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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from Mercedes-Benz of Houston North

Needless to say my last visit with Mercedes North is literally my last visit. I made the decision 7 years ago I would never purchase a car from them again based on the customer service. However, I would maintain a business for service being that I purchased my car from them. My vehicle was paid off (2013 C250), however all service remained and only provided by this location Mercedes North. I brought my car in on 11/2 because the battery light indicator. I read before going in, it could be the battery or alternator, so I understood I would need to decide rather or not to purchase a new car if it was in fact the alternator. My service associate initially said she didn?t not understand why the appointment was scheduled as this location was without batteries. They were unsure when they would have any but she would check other locations. When she returned, she stated the greenway location had one, I could drive there, autozone, or they would check the BMW Dealer next door to see if their battery would fit. But is was certainly my battery. She came out a third time and stated The Woodlands had 10 batteries in stock, however they would not sell to them. I could instead need to drive to that location. She went on say she would bring me my keys and car. Minutes later, she called me while I was waiting for her to bring the car around to say, it was the alternator and not the battery. Based on her statement, the car would not start. She came out to provide me with a quote. How is it after all this time, it was my battery, but now it?s my alternator. I simply could not understand and questioned their integrity. I asked for my keys and car. Ironically, I drove down to Mercedes The Woodlands purchased a new Mercedes GLE traded in my C250 in less than 1 1/2. I have friends with Mercedes vehicle and ALL of us have experienced bad service from this location some form. Mercedes prides themselves on customer service experience and ?The Family?. I must say, this is not it.

Latoya Blaylock Nov 9, 2020

This was not the complete worst experience I’ve had at a dealership but, was a stressful one to say the least. I’ll say this...if they have the car you want, stick it out and endure the process. It started with the process of filling out credit applications on paper and in person. It seemed like a ploy to get me to stay there and “seal the deal”. I know for a fact that credit apps are not done only on paper. Now to get to the vehicle - the car just arrived as auction, trade-in (not sure and really doesn’t matter at this point) however, the evening I was about to take delivery I found the front tire was flat. I asked my salesperson Ahmed to send it back to service and take the tire off to see if there was a leak. Rather than doing that I was informed that he was advised by the service manager to refill with air and “watch” the tire to see what it does. Of course that day it began to lose air pressure...turns out once someone in service actually looked at the tire they found it was installed wrong. It took me having a very colorful conversation about not driving the car around to service on a flat tire because that will damage the wheel to get to this addressed. Two days later I was finally able to take delivery of the vehicle. Once in my possession I found that the radio does not work, the brakes are squealing, and the carfax did in fact have an open recall and the car was sold to me in this condition after going through the “Autonation 50-multi point Inspection”. To be clear the three items in the previous sentence (radio - #48 on inspection, brakes were said to be measured at 5mm apparently that is the minimum they can go to “pass”, the carfax says the vehicle has 1 active recall after I was told there are no active recalls on the car). As of today the TPMS sensor is now going off. I’m not sure who does the “inspections” but for sure go to your own mechanic or dealership you trust and get an inspection completed on your exotic car. A major deciding factor of purchasing this car was the fact that I was at a Mercedes Benz dealership but, I left with an impression of leaving another Autonation dealership in the business of moving as many units as possible.

Nolan Hawthorne Nov 6, 2020

My wife and I are extremely upset with our experience at Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a loud thumping noise coming from under the car when pulling in and backing out of our driveway. It is under warranty, so we took it in for service. We were told the issue couldn’t be duplicated. We took the vehicle back; however, we immediately noticed the same thumping noise. We brought the vehicle back and after a week, we were told it was fixed. Out of precaution and before leaving service, we had a service manager do a test ride with us. The car wasn’t fixed, it was making same thumping noise so we left the car again. Two weeks later, we were called again and told the car was fixed and ready to pick up. Again, out of an abundance of caution, we had a service manager do a test ride with us, the problem was NOT fixed. At this point, we asked to speak with the GM. The GM did initially work with us and agreed to accept our vehicle back as a trade in and worked with us to find a new vehicle and we were able to do so. Things took a turn for the worst when we were told that our pre-paid maintenance plan purchased on the C63 S could not be refunded or transferred. At this point, I was beyond pissed. We paid $3K for this package that was never used on a broken vehicle that Mercedes couldn’t fix and we owned for less than 2 months. As a consolation prize, we were offered a discount on the same plan for our new car. I’m requesting a FULL REFUND of this plan and I’m ready to do what’s necessary to ensure that happens. Please don’t respond with a generic message that the GM would like to speak with me about this. If you are in the market for a used car and you see a Red 2017 Mercedes C63 S convertible on this lot, it has a major frame or suspension problem that Mercedes cannot fix. Do NOT purchase this vehicle.

Jeremy Crosbie Aug 15, 2020

Our experience started very rough as we were ignored by folks on the showroom floor. Eventually we did connect with a salesman, Marko, who was excellent. Marko and Gordon worked with us throughout the deal and we were happy driving our new vehicle off the lot a day later. I believe our experience was a one-off situation and that the sales team has rectified the issues we encountered on our initial visit. UPDATE: Happy with the vehicle itself BUT we have a recurring issue with a control module and was told on December 23’rd it had to be ordered and replaced. After TWO months of ZERO communication from this dealer I spent over 40 minutes on the phone trying to speak to a human. Once I was in contact with an actual representative of the dealership he found NO record of my issue or of the replacement part being available. Eventually the service advisor entered the discussion and lo and behold the part had “just arrived” last week and they had not gotten around to contacting me. During the call I scheduled an appointment to have the vehicle repaired on Feb. 18th at 10:30. Shortly after I received a confirmation email for the service. TODAY Feb 15 I received an email reminding me of my appointment on FEB 22! Back to the phones. I call the number shown on the reminder email. Guess What? They have no clue who I am and cannot find an appointment of any kind. OK! Call the dealership directly as the first number was some unknown call center. The dealership connects me with service department. Guess what? They have no clue who I am either! I request to be transferred to the service advisor, Voicemail! Never heard back from the advisor but did receive another appointment reminder, this time for the correct day. HORRENDOUS experiences trying to speak to humans at this dealership in the Sales or Service departments. Probably a great dealership if you never need to go back after the purchase. Still trying to find resolution over a $700 issue remaining from the initial purchase last September.

Geo Rho Sep 23, 2019

I located a vehicle I wanted did the test drive and really enjoyed it. It was priced too high so I added it to my watch list 3 1/2 weeks late it had reduced by $5,000 in the online price and close to $7,000 on the lot price. I set up an appointment and took it for another test drive had my wife drive it as well all was good. Sat down with Travis (good guy) gave him details on my Audi Q7 trade in. 2 other places offered me $15,000 and I provided proof of those offers. Mercedes autonation north Houston is where this took place also gave me $15,000 then made a deduction list and took $3,000 off the $15,000 offer. If not to insult me then sat down with the manager he gave me an additional $1,000 then proceeded to tell me the car would go straight to auction. Which means all the nit picking they did wasn’t going to get fixed it was just a way to offer me less for my trade in. The next day I asked Travis to run numbers based on 3%, 4% fully financed no trade in. I was good with those numbers. Filled out the online credit app and was approved but then they Mercedes autonation north said the best rate I could get with a 770 credit score and flawless record was 6.59%. No surprise I said no then they dropped it to 6.14 then to 5.70 then again to 5.69. The next day I took my wife to Mercedes in the woodlands and got here a GL550. Here it is wait for it. Sat down in financing and was told my interest rate was 3.99% financed with very same bank your dealership was telling would only give me 6.59% and to add to it her car cost $1,000 more. So I asked and was quickly schooled on the points dealerships can add to my low interest rate that finance company’s give to dealerships for the high volume of business. Mercedes autonation north Houston added 2 1/2 points to my 3.99% interest rate and lied about me getting it where it should have been all along. When I spoke to Travis the next day he denied it and then when I asked for the buy rate sheet the bank sent there it was 4.04% close enough to 3.99%. We went back and forth for 4 days. Never in my 45 years of life and countless cars have I ever had this type of dishonest communication. It has never taken me 4 days to buy a car. In fact I only give 90 minutes after I decide I like a car to work a deal and then I am headed home. This dishonest BS act cost you from selling me a $55,000 car. And a GL 550 for my wife. I was going to buy 2 cars from them. Just shameful and poor business practices. I would never recommend or buy from any auto-nation dealership ALWAYS ASK TO SEE THE BUY RATE SHEET AND DON NOT EVER GIVE MORE THAN ONE POINT ON YOUR INTEREST RATE.

Paul Cook May 30, 2019

On May 9th, I went to your dealership because the front seal on my windshield came loose. I was told that I needed a new windshield. I said ok and was issued a loaner car. On my way home later in the day a storm was over Houston. I stayed at my friends house until the bad part of the storm passed. I was behind another vehicle when I turned into my subdivision. I saw the car in front of me went thru some water and keep going. My car just turned off once it hit the water. I was a couple of blocks from my house so I walked home and arrived at 11pm. I immediately called Allstate, my insurance company and filed a claim. I was up all night waiting for a wrecker to tow the car to the dealership. The wreckers kept changing my pick up time because they were very busy. When I checked on the car in the morning it was gone. I looked online and saw it was towed. I called your dealership immediately and the wrecker place to get the car towed to your dealership. I called my insurance company and your Mercedes dealership with the claim number and updated them on what was going on. On May 10, 2019, I went to pick up my 2015 GLK350 Mercedes that had the window replaced. I paid for the repairs online before I arrived. I was told by Mr Eriek Griggers that he was TOLD NOT TO GIVE ME MY CAR!! I asked why. He said that during Hurricane Harvey Allstate didn’t pay for some of the claims so until they were sure my insurance was going to pay my claim they were NOT going to give me my car!! What your dealership did was completely ILLEGAL! I had to record Mr Griggerse an advise him that my video and complaint was going to be put on FACEBOOK, your website and the news! I was very upset and demanded my car until he finally released the car to me. I am very very upset and should not have gone thru such a horrible experience. Especially after the long horrible night I had just experienced!! No one even asked me how I was doing! Please respond to my email, Idalia Pulido 13510 Popes Creek Lane Houston, Texas 77044 cell: 281-883-7665

Idalia-Manuel Pulido May 10, 2019

Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014 for my 30th birthday. We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day every time that I've needed service I've taken my vehicle into either Mercedes Benz North or the Woodlands location. The 2 locations are like night and day. The Woodlands provides exceptional service but the North location is kind of hit or miss. My last straw that caused me to write this long drawn out review was my most recent experience Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better.

Asia Shorter Oct 24, 2017

I arrived to Mercedes Benz north from Beaumont. I was in the market for a new Mercedes due to my CLS 550 was flooded by Harvey. I found the car I wanted. My husband and I was in the market for a certified pre-owned. We test drove the vehicle. I love the car. The salesman presented the bill of sell he added a 900.00 service charge showing labor for certifying car as a certified pre-owned vehicle. My husband and I have purchased many cars and knew this was unacceptable. We refuse to purchase this car until this was removed. They tried to justify this charge by stating some companies charge this and some don't. This is a lie. Okay we move forward and completed paperwork. Finance officer states we can get you finance at her stated rate. I informed her and presented her with a pre-approval letter from my credit union. This is Thursday night around 7:30. Although we had been there since 4:00. She becomes irate and state you should have inform someone you had been preapproved. We responded no one inquired how are going to pay for your vehicle. She then stated let me go speak with my GM. She returns stating the GM called in a favor he could get us a lower rate than 2.50. I told her no thanks we will keep the rate from our CU which was lower. She then replies you will need to come back tomorrow, but I will be in late tomorrow so someone else will need to complete your sale. We sign required forms told to return Friday morning. We arrived at 9:06 Friday morning. The dealership opened @ 9:00. The receptionist took our names. I was told to contact my bank. I called my Loan officer she ask them to send all forms. My loan officer called me & 11:12 stating she was going to lunch, but wanted us to know she had completed all information and it had been received by finance manager. The salesman saw us waiting at 11:45 and stated you guys are still here. He then cons back @ 12:15 staring the finance manager said to get this to you. We never saw her. Reminder this was with great credit and prior approval it took over six hours over a two day period. I have three schnauzer puppies I would not recommend they purchase a dog house from Mercedes Benz North. Shirley Flanagan

John Flanagan Sep 19, 2017

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Real Reviews of Mercedes-Benz of Houston North

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Recent Reviews from Mercedes-Benz of Houston North

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