Recent Reviews from Mercedes-Benz of Houston North

Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014(for my 30th birthday) We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better.

Marquita Shorter Oct 24, 2017

Mercedes Benz North has to be one of the worst dealerships out of all of the Houston locations. From the time that my husband and I came in Nov 2013 to inquire about purchasing a vehicle from here we were treated bad. No one greeted us, asked if we needed any help, or anything. We actually had to find a salesman to assist us. I was interested in the CLA250 & wanted assistance with customizing one. The gentleman was very rude and hurriedly rushed through the process of how I would go about doing so. I placed the order for my vehicle and paid the money to have them to get started because I wanted the car February 2014 for my 30th birthday. We continuously called to check on the status of my order and were told that the vehicle was in production as of late December. By mid January we began to worry due to us not hearing from anyone. We decided to go in and speak with the gentleman that originally assisted us. He then informed us that there was no way we could get the vehicle by February. I was extremely disappointed but decided I would just purchase a new vehicle that was already there and included the features that I wanted. The gentleman there seemed extremely irritated, he was not helpful, and ultimately we left and ended up purchasing our vehicle from the Mercedes Benz Sugarland location (30 miles away). Fast forward to present day every time that I've needed service I've taken my vehicle into either Mercedes Benz North or the Woodlands location. The 2 locations are like night and day. The Woodlands provides exceptional service but the North location is kind of hit or miss. My last straw that caused me to write this long drawn out review was my most recent experience Oct 2017. I took my vehicle in to be checked out due to a few issues I was having and was assigned a sweet and amazingly helpful representative (Natalie) she was very informative and went out of her way to communicate with me concerning my service needs. After she sent over an estimate I talked things over with my husband and he was able to find service through another company for a much cheaper rate. So I called in to inform them that I would not like to get my repairs done thru them I would like to pick up my vehicle. Well unfortunately Natalie was not in. So I had to speak with someone else. The gentleman was very pushy and persistent about me getting the repairs done there even after I declined several times. He even made me hang up and attempt to call my husband to find out which estimates he had for the other repair shop (mind you my husband was at work) I called back to tell him that I could not reach him and that I wanted to come get my vehicle. He then became rude and told me that if I was coming soon it was not going to receive the complimentary wash that is normally done when bringing your car in for service. I told boo I would wait to have it done and he hung up. When I got there an hour later my car was filthy. The guy said it was because they parked it under a tree. Also I had no help with switching from the loaner to my vehicle. *I had my 6 month old with me and my 76yr old grandmother* There were 4 gentleman standing there watching me as I struggled to carry the car seat, base, stroller, diaper bag, my purse and assist my grandmother with getting to the other vehicle. The guy sprayed some type of car cleaner on a towel and attempted to wipe off the thick black dirt off of my white car. I then asked could it possibly be at least just rinsed off. He hurriedly took it to be done and came back with the car as if I irritated him by asking for that to be done. I said all of that to say this. They have made my experience absolutely horrible. I'm tempted to trade my car in and go with another make and model. My husband drives a BMW & he has never been treated this way. I would advise anyone not to ever purchase or receive services from this location. They are uncaring, unhelpful, inconsiderate and somewhat seemingly prejudice. And it's a shame that with the fine merchandise they are trusted to sale and provide service for they don't feel the need to do better and be better.

Asia Shorter Oct 24, 2017

I arrived to Mercedes Benz north from Beaumont. I was in the market for a new Mercedes due to my CLS 550 was flooded by Harvey. I found the car I wanted. My husband and I was in the market for a certified pre-owned. We test drove the vehicle. I love the car. The salesman presented the bill of sell he added a 900.00 service charge showing labor for certifying car as a certified pre-owned vehicle. My husband and I have purchased many cars and knew this was unacceptable. We refuse to purchase this car until this was removed. They tried to justify this charge by stating some companies charge this and some don't. This is a lie. Okay we move forward and completed paperwork. Finance officer states we can get you finance at her stated rate. I informed her and presented her with a pre-approval letter from my credit union. This is Thursday night around 7:30. Although we had been there since 4:00. She becomes irate and state you should have inform someone you had been preapproved. We responded no one inquired how are going to pay for your vehicle. She then stated let me go speak with my GM. She returns stating the GM called in a favor he could get us a lower rate than 2.50. I told her no thanks we will keep the rate from our CU which was lower. She then replies you will need to come back tomorrow, but I will be in late tomorrow so someone else will need to complete your sale. We sign required forms told to return Friday morning. We arrived at 9:06 Friday morning. The dealership opened @ 9:00. The receptionist took our names. I was told to contact my bank. I called my Loan officer she ask them to send all forms. My loan officer called me & 11:12 stating she was going to lunch, but wanted us to know she had completed all information and it had been received by finance manager. The salesman saw us waiting at 11:45 and stated you guys are still here. He then cons back @ 12:15 staring the finance manager said to get this to you. We never saw her. Reminder this was with great credit and prior approval it took over six hours over a two day period. I have three schnauzer puppies I would not recommend they purchase a dog house from Mercedes Benz North. Shirley Flanagan

John Flanagan Sep 19, 2017

First, I will share that I was purchasing a vehicle under stressful conditions as I'm sure many people were doing the same given that Harvey just swept through Houston. My previous Mercedes was a total loss. I had called various dealerships (even dealerships outside of my state). I eventually was recommended to contact Mr. Harris of Mercedes Benz of Houston North. Even though he typically takes people by appointment he agreed to meet with me given the circumstances. When I arrived, he paired me up with Ms. Razo. Ms. Razo was very pleasant and accommodating. She worked diligently to find the vehicle I was interested in. And it was somewhat of a task because the vehicle was in the warehouse but she searched for it until she found it. I took the vehicle for a test drive and she was very patient and made sure my daughter and I were well taken care of. Mr. Castaneda the finance manager was excellent. He worked expeditiously and diligently to get me an excellent rate. My only issue is 'care after the sale.' Because I was in such a hurry, I did not thoroughly inspect the vehicle. Otherwise I would've asked for carpet stains to be removed/cleaned, paint chips to be fixed, dings to be fixed, and carpet mats. I could've sworn the car had carpet mats when I took it for a test drive. The car seats and floors were cleaned when I arrived later that day to get the car because the seats and floors were still wet but there was only one mat in the back on the floor. I asked about the mats and Ms. Razo informed me it was a used car and there was nothing she could do about that. So I had to purchase/order floor mats. Also if I hadn't purchased dent, appearance, and windshield protection, I'd be stuck paying for removing dings, paint chips, stained seats and floors (which I still may have to pay for because it may not be covered by the 3rd party company). My issue is that because it is a Mercedes I have an expectation of a certain caliber to detail. Otherwise, my experience was great in terms of purchasing the vehicle except for attention to detail. And given that I was purchasing the vehicle under stressful conditions, I would usually be more careful amd request that these items be fixed prior to purchasing the vehicle. Overall, would I purchase from them again? Yes. Next time I'll just make sure all the t' s are crossed and the i's are dotted before signing on the line.

Felicia Darden Sep 17, 2017

This is by far the worst customer service I've ever received from anyone. My husband purchases from BMW and Lamborghini Dallas all the time so I know exactly how a high end dealership should treat their customers. If you want to come in here and be talked to like trash then I definitely recommend this place. They will degrade you and make you feel like you're too poor to buy a Mercedes. I've recently been shopping around to see which dealership will work with me on the rate and the down payment for a lease I had wanted. While the sales person (Aris) was very sweet and accommodating I can say the opposite for (Frank) and (Joey). I had brought a co signer with me because at the past dealerships, they had set an incredibly high down payment and interest so therefore I wanted to shop around at the competitors. My credit had been scarred from from the past so that would only make sense correct? Our theory would be to see how the rates of my co signer were and then a joint app to see the difference in pricing. We decided that him by himself would be a much better choice considering with me on it would increase the payment by almost 300. My consigned has an 840+ in credit and also a very high income so approval would be not that hard. You would think. We wait for finance to call us in (after two hours of going back and forth) only to tell us that we are denied. Let me explain how they let us have it. Frank came in and was setting up the paperwork for us when he broke the bad news that Mercedes knows we've been shopping around as co applicant so therefore they couldn't approve our lease application or if they were to approve it we would have to put down 13,000 dollars. (Yes 13g on a lease). Okay no problem. We decided to switch over to purchasing the car to see the rates on that. Frank gave us that option and we're initiating and coming up with the numbers. All of a sudden Frank gets up out of his seat and walked out, no words or anything and we were left sitting there like what the hell? So! This is where it gets really good. A bald big tough looking Caucasian male comes in by the name of Joey and sits down abruptly. He says "We're not interested in doing a deal with you people because you guys are committing an illegal act by try to do a 'strap?' Lease." Meaning it's illegal to get someone to sign for the car while you drive it. Okay we had no idea that was illegal because parents buy cars for their kids to drive and family members sign for others all the time. How were we suppose to know? I tried to ask him that we had change our mind and wanted to purchase as CO APPLICANTS meaning that I would be on the loan as well because we weren't trying to do anything illegal by any means. He immediately says to me, " do you not comprehend what I'm trying to tell you? We don't want your business or anything and I'm not having it with you today. " ................. then Proceeded to tell us we needed to leave the office right away. IF YOURE TRYING TO PURCHASE A CAR THATS MSRP 65,000 AND GETS ESCORTED OUT WITH NO ANSWER LIKE YOURE PEASANTS. Do you really want to buy from Mercedes Benz of North Houston????? Oh but it gets better......... We go out to the sales office and we physically seeing him talk to Aris like she was trash. We go over and we explained to her what had happened and she was so sweet and told us to wait while she went in and talked to her manager if there's anything we can do. So she talks to her manager and from the glass window he's throwing up hand signs, yelling and she's a small girl standing there looking scared. Is this how you really talk to women in the first place and in a professional work place? Not only do they escort you out like peasants they also talk to their FEMALE colleagues like they're trash. I might be rebuilding my credit score but i do have a very strong income. I do own businesses myself and we strive to treat our clientele as we want to be treated. I will tell all my clientele whether they are high profile or not about this experience because this place is trash.

quynh do Jun 4, 2017

I went in on 05/05/17 to test drive and maybe pruchase a used 2011 BMW X6 that I seen online and had the worst experience ever. I drove from Louisiana especially to test drive that specific vehicle because it was a great deal in which I thought, after test driving the car and not going to far, when I arrived back at the dealer the car had lots of smoke coming for the engine. The salesman Shawn opened the hood for me to take a look and it had oil all over the engine along with the smoke. Shawn tried to convince me that the smoke could be from the resent oil change and that he was going to take it to service for them to look it and tell them about the pulling to the right that the vehicle was doing as I drove it. Shawn asked if I wanted to start the paper work because I really wanted to purchase that car. Waiting for over 2 or more hours Shawn comes with the paper work from the service dept. explaining all the problems that the vehicle had and showed me the 3 minor problems that they took care of, he explained to me that the dealership is selling the car at a very cheap price, $2000.00 under the value of the car and they will not put any money into any repairs and that I would have to take care of the repairs and that the dealership doesn't offer any kind of warrant. I thank Shawn for being so nice but I told him that I wasn't going to purchase the vehicle because of all the problems that the vehicle had. Upon leaving the sales manager approached me and try to convince me that the $3000 worth of repairs was just an estimated guess and I explained to him that the $1538.00 in the rear rotors wasn't a guess because I personally examined the rotors and they were very bad, the look on his face was shocking, I guess I wasn't suppose to know about cars. That problem I had over looked knowing that I was purchasing a used vehicle and I could've of took care of that myself. The sales manager pissed me off because he was really trying to convince me that it was a used car and oil leaking, valve gaskets needs changing wasn't a big problem and that I should purchase an extended warranty. I guess I was suppose to drive a vehicle over 300 miles smoking with an oil leak and purchase an extended warranty from a company that I normally deal with knowing that they were going to do an inspection on the car and not offer me any coverage because of the problems. That was the worst experience that I have ever had and if they were willing to notgatiate fixing the problems I was going to purchase the car without financing.

Regina Lewis May 5, 2017

One of the most horrible experiences ever. The only reason I contacted the company was to get a key for my SL500. So of course they wanted the car there, I am assuming to sync the key. And after asking how to get it there I was given the number for there road side assistance service provider. I agreed to the ridiculous price for the key.... had the car towed there and two days later got the message that my key had arrived. I went and picked up my key and car, only to find that the car would not shift from park. I am thinking its the security system as a result of the tow and the technician would surely perform a quick fix.... I pointed out to the service rep that I could not get my car out of park. Again of course I had to agree to the outrageous price for the technician to do a diagnostic on the car. I asked that the rep to have the technician check everything and she replied that the diagnostic is comprehensive and included 91 points in the diagnosis. The next day I received a message saying that the technician could not do a diagnosis because the car would not allow the technician to shift from park. I was then told that the technician has requested more time to do his diagnosis and the new bill would be four times the original comprehensive diagnostic service. After telling the rep "No thanks." she proceeded to refer back to the original quote for the work that was not done. When I asked what exactly would I be paying for, she said let me go see if the technician actually did anything. She cam back and said the technician did not do anything and there would be no charge. NOW, I as a benz owner expect to be gouged by the dealer's services departments (Its just a fact of monopoly relationships) but when the gouge is due to the fact that no service has been provided, I have to draw the line... SO I AM LOOKING FOR A NEW BRAND FOR MY NEXT LUXURY CAR PURCHASE. Because Mercedes will not ever get another penny out of me for any reason. Sincerely, Dr. Jimmy Chillis

Jimmy Chillis Apr 25, 2017

I went to have my Mercedes checked due to a auxiliary battery malfunction light turning on, I thought while I'm there I might as well get the oil change done. I had called the day before to bring the car in and I spoke to a woman named Gabby. I had to call twice because the first time I called the woman put me on hold for over 5 minutes so I called again. That's when I got Gabby. When I brought the Mercedes in I was in line and the porter asked who I was the person I spoke to I said Gabby and he said I will go get her he didn't come back and she never came out after 15 minutes I went in and asked for Gabby and I spoke to her and she said no one ever came to get her. Well I don't know if that's true or not because she had a bit of an attitude that I ignored because I was on a mission to get my car malfunction fixed and get an oil change which when I asked the price she said it was $765.00 I said j just need the auxiliary battery checked the oil change and also my doors don't open when locked and now the doors don't lock either. Which was one of other reasons I was bringing it in as well. This woman doesn't seem to like other women or she lacks social skills. Anyway, I was there from 10:15-3:30pm in between I couldn't find her and a very nice guy named Samir came to ask if I was Ms. Bentley, I said yes and that Gabby had left and that he would be taking care of me, he told me they checked the car and also needed new brakes which I got while I was there, he gave me an accurate time of how much longer it would be. I left came home and the doors wouldn't lock like before and it hadn't been fixed all the time I was there they hadn't addressed that. Damit said bring the car back it may just be the key battery. I went back and yes he replaced the battery and all was well. I did not like my experience there especially because of Gabby she didn't treat me like she would have treated a male customer that's my opinion or maybe she just lacks people skills. If it wasn't for Samir you would never see me back at your service center.

Lady Bentley Dec 2, 2016

Beware of Mercedes of North Houston - Biocides in their automobiles!!! These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we were treated after my family has purchased over five cars from Mercedes in the last several years. 2014 Mercedes GL 450 purchased almost two years ago for $80,000.00. Since then, ongoing problems with the car include warped rotors, broken strut and shock, air conditioning not working properly, leak in the engine coolant system, and a leak in the engine itself which took six weeks to fix. Largest problem - Odor being emitted from the car that cannot be fixed. One of service managers, Jason informed me that he traveled to Germany to discuss the problems with the odor in these automobiles. They had two ways to potentially try and reduce the odor, but could not eliminate it. I was told by service management that a Biocide was injected into the air conditioning system to try and reduce engine mold. When the Biocide cures, this odor is emitted (This could take up to a year). ***Note: Biocides can cause asthma and breathing difficulties!!! An excerpt from EPA: Also, the U.S. Environmental Protection Agency (EPA) does not “approve” biocides for mould remediation applications and cautions against using disinfectants and sanitizers in ventilation systems. About 6-8 months after I purchased the car, I began having breathing difficulties. I saw several physicians including internists, hematologists, oncologists, pulmonologists, etc. I even went to Mayo Clinic (one of the top hospitals in the country). I spent about a year dragging around an Oxygen tank, yet none of the doctors could attribute my breathing difficulty to anything related to my body. Nobody could explain why my Oxygen had dropped to 85%. Mercedes called us in for a meeting. My husband and I went and met with Pete (sales manager) at Mercedes of North Houston. Not five minutes after we sat down to discuss the situation, he told us that he has 20 sales people on the floor, and doesn’t have time to sit and discuss this with us. After relaying all the information to Mercedes, and Mercedes Corporate, they told us they would be willing to give us $40,000 as a trade for my automobile, and $9,500 toward the purchase of a new car ($3,000 from corporate, and $6,500 from Mercedes of North Houston). How insulting considering I spent $80,000 on the car, and a tremendous amount of money on medical bills this past year and a half. These are highlights of what has happened at Mercedes of North Houston, and Mercedes Corporate. This is how we are treated after my family has purchased over five cars from Mercedes in the last several years.

Debbie Grunfeld Sep 3, 2016

Never thought I'd happen to me, but the dealership crashed my E-350. What do you do when the dealer you're supposed to be able to trust (Mercedes no less) badly damages the rear end of your car (apparently hit a pole completely destroying rear bumper, the taillight and major paint now needed? Original work that was supposed to take 1 hour (air conditioning related) ballooned beyond 3 hours and I'm still sitting there watching waiting-room TV thinking what's going on? Then I was brought outside "so other waiting customers wouldn't hear the news" that my rear bumper and taillight had been destroyed. The worst part of it was that they expected me (almost told me) how repairs were going to be handled. Here's what they proposed... Apparently they had another bumper on hand, possibly scrap from another E series, that they would paint and install, as well as rear tail light assembly, that I was less concerned about. I was brought over to their parking lot "guys" who appeared to be an extension of the car wash contractors, that would apparently be performing these "certified" repairs. What a horror show this was!! There were multiple cars all sharing portable tailgate-style tents parked millimeters apart with the smell of paint in the air. I told them no way! It's gonna be a certified Mercedes bodyshop repair job somewhere else. The worst part of the whole experience was their refusal to put me in their own loaner fleet. I was put in an Enterprise rental that took an extra hour to sort out. Because of the short notice there were limited car options for me.. I'm now 4 hours into the experience. I actually thought I heard that the SUV, which was my only option, was more expensive than they wanted to spend, and the dealership inquired to the Enterprise attendant if they could drive me across town to another Enterprise rental that had cheaper stock rentals for me. I kept calm through the ordeal but couldn't help notice my car had now been (i) damaged and (ii) going to sit in +100° direct heat, and probably gonna be that way for days. I always try and park in covered spaces or garages, but this was out of my hands now. Here's the kicker.... I expressed my concern with this Houston heat and my service advisor said "sir, we have $200k cars parked around here." So you're inferring that because I have a 2011 "sub-$200k" model, it shouldn't matter that I try to take care of the car and don't appreciate that it'll now sit for days in the sun! Forget this place please go elsewhere, anywhere else!

brian damerell Jul 14, 2016

A FRUSTRATING DIARY OF POOR SERVICE & PRODUCT WITH MERCEDES BENZ INTRODUCTION After all the promises ? an escalated investigation, a report in 5 days from the 1st June. By the 1st July ? nothing. 5 e mails asking me to tell Mercedes assist, Mercedes North Houston how wonderful they are - - nothing Is Mercedes assist a 24/7 organisation? EVENTS 26th May ? Arrived home, put car into ?park? Warning ? do not shift gear ? go to Mercedes garage. 27th May Gearbox would not move out of ?park?. Rang Mercedes North Houston, explained situation and would need a tow of some sort. MBNH put me through to Mercedes assist. Explained situation with my car, they would see what could be done but weather situation was dreadful due to floods. Accepted that and sympathized. They would get back to me. 28th Saturday. No contact arranged hire car as needed transport. 29th Sunday. No contact. I had at least expected the car to be collected and taken to MBNH over the weekend 30th May ? no contact ? Memorial Day. 31 May. No contact, rang MB Assist ? no record of call on 27th May, they would get someone there. Automated call from MB ? had my call been answered, responded no. Telephone call, what was the problem ? nothing arrived although automated call saying 11.00 to collect car(?) Tow truck arrived ? know the problem, brought out booster battery ? not the problem. Tinkered around and released park brake through petrol cap. Couldn?t move out of park and could not deal with the car with the tow truck he was driving. Called Mercedes Assist spoke to Tony ? would need a flat bed (Activity number 1421267716). Waste of time sending tow truck! S Class too low. Flat bed truck arrived. Driver had to be in Humble by 14.00. Lowered bed and tried to winch car from garage. No good. Changed angle of pull and put skids under wheels. Car skewed across garage with skids in place making towing angle even worse and very close to garage door. Disconnected towing gear ? he would have to go but ?would be back later ? he would fix it. NO SHOW ALL AFTERNOON/EVENING 1st June. Rang Mercedes Assist. Everything OK, car collected and at MBNH? No it was not, still sitting in my garage -OH!! Arranged for collection ? need special equipment Flatbed arrived, removed rear wheel and fitted spacer/freewheel to disable diff(?) After a lot of effort by us both we were able to move the vehicle out of the garage from the bad angle tow truck No. 2 had achieved during his efforts. Spoke to MBNH they would get into repair until Thursday ? all being well collect Thursday afternoon. Requested a loaner to get rid of the hire car. Agreed, dropped off hire car ($392) Call from Mercedes Assist ? the Escalation Group ? my situation had been ?escalated?. Complained about costs and lost time valuable to me. Promised report in 5 working days. NOTHING. 2nd June. Call from MBNH unable to get software correct and would need to speak to Mercedes. 3rd June. MBNH called (Donald Hutchins) car ready I advised that due to lost time Tuesday & Wednesday would not be able to collect until Monday. ($1,3720 for labour and new ISM unit) 6th June. Collected vehicle all good. Costs ? hire car. Repair ? accepted, not a new vehicle. My costs 2 days hourly paid consultancy waiting for tow service(s) To add to my Mercedes Benz woes:- Several months ago received an e mail from MB saying ?last chance to update your SATNAV? and in April paid 264.56 for 22015/2016 update. Travelling up the Grand Parkway (99) noticed ?off mapped road? (as did my old setting) Rang 1-888-628-4483 and spoke to a person called Norman who was apparently in Norway, explained the situation, he would look into it and someone would get back to me. .

Stewart Emmerson Jul 7, 2016

First and foremost Chris Montoya informed me that my car was driven 20 miles without my consent to do so . His reason, it was the only way to diagnose the problem with the car. However, when I reviewed my photos taken upon drop off and pick up I found out that he provided me an erroneous mileage. My car accumulated 84 miles , meaning it was driven "84 miles" not 20 miles without my permission. This is an absolute violation of my rights as an owner of the car , customer and as a woman . I entrusted my car for service and I got violated instead. Secondly, there was no light in the dash board , and the car was driving well before I took my car for service. On my way home after I picked up the car the wheel was shaking and the brake froze and it would not engage as I was turning to the right. Above actions/ issues are definitely not acceptable. June 13, 2016 I dropped off my car CL 600 2008 for oil change, inspection sticker and Service E. Steve, one of the staff in service department gathered information from me and told me the service will take about 1&1/2 hour to 2 hrs. Since it is a long wait your shuttle drop me off at my residence. Around 1613H I called and spoke with Chris Montoya the service person handling my car and told me it is not ready not until tomorrow however, I told him Steve told me it will be ready in 2 hrs and I am on my way home in the midst of traffic so that I can pick up the car. He then said okay we can do the work on your car. I arrived at the service department at around 1700H and Chris explained the service done on my car. Inspection passed, oil change and the car is ready just the voltage on the battery at the back is low but he did not recommend to change it right now but I told him to go ahead and change it. I paid the total amount due $ 693.45 and it was close to 1900H and one of the staff went to the service area to get the car for me to take it since it is ready and while waiting Chris approached me and said " you cannot take the car something is wrong it would not accelerate and the light on the dashboard is on . He asked me if it was turning on and I responded "No otherwise I will tell you and you should have noticed it from the very beginning not after you changed the battery at the back". The car was working well , passed the inspection ready for me to pick up until I decided to have the battery changed and the problem apparently started. He refused for me to take the car that day he told me just to let them check it overnight I had no choice at that time he would not release the car to me. The following day Tuesday around 1000H I called to follow up about the condition of the car Chris told me the car is working well and the light on the dashboard is gone it did not re-appear although, I told him that my husband told me that it is important to do the Service E therefore, I told Chris to go ahead and do all the service E. I told Chris I will not be able to pick the car until either Thursday or Saturday he told me it is okay it should be ready before Thursday and I reiterate to him to take time because I want my car in excellent condition after they do all the service work. June 16, 2016 Thursday around 1038H I spoke with Chris that I will go ahead and pick up the car today he responded to me there is a problem the 4 speed sensor needs to be replaced for $ 1741 , the light still turning on even after driving the car for 20 miles. I drove myself to the dealer and spoke to Darrel Williams , director of service department outside of the facility since somebody else is occupying his office . I explained to him the problem. The car passed the inspection ready to go until when they changed the back battery all of a sudden the car would not accelerate and the light in the dash board turned on which, never turned on and I drove the car to the service department with no problem with acceleration. I drove it just like a car in good working condition. My car is well taken care of. Not informed by Chris regarding an issue with the car on Wednesday when he supposedly found out the sensor issue since I was planning to pick it up Thursday. Chris waited for me to call Thursday the day that I scheduled to pick up the car. Service E not done as agreed upon. Drove the car for 20 miles without my permission an obvious act of disrespect and abusive behavior ( actual mileage when the car left in the service department 42308 upon pick up in the service department 42392 .( 42303-42392=84 miles) the car was actually driven 84 miles without my permission . I have photo to support the mileage. I decided to take the car without doing service E, sensor replacement which did not exist prior to taking the car to your service department. Chris Montoya and Darrell Williams offered 50 % discount to replace the sensor I had to decline it for the thought that "the sensor problem really did not exist before I took the car to your service department and more problem will arise. "I lost my trust and confidence with your company. My husband and my self always ensure that this car is taken care of and not driven abusively. I left around 1532H the car was dirty full of dust, with white specks on the dash board far left on the air condition oulet driver side , service paper just thrown inside the car. Another horrifying problem I encountered when driving the car, that was not present prior to taking the car to the service department not even mentioned by any of your staff was when I turned to the right the wheels was shaking and the brake locks up it would not engage, it would not brake. What will you do if you were in my shoes? and What would you like the person and company who mistreated, and violated your rights do for you?

daniel121 Jul 4, 2016

I was very disappointed on how my wife was treated by the service department. My wife is a RN in Houston Memorial Hospital and she spends most of her time either working, church, or helping other people in Houston Community and Our Lady of Lourdes France. What happened was she took her car in for regular service and the car passed inspection. The oil was changed (as requested). When they completed these 2 task they called her that the car is ready to be picked-up. She asked them if they also changed the battery. They said no... but we can have it done before you arrive. They called her back and then told her we have a problem. You have warning light on the dash. She asked them if this was after changing the battery. They said yes. Then this problem is your fault. Maybe you shorted something when changing the battery. They denied this. They said it was already there. NO! We take excellent care of this car and it is mostly parked. We drive this care 800 miles per year. Yes, 800 mile not 8,000 miles. If the car had a warning light we would have told the service man to please check this out for us. Then, the next day while she was at work they called her again and said the car is ready and it is okay now. The $1741 of additional service will not be necessary. She said great, I will take off tomorrow just for this issue. Then the next day... it happened all over again they started claiming the car needs this expensive service. I spent $680 for oil change and battery change. Everything in this car was working excellent! No issues before taking the car to them for service. They told me they drove the car for 20 miles and this is how they found the problem. Not with the computer diagnostic... but by driving my car for 20 miles. My wife never gave them permission to drive our car for 20 miles. The car came back in worst shape then when we took it to them. The tire is making some vibration on right turn, and the brake is doing something strange. So she lost her day of work and she had to get upset with them. She was stressed and had to cancel all other activities for that day. Unfortunately for me I am out of town for volunteer work and could not be there to help her. However, that was there job. To take care of their customers who need to rely on them for professional auto service on their Mercedes Benz that they entrusted when they decided to make their purchase. I am very disappointed with Houston North MB. Terrible!

Daniel Garza Jun 17, 2016

I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North Freeway Houston, TX 77090. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasn’t able to help me on my issue. Immediately emailed Stephanie with this email: She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue. I received a call from Eriek Griggers on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected. Here are the issues: *brakes are squeaking and rusted *seeking a full inspection regarding the brakes, tires, fuel etc. *When accelerating, the car Also chokes up a bit *clock light blinking when the car illuminates in dark places Eriek Griggers advised for me to come in to drop off and I did as he requested. I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie Costillo on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question. Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle. STATEMENT FROM ASHLEY IN SERVICE Dashley Williams Internal Service AdvisorMAlso, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would not.

Premium Technology May 3, 2016

Full disclosure, this was my first time buying a vehicle. I had done the appropriate research, but I could have done a lot better in some areas of the process. Considering I drove in from 3 hours away, I imagine my salesman knew he had me. I wasn't going to waste a trip. However, the few questions I had went unanswered. I would typically get the "my buddy inside drives a similar truck...he should know" response. The vehicle I purchased was a "used" (15,000 miles) 2014 Chevy Silverado. I did a terrible job examining the vehicle, as I didn't notice a large dent in the front bumper and multiple cracks in the grill until the next morning. When I made my salesman aware of the grill, the response I received was "I didn't notice that either, but hopefully that's a pretty inexpensive repair. Pre-owned vehicles are rarely perfect even though we do take a lot into consideration when reconditioning them." So I have to pay for something that should have been fixed prior to sale?? And of course I now notice every scratch, ding, etc. that I should have noticed before the test drive. Additionally, the truck has the keyless entry feature....just didn't come with a remote. So I will have to buy that, and get it programmed too. Even with all of these issues (again...I should have noticed them that day), my salesman would not budge on the sales price. I get it...he has a job to do...but some of these flaws should have been taken into consideration before not budging on the price. I would normally have a hard time believing that the salesman did not know of some of these issues, but considering how little he seemed to know about the truck in the first place I guess I can't be shocked. By the time I got to financing, I think everyone in the building knew I was fresh meat. Things quickly turned negative when I asked "You made me sign paperwork stating no returns because of the quality of products you sell, so why do I need to buy a 4 year warranty for a truck with only 15,000 miles on it?" Although accidentally, this was by far my best negotiating move of the day. Still...I imagine champagne bottles were popping when I walked out the door. I can guarantee I will do better the next time I buy a vehicle, and that will most likely improve my experience. However, MercedesBenz of Houston North did not help the matter. I doubt I will return to this dealership.

Brian Martinek Mar 30, 2015

Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a significant front end collision. The CPO report they reviewed with me was for the wrong vehicle and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After researching my vehicles history more exstensively I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When I advised Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. I’ve made repeated attempts to remedy this situation but Mercedes North Houston is now refusing to return my calls nor have they made any attempt to address this situation. Unfortunately third parties have had to get involved. To sum this up…. Terrible experience, terrible dealership, and do not buy a CPO vehicle from these guys without doing a full investigation on the car.

Unhappy Customer in Houston Apr 21, 2014

Be careful when purchasing a Certified Pre-owned vehicle (CPO) vehicle from this dealership. Mercedes North Houston sold me a CPO E350 that I later found had been in a single vehicle front in accident (ran into fire hydrant)causing $22,000 in damages (never reported to CarFax). The CPO report they provided me at the time of sale was for the wrong vehicle. I didnt catch the mistake at the dealeand and it took them months to produce the correct one. I had my own third party appraisal conducted which truly revealed the extent of the damage. Just a few of the items include significant damage and sub-standard repair to the front bumper, hood, head lamps, bumper impact bar, crumple zones, and it was poorly re-painted throughout the vehicle with orange peel texture). The day of purchase it was raining making the visible walk around difficult at best. I have multiple expert opinions advising there was no way this vehicle could have passed the Mercedes Benz CPO inspection. After personally researching my E-350 vehicles history I found the following information (names, dates, etc. have been omitted): * The first owner leased the vehicle from a dealership in San Jose, CA. During the lease period the vehicle was involved in a single vehicle front end collision when it ran off road through several trees and landscaping ultimately impacting a fire hydrant (AutoCheck provided the case number). * The vehicle suffered $22,000.00 in damages (I personally verified this with the insurance carrier). The vehicle repaired was returned to the original Mercedes Benz dealership in San Jose, CA where it received a post lease inspection (I called and verified that too). * Mercedes Benz Financial Service took transfer of the vehicle and it was delivered to Mercedes Benz North Houston where they inspected and passed the vehicle as a Certified Pre-owned then listed it for sale. * I purchased the CPO E350 a few weeks later at high retail value with the impression I was getting a great car. Mercedes had conducted TWO inspections on the vehicle, one being the CPO, none of which indicated any prior damage or issues. I was completely uninformed of the structural damage, visible repairs, and total repaint to vehicle had received. When advising Mercedes North Houston the sales associate advised me this was no big deal, the vehicle had received a CPO inspection, and that a certain amount of damage was acceptable without requiring a disclosure. He later told me if something had been missed during the inspection Mercedes Benz North Houston was not at fault since AutoNation had conducted the CPO inspection. Now keep in mind that Auto Nation owns Mercedes North Houston as well as their onsite service and repair facility. This guy was ABSOLUTELY WORTHLESS. It would be interesteing to find out how many other times they've sold a previously wrecked vehicle as a CPO to unknowing customers. I’ve made repeated attempts to remedy this situation but now Mercedes North Houston refuses to contact me. Unfortunately third parties have had to get involved. To sum this up…. Mercedes Houston North has no brand standards for their CPO vehicles, no sales ethics, and have proven to be a classless organization. I will never purchase another Mercedes Benz due to this experience.

Customer Apr 21, 2014

I recently bought a new C250. The two sales guys that helped me, Jaja A. and Vernon G., were great to work with. If you are looking for a MB, definitely go talk to them! They took me on two test different test drives to get a good feel for the car and explained all the features that were available. They also provided me good recommendations on which options I should get, advising me towards options that were useful/had good value and warding me against options that weren't necessary. Since I was very specific on what I wanted in the car, they took a couple days and tirelessly searched through the MB U.S. inventory base to find the car with the features I required. When it came to talking about the price of the car, they were very straightforward and did not try to jerk/run me around. Within a few short discussions, they agreed to a great price that I put forward and pushed the deal through their management! Now when it came to the financial side, it was a whole different story. I had expected, after working with Jaja and Vernon, that this would be straightforward and accommodating. I was wrong! The girl I worked with, Stephanie T., reminded me of all the bad stories you hear about in dealing with the finance people. I had thought about purchasing an extended warranty that day, considering the cost of repairs I've heard people have had. She jumped on that and applied a huge amount of pressure for me to get their overpriced warranty by lying to me and making it sound like the cost would go up by 30% if I didn't get it that day, but telling me it was 100% refundable if I decided I didn't want it later. She then tried to make it look like an even better deal by "throwing in" 2 years of maintenance (which wasn't refundable). When she split out the itemized cost of the package though, I found out later she severely overvalued the maintenance (paid for a 3yr deal according to MB website and only got 2yr) Long story short, I cancelled the warranty and got back as much of that money as possible. I will be purchasing my warranty and maintenance packages along with looking for my service work when the warranty runs out elsewhere. Overall, that process of looking for and negotiating on a new car was AWESOME! Just be VERY wary and do your homework and more before you start into the financials of the transaction.

FirstMBOwner Mar 19, 2013

My husband and I went to check out the Smart cars. They had one used smart car, so the guy who sells the new ones brought us another sales man who sells used cars. The guy who sells used cars didn't know anything at all about Smart cars. He was completely useless in answering any of our questions. During my test drive, he talked on the phone the whole time. I had to deal with both sales guys at the same time because I wasn't sure if I wanted the new or used car. The guy who sold new cars was informative and helpful, but the guy who sold used cars seemed to be competing with the other guy for the sale. Plus he couldn't offer any info at all about the car. It was closing time when the new car guy gave us a brochure and his card and went inside (because we said we weren't sure and needed to think about it). The used car guy lingered and impatiently asked us if we want to process a credit report. We said we would rather do it when it's not closing time because we weren't sure if we wanted the used car, the new car, or the hybrid and we didn't want to take up his time at closing. We asked for his card, which he reluctantly gave. We said we would think about it and get back to them in the morning. He asked for my phone number and I said I would rather call them. That's when the used car salesman flipped a switch. He snatched back his card, PLUS the brochure and card the new car guy had given us and said we had to give him a number because we drove "his" car. He made it seem like we slept with his wife. I told him I don't give my number to car salesmen because they call me all the time (sometimes years after the visit), and I would be sure he gets the sale if I decide on the used car. He went into a long rant about why we were obligated to give him our phone number (he already had a copy of my driver's license for the test drive). He was acting really weird, betrayed, offended and creepy, so I told him he just blew the sale, and we left. Not only did he blow his own sale, but since he snatched back the other sales man's card, he messed it up for that guy too. If we do decide to buy a smart car, it won't be from this place. We were only there about 30 minutes total, at the most, and the guy acted like we owed him our first born child. Not cool.

Alexis Black Nov 10, 2010

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