First and foremost Chris Montoya informed me that my car was driven 20 miles without my consent to do so . His reason, it was the only way to diagnose the problem with the car. However, when I reviewed my photos taken upon drop off and pick up I found out that he provided me an erroneous mileage. My car accumulated 84 miles , meaning it was driven "84 miles" not 20 miles without my permission. This is an absolute violation of my rights as an owner of the car , customer and as a woman . I entrusted my car for service and I got violated instead. Secondly, there was no light in the dash board , and the car was driving well before I took my car for service. On my way home after I picked up the car the wheel was shaking and the brake froze and it would not engage as I was turning to the right. Above actions/ issues are definitely not acceptable. June 13, 2016 I dropped off my car CL 600 2008 for oil change, inspection sticker and Service E. Steve, one of the staff in service department gathered information from me and told me the service will take about 1&1/2 hour to 2 hrs. Since it is a long wait your shuttle drop me off at my residence. Around 1613H I called and spoke with Chris Montoya the service person handling my car and told me it is not ready not until tomorrow however, I told him Steve told me it will be ready in 2 hrs and I am on my way home in the midst of traffic so that I can pick up the car. He then said okay we can do the work on your car. I arrived at the service department at around 1700H and Chris explained the service done on my car. Inspection passed, oil change and the car is ready just the voltage on the battery at the back is low but he did not recommend to change it right now but I told him to go ahead and change it. I paid the total amount due $ 693.45 and it was close to 1900H and one of the staff went to the service area to get the car for me to take it since it is ready and while waiting Chris approached me and said " you cannot take the car something is wrong it would not accelerate and the light on the dashboard is on . He asked me if it was turning on and I responded "No otherwise I will tell you and you should have noticed it from the very beginning not after you changed the battery at the back". The car was working well , passed the inspection ready for me to pick up until I decided to have the battery changed and the problem apparently started. He refused for me to take the car that day he told me just to let them check it overnight I had no choice at that time he would not release the car to me. The following day Tuesday around 1000H I called to follow up about the condition of the car Chris told me the car is working well and the light on the dashboard is gone it did not re-appear although, I told him that my husband told me that it is important to do the Service E therefore, I told Chris to go ahead and do all the service E. I told Chris I will not be able to pick the car until either Thursday or Saturday he told me it is okay it should be ready before Thursday and I reiterate to him to take time because I want my car in excellent condition after they do all the service work. June 16, 2016 Thursday around 1038H I spoke with Chris that I will go ahead and pick up the car today he responded to me there is a problem the 4 speed sensor needs to be replaced for $ 1741 , the light still turning on even after driving the car for 20 miles. I drove myself to the dealer and spoke to Darrel Williams , director of service department outside of the facility since somebody else is occupying his office . I explained to him the problem. The car passed the inspection ready to go until when they changed the back battery all of a sudden the car would not accelerate and the light in the dash board turned on which, never turned on and I drove the car to the service department with no problem with acceleration. I drove it just like a car in good working condition. My car is well taken care of. Not informed by Chris regarding an issue with the car on Wednesday when he supposedly found out the sensor issue since I was planning to pick it up Thursday. Chris waited for me to call Thursday the day that I scheduled to pick up the car. Service E not done as agreed upon. Drove the car for 20 miles without my permission an obvious act of disrespect and abusive behavior ( actual mileage when the car left in the service department 42308 upon pick up in the service department 42392 .( 42303-42392=84 miles) the car was actually driven 84 miles without my permission . I have photo to support the mileage. I decided to take the car without doing service E, sensor replacement which did not exist prior to taking the car to your service department. Chris Montoya and Darrell Williams offered 50 % discount to replace the sensor I had to decline it for the thought that "the sensor problem really did not exist before I took the car to your service department and more problem will arise. "I lost my trust and confidence with your company. My husband and my self always ensure that this car is taken care of and not driven abusively. I left around 1532H the car was dirty full of dust, with white specks on the dash board far left on the air condition oulet driver side , service paper just thrown inside the car. Another horrifying problem I encountered when driving the car, that was not present prior to taking the car to the service department not even mentioned by any of your staff was when I turned to the right the wheels was shaking and the brake locks up it would not engage, it would not brake. What will you do if you were in my shoes? and What would you like the person and company who mistreated, and violated your rights do for you?
daniel121
Jul 4, 2016
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