I visited Mercedes-Benz North Houston yesterday I really wanted this one car and GODFREY Made It happen. Really good professional sales person he did whatever it took for me to get in the vehicle I wanted I HIGHLY recommend if you visit there to visit Godfrey.

I was very happy with the service adviser Mr. Andy Vasquez He was very helpful to resolve the issue with my E 400 Benz And because his friend ness and going out of his way to make sure I be happy I will recommend Houston northwest Benz to my friends and the family He did excellent job

My salesman Godfrey was great! He has great customer service skills and kept me laughing the whole time I was working with him. was very happy with him. Definitely would purchase from him again in the future.

Celest customer service was great! Thank you so much for so informative and helpful on every step of the process with my car. I can't thank you enough for all you did! I felt right at home with your friendliness. Most importantly my car service was excellent!

Isaiah was the best! He kept me up to date on the status of my vehicle and was very transparent.

My salesman Godfrey was not only helpful, but amazingly knowledgeable and you can tell he genuinely loves what he does, he made the process extremely easy from start to finish which made me feel more comfortable buying my first Benz. Will definitely recommend him to friends and family.

Steve Davis explained the services my car needed before I took my car in to be serviced. I got excellent service dropping my car off, getting a loaner car, and picking my car up.

It's never a task one wants to do but Mercedes-Benz of Houston North always makes it a pleasant one. Christopher was super professional, attentive and kind.

Steve is EXCELLENT! Superb service every time :)

Tony Gonzalez made our 8 hour trip worth it. We went on a whim not knowing the outcome and left with what we wanted.

I had a flat and pulled in without an appointment near closing time. My service adviser Natalie Pecina was awesome. Took charge and had me back out the door in good time. Thank you Natalie. You rock!

I was in for oil change, tire rotation and car balance, had appointment at 1 pm. I arrived at 12:40, my car wasn’t ready until past 4 pm. Even with appointments, service takes way too long. I wouldn’t go back.

Excellent service very personal no long waiting in service lane waiting area top notch.

Merceds-Benz of Houston North was very patient with us as we test drove several cars before deciding on the one we purchased. Godfrey Elder was wonderful to work with.

Service was great! Natalie always take care of me and gets it done in a timely manner.

excellent attention and service.!!!! good job

Tony went above and beyond in our buying process. We have never been more satisfied with any other salesman. We cannot recommend Tony and Mercedes Houston - North enough. It was a wonderful experience from the moment we walked in, to the moment we drove away in our new car.

Very satisfied with the performance from Jennifer. She was so much help and answered all the questions that I had, upon purchasing my very first car. Her customer service was amazing and she’s such a sweet and kind person. Definitely will be recommending her to my close friends and family who are looking on to purchasing a car 😊

I purchased a 2012 Honda and was treated as a customer who was purchasing a Mercedes. My salesman was Godfrey Elder and I had an awesome experience for my first vehicle purchase. Godfrey made the process fast and easy and his energy level was out of this world. He took the time to explain everything thoroughly and answer any questions I had. I will definitely remember this experience for the rest of my life. I look toward to establishing a lifetime relationship with Mercedes-Benz of Houston North. Thank you Godfrey for your enthusiasm and making this a happy moment for me to always look back to. I will definitely recommend this dealership and salesman to my friends and family!

Wonderful!!!

Absolutely extraordinary experience from start to finish!

We had the pleasure vine from Godfrey! He is such a informative and helpful person. We are so excited to continue to be part of the Mercedes family. Godfrey Will be our go to sales guy every time. And we will recommend him to anyone who is in the market.

First Class all the way. I booked my appointment at 1:45am and some kind of way it got canceled at approximately 745am in the morning. I did not see the cancellation email until afthe car was in service. It took a couple of minutes because the attendant couldn’t find my appointment. But the Service Manager came out an completed the transaction without ever even mentioning the fact that it had been canceled for some reason. I consider that No hassle customer service which I appreciate. I

Shopping for my new car was a great experience. Gordon was very knowledgeable and helpful throughout the buying process. Enjoying my new car!

A+ Customer Service experience every time...special thanks to Jason Fleeks

Mike H is the greatest . ! He took a lot of extra time with me getting my car all set up! The general manager was so warm and welcoming

Natalie made my experience seamless. I was kept informed throughout the process. The work was done promptly and was very thorough. As usual, I am very pleased.

Needed to purchase a Mercedes SUV, knew exactly what I wanted and was ready to close the deal once I found a match. My first experience at another dealership was somewhat off putting, and the moment I contacted Mercedes Benz of Houston North and spoke with Manny, I knew I was in good hands. The experience was flawless, start to finish, though I had to go for a custom built car...Manny made it painless and I ended up with exactly what I wanted. This was textbook demonstration of customer care and professionalism.

Confidence. Yes, I’m always treated as a VIP, But who knew the alignment was off, and I was about to lose an expensive set of tires? Maintenance is always done right.

I drove from Austin to Houston to get my new Mercedes GLE. It was a total no hassle process thanks to Michael Holmes. I couldn’t be happier with my purchase. If you’re looking for a great new or used Mercedes go see Mike.

This was a great experience. Edward was very professional and worked diligently to get the deal done. The dealership is very clean and nice. Thank you for taking care of us.

Mercedes Benz north has excellent customer service and they strive to keep you happy!!! Overall I rate them a 10!!! Shout to Celeste in service!!!

Flawless: Coordinated appointment with assigned service contact, and upon arrival was warmly greeted curb-side by Customer Care Assistant who confirmed the purpose of my visit and summoned my assigned Customer Care Contact, Jason Meeks. Jason confirmed my service needs, set expectations on turn-around, and had me in a loaner within minutes; he personally helped to transfer my things to the loaner car, and I was on my way as I had to return to work. I received a text from Jason when my car was ready, and the pickup was as equally smooth as dropping off All paperwork was ready upon my arrival and without a glitch, got help transferring to my car which was by now waiting at the curb. Great service feels like drive-thru drop off /pick-up!!

Great service and great price for vehicle purchase and selling!

My Service Advisor...Jason is awesome! He always goes above and beyond. Outstanding customer service.

I can’t seem to get a sales manager to call me back. I bought a car last may. The dealership has had it longer than I have. I love the car but can’t seem to get the issue fixed.

Got my car serviced as soon as I left I noticed windshield wiper was not in good working condition, it was reported it was changed. Called to get replaced and was only then able to get new working windshield wiper

I purchased a 2021 GLB. My very first Mercedes and definitely not my last. Godfrey Elder was my sales representative and what a fantastic experience it was. The energy and extra level of care Godfrey brings to the table is extremely incredible. You always hear that buying a car is super stressful and not fun but my experience at Mercedes-Benz of Houston North was the complete opposite. He explained everything and made sure that i was comfortable with my purchase. He went above and beyond to meet all my expectations and the entire team here truly made me feel like family! I am lucky to have found a dealership that makes you feel like family because they just earned a lifetime customer.

Vernon Gatlin was great to work with and made the process seamless as always. This is our fourth time as a customer. Thank you to Vernon and the team!

Traded my old car for a newer low mileage mercedes. It was a smooth experience from the very beginning. Started with the online certified car offer, brought that in to the dealership, they honored that certified price, and we made a trade. My sales person Joshua was amazing but they are all Amazing people to work with there they make it all a breeze. Thank you Mercedes Benz North

Great experience. Friendly and helpful sales staff.

Best experience ever. The salesman Michael made it happen for my daughters 21st birthday surprise.

Isaiah Martinez is my service advisor & get excellent service every time! 👏💯😉 Thanks Isaiah & staff!

As always, I was in and out in very little time. Everyone was attentive and pleasant to talk to! It was a scheduled maintenance and all checked out!!

Great experience very nice and professional I, had my oil change on my vehicle the wait was longer than expected but they had refreshments cookies chips crackers sodas waters 💧it, was very nice pretty and, clean inside👍

Was kept informed with what was going on with my car needed a new hose and other repairs. I highly recommend Mercedes Benz of Houston North!!

Gordan Barnes was awesome We help create the exact car for our needs He managed a challenging vehicle delivery delay very professionally. Kept us up to speed and encouraged.

We had a very pleasant experience with the sales person Ana. She was very patient and detailed on showing us what we need. She did not over sell what we really need. That is exactly what we like and how we feel comfortable. We tested drive the vehicle and she was very patient in showing us the functionality of the car. At the end, after we made the deal, she also went over to show every function that we should know about our GLE 350. What we decided to purchase this car, She definitely made a big difference.

Very good services. I really appreciate it.

I enjoy going to MB of Houton. Isiah Martinez is the best.

Service Department at this location is so far so good. I’ve only been here once for service A and motor mounts but my experience has been good. They are expensive like any other MB dealership. My rep, Natalie was professional and my tech, Fernando was great. My loaner car was clean and my car was ready on time and cleaned as promised. Will provide update after my next visit...my Service B isn’t due until next year!

5 STARS ISN'T ENOUGH FOR GODFREY. HE DESERVES A SKY FULL OF STARS! So this review is going to be a long, but absolutely necessary and 100% honest. So, I knew I needed to get a vehicle within 6 months, but didn't know I would end up needing to get one within a few weeks. I did an extensive research on the vehicle I wanted which was a 2017 Honda Accord. Finally one image of my 'soon to be new car' popped up and it was love at first sight. I immediately called and Godfrey answered the phone with the most exciting, upbeat, joyous voice you've ever heard. He was full of positive energy and gave such an incredible vibe through the phone and told me he would reserve the car for me until I got there. The conversation was so awesome that I stopped what I was doing in the middle of my busy day (and had my dog with me) to drive in 5pm Houston traffic to get there to see the car and meet Godfrey. We spent a few hours talking about so many wonderful things that I forgot I was even there to buy a car. It instantly felt like we were best friends. Godfrey was obsessed with my dog and my dog was obsessed with him right back. He made us feel so comfortable and gave my dog lots of love which out of all things is what sold me completely. I put my trust in Godfrey and he made miracles happen with my purchase. I've NEVER had such an incredible experience as a consumer/customer as I did with purchasing a car from Godfrey and the Mercedes-Benz of North Houston team. I knew I couldn't pass up a once in a lifetime opportunity to meet someone as incredible as Godfrey and his spirit that I made it a MUST to become friends with him outside of purchasing a vehicle from him. If this review hasn't sold you on Godfrey, then you need to go there yourself and meet him, then thank me later.

Great service from parts department.

Very Friendly Sales Reps and Awesome Prices I love my New Mercedes!!

I love this place! They are very professional and handled all my car needs without me even picking up the phone. They are make car repairs easy and convenient. I love this place and will continue to buy from Mercedez because of their excellent customer service!

Good service, Brian was most helpful and his attitude and information was great.

Carlos, my service rep was awesome. He ensured my car was serviced promptly and called to update status of vehicle, as well as point out other repairs that needed attention to ensure my safety.

Gordon and the team at Mercedes Benz Houston North are awesome!

I’ve had my car in for the routine services about every 4-6 months. Each and every time Isaiah has taken great care of me. He gets me in and out quickly and makes the whole process painless

Buying a car from there, was a good experience and customer service.

We purchased a 2018 GLE , our first Mercedes and definitely not our last. Godfrey Elder was our sales representative and what a fantastic experience it was. I have always had my reservation about sales people but Godfrey made the experience wonderful. He explained everything and made sure that we were comfortable with our purchase. He is an amazing person and we were lucky to have him for our sales person. If your other representatives are like him you should always get five stars.

Very great customer service. They took great care of me and my Bexar-Ly.

Professionalism and attention to detail. Expedited drop off and easy pick-up service. Andy resolved all concerns with our vehicle.

Steve was perfect. However, because of the pandemic, it should have been some discount where repairs would be affordable.

Had a navigation update performed. The service was exceptional and the time estimate was accurate. My first time at this location and "I'll be back'!

I received excellent service when I came in to replace my windshield. Luca made sure to contact me when the windshield finally arrived and Monica was friendly and had my car ready to go the minute I arrived to pick it up. All in all, it went seemlessly! If this dealership wasn’t so far from my house, it would be my go to for all services!

Mr. Steve the service advisor did a outstanding job. If I have any questions about my service he make sure that he explain it in detail. Once I got my Invoice, he make sure that I understand everything that was done to my vehicle. OUTSTANDING JOB!!!

Full service checkup. My experience was great. The staff was great handling my situation.

My service technician Jason Fleeks always provide excellent customer service to our vehicles, and makes sure a loaner car is ready at the time we drop our vehicle off. We greatly appreciate him and all that he do. Thanks! The Neeley's

Your people make Mercedes-Benz Houston North a great place to do business. Ace Stankovic is the consummate sales management professional who truly listened to me and earned my business. He made it very easy to purchase another GLE 450. Godfrey Elder did a great job in demonstrating all of the options until I decided that another GLE 450 would be the way to go if I were going to buy another Mercedes-Benz. Frank Castaneda is a seasoned Financial Services Manager who didn't make the paperwork a dreary task. All in all in all, they are true professionals who are focused on customer satisfaction.

Natalie thank again for always having the answers/assisting

Steve took time to understand the issue with my wiper which was replaced in a previous service

This was actually my first time at Mercedes Benz of Houston. Jason was amazing. He was knowledgeable and understanding about my situation. I would definitely recommend his service to anyone. He keep me updated about my car. I would definitely continue to use there service. Prices where affordable.

Hours are convenient and service porters and service writers and technicians are top notch.

Always treat me great! Best place to purchase from and get service from! It’s nice to be recognized every time we go there, true customer service!

Natalie is very helpful and polite. She made getting my car serviced a piece of cake. I told my husband I would buy from this company again because our customer service is so good.

Natalie was very helpful. Made service process easy.

The personnel and the facilities are very welcoming!

Overall great experience with the his dealership. Ask for Alfonso.

Carlos Trevino is our service advisor and he has always been dependable, friendly, and so very caring every time we come in for our scheduled services. I appreciate going into Mercedes Benz and knowing that as soon as I drop off the car Carlos will ensure the whole process is easy and worry free. Thanks to Carlos for keeping us continued loyal customers to Mercedes Benz North Houston. ______________________________________________________ We just recently bought a 2016 GLE and we are so happy with our purchase. Stephanie Castillo was so helpful and personable, which made the whole car buying experience a positive one. In purchasing a new vehicle we already knew which car we wanted, it was just a matter of walking out happy and content with the service and price. It is very taxing on a family to purchase a car especially when you have children but Stephanie was very accommodating and made us feel comfortable and taken care off. It is important to connect with your sales associate because it gives you more assurance that you will be taken care off. Our first Mercedes Benz was a 2011 GLK and after that we knew that brand loyalty has been established. The biggest challenge is finding a sales associate to develop a relationship with and when you meet Stephanie Castillo you will understand the meaning of genuine and attentive customer care, which is what people look for to make the car buying experience a positive and fruitful one. The General Manager of Mercedes-Benz of North Houston Ivan Krunic ensured we had a positive experience as we were leaving with our new car, he was very enthusiastic and hospitable to our family and we appreciate the very positive outcome of our visit to Mercedes-Benz of Houston North.

My experience was great ! Although the snow storm came my advisor was really good ! She kept me up to date with everything ! Natalie was great !

Really nice people who care. My experience was great and my service person was on time to take care of me and my car. Great place to buy a car and have it serviced.

Dealership does a great job it's a little slow but you get great results afterwards

MB Houston North has always done an excellent job in both Service and Sales. I have been a customer for more than 13 years. I continue to return because of the service I experience here. I feel confident that I am being taken care of with each visit. Jason Fleeks always returns my calls and keep me apprised of any issues. Again thank You for the excellent service.

I recently purchased my new GLC 300 from this dealership and the whole staff were so kind. Xavier helped me with everything and has kept in close contact to help me with any questions. I am so thrilled to have bought my very first Mercedes Benz ! Thank you for your impeccable service !

I worked with Mr Godfrey Elder and his service was “Michelin 3 Star” and will work with him again. What made his service so unique was his personal detail to every aspect of our car experience. It includes his knowledge of every Mercedes and the options that are a must, his weekly communications on updates of the car, to him making a personal delivery of the car to our house. Then the car was drizzled with ballons spelling out our names, to a Red bow and goodies in the trunk!

Very satisfied with the service and treatment received from Mr. Martinez.

My wife and I went here 4 or 5 years ago and had a bad experience no one wanted to wait on us so we left and said we would never return glad we did return Tony Gonzalez and his supervisor were great help they took care of all of my needs and I really appreciate it I would recommend these guys for future buyers you won't be sorry.

Excellent staff, large selection of vehicles, provided several financial options and closed the deal quickly.

Isiah is the best at customer service!! He really went above and beyond to make my recent service experience AMAZING! Thanks to him and his whole team!

I bought a certified 2017 GLS 450 Feb 2020. All issues with the car were quickly resolved except issues with the tires. The wear on the front tires were uneven causing bad front end vibration at speed (65+). Service moved the front tires which were bad to the rear which significantly improved the vibration issue. Jan 2021 service performed a B service and the tires were rotated which caused the vibration to reoccur, since the defective tires were now in front. Apparently the service did not test drive the car at speed after the B service. After a long vibrating trip to Colorado I had Mercedes Westminster re-rotate the tires, $220 later. Vibration issue in the front is again resolved but there is some vibration in the rear from the defective tires. I will now replace the rear tires myself at a cost of $500. Lessons learned: Drive the car at speed before purchasing, I would have requested the suspect tires be replaced before purchase.

Excellent Customer Service. The service department really take care of their customers.

Excellent customer service. No long waiting, courteous and polite service department.

Great !

Always provides good efficient service and works with me like they care.

Jason provided excellent service as usual!

Isaiah was very helpful He is always considerate of my opinion.

Smooth experience from start to finish. Loaner was ready when I arrived at service center. Steven notified me that car would be ready mid afternoon. When I arrived to pick my car up it was clean and ready to go.

We my wife Mary and I went to the dealership to look around and met with Jennifer Arias shewas one of the best sales person we have ever met. Our experience was out standing, she didn't rush us she explained everything to us. I want to make sure that she receive the highest rating there is for your location. A couple of days later I talked to her on the phone asked her for assistance and she when out of her way to answer all my questions I had. We want to thank her very much Mr & Mrs Armendariz

I’ve owned my CLA250 for about two years now. Since owning my car Isaiah has been an amazing service representative. He has helped me resolve any issue that has came with my car. From new tires to getting my car serviced. I am grateful for a great experience with my vehicle and having an amazing service team.

Mercedes-Benz North took great care of me, Isaiah in the service department is definitely a stellar representation of the company!...

I recently purchased a new vehicle and my salesman was very personable and extremely helpful with paperwork work, since the dealership was not close to where I live and work. Also, the atmosphere of the dealership is up beat and comfortable to clarify what exactly I wanted. This is the second car we purchased there and recommend it.

Natalie and Darrell always take exceptional care of my MB vehicles. I would not consider another service location for my toys!

The service department runs very smoothly. I was greeted immediately and with such professionalism. I was given a loaner which helps immensely. My car was ready at the end of the day and again when I picked it up things went very smoothly.

Best car experience I ever experienced

Excellent service provided by Natalie. Thank you!!!

Jason Fleek, the service manage is very knowledgeable about the vehicle and also professional.

Mercedes-Benz of Houston offers well rounded customer service from start to finish! I started with Xavier Vargas. as my sales associate and ended with Kelvin and great financing. I am pleased with my purchase. #ajovialexperience #GWagon🤸🏿‍♀️

Isaah Martinez was fast and efficient. Thanks

Mercedes-Benz of Houston North met or exceeded every expectation I had for shopping for a new car. Jaja was my sales rep and he was extremely helpful and knowledgeable. He went above and beyond to make the buying experience as quick and easy as possible.

Great service along with great employees.

My hubby and I purchased 2 vehicles the other day. Jaja was our sales person and he was fantastic!! Very nice man and extremely helpful!! He?s a ??!

Saleslady Jennifer exceptionally excellent .

There can be no one more efficient, patient and knowledgeable than my service advisor, Yamileth Hernandez. She took (takes) time to deal with my very frustrating Warranty company to bring out the best outcomes for me. Going to the center is always a pleasure for me following these experiences coupled with the timely and accurate diagnosis and professional services rendered to me

Always enjoy bringing my vehicle here. The service department is extremely professional, courteous, and takes the time and care to do it right. Yamileth is our Advisor and is an exemplary professional and highly skilled in her position. We will remain loyal to Mercedes Benz North because of her and our Sales professional, Vernon who we have known through MB North for over 15 years and many new vehicles.

I had a great experience at Mercedes-Benz of north Houston. They were very accommodating. Vert knowledgeable about their product. They did not pressure or hassle me everything was done on my own time.

Andy was great keeping me informed and setting up a loaner car.

Everything was done on scheduled and with great quality

Mercedes-Benz of Houston North was very professional, courteous and thorough during my service call in February.

Great experience buying my first Mercedes. Our sales person was very helpful and made the whole transaction that much better. They gave me a good price for my trade and treated us very well. Hope to continue a long relationship with them.

Hello..I'm grateful to be joined now in the Mercedes Benz family..I had a wonderful journey in purchasing my new C350 ♥. I would like to give special shout outs to Xavier Vargas my Sales Associate..he is very warm welcome..the first day I was there he approached me in such a buyable perspective and I knew he had won my business and he had a for sure sale. He then entirely was very knowledgeable, respectful, responsive to me and promptly in all that I needed. He is great for this company. Therefore , I plan to be in the Mercedes Benz family forever. Thanks again Xavier👏😀 Also, I must say that Brittany Huynh was the most knowledgeable and professional with the signing process. Therefore again great CFS for this company. Thank you again Brittany Huynh.👏😀

Thumbs ☝

My repair specialist Isaiah Martinez is the best... Every salesperson I have worked with has been great as well... These were Yamile and Chris... I have always had a great experience in the Service department... Everyone has been nice and respectful...

My vehicle received service this week. Celeste advisor make sure all questions was answered. Service was completed in one day. Everything started by sending the best loaner vehicle to my house. The delivery and pick up drivers both excellent customer service. I definitely recommend this location. 45 north & 1960. I love the service. I am sure you will have no regrets as well. 😊

Every time I have a issue with my car they are quick to figure out the problem and rectify the issue. I’m very great full for there knowledge and there expedited time when getting the necessary repairs done so I can get back to driving my car. Everyone is super professional and I love how I’m great with a smile. I truly believe I am part of the family and for that I will always bring my car to this location for my repair and or service needs. THANKS

My Service Advisor...Yamileth is awesome! She always goes above and beyond. Outstanding customer service. My vehicle always comes out looking better than it went in.

Always pleased with my Service... Isaiah Martinez was my service representative. Everything is always great when I take my car in for service...

Very honest Mercedes dealership. They checked my brakes because of a squeaking noise and told me that nothing was wrong. No charge and no unnecessary brake replacement. Our service advisor Steven Davis is a total professional and very courteous.

Attended to promptly on arrival. Was apprised of recommended service that would be due prior to my next oil change. Chris Montoya kept me updated of the progress on my service. Payment was processed a few minutes prior to car being completed so I did not have to do this when car was ready for me to drive away. Very comfortable and clean waiting area.

They were attentive and pretty quick. It did take a while for someone to actually help me but due to the inclement weather and being understaffed I understand. Would def go back

I had an AMAZING experience purchasing my first of many Mercedes Benz. The Spring Branch teach helped me out so much, and I got a really great deal! Highly recommend!

My family and I are so happy to have found the best car for us with the help and knowledge of Godfrey Elder. He had been helping us since last year to find the best car for us and he did! For Valentine’s Day we finally bought our Mercedes and we couldn’t be any happier, definitely one of the best cars I have ever driven. He was able to reflect to us his pasión for his work and dedication, we will forever be grateful for his help and we’re definitely looking forward to make more deals with him, proximately in two years for my daughter’s car! We also want to thank Francisco Castaneda for teaming with Godfrey Elder to give us the best deal posible! - Bernice Almazan Written by my daughter

Great service.

I always have a great experience when getting my car serviced!! Thank you Mercedes Benz North and Isaiah Martinez my service rep

Salesman came to my home , Drove me about 20 miles to dealership. ,Spent considerable time showing me all the amazing features of my vehicle, This was an outstanding transaction!

Mercedes of North Houston is our dealership of choice for these fine automobiles \ SUVs. The dealership is easily visited off the North Freeway and FM 1960. The showroom is immaculate and personnel are friendly and personable. The entire team has the experience and technology to make your visit there enjoyable and productive.

effective and very efficient repair of my car. The best of the best is Carlos Trevino. Don't lose him!

The service here is always excellent. Their standards are unmatchable.

I worked with Jason for a repair and he does a spectacular job! He is very attentive, personable, and will sit and make sure you understand everything about your car. He truly is a man of his word and makes the process so much easier! My family only goes to him!

As a returning customer, my buying experience with MB- North exceeded expectations. Great customer service and knowledgeable sales rep. made the two -hour drive worthwhile.

i had really good experience thanks to my Salesperson Godfrey Elder he has one of the best customer service he is so nice i ended up purchasing a class 300 with him Thank you so much

I have used this dealership for many years. The service has and is wonderful. The staff is kind and competent. I have confidence when I leave that my vehicle is in great condition .

Great customer service and service agreed to take a look at my car without an appointment. The issue was minor so they were able to accommodate.

Nothing less than First Class service. I greatly appreciate the meticulous tenacity of Mr. Davis while ensuring that my vehicle was serviced well. He kept me well-informed and updated on processes and expectations. When you purchase from Mercedes-Benz of North Houston, you automatically receive the bonus of SUPERIOR care and service.

The last car we bought was from Auto Nation. That is why we returned for another car. Wonderful customer service. Very professional and knowledgeable sales rep, Josh Trenary. Personalized service meeting my needs.

Everyone here has been very helpful and accommodating as I am quite elderly and have trouble walking and getting around.They have a great follow-up service for maintenance dates so you never forget one. Their work seems to be done right the first time.

Very good service and attendance I'm a customer for 14 years

Great service and no pressure at all.

I've worked with Steve multiple times over the past year or two. A true professional that articulates the issues with your vehicle, what they can do about it, and how they can best help you with costs. After driving a new loaner, I definitely foresee myself paying the team a visit when I'm in the market for a new vehicle. Also, stand up job keeping the service area clean amidst COVID!

Our sales person Jen is knowledgeable, professional and efficient. i would recommend her to anyone interested in purchsing a Mercedes. Her level of customer service is top notch.

My salesman, Mike Holmes, is a follow through type of guy. Very attentive, knows his product and understood what I wanted to do. I would recommend Mike.

Jason was very professional and knowledgeable. This was my first time there and the service appointment was done in a timely manner. Thanks Mercedes Benz North.

Isaiah Martinez is very thorough, knowledgeable and professional. He has been my advisor for 6 years and I am totally pleased with his service.

MB of Houston North has been a awesome to work with. You drive up and there is someone to greet you with a great attitude, I believe I was greeted by Jason. I was there for a standard recommended service, he explained the 3 different options, no pressure to chose the most expensive one. They offered me a ride or a loaner vehicle, I declined as I only live 10 minutes away and had arranged for pickup. Yamileth, my advisor, contacted me and let me know the car would be ready by 5 pm and at 4:55 they drove it around for me just as promised. When I got home I had the report and receipt emailed with the complete inspection of my car and what I might expect to replace on the next service milestone. No complaints at all, they were very respectful of my time and my vehicle. I will be back in 15,000 miles!

The service department did excellent service as always.

JaJa. Ace and Kelvin made a deal work for me and treated me with respect. Automobile dealers are in the business to sell vehicles at a profit. The better prepared you are as a buyer the better your experience will be.

I am a repeat customer due to the ease and support that Godfrey always provide when buying a car. We could not be happier with my purchase and the service at Mercedes Benz North Houston. We worked with Godfrey twice and he was great. He answered our questions whether we contacted him via phone, email or in person. No pressure sales and works hard for you during the whole car buying experience.You are the best and Thank you 😃

Amazing service and attention to detail! Jason Fleeks is an amazing service advisor. Jason’s customer service skills are stellar. Jason goes above and beyond to ensure my car is serviced and maintained.

I have been very pleased with the customer service that I have received!

Isaiah was awesome! My experience every time is impeccable!

Great experience and very professional

Great experience

Always 5-star treatment. Christopher, the maintenance rep, exceeds expectations.

My service advisor Chris sure took good care of us. We were out if town with speed control sensor issues after a tire blow out. We were fixed and back on the road quick. Great service! Thank you Chris!

I can't tell you guys how much I appreciate the service I received for several different people in the service department. I have to first person I came in contact with that had me bring my car to the Dealership in the first place. Natalie is TRULY a women of her word and gives the most accurate information about your vehicle and what will happen with it. She also will call/text you and keep you informed about anything going on. I TRUST HER, and that is very big of me. The mechanics are absolutely awesome when working on your car, they take there time and are thorough in their work. When I went to pick up my car it worked amazing!!! Thank you sooo much guys for your service!!!

Great service! Car was serviced on time, loaner was provided although I opted to used the shuttle service and Jason Meeks is a consummate professional.

Mercedes Benz of Houston always does an excellent job servicing our car. Celeste was my service advisor and she did a great job. I am very happy.

Overall a great experience! What a professional team. Natalie was a pleasure to work with!! Thanks again, Mrs. Morgan

Xavier the associate is awesome. He is patient with his customers and takes time to explain the paperwork process and all the technical questions with the new vehicle. He is the best!!!

Best dealership I’ve been too, super professional clean and quick without being to pushy. Anna helped me and she was amazing

I had the best experience working with Mr. Cade Funderburk. He was more worried about me getting the exact car that I wanted and not just about the sell on his end. I would highly recommend you go see him if you're looking to buy. I was in and out quickly. My very first Mercedes purchase definitely won't be my last.

Bought a 2018 Toyota Camry. Drove home Friday. Went to store Saturday and the car won't start. Had to call battery service to replace battery.

Andy was AMAZING he provided OUTSTANDING customer care and service!!! He made me feel so welcomed and followed up with all of my concerns all while keeping me updated about the status of my vehicle. Everything was so fast and easy. I loved my first time experience here!!!

Godfrey was awesome and met all my needs

Such a lovely place, super helpful people, great service, very quickly, you feel like you own a mercedes.

They listen to your concerns/problems and check them out. customer all 100%

Andy was AMAZING he provided OUTSTANDING customer care and service!!! He made me feel so welcomed and followed up with all of my concerns all while keeping me updated about the status of my vehicle. Everything was so fast and easy. I loved my first time experience here!!!

I took my car in for a routine maintenance and inspection. Isaiah Martinez was once again amazing. Very professional with excellent customer service. The ultimate customer experience from the minute I dropped off my car until I picked it up! I will definitely return!

Excelente, rapidez ,cordialidad en su servicio y puntualidad

After seeing a red C-Class online, I knew that was the car for me. Edward Huerta my sales associate made the process so simple and easy. Finance was easy as well. They provided top notch service with every detail. Edward even helped me set up my Bluetooth and Apple Play. It’s truly the perfect car for me. Thank you for providing an excellent customer experience!

Mercedes Benz of Houston gets a 5 star review for its sales person Jaja. He was so kind and very patient. His demeanor was very pleasant throughout our entire LONG process. Many car dealerships do not allow bank drafting, so we had to figure another way to purchase. The Audi we purchased was almost new with 19,000 miles on it. I work for car dealerships and am extremely picky. The car was immaculate, which is rare. I highly recommend Jaja @ Mercedes Benz of Houston.

Jason Fleeks is wonderful! He always goes above and beyond in the service department!

It was an awesome experience dealing with Godfrey Elder!

Good customer relation during my service appointment, I am impressed. However my problem of updating my Navigator is yet to be resolved.

I'm way late in leaving my review, but...I bought a 2020 2500 Sprinter 4x4 from M-B of Houston North in October, and I could not have been more pleased with the experience! After inquiring and test driving, I received multiple emails, from the sales staff all the way up to the GM, thanking me for coming by, and offering any assistance I might need. I know that sounds standard, but this wasn't the only dealership I visited..and they were the only ones to follow up. My salesman Godfrey was a positive guy with a great spirit, and I got the feeling that he really enjoys his job. I truly felt appreciated! When I'm in the market for another Mercedes, Mercedes-Benz of Houston North will be my first stop! Great experience! Thank you, Godfrey and crew! Jason

I had an appointment and there on time. I got good support and service. I have no complaints. The advice I got was very good.

The service department is great! Jason Fleeks always goes above and beyond to help his customers !

My service drive advisor (Isaac)was very helpful and informative . I will return as needed.

Service was awesome I would recommend seeing Jason as the service provider

Chris is always helpful and profesional.

Great service! Fixed everything with no hassle. Provided a loaner car, very convenient.

Routine Scheduled Maintenance - Expectations Exceeded Had an appointment for routine scheduled maintenance with my regular service representative, Jason Fleeks. Went through the normal check-in process, had a rental vehicle waiting, and off I went. Upon completion of diagnostics informed of the recommended services, agreed to them (because of history, I trust his recommendations to keep my vehicle running like new). Able to submit payment remotely and notified that someone would be delivering my vehicle to my home! I appreciate the extra step taken for safety and convenience -- especially during this pandemic. Jason has continuously earned my trust and as long as he is there, I am a loyal customer.

Great experience with Marko

I have always been happy with the service at mercedes benz north side… the crew their is top notch! customer oriented and professional....much thanks to Chris Montoya for his usual excellent support

Mr Jason was very helpful I get advice and help with my options I am very happy with the service very accurate with the price

I'm very impressed with the service department. It took less than 10 minutes to drop off my GLE350, and leave with a loaner. When I picked my vehicle up the next day it had been washed and vacuumed. The service experience was great!

Great service outstanding product!!!!

Steven Davis is wonderful. He always goes above and beyond. Our G wagon drives like new thanks to his crew!

Immediate acknowledgement upon arrival. Assessment made and time frame of service time given. Very friendly and seemingly fair and knowledgeable staff.

No sales pressure but did talk me into the Extended warranty

I am so satisfied with customer service. They are so good. GLC 300 is so good to drive.

Mercedes Benz of north has more cars than any other dealers. Sales mens are so nice and helpful.

Good salesman. Knew his stuff about cars. Always kept me in communication. Car is very beautiful. Never had drove one, very impressed. All my family loves the car.

Celeste is the best service person! You would not believe she has been there for only two weeks. They treat you with kindness. Made me feel like I was important..

Just amazing service with no sales pressure.

Everyone was very professional in the sales process. Joshua, salesmen, was very helpful and has done everything I asked to get me the best deal. I have bought a few Mercedes and this was the most pleasant experience ever.

My experience at the service department was good. Isaiah was professional and very personable.

I was referred to MBHN by a friend of mines. From the moment I walked in the door, the experience was phenomenal. Stacey gave an exceptional sale experience and I hope to be a part of the Mercedes-Benz for a long time to come. If you want a warm no hassle experience when purchasing a Mercedes, Mercedes-Benz of Houston North is the place to be.

I was greeted by Nicole Medanic, who made me feel comfortable at the showroom and she showed me around and guided me through the Dealership. I informed her of the vehicle I was interested in and she pulled up Units with options I was looking for in vehicle. I must say that this was by far the best car shopping experience I have had in my 20 yrs of purchasing cars. Nicole was very informative and knowledgeable of the vehicle and was answering every question patiently and I never felt any type of pressure while at Dealership.

Chris Montoya did an excellent job. He has always taken good care of me and my car, when taken in for regular routine maintenance.

I had the best experience purchasing my brand new car from Mercedes! I received excellent service from my sales representative JaJa Anele that I was referred to by Jason Fleeks! He went above and beyond to help me find the car that I wanted. He help me set up everything I needed pertaining to the car and help me setup custom features! Tariq the finance representative found the best rates for me and was very knowledgeable in helping me make sure I got the right coverage that was needed for my new car. All the staff at that location was very friendly and welcoming and I could tell that my service was well appreciated. JaJa Anele my sales representative even did a follow-up call just to check in and make sure I was enjoying my car and did not have any further questions. Will definitely buy again at this location and make sure our I have JaJa as my sales representative!

Edward did a fine job in locating the vehicle my wife was thrilled with. This is the third Mercedes that we've driven. There's a closer dealer, but the extra drive is always well worth the time and effort.

Service advisor Jason provided excellent customer service

I had the best experience purchasing my brand new car from Mercedes! I received excellent service from my sales representative JaJa Anele that I was referred to by Jason Fleeks from service! He went above and beyond to help me find the car that I wanted. He help me set up everything I needed pertaining to the car and he help me setup my custom features! Tariq the finance representative found the best rates for me and was very knowledgeable in helping me make sure I got the right coverage that was needed for my new car. All the staff at that location was very friendly and welcoming and I could tell that my service was well appreciated. JaJa Anele my sales representative even did a follow-up call just to check in and make sure I was enjoying my car and did not have any further questions. I will definitely buy again at this location with JaJa and recommend this a location to anyone! Just make sure to ask for JaJa Anele and he will take great care of you!

Excellent customer service

Was very pleased with the work done on my vehicle. They always take care if my vehicle.

The service team at MB Houston North is top notch! Fantastic communication and gave me complete VIP treatment. I am absolutely in love with my AMG GLE 43 Coupe! She is my dream vehicle! I don’t know how they did it ... they made my dream car even more dreamy!

Carlos has given me the best service of any dealer. Courteous, friendly and professional is what Carlos provides to his customers. He is a five star employee.

Godfrey Elder treated me like a VIP. His service was beyond excellent. He gave the history behind Mercedes Benz because this was my first purchase but not my last. He has my business and I will refer all. He is exceptional at his craft.

You know that feeling when your car tells you “it’s time for some maintenance “ and you drag your feet a bit because it is inconvenient and money you would rather spend on something fun... well bringing my car the North Houston Mercedes made all those feelings melt away. I was greeted quickly, offered food and beverage, a comfortable seat and a knowledgeable service agent. Isaiah made my visit easy and painless. He added humor and gave great advise. When it’s time to go back in I won’t drag my feet quite so much 😃

Yami Hernandez was so accommodating! Great experience!

I was EXTREMELY satisfied with Carlos' handling of my vehicle. I will continue to have my vehicle serviced at this dealership.

The sales rep Nicole was very professional and knowledgeable. She made sure my wife and I would get all the information we needed that greatly helped us decide which MB to purchase. We are very happy with our very first MB SUV! Excellent customer service, Nicole!

Ray was extremely helpful! Great experience.my car was fixed in a timely manner and brought back to me cleaned an vacuumed.

Steve was very helpful and took great care of me.

I had a wonderful experience buying my first Mercedes (2021 AMG A35) this weekend after my 2nd visit and LOVE it!!!! If ever in need of a Mercedes, go see Godfrey. He is so upbeat, positive, educated and just awesome to be around. Super good guy and will treat you right!

My Salesperson Michael Holmes and Finance Manager Kevin was AMAZING! They both provided IMPECCABLE SERVICE! They were interested in me first finding the best vehicle that I would be happy with and then the best terms in which I was comfortable with! Make sure to ask for Michael Holmes, you will be so happy you did!

Nicole,Ivan,Luka what amazing team is there! This is my 3rd car that I am buying from them and I can only say that they are working like clock👌

Great experience and service with Tony and team.

Excellent service and the best service advisor and very helpful Chris Montoya. He always explains with detail and is very professional.

Best in customer service!

I am sad to say I am disappointed with the level of service I received at MB of N Houston. I greatly appreciate that the sales agent called me back when the deal fell through for another customer, but that is where the good service ended. We sat in the agents office as she went back and forth. The worst example is when we sat in her office for 50 minutes without any sign of her or communication from her as to what we were waiting for. I asked for a replacement for a damaged wheel center cap, she told me to check ebay. High level customer service would have been to check the parts department or offer to send me one. I expected a 'tour' of my new car, the agent told me to watch youtube videos. Lastly, she put the wrong temporary tag on my car. The agent called and said she would overnight the correct tag, I didn't receive it for a couple days. Very dissapointing service all around.

Mercedes Benz of Houston North, you have a great service advisor, Andy! Thank you for making my service appointment very easy and accommodating!

I had an excellent experience with Godfrey. He was very helpful and profesional. I had a lot of questions and he was able to answer all. Very knowledgeable!

Great Experience buying my First Mercedes!!! Godfrey was Great, he made the process very smooth, exciting and informative!!

We recently bought a 2021 GLB250 from Joshua at Mercedes Benz of Houston North. My wife and I have purchased many cars over the past 20 years together but none of them quite compare to this one. Joshua was definitely the best salesperson we’ve ever had the pleasure to work with and went above and beyond every little request we had.

Great time, great experience. I was able to get a vehicle at a price we both could agree on and was given the appraisal amount that I wanted for my car. I came in there with the intention to get in and get out, Edward was pretty straightforward and got everything done fast and I left with the vehicle I came in for. When you walk in a Mercedes Benz dealership, this is the type of service and customer satisfaction you should get. Thank you!

Took my C-Class for service right before Christmas. Natalie was my service specialist and she was fantastic the whole way through. The service took care of my warranty issue as well as my prepaid maintenance. In addition, their service dept was able to get new replacement tires installed at the same costs as local shops around me. The whole time, Natalie kept me in the loop and informed me via text updates. Overall, no issues and everything done in a timely manner. Thank you!

Every employee we encountered during our visit was very helpful and welcoming. Our car salesman Godfrey was friendly, patient, and very entertaining! He helped me get into exactly the vehicle I wanted within my budget. 100% recommend Godfrey and this dealership!

Edward Huerta took us directly to the car we had looked for and made it a very easy purchase and has already followed up on our purchase to ensure we are pleased...

Christopher Harris was just great during the sale process and a credit to the dealership! Jason Fleeks in service is the best! Always professional and resourceful. One of the big reasons that my family are also Mercedes Benz North Houston customers

Mercedes Benz of Houston North, JaJa in particular, offers the best service ever. He takes the time to answer all our questions and offers suggestions. I would definitely recommend them to anyone!

My visit to Mercedes Benz north was very smooth and they took care of my concerns with no problems

There amazing and they make sure what ever concerns you have with your car is handled in a timely manner.....will continue to take my car there for service needs..... and because of the awesome service I’m thinking about buying my another car from this location as well.....

Jaja once again provided excellent service! This is my 3rd car buying experience with him and I’m very pleased with the service! Thank you for the continued excellent service!

We have been taking our car for service at this facility for years and the service is always exceptional! We always go to Isaiah for our needs and he always takes great care of us! Highly recommend Isaiah to family and friends!

I had an excellent vehicle purchase experience at this dealership. No major haggling over price and excellent customer service from Tony Gonzales, sales representative.

I enjoyed the quick way they check you in and your vehicle. Their procedure is wonderful....they have all your information and don't require any other items except your car insurance for the loaner. Stephen Davis is our service adviser and he is awesome.

Everything was great. They helped me find what I was looking for and made the entire process easy

Edward Huerta was a great salesman. He was very patient and informative..

Great service we was in and out under 2 hours and took care of us

They are professional, courteous and follow-up with the customer and keep the customer informed.

Overall service was great from scheduling to completion. Since it was just a regular service I decided to wait for my vehicle. My service rep Isaiah kept me informed of the status throughout the service, he was professional and courteous.

Great customer service and patience

I bought new car and Everything was very good!! Congratulations

This is my wife's car. I bring it in for service. Jason set up the appointment and was very helpful. My service was expedited while I waited. I spent some time in the dealership and was handled with respect. No pressure etc. Mercedes is the bomb.

Initially we had miscommunication with the time of the appointment, but the customer representative was courteous, professional and listened to what I wanted. The manager and the team overall were friendly, and placed priority on customer satisfaction.

The staff was very helpful in renewing our SUV lease. Our contact Marko was very helpful and not pushy just provided us information as we requested so we could make the appropriate decision on whether to lease another Mercedes or not. In the end we did and it was a hassle free process

Overall I had a pleasant experience thanks to my service advisor Cameron. I ran into an issue with my repair, but he was able to get it sorted out and had my car properly repaired. If it wasn?t for him, I don?t think I would?ve returned to this location, but he really did try his best to assist me with my service/repair process. Overall I am very satisfied with his customer service. Thanks again!

Very professional and thorough . JaJa is always very detail oriented and customer focused

JaJa was an excellent sales person. My husband was purchasing a vehicle for me and he was very patient. I kept comparing vehicles and he opened them several times until I was satisfied.

As usual I take my car in for service where I’m always greeted at my car. But Natalie Pence is the BEST!!! She always takes care of me and just knows what I like. She has to me become apart of my family. I would always recommend going to see her when you take your vehicle in for service.

It was a hurry up and wait experience. We had our financing in place from my husband’s credit union yet they pushed and pushed for us to finance through Mercedes. We spent a total of 6 hours between finding the car and leaving with it. I will never, ever go back to this dealership.

Anna Starkova was very helpful and proffessional during my new car purchase process and delivery.

all good. No issues. Friendly and efficient service

A really strange problem arose with my heads-up display on my E63sAMG. Jason took the time to track it down and find the problem. Other than that one issue, my E63sAMG is awesome... and so is MB of Houston North.

MB always does a great job of service on my cars. Chris Montoya takes great care of us.

The team here at MB Houston North is world class! They treated me like a true VIP. Excellent customer service!! I will bring my business back here again!!

I have never had an experience that would make me consider going to another location; I have always received professional and efficient service from the moment I drive up until the moment my truck door is opened, closed and I drive off! Mercedes-Benz of Houston North - Highly Recommended!!! Also, Service Advisor, Jason Fleeks is a BOSS in service!!!! “My Service Advisor is Better Than Yours”!!!!!!!!!

Mr. Holmes is very professional and worked hard to get the car I really wanted. And terms That very acceptable to me.

I visited two other Mercedes dealers and dealt with a few more on the internet but Mercedes Benz north offered the most attentive service out of all the others and Michael Holmes was the best car salesman I have ever dealt with. Polite and knowledgeable! Wouldn’t hesitate to buy another vehicle from him!

All service was completed satisfactory. Automobile was returned to me very clean.

Jason Fleeks has always been a great service provider! He?s very knowledgeable and cares about giving us the best customer service.. He?s also very kind and extremely professional. I would recommend him to anybody

Always a great customer experience! My service provider Yamileth, and the rest of the staff including Jesse, were extremely courtesy from beginning to end. There was limited wait time and I appreciated how my loaner car was already ready to go when I arrived. This is especially important right now during the pandemic.

The service advisor was excellent. We discussed the services to be performed, and the services were performed correctly.

The service was excellent. The salesperson was patient and explicative and did not seem to be in a hurry. Her attitude was genuine,

muy amables bonito lugar y muy buenos precios

Jason Fleck is a very good Service advisor and I had a very good experience.

Awesome customer service provided by Chris I would go to this dealership another time

Jaja and Ivan are super great at north Houston Mercedes and I loamy new 2021 GLA

I was extremely impressed with the customer service my service advisor Carlos Trevino provided me. They worked around my busy schedule to ensure I could drop my vehicle off for a service repair and put me in a loaner vehicle the same day. Carlos worked on my behalf with my 3rd party extended vehicle warranty and made the claim to them which covered my repair. He went above and beyond to take care of my needs while maintaining communication with me throughout the entire process. I was so impressed with his customer service and work ethic that I had to take one of his business cards. Next time I have to go back to service my vehicle, I know who I?m requesting. Aside from the customer service, Mercedes Benz of Houston North returned my vehicle from repair promptly and cleaner than I had given it to them. The whole situation was a 5 star experience from start to finish. Thank you Mr. Trevino for your excellent work.

I had received a message regarding a recall issue. Apparently, my vehicle did not have a problem,, but all systems were checked, the interior was vacuumed, and the exterior was washed and all at no charge, I love MB of Houston North.

I had made an appointment and was told the service would take about 1 1/2 hour and again confirmed the time at check in, but it took almost 6 hours. Many employees were not wearing masks which is unacceptable, if you insist customer should were mask then employees must do the same.

I had such a great experience at Mercedes-Benz of North Houston buying my first MB. Anna Starkova is a delight to work with and the manager was extremely polite and professional.

Always a nice and friendly environment. Very welcoming, understanding and always a great experience.

good service as usual. I been serving our cars here for over 12 yrs

Courtesy and short wait time.

Excellent Customer Service. I would reccomend thi dealership.

Jason Fleeks is my go-to service advisor. He always makes sure my car needs are met. Great member to have on the team. Give him a raise Mercedes!!!!!

I am completely happy with the treatment and service we received from Jennifer, she is an excellent person, she took the time to listen to what we need and what we are looking for, she helped us to balance everything at the same time, she was always aware of what we needed and keeping in mind the number that we wanted to invest in a car. Jennifer helped us with the programming of the new car, she followed us up during the days after, always attentive to our doubts or concerns. I have no complaints towards the agency or staff, I am glad to know that they hire employees like Jennifer who are not only worried about making a sale, but also show that they care about people; I think with more employees like her the agency will be very successful; Because she makes you feel comfortable and confident to be able to explain your situation, the needs you have in a car or how much budget you have for a new car and she does not judge you or try to convince you about some other car, she will help you try to get what you as a client want. This is appreciated because not all agencies have employees like her. My husband and I are very happy with the new purchase and grateful to Jennifer for all her help and time that she dedicated to us.

Vernon provided professional assistance in the purchase of my new GLC

My sales rep Jamal greeted us at the store and didn?t leave our side till we got our keys. Everyone was so nice and courteous through the whole process. To my surprise after almost 3 weeks they are still providing me with great customer service! I?m so happy I choose Mercedes Benz north!

I was serviced by Cameron. He was very diligent and quite capable. My normal service person, Natalie was out of the office the day I was scheduled. Both persons are professional and courteous.

Very Excellent salesmen was very compassions we love how they treat us

I have been to many dealerships in my lifetime as this is the best. Helpful!

I had a fantastic experience buying my vehicle from this dealership. Stacy was the best. She was proactive, and pressure free. She listened to what i wanted, and found the perfect vehicle at a great value.

The purpose of the visit was to replace tow cover. Part had to be ordered and then painted. Also purchased a battery.

Excellent service The representative jaja was great in explaining everything thank you

The facility is beautiful and comfortable... The staff was helpful, friendly but not pushy... communication pre & post transaction was informative, easy to understand and prompt... Nicole was AMAZING!!! And the guys in finance made things quick and painless... once we left, we were not forgotten... the customer service after the sale was top-notch!

Excellent Representative---Anders was great !!!!! Service was performed promptly while I waited. I used Benches outside for social distancing. Thanks

Great Service. Nice Rental Car. Friendly Staff. In and out with no hassles

Ahmad was awesome during the entire sales process. I had narrowed my choices down and he showed me features and packages he knew I would love. Love my new GLC SUV

Mrs. Allen was very professional and courteous while I visited the dealership for the purchase of my new Benz. She was wonderful. This process was smooth and short. I even had a trade in. I would highly recommend you go see Mrs. Allen.

Friendly service I have been dealing with them for 20 years. Jason Fleeks my service representative is the best! Any questions I have if he doesn't he will find out for me. Excellent service!

Superior sales service. Financial service was great!

First class service all the way!!!

Bought a new GLS and it was a truly terrific process. Painless! Knowledgeable customer focused sales tram from sales exec to GM wanted to ensure I get the car I wanted and went to great lengths to ensure that it happened. I have been buying Mercedes for 40 years and yes they are great cars but the reason I always come back is the way my needs are addressed. I highly recommend this dealership and PS: the GLS is an incredible vehicle.

Service is slow at north Houston would like to see it be on a timely matter if we are scheduled other than that what else could we say its Mercedes everything is done with precision love them!

Bought new GLS recently. Been buying Mercedes for 40 years and without question this was the most professional, enjoyable , least painful experience. Smart customer focused knowledgeable professionals from the sales executive to the GM...I highly recommend this organization.

Excellent service! Professional and courteous! Isaiah is a great service manager that kept me updated with the progress of my car. Clean facilities with great amenities

Travis was patient and helpful. He was very accommodating. We purchased a 2018 GLA which was nice, but it just didn?t work for us. We returned it within 2 days and purchased a 2020 GLC coupe that we really like. So, thanks to Travis, I am a happy wife!

Very efficient. Knowledgeable about their job, High customer service.

Had appointment still had to wait 3 hrs wen they told me 2 nobody greeted me in or out i jus feel like if u dont have a Mercedes Benz they dont care about u

Good customer service , clean and nice facility , quick turnaround service with my recall.

My experience after totaling my car was fast and easy. My salesperson Stacey assured me that they would take care of me and they did just that.

Facilities are always neat and clean. Service attendants have, on every occasion. been prompt to attend any need, have been courteous , and respectful. The service manager (Jason), has always explained each detail of required service, , the approximate amount of time required for their completion, and has provided a clean "loaner" car when requested. All procedures have been followed as prescribed, and all questions answered with expertise

I found a car online and Dutch (Frank) pulled it for me because I came from Southwest Louisiana and couldn’t go look at it until next day. He also got another one like the one I was looking at from other dealership. I ended up not getting the C class but an E class. It is BEAUTIFUL !!! Everyone was so kind and patient with me. Hats off to Dutch , I was determined to buy a car from him. He is soooo kind , sweet and patient. Thank You Dutch for making my car buying experience a great one ! I recommend Mercedes-Benz of Houston North because ... you won’t find a better group of people to meet your wants and needs in buying a car !!! Carolyn Stogner

Ace is absolutely WONDERFUL! Nicole did a great job as well.... Financing experience not what it was presented as. Tint service horrible, vehicle returned with liquid stains (trails) all over vehicle interior. Rubber squeegee left in vehicle. NO windshields protection applied NO fabric/leather protection applied NO exterior protection applied

Fast-polite and very helpful. Job well done. It was a reasonable price. They took the time to answer my questions even though they were not related to the reason for my visit

For their customer service excellence

Great team at their service center

reliable and good quality of service, listening to the customer's concerns, and good feedback on the executed work. Good communication with the service team.

Service department performed a "pit stop" on my 2016 E400. The service was detailed and efficient. Areas of interest were discussed with options and costs presented. Very pleased with the service and the staff.

After a last-minute change to our vacation road trip plans, I needed to get my G-63 in for a check of tires and fluids the day before we left. Literally less than 24 hours before. Turns out I needed 2 new tires before they could be aligned and rotated/balanced. Keep in mind, I didn’t even text Natalie about needing all this until 1pm. By 3pm she had an appt for me, a loner car & had located the 2 tires I needed. I had to be somewhere for an appt in The Woodlands that afternoon and wouldn’t be back before they closed. So, amazing Natalie, took time out of her schedule to personally bring my vehicle to me at my home and pick the loaner up. That is amazing service!! Thank you!

The service here is EXCELLENT. The Service Department has the very BEST talent (shout out to Steve C. Who always takes the very best care of us and our vehicle!). We have bought all of our Mercedes here over the past 15 years. Impeccable service from the GM of Sales to each and every Person in Service. The car is always cleaned and sanitized upon return. Highly recommend MB North!

I’m so happy with my Acura TLX! A huge thank you to Anna! She was so wonderful and helpful. She kept me updated on everything I needed help on. I truly thank her for a fantastic experience at Mercedes Benz of Houston North.

I am very pleased with my service advisor Ms Natalie and all of my issues and concerns were resolved

We bought 3 cars from this dealership. Anna (our sales agent), along with Luca, and frank made our buying experience luxurious and phenomenal. Definitely a highly recommended dealership!

Very bad service i brought my car in because i had a problem with gas pump i had the pump changed somewhere else but the car wasn’t starting i brought the car to mercedes and i asked for full diagnostic and i was quoted 230 Only for diagnosis 2 days later isias called me back he said the pump was not connected properly and it will be 940 to connect the hoses i said please don’t touch i will take it back to the shop that installed the pump he called me back and the dropped the price to 450 i told him to fix it when i picked up the car it had a rattling noise when you turn it on i brought the car back and Isias told me it will be another diagnosis fee even though that is why i brought the car in the first place for a complete diagnosis and that noise was not there

Repeat customer and always great service. Mike Holmes, Sales rep was very knowledgeable. He did a great job taking care of me and my wife?s needs.

My experience was great very thankful for my saleswoman Stacy Abney. I’m very thankful and happy I decided to do business with you guys!

North location always have great customer service and great snacks lol

Best Mercedes dealer for Services I have worked with! Steve, from the service department, does the impossible o achieve the customer needs. I tried 5 different dealers and Steve and this Mercedes dealer was the only to achieve the expectations a Mercedes owner should have. I won’t take my car anywhere else! Period. Best Mercedes dealer for services in Texas!

My New Services Guy Isaiah was Awesome

My husband and I was very impressed with Kelvin's professionalism . He found cars for us sent emails asking which one we preferred. We value and appreciate his customer service.

I'm Benz driver 💙 I love my Car

This was my first visit to Mercedes-Benz of Houston North. My experience was second to none. Chris in the service department took care of my needs immediately and provided timely feedback. Will certainly use them again. Thanks

I have purchased 4 vehicles from this dealership over the past 12 years and the service has always been stellar. The service department is the best, they give my vehicles a detailed inspection during every service visit and keep my vehicles in top condition. My service advisor, Isaiah Martinez keeps me abreast of any service needs and important warranty dates. I highly recommend Isaiah and his team of technicians if you?re looking for great service.

great service from Isaiah Martinez repair service agent. Nice loaner car experience. Improvement from past.

Natalie and Darrell took excellent care of my vehicle. I was updated regularly and the whole experience was very positive

I had such a great experience here! Natalie was outstanding and the best service I?ve had in a long time. She was so knowledgeable and kind to answer all my questions. They even put me into a great loaner car that was easy and comfortable for me to drive. Everyone there even the gentlemen assisting me did a great job during the whole process from start to finish. I will definitely be dealing with Natalie every time for future visits. I most of all felt safe especially during this pandemic. They treat you like family here. Can?t wait to return for my next service!

This is the second vehicle I purchased from M-B Houston North in the past year or so. My experience during both sales has been extremely excellent. The sales staff, including John, Vernon, and Ja Ja, were professional, knowledgeable and friendly . Was impressed that there was follow up calls after each sale. Accordingly, I would recommend this dealership to anyone interested in purchasing a new or pre-owned vehicle. Terry Reich Spring, Texas

Keith and Tony are great!!!! I will always buy from them. Great people!!!

Always helpful and Professional!!

Chris Montoya is the best service advisor. Always professional and keeps me updated on my car.

Steve Chavez was very positive, professional and courteous

Calvin was my salesman really good customer service very professional and attentive to my needs and concerns!

MS Hernandez handle every very professional and kept a positive attitude through the service great job

Jaja was a great salesman he did not BS he was forward and informative, I felt like I truly had someone on my side watching for my best interest

Didn?t have any hiccups. I called was able to get a quote for the repair before bringing my car in. Dropped my car off and it was ready for pickup the same day. I missed the call and was made aware my VM wasn?t setup once Cameron texted. He apologized for the confusion. That wasn?t his mistake it was on my end because I didn?t know the VM wasn?t setup.

The service department representative, Carlos Trevino, is a real pleasure to deal with. He makes sure I get the service issue required taken care of in the most professional manner possible.

As always Carlos Trevino was amazing. Great communication, repairs were timely and my car was clean!!!! The shop has put restrictions in place to reduce the spread of COVID-19. That is appreciated.

Awesome customer service!!!!

The appointment that i made was nothing. I won’t be there anymore!

Excellent service. Good value

I had routine service performed on my E55 and it was done to perfection!!! This is exactly why I go to my dealer!!

I got a quote from Mercedes-Benz of Houston for a car on June 3, 2020, via email from their sales associate, Mr. Marko Milosevic. He later transferred me to another sales associate Mr. Gordon Barnes, because he was leaving this dealership in a week. Mr. Gordon Barnes emailed me on the same day, stating that he will work on this deal and call me the next day. Since then, I have been calling him leaving my message, emailed him, and today I did a chat with another salesperson and asked him if he can help me in finalizing this deal. I gave him my email and phone number and also asked him to provide me with the number of sales director of this dealership so that I can ask him if his sales associates were scamming me, or something else was going on. I never got his number or a call back since then. I am an old guy and don't want to drive to the dealership due to coronavirus issues and have to rely on either phone, email, or chat, and so far, none of these are working for me. If this is a scam, then they should be ashamed of themselves for taking advantage of a pandemic, and if something else, then they should have the decency of calling and explaining the reason for the delay.

Mercedes Benz Houston North always does a great job. Mr Fleeks is always professional and explains everything well...

I had a little problem with my visit but the Manager Dale took care of the problem his self.

Of course when buying a Mercedes-Benz, one would hope for first-class service. However, this was not the case when I started my quest for a new car. I shopped around only to get the run-around from a few other dealerships. Lucky for me, I found the car I was looking for at AutoNation AND found the first-class service I was expecting. Everyone who I came in contact with Stacy, Ace, Imran, and the GM, Ivan, were all amazing! Stacy and Ace were friendly and honest and they made my decision to buy from them an easy one. When I went to pick my car up, Ivan greeted us right when we walked in and Imran made the paperwork super easy and fast. We were in and out of the dealership within 1 hour! I recommend this dealership highly!!

Carlos T. is the best! He and the whole team at Service Center are professional and accommodating. Highly recommend to anyone needing maintenance.

I cannot tell it all in this forum how satisfied I am with the great service I have received from Mercedes-Benz of Houston North from sales ( Jaja who by the way is the best salesman ever) to service. They go beyond expectations and deliver. My service provider Chris Montoya is a professional who goes beyond his duties to give impeccable customer satisfaction. What do I recommend? If you want to experience quick, detailed, courteous, welcoming, and professional service, I recommend this location as your next stop!

Mr. Martinez and the whole service team did a great job, thanks

Patient, understanding, communicative & thorough! Wonderful service on every visit.

This was my first experience with their service. Carlos was amazing. He genuinely cared and took care of my service needs. I Highly recommend them.

I was very pleased with the service I've received . Chris was very thorough and a great communicator. I would highly recommend this dealer and their staff. A great experience.

quick service friendly personal

Excellent service from arrival to pick up. A groomed customer service greets you upon arrival; notifies your service advisor and invites you to relax in their comfortable customer area if necessary. The process of getting a loaner car was easy. My car was repaired, along with a few other minor maintenance items they recommended in a timely manner, and my car was waiting for me, cleaned and vacuumed. My assigned advisor, Steve Chavez, was helpful with quotes and answers to my questions.

Excellent staff and service, knowledgeable. Efficient service appointment and loaner cars.

I purchased a vehicle at Mercedes-Benz of Houston North a year ago and have had nothing but wonderful experiences with their establishment. The sale process was a breeze. Wonderful establishment, knowledgeable and professional employees all around. By now we have visited the service department several times and I have been pleased every single time. Carlos Trevino, a service advisor at this location, is definitely known for going above and beyond to make sure your vehicle is up to highest of expectations and will continue to follow up with you to make sure nothing was missed. I highly recommend Carlos and this establishment.

Fast, knowledgeable and courteous service team lead by Chris Montoya. Great group!

Modana was extremely nice and helpful. I wouldn’t hesitate to contact her again for my next visit. Thank you so much, Timothy

ALWAYS a great experience. MB Houston North is a class act, from Sales to Finance and everywhere in between! This is the 5th vehicle I have bought form them and I'll be honest I keep going back because of my salesman, Gordon Barnes. Gordon is a rockstar! He is always concerned about his customers and what they truly need. He is never pushy nor does he try to sell you a vehicle you don't want. He is truly a pleasure to work with. Gordon is always concerned about his customers' needs - more salesmen should be like him! Finance was great - they beat my own credit union's rate and worked with me to get the payment I wanted (I'm a numbers guy). I ordered this particular vehicle and we were concerned it may not make it during this trying time, but it showed up and was perfect (good timing on the order!). I always feel very comfortable at the dealership. It's a great facility with great amenities (both sales and service). Kudos to you all!

Service department has taken great care of my vehicles for the past 12 years. My service rep, Isaiah Martinez, is always friendly, professional and focused my needs. I have a choice of dealerships in the area, but Mercedes-Benz of Houston North is the one for me.

ALWAYS a great experience. MB Houston North is a class act, from Sales to Finance and everywhere in between! This is the 5th vehicle I have bought form them and I'll be honest I keep going back because of my salesman, Gordon Barnes. Gordon is a rockstar! He is always concerned about his customers and what they truly need. He is never pushy nor does he try to sell you a vehicle you don't want. He is truly a pleasure to work with. Gordon is always concerned about his customers' needs - more salesmen should be like him! Finance was great - they beat my own credit union's rate and worked with me to get the payment I wanted (I'm a numbers guy). I ordered this particular vehicle and we were concerned it may not make it during this trying time, but it showed up and was perfect (good timing on the order!). I always feel very comfortable at the dealership. It's a great facility with great amenities (both sales and service). Kudos to you all!

My car failed to start and I called my dealer for assistance. My Dealer connected me to tow service, my car was picked up within a hour. The Diagnosis was a failed steering lock. After my repairs were made the car was hand washed and delivered back to my home.

Excellent service via my service advisor, Natalie P.

Excellent service by my service advisor Isaiah.

Service department is great. Bought my second car last year - see Alfonso! Chris Montoya in the service department is the man to pamper your car after your purchase!

MBNorth goes out of the way to assist me and the repairs on my car. Chris Montoya is the best service technician ever!

I was treated with such kindness and respect Marco Antonio Gonzalez very respectful beautiful person. I had the best experience

I’ve been dealing with Mercedes-Benz of Houston North for 15 years. This purchase was the first time I had a vehicle custom built. The process went smoothly, and I was updated on the build frequently. In fact, it went so well, I will probably have all my future cars custom built. My salesman has always been Vernon Gatlin, but he was out on leave. I worked with a salesman name JaJa. He went above and beyond to make sure every question was answered, and I was completely pleased with my vehicle. The same goes for the finance officer who presented me my deal. I also have to thank Jason Fleeks, my service advisor. He and the service team keeps my vehicles running like new. I still own a 2009 C Class with 185,000 miles on it, and it runs like new. This place treats us like family. I would not buy my Mercedes from any other local dealership. I absolutely love my new 2020 GLE 450. Thank you Mercedes-Benz of Houston North!

Edward, Anna and Frank at Mercedes Benz of The Woodlands were all wonderful to deal with. We went in expecting the worst, because of the large size of the dealership, but we couldn't have been more wrong. Everyone we dealt with treated us fairly and made us feel they valued our business. We will refer this dealership to our friends and definitely be back as repeat customers.

I always have a great experience here and with service advisor Steve Chavez. They set the bar for what service should look like!

Marko was wonderful. He helped us pick out a car, arranged a test drive and was very informative about the vehicles features. We are very happy with the experience.

Carlos Trevino has a great customer services. Very recommend him. Very honest person

I have always been happy with the service at mercedes benz north side? went in for safety inspection and left very happy as usual! much thanks to Chris Montoya....

Our salesman was great! Nice guy, knew all about the SUV's we were looking at.

My Sales Adviser Natalie is AWESOME!!! She very nice and always displays such great customer service to me from the time i come in for a service or just a simple car wash. She is always very knowledgeable about any problems that i may if/when something goes wrong with my car. She's always upfront with the pricing on the parts and service cost no matter how much it is. She always no ahead if I am going to need a loaner, and makes sure that one is provided when i get there without any problem. GOOOOO Natalie!!!

Mike Lang is a great service agent. He been very helpful in all my visits. Thanks Mike

My service manager Jason was wonderful, professional and knowledgeable of all questions asked and delivered the exact answer

Natalie was very helpful and explained everything thoroughly in regards to the service plans.

Natalie, my representative,is exceptional. Mauro, the shuttle driver, is soooo sweet. He’s been with the dealership since 1996. Great dealership and service center!

Steve Chavez was extremely helpful. Communication was excellent.

My service representative, Isaiah was simply the best. He took charge and gave me the right information needed in servicing my car. He also went a bit further to keep the prices within my budget. Thanks Isaiah.

Great car buying experience. It started with Alfonso our salesman that found exactly what car we wanted and then the General Manager working with us on the trade-in on where we wanted to be. Lastly when we thought we were done and went to sign the deal with finance, we ended up getting a lower APR by going with MB finance.Overall very satisfied with the service we received at MB North.

Great Customer Service and very professionals.

Steve coordinated everything without a hitch, fast in and out! I really appreciate the effort they go to, it shows the concern for customers satisfaction.

Madonna was absolutely professional and detailed. She took care of the entire process for us.

Nice dealership and my service advisor Carlos was top notch

Great people, repaired ac quickly.

Excellent buying experience and will recommend any buyer to you.

Isaiah in the service department is awesome!... Very helpful with any issues I have...

Quick deal process, hope my car turns out to be a good deal!

Took my car for service at Mercedes Benz of houston north And the repairs where done on time and the communication with the advisor Miss Pecina was excellent

Professional, thorough, friendly, and prompt.

Great service, the best service representative ,helpful service department, overall satisfaction

Everything was Awesome! Jason Fleeks was Amazing! He provide me with all information I needed and treated me 5 Start!

Thank you to the service department for taking such great care of me yesterday. A special thank you to Natalie for going above and beyond to help me!!

I recently completed routine service on my 2012 Mercedes Benz GL 550. I always taken care of my vehicles and while the total cost of service (out of warranty) wasn't cheap, the vehicle feels as it did when brand new. I have had good experience there in which they recommend only needed or required service. Unless you're a mechanic, it is good to have a friend in the business, which is how this feels. My service advisor has always been extremely helpful.

Very helpful and Polite and courteous staff Love the work the Timing in the sales person was so helpful And polite I would take my car again for any Repair thank you

Jason Fleeks is very friendly. He is one of the best I ever met.

Stacy was our sales person and she helped me a lot by reserving the car until I could get to Houston from San Antonio. They had a good price on the car we wanted, significantly less than dealerships close to my home. Stacy has also helped us take care of a couple of minor warranty issues with sister dealerships in Dallas.

Great service. Christopher was great. He really helped me with everything. Thank you

I had a windshield wiper ripped off in a car wash. I called and spoke to Eric, the Service Manager. He told me to come on by. When my son and I got to Mercedes of North Houston, we were greeted promptly. I asked for Eric and moments later, he was there. They replaced my wiper blade in a matter of minutes. Great job everyone and thank you!

I am a return customer mainly because I am constantly impressed with the service that is provided by Chris Montoya.

Service manager was very cordial and efficient. Very helpful and explained exactly what was needed.

very helpful in looking at different models very nice and patient

Went in for manufacturer required maintenance and was greeted warmly by the maintenance frontline team. Witin seconds a service rep approached and got me checked in the system, then ushed mb e to waiting area. My rep Jason swiftly got me into a pre-reserved loaner which allowed me to get some errands done in the interim. I kept the loaner overnight and returned to collect my car the next day. Jason explained every detaol of the work and i was on my way in no time. Excellent service!

I got a fair price on my trade-in, felt no pressure from sales or finance, and was treated very well during my visit.

William was excellent and are Strives to make me a great deal!

Excellent service . Will recommend to families or friends

First class dealership with very friendly salesman. Would buy over and over again.9

Righting a wrong, Madona was service adviser and she got the ball rolling on my problem and Jason went OMG out of the way to make things right.

I went in to activate my car's splitview console. Although it took a few tweaking which included resetting the Comand module, it's now up and running. Mr. Fleeks and everyone I interacted with at the dealership were very friendly and courteous. Response time was good. Exemplary service!

I was very pleased with service at Mercedes North.

Excellent service as always. Very quick getting the loaner in the evening for a 7:00am appt the next morning.

Excellent service and easy process to purchase my new GLE.

Tony at Mercedes-Benz Houston North is by far the best salesman I have ever had. He was polite, caring, and really went above and beyond to get us what we wanted during our experience. Frank in finance was also great and got us through the paperwork faster than any dealership I’ve ever been to. The facility itself was very accommodating between the coffee and the very clean bathrooms. I truly look forward to bringing my business back to Tony next time we’re in the market! Thanks again Tony!!!

Tony at Mercedes-Benz Houston North is by far the best salesman I have ever had. He was polite, caring, and really went above and beyond to get us what we wanted during our experience. Frank in finance was also great and got us through the paperwork faster than any dealership I?ve ever been to. The facility itself was very accommodating between the coffee and the very clean bathrooms. I truly look forward to bringing my business back to Tony next time we?re in the market! Thanks again Tony!!!

Service was routine maintenance and was performed in reasonable time. Chris M kept me informed of timing as choose to wait. Waiting room is nice and drinks/snacks are provided.

All worked done as promised and timely. Friendly service

Great friendly service . Very prompt and courteous .

Always a pleasure dealing with everyone here. We have been coming here for years and we always feel welcome.

The salesman Godfrey was amazing. Definitely going back for my next car

Jason is the ultimate Professionaal, providing quality service and communication for clarity and customer decision making. Follows up and his personable demeanor made for a stress free and pleasant vehicle repair experience.

Love my new car and the team that made it happen. Frank saw we we?re about to make a mistake on financing and proved to us he could get a better rate. Excellent work!

MBHN is fast, friendly and represents what is best about buying a Mercedes Benz. First class, no pressure, here to help experience. Ask for Dutch. Request an audience with stellar GSM, Edwin. Buy the Benz. Smile. Seriously, if you agree with the slogan, The gest or nothing, go north. Highly recommended.

The sales experience with Jaj/Jaj and finance man Richard Beard was excellent but I will never do business or recommend anyone deal with the Serbia sales manager. He was very rude and a lier.

I looked on line for a suitable Pre-Owned replacement car. Within a matter of a few seconds, Travis was calling me about my inquiry. I was shocked at the "quick" response because it was nearly 8 pm and I certainly di not expect a call until the nest day or two. After reviewing the car I saw on line and looking at what I thought I wanted, I decided to purchase the pre-owned car. Travis even sent me a photo of the car on the lot at night within a few minutes. Quite impressive with the care and concern that I was getting the vehicle that I wanted. Great Job and thanks again to Travis for working with me. I made the purchase in less than a week.

Ms. Starkova, is the new standard in professionalism and MB of Houston North, should find a way to ?package? her considerate, pleasant and effective way of sales excellence. We shall return.

Very Professional staff Mr Dutch and Mr Marko were exceptional

The service adviser Madonna was helpful in having my service accomplished as anticipated.

The service is exceptional! Gordon Barnes continues to excel in all aspects of customer service. I first purchased a Mercedes from Gordon over 9 years ago. After several years of purchasing Maseratis, it was time to make the move back to a Mercedes, and Gordon was my first call. His knowledge and expertise have always set him apart from all other salesmen I have ever dealt with. From start to finish, the process went smoothly and seamlessly. Kudos to all at Mercedes of Houston North!

Great car buying experience. Thanks to Joshua Trenary. We bought our car same day we went to the dealer to test drive it.

Great service...super friendly team. Shout out to Steven....transparency, polite, diligent I was there for over 2 hours...loved just hanging out and eat some TV and eating cookies. Last time j had a loaner...in and out in 10 minutes Thank you all for your great Service...Steven keep up the good work

I don't think that I should expect any less of a Mercedes Benz service experience. It went as smoothly as it should. The vehicle needed to stay over the weekend, and I was provided with a loaner. The process of obtaining the loaner was smooth and efficient, and it was obviously planned for. My service advisor called when the vehicle was due and was available when I came to pick it up. The issue was resolved. My service advisor was as usual, friendly, professional, engaging, and gave me her full attention. The repair was covered and I didn't have to pay anything, and she walked me to my vehicle, and wished me a great week.

The way these people treat you is amazing they make sure you leave satisfied and happy and a special Thanks to Mr Michael Holmes for making it happen what I wanted if I could afford it within my budget and letting me leave satisfied thanks once again...

The customer service was excellent all the way through my process of calling the dealer, getting my car towed, the phone call from MaDonna in the service department, to the time I arrived and left. I have had my Mercedes C250 for 4 years and have never had any major problems with my car. This was my first experience with the service department. I was pleasantly surprised that they were honest with me letting me know that nothing was wrong with my car. It was a simple issue and I was able to leave with my car within the hour with a detailed wash.

Great experience with quality staff, very nice waiting area also

The entire operation here mirrors the luxurious Teutonic car itself. They live up to their motto: THE BEST OR NOTHING. Every person and facet of this dealership is genuinely first class.

Everyone was super helpful and efficient. They had the best selection of cars. It was a great experience!

I just had my car in for recommended service, and it was seamless from booking, to picking up my loaner, to the checkout. Steven Davis has always been quick to respond to any question, and makes me feel like Priority #1 when I’m in the dealership. Didn’t always get this with other brands. Keep up the great work!

Dutch and the staff at Mercedes Benz did a great job from the time we walked through the front doors to when I drove away in my new GLE 350 4matic.

Great! 3rd car I?ve purchased here and always feel well received! Shaun is exceptional salesman as is Issaha my service manager. Wouldn?t think of going anywhere else!

Anna my sales lady was very attentive to my needs and very professional. I will definately request for her on my next purchase and highly recommend her to my buisness partners. The administration process to a little longer than expected, the operating system on your computers kept freezing.

I would like to acknowledge in particular the service representative. Carlos Trevino who always makes my experience a pleasant and rewarding experience.

First time there Ma Donna was great and friendly. She was pleasantly informing

Our experience at Mercedes-Benz of North Houston, was very pleasant. Courteous and professional customer service. Communication great on notifying customers on status of vehicle being serviced or loaner car. Service is very timely. This is the place to be!

The customer service is great.

Great service. Love our new GLC.

My sale's associate awesome guy..