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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Houston North

I had a really bad service experience . My representative name was Madonna . She was very unprofessional and lacked customer service. When I first arrived she came off very uncomfortable for some apparent reason and then she told us that our car would take about 2 hours for the services. I was okay with that, because we received a ride home. Why she was unprofessional 1. She passed me up while my family and I were leaving, to speak to a man she either assumed was my husband ( which he was) while I was waiting at the door to leave and them to follow me out. She started sharing with him information about my vehicle ( the vehicle is 100% in my name) and asking him for his his number, when he stated why she told me that she needed it even though my number has always sufficed and is the only " go to number that they need" . He obliged even though he felt that his number was very unnecessary to have. 2. She never contacted us on either number after 4 hours of waiting for my car, hence the car was only getting a alignment and a complimentary car wash. I had to call just to check up on my car and if I hadn't, would I have even got a call when my care was ready. I mean, my car could have been ready and I would of never known it because she never called. 3. When we got back to Mercedes-Benz she was at her desk ( window walls so you can see everything) and she was on her computer and I had to get a customer service rep to get my keys and information for the car. She didn't even get up to explain herself nor did she apologize for her lack of customer service. 4. She proved that she was very unprofessional when she didn't apologize for the misunderstandings, or miscommunication. I would never want to recommend someone like her to anyone coming for service at that location. There is more to be said, but I don't want to write a book. Lastly, I spoke to another female named Jesenia, and she reached out to me for me to contact her between the the hours of 7-4 and I did just that 4 times and left a message and a email and I did not get a call back until I called her for the 5 time . She apologized for Madonna's behavior and she stated that a manager would be contacting me because she wanted to bring this situation to his or her attention. She called me back about 2 hours later and stated that the manager could not talk to me because apparently the manager was to busy.. This was a horrible experience at this location. The only positive, was the driver that picked us up and took us home. He was nice and very customer service oriented. I only gave a star for him. The management in my opinion is poor and they hired a very inexperienced person that needs a lot more training in her position. I have been in management myself for years and to not have at least a manger to call and tell us something was ridiculous. Jesenia was nice, however she was a bit clueless to what she could do about this situation. I felt I was blown off by management and I didn't even receive any explanation of how the car was and what other services I would need in the near future. I purchased all of the warranties for services and I did not receive any feedback on my next oil change to come up or any other service that would be needed on my vehicle. In addition I had the pitstop service too, that check other things. I was very disappointed with no reconciliation

MONIQUE JULIANGARZA Dec 5, 2019

Our experience started very rough as we were ignored by folks on the showroom floor. Eventually we did connect with a salesman, Marko, who was excellent. Marko and Gordon worked with us throughout the deal and we were happy driving our new vehicle off the lot a day later. I believe our experience was a one-off situation and that the sales team has rectified the issues we encountered on our initial visit. UPDATE: Happy with the vehicle itself BUT we have a recurring issue with a control module and was told on December 23’rd it had to be ordered and replaced. After TWO months of ZERO communication from this dealer I spent over 40 minutes on the phone trying to speak to a human. Once I was in contact with an actual representative of the dealership he found NO record of my issue or of the replacement part being available. Eventually the service advisor entered the discussion and lo and behold the part had “just arrived” last week and they had not gotten around to contacting me. During the call I scheduled an appointment to have the vehicle repaired on Feb. 18th at 10:30. Shortly after I received a confirmation email for the service. TODAY Feb 15 I received an email reminding me of my appointment on FEB 22! Back to the phones. I call the number shown on the reminder email. Guess What? They have no clue who I am and cannot find an appointment of any kind. OK! Call the dealership directly as the first number was some unknown call center. The dealership connects me with service department. Guess what? They have no clue who I am either! I request to be transferred to the service advisor, Voicemail! Never heard back from the advisor but did receive another appointment reminder, this time for the correct day. HORRENDOUS experiences trying to speak to humans at this dealership in the Sales or Service departments. Probably a great dealership if you never need to go back after the purchase. Still trying to find resolution over a $700 issue remaining from the initial purchase last September.

George Rhodes Sep 23, 2019

I located a vehicle I wanted did the test drive and really enjoyed it. It was priced too high so I added it to my watch list 3 1/2 weeks late it had reduced by $5,000 in the online price and close to $7,000 on the lot price. I set up an appointment and took it for another test drive had my wife drive it as well all was good. Sat down with Travis (good guy) gave him details on my Audi Q7 trade in. 2 other places offered me $15,000 and I provided proof of those offers. Mercedes autonation north Houston is where this took place also gave me $15,000 then made a deduction list and took $3,000 off the $15,000 offer. If not to insult me then sat down with the manager he gave me an additional $1,000 then proceeded to tell me the car would go straight to auction. Which means all the nit picking they did wasn’t going to get fixed it was just a way to offer me less for my trade in. The next day I asked Travis to run numbers based on 3%, 4% fully financed no trade in. I was good with those numbers. Filled out the online credit app and was approved but then they Mercedes autonation north said the best rate I could get with a 770 credit score and flawless record was 6.59%. No surprise I said no then they dropped it to 6.14 then to 5.70 then again to 5.69. The next day I took my wife to Mercedes in the woodlands and got here a GL550. Here it is wait for it. Sat down in financing and was told my interest rate was 3.99% financed with very same bank your dealership was telling would only give me 6.59% and to add to it her car cost $1,000 more. So I asked and was quickly schooled on the points dealerships can add to my low interest rate that finance company’s give to dealerships for the high volume of business. Mercedes autonation north Houston added 2 1/2 points to my 3.99% interest rate and lied about me getting it where it should have been all along. When I spoke to Travis the next day he denied it and then when I asked for the buy rate sheet the bank sent there it was 4.04% close enough to 3.99%. We went back and forth for 4 days. Never in my 45 years of life and countless cars have I ever had this type of dishonest communication. It has never taken me 4 days to buy a car. In fact I only give 90 minutes after I decide I like a car to work a deal and then I am headed home. This dishonest BS act cost you from selling me a $55,000 car. And a GL 550 for my wife. I was going to buy 2 cars from them. Just shameful and poor business practices. I would never recommend or buy from any auto-nation dealership ALWAYS ASK TO SEE THE BUY RATE SHEET AND DON NOT EVER GIVE MORE THAN ONE POINT ON YOUR INTEREST RATE.

Paul Cook May 30, 2019

On May 9th, I went to your dealership because the front seal on my windshield came loose. I was told that I needed a new windshield. I said ok and was issued a loaner car. On my way home later in the day a storm was over Houston. I stayed at my friends house until the bad part of the storm passed. I was behind another vehicle when I turned into my subdivision. I saw the car in front of me went thru some water and keep going. My car just turned off once it hit the water. I was a couple of blocks from my house so I walked home and arrived at 11pm. I immediately called Allstate, my insurance company and filed a claim. I was up all night waiting for a wrecker to tow the car to the dealership. The wreckers kept changing my pick up time because they were very busy. When I checked on the car in the morning it was gone. I looked online and saw it was towed. I called your dealership immediately and the wrecker place to get the car towed to your dealership. I called my insurance company and your Mercedes dealership with the claim number and updated them on what was going on. On May 10, 2019, I went to pick up my 2015 GLK350 Mercedes that had the window replaced. I paid for the repairs online before I arrived. I was told by Mr Eriek Griggers that he was TOLD NOT TO GIVE ME MY CAR!! I asked why. He said that during Hurricane Harvey Allstate didn’t pay for some of the claims so until they were sure my insurance was going to pay my claim they were NOT going to give me my car!! What your dealership did was completely ILLEGAL! I had to record Mr Griggerse an advise him that my video and complaint was going to be put on FACEBOOK, your website and the news! I was very upset and demanded my car until he finally released the car to me. I am very very upset and should not have gone thru such a horrible experience. Especially after the long horrible night I had just experienced!! No one even asked me how I was doing! Please respond to my email, Idalia Pulido 13510 Popes Creek Lane Houston, Texas 77044 cell: 281-883-7665

Idalia-Manuel Pulido May 10, 2019

Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014 for my 30th birthday. We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day every time that I've needed service I've taken my vehicle into either Mercedes Benz North or the Woodlands location. The 2 locations are like night and day. The Woodlands provides exceptional service but the North location is kind of hit or miss. My last straw that caused me to write this long drawn out review was my most recent experience Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better.

Asia Shorter Oct 24, 2017

I arrived to Mercedes Benz north from Beaumont. I was in the market for a new Mercedes due to my CLS 550 was flooded by Harvey. I found the car I wanted. My husband and I was in the market for a certified pre-owned. We test drove the vehicle. I love the car. The salesman presented the bill of sell he added a 900.00 service charge showing labor for certifying car as a certified pre-owned vehicle. My husband and I have purchased many cars and knew this was unacceptable. We refuse to purchase this car until this was removed. They tried to justify this charge by stating some companies charge this and some don't. This is a lie. Okay we move forward and completed paperwork. Finance officer states we can get you finance at her stated rate. I informed her and presented her with a pre-approval letter from my credit union. This is Thursday night around 7:30. Although we had been there since 4:00. She becomes irate and state you should have inform someone you had been preapproved. We responded no one inquired how are going to pay for your vehicle. She then stated let me go speak with my GM. She returns stating the GM called in a favor he could get us a lower rate than 2.50. I told her no thanks we will keep the rate from our CU which was lower. She then replies you will need to come back tomorrow, but I will be in late tomorrow so someone else will need to complete your sale. We sign required forms told to return Friday morning. We arrived at 9:06 Friday morning. The dealership opened @ 9:00. The receptionist took our names. I was told to contact my bank. I called my Loan officer she ask them to send all forms. My loan officer called me & 11:12 stating she was going to lunch, but wanted us to know she had completed all information and it had been received by finance manager. The salesman saw us waiting at 11:45 and stated you guys are still here. He then cons back @ 12:15 staring the finance manager said to get this to you. We never saw her. Reminder this was with great credit and prior approval it took over six hours over a two day period. I have three schnauzer puppies I would not recommend they purchase a dog house from Mercedes Benz North. Shirley Flanagan

John Flanagan Sep 19, 2017

First and foremost Chris Montoya informed me that my car was driven 20 miles without my consent to do so . His reason, it was the only way to diagnose the problem with the car. However, when I reviewed my photos taken upon drop off and pick up I found out that he provided me an erroneous mileage. My car accumulated 84 miles , meaning it was driven "84 miles" not 20 miles without my permission. This is an absolute violation of my rights as an owner of the car , customer and as a woman . I entrusted my car for service and I got violated instead. Secondly, there was no light in the dash board , and the car was driving well before I took my car for service. On my way home after I picked up the car the wheel was shaking and the brake froze and it would not engage as I was turning to the right. Above actions/ issues are definitely not acceptable. June 13, 2016 I dropped off my car CL 600 2008 for oil change, inspection sticker and Service E. Steve, one of the staff in service department gathered information from me and told me the service will take about 1&1/2 hour to 2 hrs. Since it is a long wait your shuttle drop me off at my residence. Around 1613H I called and spoke with Chris Montoya the service person handling my car and told me it is not ready not until tomorrow however, I told him Steve told me it will be ready in 2 hrs and I am on my way home in the midst of traffic so that I can pick up the car. He then said okay we can do the work on your car. I arrived at the service department at around 1700H and Chris explained the service done on my car. Inspection passed, oil change and the car is ready just the voltage on the battery at the back is low but he did not recommend to change it right now but I told him to go ahead and change it. I paid the total amount due $ 693.45 and it was close to 1900H and one of the staff went to the service area to get the car for me to take it since it is ready and while waiting Chris approached me and said " you cannot take the car something is wrong it would not accelerate and the light on the dashboard is on . He asked me if it was turning on and I responded "No otherwise I will tell you and you should have noticed it from the very beginning not after you changed the battery at the back". The car was working well , passed the inspection ready for me to pick up until I decided to have the battery changed and the problem apparently started. He refused for me to take the car that day he told me just to let them check it overnight I had no choice at that time he would not release the car to me. The following day Tuesday around 1000H I called to follow up about the condition of the car Chris told me the car is working well and the light on the dashboard is gone it did not re-appear although, I told him that my husband told me that it is important to do the Service E therefore, I told Chris to go ahead and do all the service E. I told Chris I will not be able to pick the car until either Thursday or Saturday he told me it is okay it should be ready before Thursday and I reiterate to him to take time because I want my car in excellent condition after they do all the service work. June 16, 2016 Thursday around 1038H I spoke with Chris that I will go ahead and pick up the car today he responded to me there is a problem the 4 speed sensor needs to be replaced for $ 1741 , the light still turning on even after driving the car for 20 miles. I drove myself to the dealer and spoke to Darrel Williams , director of service department outside of the facility since somebody else is occupying his office . I explained to him the problem. The car passed the inspection ready to go until when they changed the back battery all of a sudden the car would not accelerate and the light in the dash board turned on which, never turned on and I drove the car to the service department with no problem with acceleration. I drove it just like a car in good working condition. My car is well taken care of. Not informed by Chris regarding an issue with the car on Wednesday when he supposedly found out the sensor issue since I was planning to pick it up Thursday. Chris waited for me to call Thursday the day that I scheduled to pick up the car. Service E not done as agreed upon. Drove the car for 20 miles without my permission an obvious act of disrespect and abusive behavior ( actual mileage when the car left in the service department 42308 upon pick up in the service department 42392 .( 42303-42392=84 miles) the car was actually driven 84 miles without my permission . I have photo to support the mileage. I decided to take the car without doing service E, sensor replacement which did not exist prior to taking the car to your service department. Chris Montoya and Darrell Williams offered 50 % discount to replace the sensor I had to decline it for the thought that "the sensor problem really did not exist before I took the car to your service department and more problem will arise. "I lost my trust and confidence with your company. My husband and my self always ensure that this car is taken care of and not driven abusively. I left around 1532H the car was dirty full of dust, with white specks on the dash board far left on the air condition oulet driver side , service paper just thrown inside the car. Another horrifying problem I encountered when driving the car, that was not present prior to taking the car to the service department not even mentioned by any of your staff was when I turned to the right the wheels was shaking and the brake locks up it would not engage, it would not brake. What will you do if you were in my shoes? and What would you like the person and company who mistreated, and violated your rights do for you?

daniel121 Jul 4, 2016

Real Reviews of Mercedes-Benz of Houston North

12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from Mercedes-Benz of Houston North

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