Recent Reviews from Mercedes-Benz of Houston North

Extremely good due to the excellent care and attention given to me by the staff at the Service department at Mercedes Benz North. Ms. Hernandez in particular was very helpful in keeping me informed regarding the requirements of the service, providing me with a “Loner” vehicle and and I appreciated her timely and professional information regarding my vehicle.

Mike was very helpful & nice! He went above & beyond to make sure I was getting the best deal! Thank you guys!

Ahmed was great..

I was really stressed by Acid reflux issues with my newborn and had consulted Chief Dr Lucky. He gave us a thorough consultation and the medicines were equally effective. In a couple of weeks there was big improvement in my son and we are very pleased with the progress. We cannot thank Chief Dr Lucky enough. Highly recommended. Email chiefdrlucky@gmail.com WhatsApp +2348132777335 Facebook page http://facebook.com/chiefdrlucky

The waiting area have everything you need starting from wifi ended with snacks

First of all the car was waiting on me! I was looking at the car for awhile online and decided to go see it in person. Got there and didn’t see the car at first. The car was parked in the back with a HOLD sign on it. I thought someone had already got the car and was about to leave until my husband said to go ask someone and we found out that the car was still available and from then the process was smooth sailing! Employees was congratulating us on our purchase before we signed anything or credit was ran. Definitely God sent! Will definitely recommend!

If you are not going to this dealership to purchase one of their extremely overpriced six figure vehicles, don't even waste your time. I went in to buy a used Nissan and ended up leaving with nothing. The sales rep, Jose, was great. But once it got to the finance manager, Kumar, it all went down hill. The moment he sat down with me I could just tell that he had zero desire to work with me. And again it was probably because I was not the typical snobby customer he normally gets, much like himself. Extremely extremely disappointed and will never even consider stepping foot inside this dealership again.

Great experience dealing with Gabriel Cardenas, he keep it trill for H-Town

I have had my GLE in service twice for the same thing. They always tell me they can't find anything wrong, yet the problem still exists. Even passengers in my car notice and question.

Service took longer than expected and I?m very disappointed in the lack of communication. Didn?t return my calls or respond to text messages. I have to say my wife gets better service from Lexus.

Great customer service.

I bought a 2018 GLE 350 from here on Tuesday..Shayan was my sales guy..he is excellent and fixed me up great..I am so happy! Thank you Shayan!!!!

I'd been searching for a 2022 Lexus in the "claret mica" color since they didn't make the color in 2023. I found the perfect one at Mercedes-Benz Houston North. Shayan was most attentive and made the purchase a very pleasant experience from beginning to end. Everyone at the dealership was welcoming and kind. I hardly ever write reviews, but they deserve a five star review in my book.

Mike Lopez at Mercedes North Houston. Outstanding job and financing was amazing thank you and I highly recommend giving them your business.

Excellent communication

I have never had any issues with this location. Being on my sixth Mercedes I have always depended on Carlos Trevinio to keep me abreast of what's going on with my vehicles.

This dealership was professional and informative. Jaja the sales person and Abraham the finance person both did a great job and got me what I wanted.

Very informative and great

Christina Ferri did a great job at meeting all of our needs and questions regarding servicing our vehicle. Can't recommend enough.

Clean

This was probably one of the best experiences I have had when purchasing a vehicle. My salesman and the finance person were both very friendly and helpful. They each did their jobs ver professionally and had everything ready to go when I arrived to pick up me vehicle.

Excellent phenomenal customer service by Anna and Ace this is our 2nd car from Mercedes and we couldn’t be happier they made the transition from fuel to electric car seamless. This dealership holds the gold standard in customer service, we keep going back to them! Thank you so much.

No one answered the phone in service

Purchased a truck from this dealer. Not sure if it’s because I bought a $50k truck a instead of a $200k vehicle but the customer service did a complete 360 once I gave them my money. For starters, I was sold a truck with a bad transmission and brakes that already gave out. I took it to the mechanic and was told to come back when the transmission completely gives out and don’t worry because I have warranty. (That is completely besides the point). Mercedes Benz of north Houston did not help me with my concerns at all once I mentioned the problem. The manager was very rude and dismissive. Once they receive your money all customer service goes out the window. I called them countless times and sent numerous texts to the sales rep but haven’t heard anything back which is shocking because when I was inquiring about the vehicle all texts were answered very quick.

The staff is very helpful and friendly; getting maintenance done on my car is simple and worry-free!

Called yesterday about a used Ford focus. The used car guy was supposed to send me some photos and never did. I guess they don't need my business.

Nicole Medanic was extremely helpful with my purchase! She made sure to listen to what I wanted and took her time to explain the vehicle to me. She has been great at following up with me even after my purchase as well. I would definitely recommend her!

Good afternoon, I just want to share with you my experience with my 2023 GLB. I purchased my 2023 Mercedes-Benz GLB 35 on February 13, 2023. The first month I experienced squeaking noise at the front brake. When I come to a stop either in the stoplight or stop sign stepping on the brake pedal I hear a loud noise squeaking every time I step on it. I scheduled it for service but they never solved the squeaking problem. Now I scheduled again for the second time on May 10, 2023 to service it with the same problem. I have a Ford Raptor and Ford Explorer, I know this is the only Ford brand but it NEVER gave me a problem like what I experienced with my GLB 35. Considering Mercedes-Benz is a high end vehicle but the way I see your service  department did not do anything to fix the problem. Now My GLB has been in the parking lot for about 12 days. This is based on my Mercedes - Benz app. I am completely frustrated with this result. I am hoping that this issue will be resolved by your service team. Please let me know of any alternatives if this issue will not be solved again. Thank you, Joel De Vera Santa Cruz

My service rep Mike and his manager were very helpful and did a great job getting me new tires

Both sales and financial we exceptional service definitely got to give my props to them.

very nice and helpfully in selling my car gave me a great price for it will be back to buy a car from them very soon

Awesome customer service , they only had my vehicle for a few business days , they provided me a loaner vehicle and kept in contact with me and kept me up to date on the progress of my vehicle regarding the repairs.

The only thing I can complain about is that the phone numbers listed on the website are not operating numbers

My salesman and Sales manager, Shayan and Zach, were very knowledgeable and professional. Both were diligent about making my purchase successful and satisfied.

Customer service is horrible. Racial profiling

Went here to buy our 2022 Mercedes AMG GLE 53. Jennifer was the best! She showed me anything we wanted. And she helped me find exactly what I was looking for! She is clearly a dedicated seller to make you happy and get the best deal and won't give up until then. Even right down to the wheels you want. She was very patient with us as well. This place has the nicest cars. My car crazy 15 year old son couldn't keep his hands off of them. (Pictures don't do this car justice! I'm a bad photographer. Lol Not one scratch on it! Looks like it's right off the show room floor) Blessed 🙏

As usual, the service provided was excellent and efficient. I am grateful. Thank you. Peace and Blessings.

Service department is great.

I had a wonderful experience at Mercedes-Benz of Houston. The staff was very friendly, professional, and very knowledgeable about cars and financing.

Michael was so professional and kind he even made me aware of the perks. I have included my tire and wheel warranty that I was not aware of. He honestly wanted me to be satisfied, and I appreciate this type of service and honesty on this field

I'm not impressed with the service

Michael was so professional and kind

Me and my wife, drop by the Mercedes-Benz lot on a Sunday afternoon, just to see what my wife life. She picked out the 2022 GLB250. We traded a 2022 Acura RDX for this car and we are very pleased with it.

Jason is the BEST! Very kind, patient & explains EVERYTHING prior to handling business. He is exceptionally knowledgeable of service & cuts no corners with the truth. I greatly appreciated him for all he did & communicating regularly so I'm not just wondering! If you need repairs go to Jason!!

Everything was great. They went above and beyond to help me get the car I wanted and in the price range I was comfortable with.

I recently purchased a new 2023 GLC. I?ve done as much research as possible prior to purchasing, and thought I was able to get what I wanted in the vehicle. Unfortunately, I can?t say I?m completely satisfied. As I was purchasing the vehicle, MBUSA took down the Mercedes Me website for maintenance, Features I used to be able to obtain after purchase are no longer available for the 2023 model I purchased. I can?t fault the dealer as much as MB, but now I have a vehicle without features I made clear I wanted and am willing to spend extra to get. I waited to submit this review hoping for some rectification, but nothing has happened.

My service representative Ms. Ana did a job attending to my services. She's Awesome!!

Could not ask for a better service rep he gets the job done and always keeps you updated on what’s going on.

Very nice experience through purchase negotiation, vehicle delivery, and post sale follow up.

I wanted a new GLC Coupe, they just got one in and made sure I didn?t leave without it. They allowed negotiations until I got the numbers I wanted. Mike L. was my salesman who made everything happen! I would highly recommend anyone who wants a Mercedes to go to this dealership!

Jason Fleeks is an excellent advisor and best costumer service...

We had a great experience with Mercedes-Benz of Houston North. This was my first experience with Mercedes and we were promptly greeted by Dali our salesperson. He was very friendly and knowledgeable of Mercedes. We came in not know much about Mercedes and Dali took his time with us showed us different options and ultimately sold us a great car that we love. He never made us feel pressured he really is a great salesman.

I had the most amazing experience here, thank you Xavier for helping me find the right car for me.

Great customer service from Anna S. Highly recommend her for your car searches

Excellent experience. I recommend

My car was at the dealer only for maintenance. Service was great. I have no other comment.

Great service! Everyone was pleasant. Detailed list of service was given at end. Great experience.

One of the best experiences I have ever had purchasing a car. I hate the car buying process, but this place is amazing!!!! Thank you, Ms., Anna Starkova and Mr. Castaneda and to everyone at the dealership who made this a smooth process.

Best sells man

Carlos in the service department provided superb customer service. Definitely recommend this location and the servicing department team!

Awesome experience purchasing my wife’s new Mercedes Benz GLC 300. Beautiful car with unbelievable technology inside and out. Our salesman Dali Vojvodic was great. Dali was very knowledgable, communicated well and has a great personality. Thank You Dali and Mercedes Benz of Houston North.

The entire purchasing experience was seamless and professional.

Vehicle #9 from Mercedes North Houston. My salesman, Gordon Barnes, is truly incredible! He cares so much about his customers. He is extremely trustworthy, easy to deal with and quite helpful. Manager Edwin Brazda was also great to work with. He has been the manager for my deals too many times to count. What a great team! Gordon IS the reason I keep coming back. Edwin helps solidify my opinion every time!

I appreciate to Tariq he helped me a lot thnx guyz …

The staff are very unresponsive! Made commitments they didn't meet until this day! Also, unscrupulous in having a windshield protection plan that is not refundable!!! It's a bad place to do business with!!!!!!!!!!!!

My advisor Ahmed always gives me A1 service and that’s why I continue to go to this location for the service of my Benz

Our transaction was seamless. Stacey is. Straight shooter and won’t waste you time. She took the time to show a first timer all the bells and whistles of the entertainment/info system. I will definitely come back to Mercedes Houston North to buy my next car from Stacey.

Our transaction was seamless. Stacey is. Straight shooter and won?t waste you time. She took the time to show a first timer all the bells and whistles of the entertainment/info system. I will definitely come back to Mercedes Houston North to buy my next car from Stacey.

While the initial wait to see Mr. Ristic was nearly an hour long, it was worth the wait. I was treated with respect and dealt with fairly. His offer for my well used van was significantly higher than other dealers and he waited for me to go back home and gather the paperwork I needed. He even offered to drive me home.

I have been coming to the 1960 Mercedes dealership for over 3 years now and I will never go anywhere else when purchasing a new vehicle… Edward and Edwin are the best and always help out! I love the atmosphere, Edward is also so patient with all my questions and never makes me feel rushed or pushy. Thank you!!!!

Great communication and service is always completed quickly.

Experience was wonderful. Advisor Nestor was most helpful at my visit. Explained everything to my understanding.

Fast and struggle free. Love the free detail.

After stoping at several car dealerships looking for our next vehicle , we had the honor to run into the greatest car salesman , Mr. Dali at North Houston Mercedes-Benz. Dali offered great customer service, professionalism , knowledge, expertise . He went above and beyond to get us into our GLE 350 and made the whole process feel so smooth! When I say this guy is amazing at what he does , it’s an under statement, He really knows his stuff! ! When looking for your next vehicle and looking for the same experience , ask for Mr. Dali Vojvodic.

Son magníficos ayudando a cumplir tu sueños si buscas un carro busca Emmanuel Alvarez el mejor me ayudo en todo gracias ☺️

Good service

I have been coming to Dali for years and he always helps me find the perfect vehicle. My experiences with him have never been bad. He is very informative, honest, and straightforward. I will continue to visit this location to buy future vehicles. Dali has always been very patient.

BEWARE OF THESE PEOPLE...CHEATERS ..Specially the sales person BEN and finance person FRANSISCO CASTANADA. We were cheated and yes we made the mistake of signing the contract without paying attention to numbers. So we are screwed. But let me explain what happened so that others will not get cheated. We bought our SUV and we had a pre approval from our credit union for much lower interest rate than theirs. They convinced us that they will give us free Mercedes Services for the the extra interest we pay if we go with their finance company . We payed 15000 dollars downpayment and signed the contract without paying attention to the numbers they plugged in. We later read through it they charges us 15000 dollars for the services they offeres us free and they stole our money from us. BEN and CASTENADA ARE CHEATERS without any heart. We lost our oney we saved over years...

Buena. Atención sales de allí no con lo que quieres pero si les aseguro que si manejando gracias por su atencion

Good salesman, poooooor after sale service My new car is on service door doesnt work.i bought it two weeks ago and it is back since friday. The salesman good for sale but he doesnt know too much about electric cars! no information given about inhome charger, or too many info about using the car

Excellent Service Advisor. Excellent Service team. Great work experience. Always recommended.

Very curtis and very professional

Excellent service, very professional and a beautiful dealership

Always great customer service. Jason is the best. He is upfront and honest and always tries to get me the best deal.

Great to deal with, very helpful. No hard sales pitch.

Just bought a new car today. Great experience stress-free . One of the easiest processes I’ve ever had. Ask for John .

Jose was very professional, friendly and straightforward! Thank you!

My representative was Nester, he received me and my vehicle, kept me informed throughout the whole process. This the second Mercedes that they have serviced for me. No hidden prices for the quality of these cars. Thank you.

I was not even looking into purchasing a mercedes-Benz. My first choice was either a cadillac or BMW but stopping by the displayed GLC 300 coupe was so fascinating that we decided to look into what was available in the lot. The sales personnel was patience enough with answering some of our questions. And she has continued to stay in touch after our purchase.

Very easy and quick process. Will definitely recommend MB North to friends and family, love our 23 EQE Emmanuel in salsa and max the sales manager Rock!

Mr. Jaja is the best service rep I have ever dealt with. He guided me very well throughout the entire process and kept me up to date while i was waiting on my vehicle to arrive at the dealership from the VPC. He made sure i am taken care of when there was some misunderstanding with the finance dept. very customer focused, thorough and helpful.

I have dealt with Ahmed, the assistant Service manager there for some time and it is safe to say he’s officially my go to when it comes to having anything to do with my vehicles. He’s patient, knowledgeable, walks me through the process and makes sure I’m understanding what I’m spending my money on. He knows how to work around my budget (one of the reasons why I’m bringing my business fleet of 9 sprinters back here) I don’t even have to call the appt center anymore. I call him and if he doesn’t answer he always returns my voicemail. Really feels like I’m working with family when I come to MB Houston North. Any managers reading this, I hope you know Ahmed is a keeper and not too many good people are in the work force that are like him now a days.

Very poor service, 2nd time to bring the car, took too long to fix the top convertible. Car was returned unclean even with marks and greasy touch on steering wheel. One of the worst car dealerships and definitely the worst Mercedes service I’ve been to

The service representatives did a great job attending to my car and my needs!

The best experience ever! They address every concern I have about my car and fix it in a timely manner. Best car service I ever experienced! Thanks a lot!

Jason is amazing. He always provides the best customer service and has the best attitude to make sure my car is serviced properly. Even after I left the shop he reached out and followed up with me. I only come to this location because he’s the best!

Sales manager and financial broker was outstanding

LOVE MERCEDES BENZ NORTH NICOLE IS AWESOME VERY HAPPY THIS IS MY 3RD VEHICLE

Thanks you Ms. Ana Alvarez for great customer service from start to finish. It was greatly appreciated.

LOVE THIS PLACE , AND NICOLE IS AN EXCELLENT SALES PERSON

We visit this location after several other dealerships. We were greeted with a smile and was approached by a salesman quickly. Ben listen carefully of what I was looking for and showed options. I was able to purchase the vehicle that I wanted !

Ana, my Service Rep was Excellent!

In general, the attention was very good, they attended me quickly and what I liked the most was that they have staff who speak Spanish, great!!!

In general, the attention was very good, they attended me quickly and what I liked the most was that they have staff who speak Spanish, great!!!

Francisco in finance dept. was disceptive when promoting supplemental warranties/coverages. Loan term was 60 months. I agreed to a wheel and tire protection package ($2,110). Reviewed loan agreement line by line once home. Loan term was altered to 72 months and an add'l $11,685 of coverage was added to the loan agreement.

Service Representative was quick to address our need. Car was checked out and it turn out not needing anything repaired at this time.

Francisco in finance dept. was disceptive when promoting supplemental warranties/coverages. Loan term was 60 months. I agreed to a wheel and tire protection package ($2,110). Reviewed loan agreement line by line once home. Loan term was altered to 72 months and an add'l $11,685 of coverage was added to the loan agreement.

The Best Car purchase I had. Very Great Team. Gabriel Cardenas and GSM were great as well and the Finance Department.

I’d been searching for a Mercedes SUV with a particular combination of specs and packages for almost 2 months to no avail. I was even willing to travel out of state. I visited most Mercedes dealerships in Houston and spoke to countless others in Dallas, Plano, and San Antonio. None were nearly as friendly, hospitable, and professional, as Nicole Medanic at Mercedes-Benz of Houston North. She was determined to find me the perfect vehicle, and made the effort to search outside of their inventory and bring a vehicle over from another dealership that had given me particularly poor service. I feel I purchased a great vehicle at a great value, thanks to get help. GM Ace is awesome too! The only downsides to my experience involved the finance department and another sales agent who turned over the vehicle to me on Nicole’s behalf. Perhaps because neither of these reps had anything to gain from my purchase (I was a cash buyer and didn’t opt for warranty packages), they were stand-off-ish and unfriendly.

I had an excellent experience. We flew in from Alabama to purchase my Yukon. Mike Lopez was extremely helpful and attentive. He picked us up from the airport and had everything taken care of for us. Pleasant in financing was very friendly and helpful. I couldn't be happier with my experience.

Nestor is fantastic, very knowledgeable and professional and I was given exceptional customer service!

Thankful for the great customer service, specially to Ana.

Brought my car in for repair on the steering lock. When I got my car back, the menu button and phone controls had stopped working on the steering wheel. They are offering to knock off a whole 25% to repair something they broke. I already coughed up $1300 and now they want an additional $600 to fix something that worked when I brought it in. I hope the $600 bucks is worth losing a customer over and any future business as well as the bad review. Update: The manager Raymond, assumed my car was towed in...It wasn't, I drove it in. That was the reason he wouldn't fix this issue initially. I showed up at 7:30am to talk with him since he wouldn't call me back the day before. When he said my car was towed, I told him that wasn't right. I told him I had brought the car in because the steering wheel would intermittently lock up. I demanded my car back and was going to take it somewhere else. I received a call when I got home where he apologized and said he was given the wrong information and they would fix the problem. I have to wait for the part to arrive. I will allow them to fix what they broke and that's the last time they'll have to deal with me and my business. Update: A third issue arose with my steering column. The lever that would move the steering wheel up and down and in and out stopped moving the wheel up and down. They fixed that as well.

Worked with Dali to get our deal on an EQS, he was great to work with. We ended up going on 3 test drives due to various reasons and he was very patient and has a good sense of humor. Paperwork was completed fast compared to most vehicles I’ve bought before.

They got the work done, right and delivered my car to my house. They provided updates as needed.

We had a fantastic car buying experience from start to finish at this dealership. Anna is a star, she provided exceptional service and helped us making the right choice. She and her manager were straight forward and explained all the possible options to us, and went extra mile with their time and effort to make the purchase satisfactory. Totally recommend Houston North if you looking for a Merc in Houston area. Thank you

My service rep Jason Fleeks is very knowledgeable about every detail of my car. His customer service is absolutely remarkable. Thank you so much for all you do. He really does go over and above.

Great communication and timing.

My adviser worked with ,y insurance carrier very well, which was not easy. I'm probably changing my insurance carrier because they were difficult to work with

Ahmed was awesome as expected he’s always there for the customer.He’s very informative very helpful thank you once again.

The wait time once i arrived was less than a minute. Ana did a great job of welcoming me and confirmed the issue with the car. The waiting area was clean and comfortable. Although i was unable to figure out how to use their “fancy” coffee maker, one of the employees was kind enough to talk me thru if. Ana kept me up to date on the progress snd the resolution of the issue with the car. The car was returned to me clean snd ready to hit the road.

Ahmed was great was awesome as always he does the customer justice thank you once again for being great

Had a great service from Nestor, Very attentive and was able to fix my issues. He will be the only one I deal with moving forward.

No customer service, truck is breaking before its been a year ,yet .

Sales experience was very good. The vehicle was special ordered, and took almos 2 years receive it.

The service I received from my service advisor Jess was excellent. I can count on her taking care of my vehicle any time I visit the dealership.

Travis took great care of me. Communicated well. Searched for the car I was looking for. Helped through the buying process.

Ahmed is the best

The service was good. Although i was there 3hrs. They offered to wash my vehicle, but i declined due to it raining. My service specialist told me to bring it back anytime and he would take care of it.

Carlos Trevino was great and very responsive Handled my tire issue very well and professionally!

Great experience as usual

Mr Vojvodic Dalibor was excellent. His customer service and listening skills were top notch. He found exactly what I asked for and followed up with me to make sure everything was good. I hope to do more businesses with him in the future.

I had an appointment and I still waited over two hours for an oil change. The car wash was the best part of the experience.

Excellent personality and professional.

Mike Huerta was very knowledgeable and very helpful with all my car needs. He took to the time to inspect and go over everything in detail.

In May of 2022 I bought a 2021 GLB35 AMG from Mercedes-Benz of Houston North. My sales associate indicated the car was a "Certified Preowned," which is something I was specifically looking for. The test drive went well so I signed the paperwork. Here's what went wrong since then: 1. After I signed the paperwork they were only able to find one set of keys. No big deal... I'll just wait a few days for the other set to turn up, right? Wrong. They never turned up. I asked how the car passed the certified preowned inspection with only one set of keys. Turns out it wasn't MERCEDES certified preowned, it was AUTONATION certified preowned which really means nothing. So as of today I still only have one set of keys. 2. All four tires were bad. After driving the vehicle for a few months I noticed the tread on the tires had worn down almost entirely. I called Mercedes-Benz of Houston North to ask if the tires were covered under any limited warranty. They told me to bring the car in. I did, and they told me it would be about $1,600 for new tires (why couldn't they just tell me this over the phone?). Again, this was supposed to be a "Certified Preowned," yet all 4 tires needed to be replaced within 3 months. 3. The USB port where the phone plugs in is loose. My model requires a USB-Phone connection to display Navigation on the screen, except the port is loose so every time you make a turn the phone disconnects. I don't think this problem affects all GLB35s. It's probably something caused by the previous owner. Certified preowned?! 4. Last week the car broke down on a road trip to Florida. Fortunately, we were within 5 minutes of a Mercedes dealership so we drove the car there. The diagnostic indicated one of the cylinders had misfired and repairs would take 2 weeks. This happened under 25k miles. Lesson learned - when this dealership tells you something is "Certified Preowned" that means nothing. At this point I'm ready to sell the vehicle and try again at another Mercedes-Benz dealership. EDIT: Adding an edit because the GM followed up with me. They are handling some of these issues.

Took my vehicle in for maintenance. I was greeted by everyone and treated kind.

Michael Huerta was my service manager and he did an excellent job from start to finish. He offered professional and prompt service and was very courteous as well!

Took my Mercedes in for a recall repair. Process was quick and easy! The recall was not only completed within an hour but the also cleaned and inspected my vehicle. Customer service was great and the waiting area was comfortable.

Xavier was the best . He listened to my needs and got me exactly what I wanted . Couldn’t have asked for a better sales rep

The lease transaction of the new GLE 53 was carried out in a smooth and efficient manner. Ben, the sales associate assigned to me, took care of me from start to finish. An excellent experience.

Awesome is all I can say they treat with you great respect. My service advisor is so on it, Jess, when she tells me I got this I completely get out of her way. Thank you Jess your service as a service provider is Appreciated.

(already posted on Google but yall keep emailing me to leave a review on Facebook 🤷🏾‍♀️) I've visited the service department twice and each time I schedule my appointment at least a week in advance and they never seem to have the part I need (I have a Audi A5 sportsback). Now I understand this is a Mercedes dealership but I was instructed to come here for my oil changes by Auto Nation. As if the Service department isn't bad enough today I decided to browse the showroom because I'm in the market for an SUV and was considering the GLE 450. I walked in and was never helped by anyone and I made eye contact with 3 people including the GM! The service here is bottom of the barrel at best and if I even consider a Mercedes at this point I'll just go to the Woodlands smh.

My Service rep , Ms. Hernandez (Yami} was outstanding, very professional, easy to work with and great at following up.

The worst service dept ever. My van was returned to me missing parts following service. Sadly this is the 5th time they have done this to me. I live over an hour and a half away from the dealership 3 hrs round trip. Unacceptable!

Outstanding service. I am very pleased with my service advisor, Jason Fleeks. I would not change that relationship for the world!

Me atendió Xavier fue muy paciente y amable y me ayudó a encontrar el auto perfecto para mi muchas gracias

This review is 100% because of their GM, Erik. We had an issue with our vehicle purchase and a salesperson’s response to our issue and he, like a true professional, went above and beyond and handled it, making sure we were taken care of and truly felt heard, respected and valued. Thank you, Erik.

Bought my GLE 350 from them in December. Vernon made the buying process smooth and easy. Communicating with me regularly and helping answer all my questions and concerns!

Jason is always top notch!! Purchasing and service is always on target. If I have an issue it is always resolved. I would not go any where else.

Gordon made the entire process seamless and was able to deliver a custom order in record time.

Everything was setup on time for me to see the C8 Corvette I was interested in. After the adventurous test drive the paperwork was quick and I was out to enjoy my car.

Totally Amazing experience! These guys are all top notched professionals!!

Great experience! Joey my representative was exceptional.

I Read some reviews from Michelle telling the audience how you helped her get funding for her Trade, and she saw big returns after trading with you suggested that I contact you I was afraid to invest but after I tried with a $1000 I was able to get a profit of $10,500 very moving story of an entrepreneur who finally managed to cross the threshold of success.I recommend Mrs Evelyn stephen to anyone willing to trade "Proverbs 10 :22 The blessing of the Lord makes one rich, And He adds no sorrow with it" Email:evelynstephen884@gmail. com WhatsApp :+(954) 899-0461

Excellent facility!! Jason Fleeks and his entire service team do outstanding work. We bought our first-ever Mercedes E305C in 2014 and this is the only place I'll ever take it.

Quick and professional.

I recently purchased a certified car from this dealership, but right after driving it off the lot, I noticed a low tire pressure warning on the dashboard. Unfortunately, the dealership was closed at the time, so I had to wait a couple of days to bring it back and report the issue. When I returned, they inflated the tire to normal pressure but couldn't find any problems. However, the next day, the low tire pressure warning appeared again. Since the dealership was far from my house, I had to wait until I was there to bring the car in. During a visit to pick up my license plates, the service team inspected the tire and found a nail in it. They recommended that I set up a new appointment to have it replaced, but at my own expense. I am disappointed that the car had a tire issue so soon after purchase, and I am not happy with the dealership's response. I would appreciate if they could address this issue and provide a more satisfactory resolution. I have tried to contact the dealership's management regarding the tire issue with my certified car, but I have not been able to reach anyone.

My time at the dealer was a pleasant experience, I was greeted when I walked in the door. The receptionist was kind and the person I was meeting with came to the waiting area to assist me within a few minutes of arrival and my needs were taken care of in a timely manner. When I'm ready for my next Mercedes, my first stop will be Mercedes-Benz of Houston North.

Service was complete in a timely manner.

Mr Nestor was most courteous, professional and friendly. He scheduled my appointment on a timely manner , offered a loaner car if I needed it even though the wait wait was not too long . Serviced my car, washed it ( Which I shamelessly admit was really dirty) and returned my car clean and span . Truly appreciate the highest level of customer service received from Mr Nestor . He is a great asset to your dealership.

went in because I had an issue with my tire. My car was purchased in December I was missing a tool to remove the tire on my own. called and let my sales guy know told me to come the next morning without appointment. they didn't have the tire to get it replaced so I had to leave my car. They took care of the issue; staff is friendly and very caring.

Had to take my car in for service, new tires, and inspection and the process was very quick and easy. They had a loaner ready for me and I was in and out in no time... same when I picked up my car!

Excellent customer service very friendly efficient and always on time

Ahmed - Asst Manager Services is an amazing young man with greater understanding on engine and its functionality. By just a quick drive he gave some inputs and took care of the visit issue of that day. I Appreciate Mercedes Benz and the great team they have . Thnx

Ana is the best liason I have had in a long time . Respectful efficient and very thoughtful she kept me up to date on costs and timing of all car repairs as she knew I'm a busy working mom. I LOVE MERCEDES HOUSTON NORTH

Every single time I call they tell me my service manager is with another customer and he will call me back. He will not call back to save his life. I have called atleast 5 times over the past month to get my warranty extended and no return call. Today after asking to speak to a manager I was told another advisor could help me but their system Was down and they would have to call me back. Buyer be beware.

This is my first time here, i'm very impress with the courtesy they all very nice, i definitely come back for my next service and tell all my friend.

Very pleasant . Purchased a used vehicle first, to use while I was waiting for the new vehicle to come in. My salesperson was very responsive to my text messages and emails. The new car came in on time as promised.

From start to finish, they say what they'll do and they make sure they do it well.... Professional, courteous, and reliable, making my visit pleasant and satisfying

I can buy a Mercedes at many dealerships in Houston, but always go to Houston North because of my Service Advisor Mr. Jason Fleeks. He is superior in all facets and has taken care of my cars for the past 16 years.

Quick, reliable service without an appointment. Very pleased.

I've visited the service department twice and each time I schedule my appointment at least a week in advance and they never seem to have the part I need (I have a Audi A5 sportsback). Now I understand this is a Mercedes dealership but I was instructed to come here for my oil changes by Auto Nation. As if the Service department isn't bad enough today I decided to browse the showroom because I'm in the market for an SUV and was considering the GLE 450. I walked in and was never helped by anyone and I made eye contact with 3 people including the GM! The service here is bottom of the barrel at best and if I even consider a Mercedes at this point I'll just go to the Woodlands smh.

Really was taken care of with maximum effort on the part of the service advisor! I recently bought a certified pre owned car that needed a replacement key fob. The key needed to be ordered in and prior to it’s arrival, a few minor annoyances showed up that needed fixing. It would have been so easy to give me the “nothing we can do, not our problem”run around etc. However, Nicole from sales and the service advisor (killing me I can’t remember his name😟) were amazing and fixed everything without a murmur! They finished everything off by giving the car a full clean and detail! Very impressed and grateful for the attention to detail and customer care!

The staff was on point. Courtesy was the key with my experience. Thanks

Sales and Financing Department We're very professional , organized, and attentive to what I wanted in a Luxury New Car Buying Experience.

GOOD SERVICE

10 out of 10 every time! Always great service! From drive in to drive out.

Had replacement. No warning lights before. Returned with warning on the dashboard. The service advisor manually pulled and pushed on the parking brake and the warning light went out. As I pulled onto the freeway ESP warning came on so I called the service advisor and he said it?s ok to bring it back the next day. I took it back -diagnosis:CODE BR83 - ESP Vehicle Speed Sensor, Rear- Replace. Estimate 1.40 hours $633.48. I can?t prove it but I?m convinced that it happened when the tech was replacing the battery. I politely stated my concerns and got a sympathetic ear from the advisor but he said his manager said he is sure that wasn?t the case. Just saying y?all can draw your own conclusion.

No One really cares really for your car it's all money. I have learned now when my has a problem to just find an outside mechanic to take my car. Not only this location instead it's all locations

Everything was wonderful service was timely but they had to keep our vehicle overnight without given us a loaner car

I purchased a 2021 Sprinter with 12.700 miles. They brought this van from Tennessee and had to wait few days for delivery. The van came and was surprised to find out that my van has damages left and right on the back and also on the slide door. In the description it says no damage or accidents and new tires. It has new tires on the back and the front tires ware very, very used! I asked to speak with the manager and came a gentleman named Ace who tried to make me fill ridiculous asking to have a van in good condition. He was like “this is a working van, it is absolutely normal to have damage’s “. I told him I didn’t pays $50.000 for this and he answered “ if you don’t want it, you loose your deposit!” Thanks mr. Ace! Buying a Mercedes supposed to be an event, a great experience! I’m a long term Mercedes client in Europe, had all types of S-series from ‘89 to 2014, W126, W140, W220, W221 and W222, most of them I bought brand new! I also had a brand new ML 163 and a brand new Sprinter in 2005 for my company’s in Europe. I bet mr Ace, I know wait much more about Mercedes than you, 15 years I had a junk yard where I was specialized on Mercedes parts. You made me feel like I purchased my car from Sheperd Rd but not by Mercedes! Thanks me. Ace! I just want to mention mr. Hose Castro, the salesman and mr. Zack, the financier, they ware really great and really tried to help me to get me my van repaired! Never again there!

Overall good service. It’s always too expensive my service rep-michael was polite and provided good service

Positive but a little slow in getting the needed parts.

Another great experience Jesenia U. , took care of me as always. Excellent client experience.

Horrible experience. I went to the dealership simply for an oil change, which was covered in my warranty, but was pushed by a very rude staff member, Michael Huerta, to pay for services I did not need. I stated multiple times that it was not necessary over the duration of an 18 minute phone call. That was after being pushed in the dealership as well. I was told to pay $600+ to cover services that should have been covered in my warranty. This dealership causes many problems every time I go so I would recommend looking elsewhere if deciding to purchase a vehicle.

Ana was outstanding. She kept me updated on the status of my service. I appreciate her extra efforts.

Buying a car was a pleasure at this location. Dali was a great salesman. Would recommend buying from this dealership.

A smooth buying experience. Dali was great and would recommend anyone buying to use this location.

40 minutes to an hour I contacted Mercedes North prior to closing. I spoke with Parts and Jason Fleeks and informed them I had a plugged tire that was continuously leaking; they encouraged me to come in quickly if possible? Once I arrived they took the vehicle immediately, and changed the leaky one for a new within a few short minutes!!! Mercedes Benz North Rock!!! Thank You Guys helping a lady in need?.

My experience was excellent. I appreciate all the help from my salesman Jaja during and after my purchase! He was very informative and kind.

I have always been happy with the service at mercedes benz north side… the crew there is top notch! customer oriented and professional....I met my customer service rep by the name of Ana...We met at the scheduled time and right away i noticed that she is professional and detailed in gathering the information from her inspection of the vehicle and our conversation..Ana went through the options of this particular A service and some of the price specs... I appreciated this since I like to keep my vehicle serviced but don't always have lots of money to spend. We decided on a good set of repair items for this service and Ana made sure to make contact with the service technicians to get my SUV back in in short order.... I appreciated this since we would need the car back on the same day.... she also was excellent about keeping contact with me if there was any additional repairs or tasks that might be needed for my SUV..... She even worked with the service team to get me a bit of a break on cost of one additional recommended service! THANKS Ana! in summary, the process of calling and scheduling service as well as the actual services coordinating with Ana was simple and seamless.... with my agreement they completed repairs quickly and my wife is happy to have her SUV back! It was a very pleasant experience working with Ana! i look forward to working with her again! everyone at the Mercedes North Houston dealership is top notch!

I had a great experience at this dealership. I worked with Forrest and Ace for my deal, and I felt both went above and beyond to make me happy.

Service person which I believe was Ana did an amazing job of working me in to the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset.

Vernon G. and Pleasant A. made my experience stress free and quick!! And I loooove my new car!!

Very Helpful & great customer services

My experience with Mercedes was nothing less than wonderful. Jason was very communicative and helpful.

Great service?.except for prices pretty high. Nice Lyft ride back and forth was awesome and much appreciated. It made my decision to have work done a little easier

First rate place and staff. Jason Fleeks is the best!

The oil change service was on time and the waiting area was excellent

Service was excellent and so was the atmosphere. I felt no pressure from the team to buy.

Very honest Mercedes Service department. Our service advisor, Christina Ferri, is very thorough and extremely professional. We wouldn't go to any other Mercedes Dealership.

So apparently my review was deleted from here after I was harassed by agent asking me to take it down. If you don't want bad reviews then you should give good service and give the customer the service they paid for and stop trying to get over

Super happy ! Thank you so much to EMMANUEL for making this purchase possible he was so patient, and informative. His customer service is extremely professional ! he was so helpful since the beginning . Thank you thank you!!

We have been going to this dealership since we bought our 2016 Mercedes GLE350 d. Their service department is second to none. Our service advisor, Christina Ferri, is extremely knowledgeable and a total professional. An honest service department that will service your Mercedes with the utmost professionalism.

The Mercedes location in Houston Northwest Freeway is the best location ever. I never have any issues with any of the services I get done at this location. They also make sure the car is clean after the service and they handle your car with care. If you need a loaner vehicle they will provide it for you. This location is very clean and the staff are awesome. The prices can very I just hate how the prices have gone up but it?s still worth it rather than taking it to a regular local shop that won?t fix it correctly and charge every hour for service.

I have took my car took the northwest Mercedes location and everytime my car is done correctly. I have never had a bad experience everyone is nice and friendly and also if a need a loaner vehicle while my car is getting serviced they provide it. Everything is so nice and clean and they even clean my car after every service. The prices are very affordable I would take my car here than to any other shop because they are not trust worthy but at this location they get the problem and fix it correctly while handing your car with care.

Recently purchased an SUV here and we love the car. Our salesman, Dali Vojvodic, was very helpful and easy to work with. He was the 'good' kind of persistent - not obtrusive, but still stayed in touch to keep things moving. And though we purchased over 3 months ago, he's still reached out proactively several times to make sure we're happy. Thanks, Dali!

I genuinely felt comfortable and trusted the process. The team I worked with was quick, direct and very focused on being clear in their commitment. Much appreciated!!

Christina was a great service advisor. She is awesome and A+. Will look for her again in the future ! From Chun Lim

Thanks to Anna and Mike, who has helped us getting our new vehicle, great personal customer service, thank you once again for getting the car of our dreams :)

Recently purchased CPO vehicle with trade-in. NEGATIVES: Overall process took >4.5 hours; purchased vehicle was recently acquired by MBoH North from another dealership that did not disclose cosmetic damage (even though they had records of issue) that was discovered after arriving at home; Finance Department attempted to lock me into higher interest note even though I had specifically requested an alternate lender with a more favorable rate. POSITIVES: Demeanor of salesperson and sales manager at MB of Houston North; willingness and follow-through to "make things right" with the purchased vehicle.

Excellent service! My service technician, Michael Huerta, went over what was being done and what was recommended. He was very thorough and explained everything. Even though I didn?t get what was recommended, at this time, Michael wasn?t pushy about it which I really appreciate. I will be back next month to get the other recommended services. Thank you Michael!

My dad has purchased vehicles from Gordon for years. He helped me order the exact vehicle I wanted. Buying process was super easy. Love the experience and my brand new C-Class.

We had a really good time buying GLC300 at Mercedes-Benz of Houston North. Excellent communication and Great service. Thank you very much for making the purchase very pleasant and easy.

I would like to say thanks to Anna, Ace, and Qamar for their excellent job and our beautiful car. Now we will be with them the all time. We will definitely return to them for a second Mercedes.

Had an excellent service group. Appreciate the hard work from my sales consultant Mr. Jaja. The whole experience was easy and fast.

Service dept. set timeline and expectations and exceeded both

Very friendly and knowledgeable. Just easy to do business with.

It was ease to schedule, good customer service with Ana she advised and recommend me the service the vehicle needed.

The customer service was outstanding. Thank you!

Totally stress free. Courteous, friendly, and accommodating service member.

Don’t waste your time. If you ever need to reach them, they will never answer the phone and if they do, they’ll tell you send in document. Once you do that, they’ll never return a call or email. Beyond frustrated with this place. Beeen trying to contact someone for a YEAR.

Excellent service! Never disappointed..

Gordon has sold me cars for years and has always treated me and my family well. I would definitely recommend him to anybody purchasing a car. He recently assisted my family member in the purchase of a new vehicle. Everything went great!!! Thanks Gordon!!

11/2020-I had an excellent experience purchasing my new Mercedes! Godfrey was the most professional & knowledgeable salesman I have ever had. Not only did I leave the dealership with a new car, but also tons of knowledge on the brand. Everyone was great; from being greeted at the door to receiving my keys to my new car! 7/2022- I brought my car in recently for a recall on the backup camera & battery replacement. My service advisor, Yamileth, was very helpful & responsive. The technician placed the backup camera incorrectly, but Yamileth made arrangements with her manager to provide a loaner & pickup/drop off so I wouldn’t have to miss work or go out of my way to go back. I appreciate the lengths Yamileth, management, & the staff at the MB North location take to make things right and accommodate their customers! 2/2023- I love how easy it is to get in & out for service appointments! The team is ready to greet you & get you out when you arrive. I also appreciate the video updates the service technician sends.

The final sale guy wanted me to buy other coverages despite me say I do not want any thing else.

Purchased a Mercedes at North Houston location and they went above and beyond and kept in constant communication the entire time I took a couple days due to work schedule I would definitely purchase again

I want to take the moment to thank Kelvin for going above and beyond to bring me the best car shopping experience. I was unsure about purchasing a new vehicle because I am a very indecisive person and had a bad experience at the Audi dealership. However, Kelvin was very patient with me with all the questions I had to find (build) the perfect vehicle for my liking. The constant staying in communication was superb and gave me peace knowing my vehicle was in transit with the expected delivery date. I have never experienced a more easy/smooth car-buying process and I want to thank Kelvin, again for taking the time to provide me with excellent service.

Nicole is an amazing sales person. This was my third purchase at this dealership. Everyone nice and knowledgeable.

The A and B service is very expensive and is required every 10,000 miles or one year. The team is able to complete the service within one day along with a complimentary car cleaning. If there is anything above what your car is sent there for, they send you videos of the issue and call/text with their recommendations and pricing before proceeding.

had to call service adviser (Nestor cardo) 2 - 4 times daily for 7 days to get updates on the repairs on my vechicle, he hardly ever called me back when he said he would.

One of the best people in dealing with visitors. A person who is good at behaving very well in his work and in speaking to customers. A decent person who cares about the smallest details. I thank Mr. Ahmed from the maintenance department for his interest in my car and for his wonderful way of managing his work.

I am a repeat customer at Mercedes Benz North Houston. I have bought several Vehicles but after today I would never buy a car from them because the way I was treated by their sales person Dali.

Was in a bind for service. Carlos Trevino took my car and made it happen. Very professional and kept me aware of everything being done. He was very honest and helpful. All staff was friendly and accommodating. Houston North has been my choice since I bought my Mercedes. Service is the reason.

Love how personal the staff is and especially Jason was fabulous!

Mr. Nester was very polite and professional. Excellent services at the M-Benz 45 North location in Houston, Texas. Great experience all the way!!!

Great support provided during the purchase

I purchased my new vehicle here a few days ago, friendly welcoming staff. Mike Lopez was extremely helpful and knowledgeable and made the experience a great one!!

Advisor (Nestor) smoothly handled everything. I brought the vehicle in due to a Brake warning light, literally occuring while driving near the dealership, so no appointment and a significant line of vehicles at the service center. In less than 20 min. I was given a courtesy Lyft home. Later informed of the problem and a time estimate for repair. Vehicle was ready the following morning, as estimated, a courtesy Lyft took me to get my vehicle, and I electronically paid the invoice while in transit. Arrived at the dealer and was back on the road in 5 mins. Outstanding process and execution!

So much to talk about here. First off, my service manager Jason is awesome, patient and understanding. There was a big snafu when I first had service here, and I was very frustrated with the process and the perceived level of service. I’ve had bad dealer experiences, and I was thinking “here we go again with the bs and runaround.” Turns out, there was a system limitation that prevented our communication, and that is what led to my being unhappy- as I thought I was being ignored. Turns out, he couldn’t see my messages. They were very accommodating, picked up my car, dropped a loaner, reassessed the issue and explained how everything should work going forward. I’ll admit, I jumped the gun, and this was a lesson to get more understanding of how things work before I voice my displeasure over a perceived slight. I’d recommend MB service without hesitation, especially Jason. They have my business and trust when it comes to service and reliability for my Mercedes vehicles. Even though it’s miles out of the way, I’d still choose them over the other locations hands down. 5/5, but please fix or update the communication system. I think it’s unfair to the service professionals, to be perceived as unresponsive when they are truly delivering top notch service.

Christina Ferri was very kind, helpful and informative. She is by far the best service advisor I have had.

I love the exceptional care took and the people are very knowledgeable

Carlos always takes such great care of us. Car was done on time as promised.

My experience with Ms. Tracey was wonderful. She was very patient, professional and all about what I was comfortable with purchasing. I'd tell anyone to go see her!!

The sales man did all what he could to extract money from me, then the financial officer or deal closer, tried to up sell me again. A week after the purchase I stopped at my mechanic's garage to show him the SUV. We discovered that the engine compartment had been cleaned, it looked nice, but the air filter was full of dirt, oil was black and we had to change in immediately. Only four quarters came out, this is a six oil quarters engine. However the oil change indicator on the dashboard showed 98%, like it the engine's oil was recently changed. Do not want to say more.

Es un excelente servicio y trato

Awesome team. Needed my oil changed and they got me in and out.

This is my 4th new Mercedes in a row from Mercedes-Benz of Houston North. They have always come through for me, and last week was no exception. Shayan Nasirzadeh was my sales professional, and he exceeded my expectations. He gained my trust, making me feel like he was truly on my side the entire time. He listened to what was important to me and held on to it, through to getting me into my new vehicle, helping me transfer my stuff from my old car into my new one, and checking up on me a few times after. I hope he's still there in a few years to help me with my next new car!

Found some minor problems and having issues with the brakes

I had a good experience with the salesman John Gerges

Everyone was very friendly & service was faster than I expected it to be!

We had a great experience with Mercedes-Benz of Houston North. Got the car if my dream with the assistance of the best consultant Anna Starkova. Thank you very much for making dreams true. High professionals, great service, attitude and friendly atmosphere. Love my car!

Excellent service from all the staff, especially from the salesmen, Mike and Daly Superb customer service this two guys !!! Super attentive and friendly also the management of the place. From the moment you enter you feel a service knowledge . Thank you

Great customer service very polite and friendly they also worked quickly

The service department personnel at Mercedes-Benz of North Houston led by the service advisor. are exceptionally professional, courteous, helpful, and customer satisfaction oriented.

Service is always top notch at MB Houston North, thanks Ana!

Just purchased a vehicle from MB of Houston North. Anna was extremely helpful and accommodating with our selections and purchase. Frank was very thorough with the Finance and options available. The vehicle was extremely clean and totally prepared as promised when we picked it up. Very happy with the whole experience and the car!!

Always a pleasant and very professional experience!!!

Excellent service, car had significant improvements and service management is top shelf

Customer service is zero after your purchase. Finance department counts you for nothing after the sale. Spent $285K for a car and got it total loss and can not get refunds on additional services and plans I bought.

Although I was told alignment and tires were included in my maintenance and extended warranty but wasn't, I was overall pleased with the timely manner of the service. I was a bit annoyed that I was approached a couple times by the sales person that I needed things replaced because I bought the vehicle in July and is wassupposed to be certified used so I shouldn't hace had all these problems.

People are very respectful and helpful, however a 10am appointment for an oil change took 2.5 hours.

Great service, quick,fast & easy

Christina in service was knowledgable, informative and efficient! The service department at Mercedes Benz North Houston is a well oiled machine! Thank you!!

Over the holidays my wife and I visited Mercedes-Benz of Houston North. We purchased a used Infiniti QX80 and it had some parts missing. Overall the vehicle is in great shape. They didn't negotiate the price on the vehicle, but they did give me more for my trade in. Sales man Mike Lopez was very helpful and understanding of our needs and overall so was management. The reason I'm giving them 3 stars and not 5, is because I've been making several 60 mile round trips just to get the parts that have been promised. The the QX80 is missing wheel locks/lug nuts from 3 different tires and on top of that the dealership threw away some fog light trim that go on the front bumper during the detail. How do I know this vehicle had all these parts when it was traded in from the previous owner??? Well in the glove box I found information from the previous owner (it was a 1 owner QX80) and I contacted the gentleman. He answered my questions and concerns. So we're going on 2 weeks with an SUV that is missing lug nuts/wheel locks and no one seems to know who's going to pay for them as I've been given the runarounds. If you do visit this dealership, see Mike Lopez, he'll take care of you and treat you right, but make sure the vehicle has everything it's supposed to have before you sign paperwork and take it home, don't make my mistake.

Needs improvement but they work with you.

Stacy was amazing and the total experience was awesome!!! I will definitely be purchasing here again!

Anna Starkova was awesome due to communication. That's the only good thing about this business, if you are considering buying online. Do not even consider buying except you do a proper inspection. I was deceived that this is Mercedes and that they would sell me an excellent car online. This was Premium extremely rare Lexus LS 600H which I bought online and was shipped to me in Las Vegas. Vehicle was in poor condition. Bad struts. Bounces on uneven road. Poor scratched paints, zero % left on tires. I immediately promised to return and got Aces attention who said he was their manager. Nothing eventually came out of it. Cost of return was burdensome. I would never deal remotely with these folks. They are a bunch of dishonest folks, at least from my online deal. PLS BEWARE!

Ahmed always gets me taken care. I get in and out of the service department, and this time even without an appointment.

The customer service was superior. I want to thank Ms. Nicole for taking the time out to help and assist with my needs. The entire staff was nice. Again , I want to thank the staff at Mercedes-Benz of Houston North

They have taken very good care of my mercedes since the first time I drove it there.Very nice and helpful people.

This is a s first time to use this dealership. Best experience ever with Mercedes Benz dealership. The manager and staff took care of me. Loaner car was quick and easy and showed professional attitude!

The indistinct voices surrounding my seat indicated there was a great deal of business happening on New Year's Eve. The facility was spotless and high-end, yet welcoming. I had been looking for previously owned 2021 GMC Denali for months. Despite all the information I had been reading about car prices, inventory and the economy, I knew it was time for me to make a purchase. My vehicle had served me well, but it was time to go. I finally found a vehicle online that met my needs. I started a chat with the Mercedes Benz of Houston North. After requesting some basic information, I virtually was introduced to Travis Lewis, an experienced sales professional who has an 18-year history in the auto sales industry. I found him to be informative, engaging, and most of all NOT PUSHY. The dealership staff, from the chat bot to Tariq, the finance manager were professional and efficient. Another Sales Professional, John also provided expert, first-hand information. NEXT TIME? I'll come back to the dealership for a Mercedes.

Cristina is the Best

Always professional and does great work. I never had a problem with them working on my vehicle.

I would like to thank Yamileth Hernandez for taking very good care of me, She keep me informed at step of the process.

Good professional team . Nice people.

Nicole and team are great. We love our new GLS-450.

Great customer service!

Everyone at the dealership was very nice and helpful

Took my car in to Mercedes Benz customer service it was outstanding I give them a 5 star.

The customer service is superb, from the first person who greets you to the person doing your check out!. They also keep you inform throughout the process, either by sending you a short video of the assessment of your vehicle, by email, or by phone call! I highly recommend Mercedez-Benz of Houston North for your vehicle's service needs!

Dear Upper Management Houston we have a problem I am very disappointed with my experience here. On December 29th I spoke with Travis their sales representative with 15 years experience but upon my to test drive the vehicle, I was told nothing after sitting there an hour I decided to leave. My representative called me after I left apologizing for the issue. I returned on January 3rd and my experience was even worse. The test drive was terrible my representative Travis was literally telling me how to drive a car! After completing the completing my application, I had to Leave for an emergency My representative never called me back to tell me what was going on, nothing!! When I called January 5th to ask what’s going on. He sent me a auto reply saying “I’ll call you back “!!!! This is not how I expected to be treated by Mercedes Benz!!!!!!! I still don’t know what happened to my application or the car I applied for.

Customer service is really good I enjoyed being here at Mercedes Benz North. Have a wonderful time working with Carlos. If you need to take your car in ask to speak with Carlos.

Carlos my service advisor was very helpful and provided me the best customer service a professional could provide.

I enjoyed working with the sales rep, Dale. He was very thorough and genuine with his approach. We made a deal work even though my schedule called for a lot of back and fourth.

Very helpful and informative about everything

Professional yet personable

Bought my wife’s GLC 300 here and can say that it was easily the best car buying experience that we’ve had thanks to Alec. That guy is awesome!

My wife and I just finished a purchase from Mercedes Houston North and we are extremely pleased with both the car and the process. They gave us a very fair price on our trade, and a good price on the new vehicle. The whole transaction came off without a hitch. Highly recommend Gordon Barnes and the whole team at the dealer. Very professional!

They were very professional friendly very positive and I'm very blessed.A great experience.

Nestor replied to my slight emergency situation. Never saw dashboard telling me to ?Stop driving? before so I contacted Nestor. He kept me calm and said I was safe to drive the car so they could have a look. I waited at the dealership and he kept me updated. Asked if I wanted something to drink .. just the little things that add up to big customer service impressions. Nestor is awesome and always eager to help. I am so thankful !

Gabriel was very helpful and knowledgeable about all the vehicles! He made the process so nice and I didn’t feel pressured or rushed by him! Extremely quick to reply to messages and help close the deal of my dreams…. I LOVE my G-Wagon! Would recommend Gabriel to anyone!

I bought 2 cars from this dealership! They stand behind their work! I also had a brake issue . The brake’s needed replacing and I had them replaced recently and needed again. The same set, the front brakes. They replaced them at no charge. They resolved my issue.

Sales Representative was excellent. Resolved all of my issues. I’m sure her career is on the Northbound Train

Yesena is always so certius and very Professional.

Overall a great experience. Austin was very knowledgeable and helped with the process.

Anna and the dealership provide us the tremendous service for buying our Mercedes AMG GT and great experience in services.

It is a very pleasant experience, the facilities are very clean, the staff is very friendly, excellent service, 👍

Service advisor tried to persuade me to do additional repair (wheel alignment) that I felt not needed. I had taken my car to the same place two weeks ago for a major B service. At that time the service advisor suggested I should do a tire rotation, which was listed at $120. I truly felt that this charge was outrageous, and declined. After I got home, I saw that the dealer was running a special for tire rotation for $50. I decided to take my car back for the special. It would have been nice if the advisor had told me about this special to save me another trip.

This. Was the worst experience I have had with this dealership they kept the car for two days for an oil and filter change and drive belly replacement They misstated what work had previously been done (alignment battery ) I was not kept informed as to the work status

The Guys at Mercedes Houston North were terrific. We went, we found the one & drove home that night

Austin was excellent in his presentation & the whole process. From the 1st phone call to his closing of the sale & information about the vehicle

Top notch attention to detail and service from beginning to end. My son has dealt with Gordon in the past and Gordon couldn’t have been more professional. I can’t say enough!!!! Five star rating and would give a 10 if possible.

Salesman was very helpful, kept us informed of each stage of our purchase, has followed up multiple times to see if there are any questions he can answer. I would give him an A+ Sales Manager was most helpful in an unusual request that we had and accommodated us very well.

This was my first service appointment and I found it to be a very nice experience! ANA ALVAREZ, was very professional and helpful throughout the entire process! If I had any questions I could call her and she would answer them! Thank you Ana!

I hate car dealerships; there, I said it. However, this was a good as it gets and I have no regrets. It was easy and we did most of the deal remotely. The team followed my lead and it was a no pressure situation. I'd purchase here again anytime.

Excellent shopping experience!! My salesman Travis Lewis was very professional and courteous! I came in looking for possibly a certified pre owned Mercedes Benz and left the dealership with a 2022 C-Class 300, color Lunar Blue Metallic fresh off the truck..Look at God! Mr. Lewis kept me updated throughout the entire financial process and I was offered water or sodas to drink! I felt comfortable throughout the entire buying process! I will give Mercedes-Benz of Houston North Two Thumbs Up!! I’ve already referred a relative within 5 days of having my vehicle and now she’s driving a 22 Mercedes-Benz SUV and loves it as well! I was a Ram 1500 Truck Woman but now I’m a Mercedes-Benz kind of Woman! Compliments..You Look Good Driving Your Mercedes-Benz..It’s You! Thanks again to my salesman Travis Lewis for all that you did to make this happen! (It Was A God Thing..🙌🏽🤗) PS 2020 wasn’t too kind to me both of my parents went to heaven within 10 days of each other but God has blessed me to be here and to be driving now a 2022 Mercedes Benz sedan and for that I’m Thankful! Thanks..Mercedes-Benz of Houston North..for playing a part in me getting my smile back!!🤗

I hate car dealerships; there, I said it. However, this was a good as it gets and I have no regrets. It was easy and we did most of the deal remotely. The team followed my lead and it was a no pressure situation. I'd purchase here again anytime.

Anna was an amazing sales person to work with! She was very attentive and answered all of my questions! I definitely recommend getting in touch with her for your next Mercedes inquiry!

Great team starting with Mr. Mike Holmes. Mr. Holmes is very knowledgeable and patient salesman who helped my family and I pick the right vehicle for us! Highly recommended.

Overall excellent experience. They held my car for me I live 6 hours away. They stated it would take 1.5 hours for the paperwork and test driving it. This was in fact on point. Other than a minor discrepancy on the glove compartment I had a fantastic experience. Great customer service for a 20 year military veteran. I would make the drive again to buy another car in the future.

Great team starting with Mr. Mike Holmes. Mr. Holmes is very knowledgeable and patient salesman who helped my family and I pick the right vehicle for us! Highly recommended.

Purchased a 2009 Lexus GX 470 from Ben. Vehicle was in far better condition (mechanical and aesthetic) than I had hoped. Make-ready detailing was excellent. Both Ben and the Finance Manager were professional and respected my time with a (cut-to-the-chase) approach in doing business. Definitely will recommend to friends.

jesenia was great, very patient and professional will recommend her any time

Amazing dealership. Everyone was knowledgeable and prompt to assist. Faves were kind and friendly.

I have no complaints about my car or the service we've received. However, unless you want to spend an enormous amount of money on scheduled maintenance for Mercedes, don't buy. I do love my car, but after 4 years of ownership and paying a lot at purchase for a maintenance plan, our B2 checkup was still over $900. I only have 13,000 miles on it.

Google needs to implement zero stars. Terrible miscommunication and handling of a sale. After many complications caused by miscommunication within the dealership itself, we made a four hour drive to pick up a vehicle just to learn the last half hour away from the location that the vehicle would not start because of a problem that could have been avoided earlier on by doing their job. A waste of time, gas, and what should have been a peaceful Christmas Eve.

I was trying to purchase a car through online apps when i started to have some trouble. MIchael Holmes in sales reached out personally and guided me through the process in buying a car through their dealership. The overall experience was easy and painless. Zach in the finance department also made paperwork clear, a smooth transition, and had everything ready to go!

I cannot recommend working with Kelvin enough! He is extremely professional and knowledgeable about their vehicles. There was nothing pushy or tedious about my experience as I had expected. I contacted him about what I was looking for and he had me in the next day & I was able to leave with something that fit the bill exactly for what I wanted. Everyone there was friendly and easy to work with, and made this a painless process. There has been ample follow-up since my purchase to make sure all of my questions have been answered and I have everything I need. Overall this has been a wonderful experience and I would recommend anyone visit here (and especially Kelvin!)

Carlos and Jason were very respectful and helpful through my entire process

Fantastic customer service, excellent experience. I drove six hours to pick up my BMW i8 and they held it for me. I'll definitely buy from them again in the future.

Very courteous and professional sales associates. From entrance to dealership to final purchase my experience at Mercedes Benz North was worthwhile. I test drove the vehicle, Stacy answered all of my questions and assured my that the dealership inspects the vehicles thoroughly and offers a 5day or 250 mile return if something is wrong with the vehicle. Everyone of the employees I encountered there were professional and courteous. I will refer Mercedes Benz North. Thanks a bunch Stacy.

My service was good and my Service Technician, Nestor, was courteous, knowledgeable and great! I had no major delay in getting a Saturday appointment at this location but I was a little disappointment that I was not able to get a loaner vehicle to run errands on a Saturday. I was offered a shuttle home without a wait.

Purchased a 2009 Lexus and was pleasantly surprised at the level of detailing they performed for delivery. Greeted with enthusiasm by Sales Representative, GM, Finance Officer and Front Desk personnel. They build value in deeds, not lip service. On my Top Referral list.

I bought a Lexus RX350 more than one year ago, I have been waiting for the 2nd key as listed in the writing paper. I contacted the salesman for many times but got no progress (only promises). I emailed, called the manager but got no responses. Very disappointed!

Great service, Christina was attentive and professional

I have always been treated good and with care! They explained and help me understand the services I needed done every time. Love the work!

If you get a good service advisor like Ana Alvarez the experience here is quite nice. Otherwise, it is only slightly above average.

Impeccable service, everything due to a very clear and fast process, the attention of our agent Dali was impressive. Thanks a lot.

Ana is a great service advisor, my experience servicing my vehicle with Mercedes benz of Houston north was amazing!

They make us feel like family been dealing with them since 1999

The service I received was elite! Staff was extremely helpful by providing me statuses periodically throughout my service.

Very helpful and professional mechanics and advisors at the North Houston location. Their sales staff is superb.

Outstanding🦾😇🙌🏾

I replaced my front brakes in Aug2022 and now in Dec 2022 they need replacing again. I called them and told them my brake light was on. I was told them my back brakes needed replacing. I also had a bad tire. I thought my coverage was for tire replacement but it only replaces them if there is a puncture, so I was told. So I bought a tire somewhere else which is not covered. The brakes replacement was quoted high so I went to another place which told me the front brakes had never been replaced. I had the back replaced and he told me to show them to tech. I went back and was told they’re bad now because I had too many miles on them. I asked to see video of changes and was told tech no longer work there so no video. I trusted them. This was my 2nd Benz with them . They broke my trust. I love my car but I don’t want to go over there anymore.

Great service advisor and great customer service.

I had a WONDERFUL experience in purchasing my vehicle.

Professional personnel who put the customer first. Five stars for the best vehicle on the road with a deserved star in its grill. Drive on Mercedes Benz.

Amazing service! Jeniffer Arias was my salesperson and she’s absolutely done an amazing job! I placed an order 3 months ahead, she informed me every step, took care of all the details I wanted and finally when I went to pickup my car, the process was very smooth. I definitely recommend Mercedes-Benz of Houston North.

I'll save you some time - ask for Kelvin Mitchell. I've dealt with several car dealers and salespeople in Houston, and working with Kelvin has been the most pleasant experience I've had thus far. Courtesy, professionalism, strong listening skills, patience, and a deep understanding of his product. Easy to get a hold of by text message and highly responsive - even after the sale. He's the only reason why I'm giving a 5-star review and I'm sending my referrals his way moving forward. However, I would give the finance team at this dealership zero stars. I don't remember the guy's name (I think it started with a P), but he asked the same questions about 5 times, wasted a lot of my time, came across as arrogant, and even got combative. I set clear expectations upfront and he completely ignored them. Came across like he had no clue about what was going on. Also, if someone says they want to think about your warranty, don't ask them if they want option A or option B and try to fight within or insult them when they call you out on not listening.

Nicole sold me my dream car!!! She was patient, professional, and informative. It was a long process, but worth the wait. Patience worked hard at making sure I had everything I needed to enjoy my new Benz without worrying about unexpected expenses. The finance MGR. sealed the deal and made sure I was happy with my purchase by adding additional peace of mind without adding it to the bottom line. WOW, what an experience at Mercedes Benz North. I love my new Benz! Thanks team for EVERYTHING!!!

Folks at Houston North were efficient respectful and kind. The car was so dirty but these guys were respectful of the owner and got everything taken care of FAST. Superb and professional team and I wish all dealerships were like Houston North Mercedes!

Every time I need to drop my car in they always put me in a loaner and keep me up-to-date on what?s going on which is always great, and I love my service agent , that?s my girl ,lol

Service was wonderful. Loaner ready upon arrival. Service completed in a timely manner.

Very professional. Service is top notch 👌

Gordon Barnes did an excellent job with my recent purchase C-Class 300. He was very helpful and great with communication. I am enjoying my car! & will be back. When you go ask for Gordon Barnes!

Service is horrible! Please don't purchase a car from here. No one returns calls to resolve the issues.

Qualified service with willingness to respond. Our service professional Yamileth always goes the extra mile to make sure she's offered the best service possible.

Carlos is professional and is always attentive to the needs of the client.

My former service rep was no longer employed here and I was assigned Christina as my service rep. She was very professional and explained to me what service was going to be performed.She also explained to me what future services was recommended and needed attention . She kept me up to date on the progress of work that was being performed. My appointment was at 10 am and I was done by 12:30ish. The service was great and I would recommend this dealership to anyone.

My experience is magical. I took the car in for repair. The next day my car was repaired and I picked it up. Very fast and high quality.

This was our first time purchasing a Mercedes. Since we got off our car someone came right up to us and welcomed us. The experience was great. The staff very nice and friendly, also offered us drinks and even a snack. John our salesman was awesome highly recommended.

I had an amazing experience at Mercedes Benz North! & I had amazing customer service with Gordon Barnes. I will be back. Thank you so much.

I had a wonderful experience purchasing my car. Special thanks to Stacey who made the process really smooth. She is very knowledgeable and went above and beyond to help as much as possible.

Overall I have been very pleased with my experience at MB North, and would recommend to anyone. I was provided a loaner for my convenience and once I picked up my car, it was cleaned inside/out. Totally pleased. My hesitancy to give all 5* relates to rescheduling from 2 weeks prior because of staff shortage. Otherwise, totally pleased with service and amenities at the facility.

It shouldn't take a half a dozen or more emails and calls to get a response but yet, here we are. From sales to the finance manager to the GM, utter silence. Despite stating the opposite, there seems to be zero interest in earning my business (back). Not to mention misleading online advertisement and past service issues. Went to Sewell, what a difference! Now I just need to get my refund from MB North. Will update here on progress...

Our salesperson Mike was so helpful and one of the best car salesman we have encountered. We will definitely do more business in the future at this location

Great costumer service, very classy service.

Great fast friendly service Thank you

Service experience was excellent. Ahmed was ?The Bomb?

Vehicle pick could have been better. Took the service guys a minute to find my keys. They eventually found it and brought the vehicle out.

Great good services, I recommend this place a lot, the advisor Ana was helpful and friendly all the time.

I have been a customer of Mercedes-Benz of Houston North for six years. The entire staff is awesome. My service adviser Carlos is exceptional and extremely courteous! I highly recommend MB North Houston!

Exceptional service, Jason took care of my car in a very professional friendly manner. Explained in detail what happens and how they would ratify the condition and have me driving like new.

The customer service is always top tier, and being provided loan cars is a stress reliever. This location is amazing.

Outstanding And Ana was great. I?m very satisfied with my service experience.

Carlos is an excellent service advisor. I have been going to him since I purchased the vehicle in 2019. He is knowledgeable in the recommended service since I do not put very many miles on the car. I am normally in and out within a reasonable time frame.

Awesome customer service and positive attitude

Good service, friendly and willing to work with you.

Working with the team at MB North in Houston is always a pleasure. They provide the best service possible in tis Houston market. Thank you for my S580. We are loving it.

Anna was my service representative. She is always extremely attentive, responsive and patient. My services are always exceptional.

Great customer service, some paint was missing off my car after servicing and manager fixed my car and loaned me a car until it was completed.

Excellent facilities and very helpful employees. Make you feel welcome and appreciated.

My experience was less than satisfactory to say the least. To make this as short as possible, I have taken two company vehicles to this location and both times it took way longer than it should have to repair them, the last one taking a month to repair a van that had 400 original miles on it. When I went to pick up the van after that month, it took approx. 45 minutes just to get the van. I would never buy a vehicle from this location.

Great service. Listens to the customer's needs. Ana at the service dept always helps me out with issues.

Traded my 2019 E300 4matic for a 2017 AMG C63 Convertible. I love my vehicle. My sales representative Eduardo's experience and attention to detail to my concerns is helpful.

Experience was very professional and I need it to be quick as I was driving from out of town. Very happy with the purchase and overall process.

The experience was very professional. My salesman was Travis Green. There was an issue with my pre owned car the next day after purchasing it. However, I took it back, the team kept it over night and fixed it, and I received it the next day. If this is the service that I can look forward to within the future, Mercedes Benz North is where I’ll spend my money. The manager approved the work along with additional work. I am very satisfied with the effort put forth to take care of me. Continue to put the customer first and you will always be a step above the test. R. Johnson

Xavier was excellent to work with. While waiting for my vehicle to arrive, he kept me updated with the status of shipment and then of delivery. When the vehicle arrived, he took his time going over the vehicle with us and emphasizing some unique features. The only negative was the delay getting to the finance department to close on the deal and the time to get the paperwork complete.

The best dealership in town! Highly recommend you to shop here. Everyone that works here is amazing and very helpful, esp. Mr. Edward, he made our buying experience wonderful, fast and smooth. If I can give him 10 stars, I would.

Stacy Abney was wonderful to work with. Easy transaction without a lot of back and forth haggling. We look forward to a future transactions.

I had the best customer service from Gabriel and Zack

Very slow to respond, will not purchase from them again, horrible experience very disappointed.

Exceptional professional friendly customer service

I've been working with Carlos Trevino for several years now, and the level of professionalism and attention to detail I've experienced strangely surpasses any service experience I've had at any other dealership.

After searching for a new GLA 250 for months, I finally found my dream car at Mercedes Benz of Houston North. I reside in San Antonio so I drove to Houston to purchase my vehicle. I corresponded through numerous emails with Alec who was my sales person. Shayan and Alec made my experience with purchasing a vehicle seamless. I absolutely love my 2023 GLA 250 and I enjoy driving it. It's such a wonderful vehicle with so many features. If you are thinking about purchasing this vehicle, I highly recommend that you do. Also the customer service is impeccable!

This dealership has had my vehicle in service for two weeks. The problem the car had on day one of when I bought it, it still has 2 months later. Every member of management I have tried to contact will not call back. I have left several messages for the GM Eric. Still, nothing. This dealership only wants you to buy something, but if you have issues they forget who you are. I would not recommend this dealer to anyone!!!!

Terrible customer service. They have had my vehicle in service for 2 weeks. After many phone calls this entire time, I can’t get a member of management to return a phone call. The problem I had on day one of purchasing my car is still a problem 2 months later. This dealer is the absolute worst!!! Go anywhere but here.

Tienen un excelente servio al cliente en especial el vendedor que me atendió salí muy contenta con la compra que hizo en realidad lleno todas mis expectativas

Ana and Yamithel from Service/ maintenance are amazing. The valet personal that facilitated my transportation were genuine and safe.. I felt very comfortable when they were at the wheel, they were 3 total. 2 of them drove me back and forth to my destination while the car was being serviced, unfortunately I only remember Sebastian?s name. The second driver was only a few weeks new hire but he as amazingly safety concious. The 3 driver took the cortesy to deliver my car at home being punctual during the delivery and exchange of cars. The Young lady receptionist at the valet desk was very efficient and on top of things. I hope they get the right recognition and that Mercedes Benz Houston North takes it?s time to find who were those service personnel that helped me. Hopefully they can get big Kuddos. Marysol

Great experience with service department. My service advisor kept me up to date with findings and repairs. It?s not the first time I have been there for service and it will not be the last.

Amazing experience, great service, super nice and very clean

customer Service is good salesperson excellent... BUT the lack of honesty in the finance department is BAD. just be careful in fine printing you can easily be deceived.

Had prompt great attention from Jason , my van was repaired quickly

Great salesman(Vernon)! This is our third purchase and it always goes perfect.

Great service at the dealership. Representative was informative and kept me updated.

Yamileth was excellent at keeping me abreast with what was going on with my vehicle.

Always a pleasure coming here, and can get in and out or can get a loaner car within 10 minutes, wonderful service.

The best part about car shopping with Mercedes Benz of North Houston was that my salesman Michael H. was patient with texting and emailing me. We spent a week going back and forth via email about all the questions I had before I had to spend hours at the dealership. I was able to send pictures of my vehicle for appraisal offers without having to drive to the dealership. The process was convenient as long as you know the must haves you want in a vehicle. Cons: If you have locked eyes on a particular vehicle it is best to act fast on it because those vehicles go quick. I had my eye on a GLK but it was sold as soon as I said YES’ to the Benz😭. I then had to shop around again and find the next one I had one eyes on! Overall I couldn’t stop Smiling 😄🎉🤸🏽‍♂️

Went in for service and even though Carlos was not my service advisor and never worked with him before, he was great to work with. I'm always happy with MB North attention to detail with the service but also how they are personable.

Professional services during all phases of the car buying experience was pleasing to me.

Kelvin was great from start to finish! I was impressed with his communication, commitment and flexibility.

Exceptionally impressive, professional and courteous.

I had the pleasure of Mike Holmes helping me with my new car purchase. I am 100% happy with the vehicle as well as very happy with the service I received. I didn’t feel hassled into anything, and most importantly from start to finish I was heard! Also shout out to the young lady that helped in regards to financing. The process was short and sweet along with a friendly face. I did choose to lease, so I will see the team hopefully in the future for another good experience.

Austin and the team at MBHN did a fantastic job on explaining all the features of various cars including the new EQS line. I decided and purchased the new EQS AMG, and it is fabulous. The follow up and delivery of the car (with a few after market additions) was first class. I highly recommend MBHN and Austin specifically.

Mercedes north (Houston) has the best customer service

I purchased my dream car a couple of months ago. I?ve never in all my years never have I experienced this type of service before. From the buying experience to the service department. Yamileth in the service department is simply fabulous. She?s responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won?t be buying from any other dealer?found my home!

I purchased my dream car a couple of months ago. I’ve never in all my years experienced this type of service before. From the buying experience to the service department. This place is awesome 👏🏽 Yamileth in the service department is simply fabulous. The team works hard to get you in and out. Yamileth is responsive, empathetic, professional and on top of everything. I was able to read a book while I waited on my car. I won’t be buying from any other dealer…found my home! Thank you!!!!

… from the time of walking through the doors til we left was a great experience. We were greeted by a very nice receptionist. Then our Salesperson, Nicole Medanic, was very knowledgeable of the vehicle we were wanting to buy. She was very patient with all are questions and walked us through all the controls of the car before driving off the lot. The Finance Dept was very helpful/knowledgeable when explaining the warranty. We would highly recommend MERCEDES-BENZ of North Houston. Thank you so much, we love our car.

I have purchased 4 MB vehicles, 2 suv’s and 2 cars. The dealership is clean, the receptionist are friendly and efficient and my salesperson JaJa is detailed oriented, organized, and he cares about his clients wants and needs. The service department’s manager, Jason goes above and beyond to assure your car is repaired in the least amount of time, he does not over sale. Jason is patient and he explains everything to you which is very important to me. I purchased one MB from another dealership and took it to Jason for service and that is how I ended up buying my next vehicle from Mercedes Benz of Houston North, they are simply the best.

Excellent facility, but to each salesman and manager your just the next commission check. Make sure before you purchase a vehicle ALL Issues and Concerns are handled prior to signing any paperwork. They WILL refuse any and all repairs.

I have had my cats serviced at MB North for over 15 years! I trust that they are going to do what is needed to keep my vehicles in top condition. Jason is attentive and honest! I highly recommend MB North.

Prompt, friendly and honest service

Review of Seungsu Kim (BMW 750i) I would like to mention good points about this dealership. First, there are a variety of vehicles. They have vehicles of various brands including Mercedes. You can easily find the vehicle you want here. Second, the pre-owned vehicles they sell are well-maintained. Some of the dealerships often leave and neglect their cars in their parking lot inventory. However, this dealership cleans the interior as well as the exterior of vehicles and sells their pre-owned vehicles after basic maintenance including changing fluids. This saves consumers's time and money to change basic oil after purchasing the vehicle. Third, the dealers are friendly and know how to actively reflect customer needs. They do not insist on their prices recklessly, but always try to reach a price agreement with their clients. In conclusion, this dealership is professional! You can count on them and buy your car here.

Jason has been my service person from my very first car. I love the personal attention to the details of making sure my car is running well

My experience at MB of Houston North was generally good and I would gladly purchase cars from them in the future. Due to the current tight car market with limited inventory, the opportunity to negotiate price basically does not exist. The buyer must be diligent in confirming that all offered and should be included is received, as well as, receiving the best value for add- ons.

Nestor was my advisor and made sure my repairs were nothing less than perfect! It was a a stress free process.

Service maintenance- professional and courteous and smooth process. I was in and out with my rental quickly. My service rep kept me informed about the status of my car at all times. Been going here for years. This is my 3rd MB automobile.

I just had a baby and needed a new vehicle! I had been texting back and forth with Manny. The vehicle I originally was Interested in was still in reconditioning so I decided to check out other vehicles. I ended up purchasing a SUV that I absolutely love with Stacy. Stacy started off very friendly then started to rush me while I was obtaining my insurance, completing the application and completing financing with my bank. She eventually got tired of waiting on me and told me to go sit in the waiting area. I really didn’t know what that was about being that I was bringing them business. The finance guy was hands down amazing!!!!!! He was very nice, down to earth and friendly. I wish I remembered his name, it was definitely pleasant working with him. Also, Mike was pretty cool! He followed up with me a few times. Stacy could brush up on her customer service skills. Everyone else provided a top of the line experience!! Even as the passed by while we were waiting.