a decision to buy. Ask for Anna S.

Mercedes-Benz of Houston North made my car buying experience very enjoyable. The sales guy JJ was very helpful, JJ was very patience when came to me deciding what vehicle I want and I tried a few before I made my final decision. JJ made my car buying experience very easy. JJ is was very Professional, that how you know he loves is job. Not one time was he pushy he rushing me make up my mind. If you are in the market for buying a car I highly recommend going to see JJ over at Mercedes-Benz Houston North.

I have been working with my service advisor I. Martinez since 2008. The whole team treats me like family and do everything possible to make sure it's a smooth transition from beginning to end. I only trust MBHN.

Excellent support from all staff

Second car we bought here. First experience poor except for salesman.this last experience great! From start to finish ver very good buying experience, we go to Northside for a fair price on trade in and purchase.

My experience was ok bought a battery $336 & paid $75 to have battery installed

Random Examples Maybe: I had a bad experience- car MB c300 with a leak gas pipeline and smell in cabin was noticed as I took off - came back and was not obliged - upon strong followup - they repaired it. But that was roller coaster ride. I can’t believe a few such examples come from such reputable organizations

Great customer service and maintenance on vehicle was good and fast

Recently had major work done to my vehicle! Jason went above and beyond to ensure that I was taken care of!!!! My car is running like a champion now 😁!!!!

Customer service was great and they diagnosed my problem and got it fixed and I got my car back quickly.

This was one of the best car buying experience of my life. Smooth no back and forth, just straight to the point. I would recommend everyone to visit Mercedes Benz of Houston North.

Carlos was very helpful to me on yesterday he made sure I left a happy customer

They changed my oil, did the 30,000 Mike check up, gave me a loner and when I picked up my car it was washed and all was fine!

Great service! A professional team that serviced my Mercedes Sprinter very quickly and efficiently. And the manager also recommended how to make the right payment for future services in order to get a discount of almost 50%! Thank you, I'll be back!

Friendly and easy purchase even in with stressful supply chain issues.

The easiest and most pleasant car buying experience. Michael Holmes was my Sales Associate and he’s the best! I stopped in one day and told him what I was looking for knowing the car inventory was low, and might have to order what I wanted. Mike kept in touch with me and called me immediately when a car I was interested in hit the lot. It was perfect! In and out with Jay in finance (also very great!) Mercedes always goes above and beyond on customer service but these guys deserve a special thank you for their professionalism and kindness. Recommend to all!

On my fifth Mercedes. Have been customer since 2007. The service and sales team have consistently been on point.

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Natalie is a great person to handle your service needs. My service there has been handled very well.

Terrible service experience. After getting multiple recall notices for my vehicle in regard to the airbags, I scheduled an appointment for them to be replaced. Upon arriving at the dealer I was told there was no recall for my vehicle. MBUSA says there is. After calling the dealer back to speak to the service manager, I was told there is a recall. Also, mixed messages were given in regard to loaner vehicles.

My service representative, Jason, is excellent. He made the entire process from scheduling an appointment to picking up my vehicle easy. At the time of arrival, I was greeted by a smiling person. The drop off process was quick. In a very short time, I was departing the dealership in one of the shuttle cars. The driver was engaging and very nice. During the day, I was informed of the status of my vehicle. Since the shuttle was not available, I was asked to schedule an Uber and was reimbursed. The repairs were done on time with no issues.

My service manager is super nice and tries his hardest

This location customer service us horrible. I been calling for 2 weeks with no call back. Wasted 30 of my Saturday to go to the location to be told someone will call me back, still no call back. Called Thursday to finally speak to my rep Isiah and he stated he would call me back in 30 min again no call back. I just want my key buttons to have to Never deal with this location again at this point u want to trade in my car and go back to Cadillac cause I Never had these type of problems. Customer service is a must I can't not deal with this location.

Customer service is very professional and courteous. Repairs done in a timely manner. All the service reps are good, but my focus was on Ms. Ana Alvarez she was a joy to work with.

The entire team was very courteous and professional.

Brought my car in because my tire had a slow leak. Found out Mercedes don?t fix tire they replace them. Just bought my tire that cost me $1600. Replaced the tire and after 1 hr of driving, all 4 tires air was low. Was not able to reach anyone after then.

Great buying experience. I handled almost all details through text and a few phone calls. Once I purchased the car, I was in and out of the dealership in 50 minutes and this included a test drive. Great service all around

Isaiah was very knowledgeable about parts and services

Bad experience in service department

Like always, I have great customer service at Mercedes Benz North. I will continue to bring my car here.

Purchased my second vehicle with Marko and Dale last week. The vehicle that I had wanted to purchase was in another location, which wasn't an issue because they were able to have it transported to the dealership in a very timely manner. Communication was consistent throughout the entire purchase and post sale process. All questions and concerns were immediately addressed. The salespersons take their time with you and value your time. I would recommend Mercedes-Benz of Houston North because of the transparency in sales, remarkable customer service and great selection of vehicles.

Good experience. Jesinia kept me informed and was pleasant to work with.

ANA HAVE THE BEST COSTUMER SERVICE SKILLS / FRIENDLY PEOPLE

Just purchased my second vehicle with Vernon Gatlin. Extraordinary service from start to finish! It took a while to find my car, but he kept me updated throughout the process. Mr Gatlin was extremely thorough and knowledgeable. Everyone I encountered was helpful. And I absolutely love my new 250 GLB!!! I’ll never go any place else.

Only thing missing was help with the new features on my new purchase.

They change the price of the vehicle once you go in to finance, charge 15THOUSAND DOLLARS to you already overcharged sale price , as well as fees . I advise attorney representation even if you are paying cash.

Love the team here they were overly nice and worked hard to make sure I was happy and got the car I wanted. Now fast forward 10k miles later, I visited the service department for routine maintenance and expected 5 star service and was given 10 STAR SERVICE!!!

Ahmed, my service provider was very friendly and honest. My car was ready before the time it was promised. I only wish the dealership provided pick up and delivery.

Very nice people and professional, and educated, perfect repair, don?t pay you money in other mechanic shop they don?t do warranty for the job.

Brought my car in for service and was treated very well by Hamed Amed. Was late for my appt due to construction but was seen right away. Service was great and very professional. My questions were answered and my needs were met. I would recommend this location 100%.

Had to bring in my Mercedes E350 for some maintenance, it was running rough and had several warning lights on. I had recently brought it in for a service and they repaired some leaks on the engine covers, intake manifolds. I was told by my service manager that there was some electrical connectors that were not installed correctly when they put everything back together, they came loose after a few hundred miles and the car started to malfunction, hence the unscheduled maintenance. The repairs were made and the car is running great again, I did not get charged.

Mercedes Benz North Houston is very professional, courteous, and efficient! The environment is clean and inviting. I would recommend this location 100%!

They would not except a draft check. When the check got there they sent it back. Which cost them an extra $40 because the credit union wasn't at fault. When finally picked it up. I had to wait an hour because it wasn't detailed. Still waiting waiting on a ordered piece for the trunk. ?

Took 3 hours to resolve my issue and was more costly than expected

Ms Ana Alvarez, and the concierge that greets you in front did a wonderful job. Huge thank you to whoever serviced and cleaned my car, excellent job!

Good experience results on how i make $10,000 every week!!! This has been an incredible experience from day one! This wasn't my first time trading but honestly i didn’t know what to expect when i first joined. After much loss. God walked me through the entire process from start to finish, which was a HUGE plus! They made the entire process so easy and hassle-free! I’m very impressed! I will definitely be referring her to you all. You can start making money through forex and bitcoin trade. Her Name is Mrs Shaila Bratton. You can reach her via Email on sheilabratton354@gmail.com WhatsApp Number : +1(510)224-4372 Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact her now and start trading ASAP.

I really liked working with Gordon Barnes when ordering my GLE. He is knowledgeable, responsive and friendly. I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

I worked with Gordon Barnes based on a friend’s high praise of him and I am so glad we did. He was responsive and friendly from our first conversation and kept me apprised of my order status throughout the process. I will use him again in the future and will refer my friends to him, too.

Our service rep (Amad) was informing,and patient with our many questions

You can trust them. Reliable, fast and great customer service.

They keep guessing on what the problem is. They need better mechanics and need to have better customer service and need more employees. They have a crew of young ppl who don?t know xxxx.

I would recommend buying a new car from MB Houston North for the great customer service my salesman, Gordon Barnes, provided. He was amazing. The entire new car buying experience was from a distance beginning to end by phone and email. It was a smooth, easy process.

Jennifer my sales person was knowledgeable on my CClass. my fiance person Frank got me a great interest. the interest rate was one percentage one day then a few days later Frank called me in with a lower rate. gracefully

The service here is great..The sales team is on point...I was in and out in 2 hrs...

Provided excellent service without having a scheduled appointment. Checked my tires and found nail. Checked my account and noticed I was covered under warranty. Replaced tire and had me on my way in less than 45 minutes.

Love the 2021 GLC 300. Great ride, lots of room and no Tesla range anxiety. Xavier Vargas, the sales rep was great. He was very knowledgeable, great demeanor for sales and spent a lot of time w/o distractions. Traded in a 2021 Tesla Model 3. The trade-in negotiation was led by the retail sales manager. He continued to tell me he wants the trade to be fair for both parties, said to trust him he had nothing left to offer and so we did the deal. After the fact, I saw my Tesla was listed far above what the sales manager said it would be listed for proving it was far from a fair trade. Of course, he blamed corporate for setting the price $2000 over what he said it would list. Lesson learned. But, I have a great car so it's time to move on.

MB Houston North has been my preferred service provider for all my needs since 2008. The agents are courteous and thorough. Their vehicle inspection process finds many hidden issues.

So in love with my CLA signature AMG! 🥰❤️💕

They made possible for me to have a vehicle while they service mine

I was again very pleased with my recent purchase experience at Mercedes-Benz of Houston North. My Client Advisor, Mr. Vernon Gatlin, was most professional and easy to deal with. This was my third vehicle purchase from MB and I would highly recommend this dealership.

My car was in to repair two tire wheels, previously repaired, and it took a total of 19 days to get my car back. When I picked it up, I just refuse to leave it again. I will have my wheels done correctly somewhere else.

When registering my car for service I wasn?t offered a loaner vehicle, I was offered a ride home. When I arrived I was greeted and a service advisor was summoned out to my vehicle. She checked my car out and took pictures. We go inside while she writes up the work order. Then she ask me again was I going to wait on my car or would I need a ride. I told her I told them yesterday that I would need a ride. I asked how long was it going to take because I use my car for work (I?m a Realtor). She said it will take about 3 hrs. She wrote on the work order out by 12p.m.. Then she says well I will have to see if I can find you one. She walks me over to the service desk and have me sign in on a clipboard. I then had to sit and wait. I checked my car in at 9:00a.m. I arrived back home after 10:00a.m.. I missed a phone call from the dealership @11:52a.m. I immediately called back no one answered the phone, I waited and I called back again still no answer. I then sent the advisor a text asking asking for an update on my vehicle. She then called me back asking did I want any extra services that they suggested, I told her no I had already declined them in the email sent by the dealership. She replied I?ll send the driver to pick you up when your car is out of the car wash. It was after 1pm already so I texted her back and asked her to send the driver now so I could be there when my car comes out. She replied the driver will be calling you when he?s on his way. I arrive back to the dealership around 2pm. After arriving back at the dealership and paying my bill, I went sat outside and waited on my vehicle. My vehicle finally arrived and I jumped in to try and catch up on some of errands I needed to get done. When I got home and looked my car over. The outside looked good but the inside was okay but it was not wiped down at all. I looked in the trunk and it appears it hadn?t been opened at all. It looked the same way It looked when I dropped it off. This whole Schedule A service took 5 hrs. out of my day. What can you do better? Offer loaner vehicles and if you say that the vehicle is going to be ready at a certain time try and make the deadline. When you cleanup the vehicles clean the inside and out including the trunk.

Came to this place after looking for a new car. Settled for a 2019 mustang. Good price, not alot of mileage. My biggest problem is they weren’t able to raise the suspension back to factory. So i have to handle that out of pocket. Even so, Kelvin was helpful and thus far continues to aid me in my journey with my new faster, smaller car.

Great customer service! The staff was very friendly and knowledgeable. Didn?t keep me waiting and work was quality.

In August 2021 I flew to Houston to buy a GLE400 Mercedes after talking with Stacey who assured my husband and I the vehicle was in perfect order and there were no scratches or dings. Additionally, Stacey advised us the vehicle had been through the Mercedes pre-owned certification. We completed the finance information over the phone so when I arrived from Denver all I would need to do is sign and go. However, when I arrived, I add to complete all the paperwork again, there were dings, huge scratch and paint issues. Also the seat heater on the driver side did not work. Stacey referred me to the manager and who was less than helpful and lied about how the heater worked. I had decided not to buy it. But then a "general manager" came to talk to me and reluctantly I agreEd to buy with the understanding everything would be fixed. The finance part took 3 hours and to this day we do not have a title. We've made several phone calls to Stacey and the store manager Ace. Stacey has told me several times it's a Mercedes issue and to call them. Mercedes tells us their Mercedes of North Houston is privately owned and there is nothing they can do. Just yesterday we found out they never gave us the tire lock key, so we are not able to get our tires rotated. This is the worst service I have ever experienced. Still waiting on a title, tire lock key, and a return phone call from anyone at that dealership.

This was a great service when I visited the dealership from the time I drove up..

The price was kind of high for the repairs. The staff was very well trained on politeness, courteous, smiling. This is a great service team. The price was kind of high for an alignment & rotation.

Extraordinary customer service, great pricing and a very good selection of vehicles. MB North makes the entire automobile experience very pleasant. I highly recommend this dealership.

If you want Great Customer Service go to Mercedes of Houston North. Ask for Edward Huerta, you?ll have a Fantastic experience.H

I am OVERJOYED with my experience at Mercedes-Benz of Houston North! I was quickly assisted by Dale who went above and beyond to find the vehicle that fit my standards and budget, and kept contact with me during the entire process to ensure I was well taken care of. Luka and Jackie worked their financial magic with me to achieve an in house APR rate that was unmatched by other banks since I shopped around and was quoted higher. Overall, I am happy to say they have made a lifelong customer.

As always, Service Advisor Issaih was professional, courteous, & very knowledgeable.

Opened my trunk and the repair had not been wrapped up properly. Car components not put back in proper place after the repair.

The sales person and his managers were outstanding. No cars available but there was one that arrived in the port. The deal for the car and the trade in were okay or better than other dealers, considering this is a special kind of a sellers market. We worked out everything and I gave them a $2500 deposit. I was told the car would arrive in 5 to 7 days. It took 14 days. I drove 90 minutes each way to pick up the car and thought it would be a fast visit and we could eat dinner in the area. Finance made us wait 3 hours to sit down!!! So we were pretty hungry for 3 and a half hours just to pick up the car. The showroom and amenities are okay but not as nice as most Mercedes dealerships. The first visit was great, but the treatment by finance was terrible. The guy would not take no for an answer on the add ons, had to correct documents because he choose loan instead of lease, and made a personal call on his cell phone when we really wanted to wrap up and go to eat.

Jason was my reparative who helped me with my service on my vehicle. He was the first one in to open the office and closed out my tick the same day at 6:30PM. The dedication and client personal car is why we have bought two cars there and will continue to. The work the service folks do are top notch and those that clean my car to the level, that I feel, is a much better level I could even do. If you are looking for a family type dealership this is the one to look into.

Excellent service!! Best in the city highly recommend!

Absolutely disappointing dealership. I’ve bought from four different Mercedes dealerships over the past 25 years as I’ve transferred to different parts of the country for work assignments. I’ve always had wonderful, reliable sales and service experience with Mercedes. The no-gimmick, no-pressure, no BS sales style was one of the factors that made me a lifetime Mercedes fan. If my first purchase of a Mercedes had been through this dealership, it would have turned me off of Mercedes for life. I was promised repair to the couple of items that needed correction on my brand new Mercedes SL450. Never happened. My prior lease was not paid off as promised and it took 3 months to correct that problem with very little help from the salesman or the financial manager and dozens of unanswered calls and emails. The finance guy who closes the deal and with whom I signed the papers was incredibly high pressure and became visibly angry when we did not agree to purchase additional warranties, windshield coatings, tire warranties, etc. I suspect this is why my lease was not closed out properly. One more thing? My vanity plates were not transferred correctly although I paid an additional fee. I received new plates when they came in and I had to transfer them back to my vanity plates myself and pay for that as well. Again, all of this with NO assistance or replies from the salesman, although in a three-month period I first leased a GLA through him and then bought the 450 from him. NEVER EVER, EVER WILL I DO BUSINESS WITH THIS PLACE AGAIN. What a shame that 25 years of my great relationship with Mercedes was ruined by this dealership.

Horrible customer service skills at this location. If ever you have to call up there for anything after the sell, expect to call numerous times and leave several messages and they still may never return your call. I have been hung up on and lied to numerous times. They don’t care about anything pass the sell. If you are in the market for a Mercedes I would suggest the Woodlands location.

Excellent service! Carlos Trevino and David Fontenot provided quality care for my car.

Service was quick and easy. Everyone was very polite. Facilities were very clean and well kept.

Excellent service, all staffs specially I want to say thanks to service advisor Christina. Her manner of service to customers was exceptional.

Awesome customer service, very professional . The whole process was so quick, Nicole Medanic, she is the best sales rep you can have, very professional and kind.

Very pleased with having my Mercedes serviced. During a routine maintenance, the service guy found 2 things covered under warranty. After waiting on the parts....service was great. I was given a rental and my car was ready in 2 days. My Mercedes rides so much better! And very appreciative service found 2 issues covered 100% under warranty.

This is the worst dealership and service department I?ve dealt with in my 66- years of life . This is also my first Mercedes I?ve ever purchased and it will certainly be my last !!

Impressed with the overall streamlined purchasing process with readily available Sales Associate and the customer service provided. Not fond of having agreed additional warranties to cover wheels/tires, dent and paint guard, in addition to GAP Protection and needing to replace and pay out of pocket for rear brake lamps and having to pay for the keyless ignition push-to-start button 5-days after purchasing my 2015 GL-450. While these may be considered trivial to most, it poses as a true nuisance and compelling me to spend additional out of pocket expenses unnecessarily, if only the vehicle would've underwent a thorough inspection to ensure its functionality of all electrical systems prior to a sale purchase from Mercedes-Benz of Houston North. Sales Director should consider reiterating importance of ensuring a thorough inspection is conducted for all vehicle purchases, especially for used vehicles without any Dealer Warranty or Certified Pre-Owned Vehicles.

When the Camber was pointed out as being wrong nothing was done about it . And i was still charged for the previous mistake

Outstanding service. JaJa is very knowledgeable and professional. He truly went out of his way to ensure I was comfortable with my new GLE and both he and the dealership provide multiple avenues to make certain any question you might have would be answered quickly and correctly. Would definitely recommend this dealership and JaJa!

It was a fast and easy service, my vehicle was retuned clean, especially from the inside.

Awesome dropped car off and was out in 10 min or less with a loner Claude was very professional

Natalie is the best. service is always great. I would recommend Benz of Houston North.

I have worked with Jason each time I’ve had my car service. He is by far the GREATEST. He’s always so kind, patient, respectful and most of all KNOWLEDGEABLE. At one of my service appointments an easy mistake was made and he apologized and had it fixed quickly. He always ensures that he keeps communication open so that I know what’s being done every step of the way. I opt out of going anywhere else for service because I know Jason will make sure I am best taken care of by going to Mercedes’- North. -Shamitha H.

I took me car in for a Complimentary routine check because of an email I received. They provided me a shuttle to work so I had NO RIDE HOME afterwards. I let the gentleman know that, I even received the text service so I could text him and he text me back in order to check on my car. The morning went well, I got dropped off and things went down hill from there. I received NO CALL ALL DAY about my car or if they would come a pick me up NOTHING from them about my car or me. I call three times, got NO answer once called two more times hoping to get someone. I talk to a young lady that told me she would take my number and have someone call me. NO ONE CALL ME, at this time it's 6:00 and the service department closes at 7:00. I took matters in my own hands and just went up there to get my car, I walked up to the gentleman's desk that helped my and he immediately apologized to me explaining how busy it had been. That is fine, but it does NOT excuse the service from this service department!!!