This is the place to buy a new car, they are very good at what they do for a customer and awesome all around. I would recommend them over any other.

Prompt, professional, polite, knowledgeable employees. No hassle purchase.

Excellent experience purchasing Certified Pre-Owned Mercedes Benz from Trenton Hamilton. He listened to my criteria and researched until he found the right vehicle. Tarique was excellent and fast in financing. Facility is spacious, clean, and delicious treats are offered. Best car buying experience for me. Thank You,

Happy with the service. Would recoment to friend.

Had a wonderful experience buying my GLS 550! Anna found me exactly what I wanted without all the hassle. It was a quick and painless process! Thanks

I was a long time Lexus customer and was hesitant to switch over, but I love my new Mercedes and had a great experience from start to finish with salesman Michael Holmes.

Worst people people to deal with at this dealership besides the sellers and front office people which are really nice and educated... But if it’s about the people in the back in finance or higher, they’re so rude and arrogant.. Besides much more negative things

Had a great experience purchasing our new Mercedes, everyone was very helpful and really worked with us to get what we wanted. I highly recommend them.

Because of the bad pot holes in Houston, I had blow out on two tires and the dealership made sure I had new tires before closing time on Saturday! AWESOME!!!

Great service, hospitality and was able to answer all of our questions. We will be coming back for future vehicle purchases. Thank you!!

Outstanding service provided. Chris Montoya is a very caring individual and always provides exceptional service.

I worked with Anna Starkova and more than pleased. She is a very accommodating sales rep and knows her vehicles quite well. She was patient with me as I test drove many models to find the best for me. I ended up with the one she recommended - GLE 350. The dealership had to bring it in from a sister location and when it arrived it had a couple issues with the paint, they gave me a loaner while it was being brought up to their standard of excellence. Anna was essential through the entire process and even gave me a few nice gifts for my new SUV to make me feel appreciated as a client. One note, the general manager (not sure of his name but he was tall, slim with dark hair and had a foreign accent) was a very condescending person and I asked that he not be a part of the transaction. He needs to be replaced as he is the only mar on the quality of excellence this dealership has to offer.

We wanted to lease a new vehicle. We went to North mercedez benz. The entire experience was good, from sales person to the finance manager. Thank you all.

It was the most efficient and painless process in buying my new car

The tech were great, service personal excellent

Impeccable service as usual. My service advisor Stephanie is very knowledgeable about the vehicles and repairs.

Terrible to customer service my truck I have problems

Excellent customer service. Mr Travis Lewis is a very pleasant person as well as Mr Frank Castaneda. The process of getting a new vehicle was very simple

Friendly experience ! From the sales man through the finance process - each step was professional and made me feel comfortable through the leasing process. I am very happy with my new vehicle !

l had a pleasant experience servicing my Mercedes Benz at North Houston Mercedes Benz dealership.

The staff at Mercedes Benz North is only interested in sales and not at all about customer service. The certified used Mercedes I purchased needs new brakes, new strutts and I just had to buy a new back tire because they air was seeping out from a lousy patch job. I also checked the prices of the same exact vehicle at this location and other car dealerships and found that I overpaid by $6000. You are on your own once you purchase a car here none of the managers ever return phone calls. Customer service and the corporate office will only give you the run around. Horrible horrible service!!!

Just remember if you ever purchase a car from them get every offer in writing. I was told I would receive a loaner for all my car service over 1 hour, no I am being told nope. Sorry, you were misinformed...I would never suggest someone to this car dealership. this isn't the 1st issue I've had with them, I was just hoping I would not have any other issues or would have to use them again. Clear Lake Mercedes if you are in search of a new Benz!

Great courteous service and knowledge of vehicles General manager and manager super helpful

If I could leave zero stars I would. Customer service is great while they’re trying to talk you into buying a car. I actually told the salesman I HATE the car and it’s not what I want. He got the manager and the two worked together to make sure we purchased a car they knew we absolutely hated. Fast forward 2 1/2 days to returning the car we still hate and we’ve been left with absolutely NO service for 2.5 hours. All we need to do is sign papers but you are only important here when you are spending money. This was my third Mercedes, my first dealership experience and Mercedes has lost a loyal customer FOR LIFE. This is NOT how we treat people and is absolutely unacceptable. The 2010 Mercedes GLK they sold me had fewer features and drove rougher than the 2003 ML 350 that I owned up until a few weeks ago. If the ML hadn’t been totaled by a careless driver I would still own it. If Mercedes had the courtesy to treat returns and return customers with a tiny bit of respect I may feel differently. You are JUST A PAYCHECK to them!

I had a great experience with Michael Holmes and the entire team at MB Houston North. After the sale, I noticed a few items missing from the vehicle and they provided them immediately and without question. I would definitely buy from them again.

Highly recommend Nikola. He was very polite and knowledgeable. Purchased the car I wanted and the price I wanted. A

If you are looking for a Mercedes go talk to Joshua at Mercedes Benz Houston north , very knowledgeable answers all questions overall amazing customer service here.

I responded by email to an advertisement for a vehicle I was searching for. A sale associate contacted me immediately to arrange for a showroom visit. We met and viewed the car as well as a test drive. All of my concerns were addressed. I made an offer for the vehicle and we were able to come to a mutual agreement. Fantastic experience!

Carlos Trevino is my customer service person. He is always friendly, informative and professional.

my service rep Nawal was SUPERB......!!!! she was ABSOLUTELY on top of the product ... I have a 2013 CLS550 and she answered all my questions!! THE FACILITY AND THE PERSONELL ARE GREAT.. MY TWO DRIVERS WERE GREAT!!

Excellent and responsive service that went above and beyond to purchase a fantastic vehicle for our family! Many thanks!

I cannot say enough about this dealership and their attention to detail. They were able to keep my payments within my budget without compromising on any of the options. I get free car washes for life (YES!) and my sales person DUSTIN, was fantastic! I highly recommend him, no pressure, keen attention to detail, very kind and knows the business very well. I will continue to purchase my vehicles from Mercedes Benz Houston North from now on!

Excellent experience with different professionals to support each step of the way from choosing the vehicle and leasing agreement to understanding how it works and useful tips

Kelvin listened to my concerns and worked with me to find the car I wanted. Great customer service, attention and support. Highly recommend Kelvin for your next car. Thank you for the amazing experience Kelvin, Pete and MB Houston North!

Amazing at listening to my concerns and finding a car that I liked. Smooth process and attention. Great job Kelvin, Pete and MB North Houston!

The service was very unprofessional. I have a 5 year/75k mile bumper to bumper warranty on the car that the service writer would not honor. I was told that any Mercedes dealer would honor the warranty and he just wanted to argue with me saying there is no such warranty. I paid a lot of money for this warranty and checked with the dealer that I purchased from and they confirmed the warranty. The service writer insinuated that if I would have purchased from his dealership it would not be a problem. Instead of having the items fixed under warranty he wanted to charge me $450. To check out a squeak coming from the parking break of which has never been used and additional money to replace a wood grain cover the had faded. He also told me the brake fluid needed to be changed at a cost of $345 of which I did. My impression is he did not want to honor my warranty but instead wanted to upsell me for additional work that may or may not have been needed. The car only has 20k miles on it. He didn’t even attempt to look into my warranty and gave me the impression he was not interested. I’m not sure if they are on an incentive for what they sell but it was evident that that all he cared about. I will definitely not recommend your dealership to anyone due to how I was treated. I worked for ADESA Corporation for 22 years as a regional director of services and if any one of my employees in the shops presented themself to a customer this way he/she would not have a job. Service is where you gain customers and your service leaves a lot to be desired. Your job is to make customers want to do business with you not push them away!!! Very disatisified and very. Disappointed. I expected more from a mercedes dealer. I was never treated this way at Lexus dealer. Gary Granger.

The on line paying portal is not user friendly at all. I was promised delivery of my car yesterday, as of this morning I don?t have my car or a courtesy phone call. I called in and made payment over the phone and then I was told to come in and sign the receipt. I am confused,

Customer service is wondering. They are caring and always so willing to help and accommodate my needs.

Definitely will be coming back. Everyone was very helpful and knowledgeable.

Made my first big girl purchase with the help of Anna Starkova, who was absolutely amazing!! We hit a few bumps in the road (no pun intended) but Anna and Ivan (GM) did everything they could to make us happy! I'm loving my 2018 Mercedes-Benz GLE350!!

A little hectic for the check in. But finally the put come was good

Service by financial not professional I?m not happy for this service work!

My appointment was timely. My service rep explained exactly what steps would be taken. My loaner was waiting. When I returned a rep was waiting at the curb to help me. My invoice was ready and I was back in my car within 5 minutes.

Awesome experience. The MB team really knows that good service goes a long ways. I would like to thank them all.

The service rep Steve Chavez was professional and kept me abreast of through out the completion of my repairs.

Professorial and courteous. My service rep Chavez was courteous and attentive to my to my service and requests.

My service advisor Chris Montoya always goes above and beyond. He is a pleasure to work with.

My experience was great. I had my on board computer replaced. However, it was a defected part so I had to bring it back.

I have purchased multiple vehicles from Mercedes North and have been impressed with staff and their provision of customer service. It is because of this, and my EXCELLENT salesperson Jaja, that I continue to patronize this establishment.

My salesman Alfonso Carillo is the absolute best. I will not be buying a car anywhere else from now on. I didn’t get approved for financing because of my own situation but Alfonso never stopped calling me to check in and keeping me updated on new opportunities. When I was ready to buy cash we worked out a very favorable deal and I am happy with my car!

No pressure, wonderful experience. I?m very happy with my car.

Kelvin worked with me for over 3 months to get he S-class I was looking for. Closing of sale was very smooth and swift. I am very pleased with the vehicle and with the shopping experience. I recommend MB Houston North.

I bring my 2012 C250 to the N Mercedes Service Center because I know that I will receive excellent service. Mr. Darrell and Mr. Carlos , has always taken great care of me and my vehicle. The customer service people are always courteous and professional when I have to get a loaner vehicle. The facility is always well kept and clean. I bring my granddaughter and she loves to come because it?s always some good snacks and fresh fruit.

Edward Huerta is an awesome salesman . He was professional, knowledgeable, and took the amount of time necessary to be sure I chose and test drove cars of interest to me! And with regard to Finance Manager Beard, he made sure I understood my options , so I could choose the one that best suits me! Excellent Experience!

Information regarding accessories not complete. Request for call back not returned.

Everyone so helpful and courteous . They worked with us to find the car that fit our needs and our budget.

Don’t even know where to start. Have had nightmarish experience with a 2014 ML350 and after having left us stranded for the 4th time service team asked us to speak with sales team to see if we could work out a deal on a more reliable vehicle. Said they would work with us, proceeded to waste 8 hours of our time. Frankly one of the most bizarre car shopping experiences I’ve ever had; made an offer on one vehicle, totally ignored it and came back trying to sell us a vehicle that cost $20k more and then sales mgr acted like I was being unreasonable. Salesman very good, sales manager simply a waste of time... Unfortunately, unless you are willing to invest significant amount of time traveling around, you really have no choice if you want the product; they have a captive market and that is the only reason they survive. Fortunately, I don’t want another Mercedes, so I don’t have to step foot inside this dealership ever again.

The team at Mercedes-Benz of Houston North are amazing! The took care of us when purchasing our new vehicle. The whole process was very easy and they were very welcoming and caring.

Great experience every time I go to Mercedes Benz of North Houston Jason Fleeks and the team are very attentive and take very good care of my needs explaining everything to me step by step. Best By far 10 plus years servicing my vehicles

I made a mistake coming here. When you pull in the place it looks not so luxurious. It needs some updates for sure. My experience was...I was on my way out of town and had a flat tire and my window was glitchy again (rolling up and down on its own for the 2nd time). Inconvenience at its finest on a rainy cold day. I call to ask if they can get me in to service since they were under 3 miles away with my run flat. I am receiving by a service rep within 40 min. I explained that I am in a rush to go out of town with kids in the car. The rep went to the manager and they were basically trying to repair my tire and troubleshoot my window. I explained that I would prefer a loaner and for them to troubleshoot at their time not mine. They said sorry we can't, there are no loaner vehicles. My husband has worked in a dealership before so let's say there always is a way when there is a will. So I took the 3 kids and flat tire to the West location. GOD send. I told them what was going on they had a car ready I was on my way within 10 min. I will buy my next car from the West location without hesitation and refer people there for ever. Do your homework on which location to buy from. It is worth the homework.

Outstanding service from Anna Starkova. Purchased 2 Mercedes from Anna at Mercedes North Houston and could not be happier with the entire experience. Bravo Ivan Krunic on an outstanding staff and beautiful facility. If you are looking for a true luxury buying experience call Anna Starkova!

But a certified pre-owned car. Could not be happier with the experiece

Quick, attentive, and detailed.

Stephanie in service at Mercedez-Benz North was fantastic. Very professional and efficient. She kept me informed all the way through the work being done.

The guys at this dealership do an outstanding job. Nikola in sales is outstanding as is Ivan the GM, Ace the Assist. GM and Frank in Finance.

Nice people, excellent service.

Very professional and friendly salesman awesome financial services great place to meet great people and have very nice buying experience.

Had to take car in for recall. Was told there were 2 recalls. Service Manager couldn't tell me what they were when I arrived. When I picked car up, he told me one recall was done but I would have to return for the other because they didn't have the part. But he did not explain what that issue was. It's annoying because they don't provide loaner for recalls which is a huge inconvenience to the client. Also felt they were trying to push other services on me while my car was there.

Chang was very personable and knowledgeable.

I love Mercedes Benz North. They take very good care of me and my car. They confirm that the S Class is the best or nothing. I am in it to stay.

Had a scratch on the hood of my car. I have the extended warranty for Repairs and they would not honor it. When we bought the car 6 months ago, we were told The warranty would handle all scratches and dings! My service tech would not come out and talk to me. I was surrounded by 3 men who kept telling me “ it’s not environmental - not covered!” Then what is the warranty for?! I’m also in the Market for either a cross over or Van- Mercedes lost my business that day and I have been looking at ads and dealers. I feel like we were mislead about the extra warranty we bought on our used Mercedes. I had the same warranty on our other Mercedes and never had a service problem. They painted several scratches!

The lady was very cooperative in explaining me all the work needed thanks to her she is great

Very poor. $70,000.00 vehicle and the dealer states the only way to fix the windshield jitter is to clean the windshield which will fix the problem until the car's next wash. No other ways to fix the issue; unacceptable.

Overall, my service experience was wonderful. I was treated well by the porters, cashiers and receptionist. My service tech did not communicate well with me. I had to call him to determine if my car was ready for pickup. I was without my car for 2 days for an oil change and other basic maintenance. I dropped my car off at 7 am on Thursday and had to call the dealer on Saturday for a status update. I was told on Friday that I would receive a call once my car was ready.

I have been going for service on my vehicles to Mercedes-Benz of Houston North for quite a few years and every time I do my satisfaction far exceeds my expectations. Carlos Trevino is the best of the best and Mercedes-Benz of Houston North provides a fantastic service and experience to their customer alwyas!

I recently took my car in for service. I was given a car to drive while mine was in the shop. While waiting, I was asked a couple of times if I was being taken care of. I have always had a good experience.

I had my Schedule "B" (2 year major service) maintenance work along with two 4 year air filters replaced and 4 year transmission flush. I was in at 7:20 am and out by 10:30 am with zero hassles, a delicious ice cream bar, coffee and a loaner car.

Chang was the sales rep that took care of me, and he rocks! Pretty straight forward with the process of getting my pre-own vehicle, great communication by phone, text, and email. I’m in the austin area, but deal was pretty good so on Saturday morning I drove to H-town, the car was waiting for me, Chang was ready with some of the paperwork, in and out painless purchase! Thanks to MB of houston of north, and to my boy Chang!! If someone is in the market for new ride or pre-own, visit MB of houston north, and ask for Chang he’s the man!

I got the top notch service that I have received every time I get my car serviced here!! Everyone is efficient and courteous!!

Great. Very helpful and curtious. Gave me a great dael on a 2018 Mercedes Benz E300.

Excellent service plus estimate for my car. Always a positive experience at dealer

Very good buying experience on my 2018 Mercedes Benz GLA250 on 8/18/2018

They called to reschedule my appointment I had for a week because they were to busy with regular appointments. Guess a recall is not important. I rescheduled for a different day and when I went in they had trouble find my appointment. After they found it they took the car in no problem. I had to call to get a status update on a recall that was suppose to take 4 hours. Finally got a call back 55 minutes before they closed. They did wash and clean the car so that was nice of them.

We have been customers of Jaja and Houston North since our move to Houston in 2011. Everything regarding our experience is always stellar!

Traded in my SLK55 for an E63 thanks to Gordon Barnes. I will not buy another AMG unless it's from him because he got me EXACTLY what I was looking for and more. Thank you for the extras as well!

Isaiah was very kind and helpful.

My experiences at this dealership have always been outstanding in all areas!

Love Mercedes Benz North Love my service person- Isaiah

The service department is terrible. They will straight up lie to you if they think you do not know much about your vehicle or cars in general which I found quite amusing.

First time buyer of M-B. Experience was painless and treated as if I was the only customer in building. All very professional and polite.

Great service and amenities at the dealership. Very courteous staff, especially Tony in service drive.

Our service advisor Natalie is the best!!!!!!!!!!!!!

I arrived at my appointment and was waited on as soon as I arrived. My repairs were completed in a timely manner.

great regular service experience. I can certainly recommend this dealership

Nice service and friendly advisor Steve Chavez. I trust this dealership . Will recommend to my friends.

I fount the entire team to be competent, courteous &helpful

Excellent experience. Service agent very helpful to understand issues and help make decisions

My experience at North Mercedes of Houston was overall five stars. I would most definitely recommend people to check it out. They have a wide inventory that will most likely satisfy your needs. During my visit I never felt unattended, customer service was superb and Mr. Travis Lewis is a great salesman.

Great service from Travis Lewis, the Service manager was right on with the time it would take

Just bought my 6th Benz. Anson is the best sales associate ever. The GM is officially the best in the business. Frank is top notch when it comes to wrapping things up. They make buying cars like making love. It feels awesome. No hassle, haggle, headache, frustration, or ignorance. Cheers to the guy who set up our iPhones. To top it off we got a world class service advisor "Isaiah". If you buy anywhere else your abusing yourself.

My agent Steven Chavez provided great service and answered all my questions.

Purchased a car from Jaja Anele at Mercedes Benz of Houston North. Customer service was first class. Will buy next car from Jaja and MB Houston North because of the way the they treat their customers.

I found a very high value used car at this dealer which made my decision very easy.

Just purchased 3rd and 4th new car from this dealership. Sales rep has been Vernon Gatlin on all sales. Outstanding gentleman! Vernon connects with the customer and has been very helpful during and after sales. Pete Pietreneli (sp?), the sales manager, took a special interest in our travelling out to this dealership when there are two others closer to our home. Pete made us feel relevant and appreciated. Overall a great experience here. Well done!

Service is always thorough and prompt. Isaiah and his team are great!

Very personable staff. Made feel like my business was appreciated.

From the moment we arrived on site at Mercedes-Benz our salesperson Anna took great care of us. We found her to be polite, efficient, knowledgeble, courteous and most helpful. She made this the best car buying experience I've ever had. Anna Starkova could teach a class on customer service. Also honorable mention goes to the Sales Manager as well. Thank you for the experience

Stephanie is my service advisor and she is excellent. She ensures that the process is smooth and she goes above and beyond to ensure that everything is addressed.

Nice job. No appointment but they still took care of me and my other car is scheuled. prices are high but I had a coupon. Dealer does the best job.

My wife and I recently purchased a vehicle from Mercedes-Bens of Houston North. After visiting other dealerships in search of a particular car. We decided to call, and were lucky to work with Mr. John Nguyen, one of the best salesman we’ve had the pleasure of working with by far. After research, it seemed they had the best prices on preowned vehicles. John was knowledgeable on the vehicle, explained everything to us, and overall was very helpful. John and Frank in financing, helped us get the car we wanted for a really good price. I would definitely recommend anyone who is looking for a car, to visit their dealership.

Very helpful and informative sales staff yet no pressure. MB of North Houston worked hard to find the right GLE for us.

Sales people were GREAT no issues there the finance team was a problem not happy with their service. They told me I was lucky they didn't charge me more for the warranty... I told them your lucky I still want the car!!!. Don't like how they tried to handle me. But the sales team was great just not the finance team

The Metris I bought is awesome,the buying process was great and overall it was a great experience and I would gladly buy from them again and refer friends and family to them.

My sales specialist Anna Starkova did a fantastic job finding the vehicle we wanted. She is very knowledgeable and caring of my experience buying the Vehicle. She had customers priorities first. I will recommend her to anyone interested of buying a new MB or CPO.

Sales Assistant Anna S. Was very knowledgeable and was able to keep us informed of the vehicle we were interested.

I would like to congratulate Natalie Pecina for her undivided attention to helping me resolve the issue I had with a noise coming from the front of the vehicle. She took the time to ride with me along with your Shop Foreman, Ray Villarreal, and it was then that the problem was discovered. Natalie kept me informed of the progress being made to find the problem, and she and Ray did an excellent job of tracking down the problem after they drove similar vehicles. Upon discovering the problem, Natalie and Ray were thoughtful enough to take their time to explain what had been serviced on my vehicle and what the original problem was. They also performed my regular maintenance requirements and took exceptional care of my vehicle. I would hope the rest of the Mercedes Benz employees are as gracious and caring about their customers as Natalie and Ray are. They insured me of being a returning customer for any other issues I have with my vehicle and for the scheduled maintenance times to keep my vehicle in tip top shape. We are enjoying the GLS450 we purchased and are glad it not only provides luxury, but also provides a comfortable, safe ride for us living here in a National Forest.

My service representative, Steve Davis, was excellent in his delivery of customer service, efficiency, and effective communication relative to the status of my vehicle (i.e., maintenance), cost, and subsequent recommendations of repairs/services. With his facilitation, the process(es) of "dropping off" and "picking up" my vehicle was streamlined which afforded me a prompt arrival to my site of employment both perspective mornings. I will continue in my patronage of Mercedes Benz North as a direct result of expertise and professionalism demonstrated by Mr. Davis and other staff.

My Sales contact Edward Huerta was amazing, he made the experience so fast and easy. I had found the car on line and arranged to drive in from Austin to test drive. It took a couple weeks for me to make my way back over to purchase but he kept in touch the entire time in a non pressure way. I greatly appreciate all his help and highly recommend him to anyone looking to purchase their next Mercedez. The finance folks were also very friendly and helpful. The entire experience was pressure free and pleasant. Thanks again.

Al Cox at at Mercedes Houston North was the best salmen I'd ever had ! He was so conciderate of what My needs were from start to finish !

William and Ace where Awesome My Buying Experience was incredible easy! Thank you for helping me

I had inquired before bringing the car in, the cost of the scheduled B3 service but immediately after taking the keys , representative surfaced a need for change out of spark plugs and rotation of tires which amended the quoted service from $765 to in excess of $1000. If this was a need, why weren't these repairs included in the service and cost estimate. Did not reassure me about the rep and Mercedes. Got a feeling of "get him here and then surprise him with other needs.

It was amazing , everyone was very helpful, I love my new car!

I was happy they went the extra mile after I rejected the first deal

Unsatisfied from the quality of the service and troubleshooting process to diagnose the problems that I have in the car at the first place .

The best price in Texas, I drove all the way from Austin and was extremely happy with the overall experience. Sales person Ace Stankovich even helped me two weeks after sale was completed and I drove the vehicle, he helped me over the phone for over 15 minuets about features that my Mercedes-Benz have and I didn’t even know that they are there. Sales personnel are actually helping you at that dealership and it doesn’t feel like you are buying a car, feels like getting the dream car? My previous Sprinter was perfectly running over 12 years. Was debating between Ford Transit, Nisan Titan and Ram and when calculating the tax deduction, gas mileage and reliability Mercedes-Benz is far, very fare away from other brands. Thank you Ace

outstanding service as usual, more than exceeded my expectations

We purchased our vehicle at this location, and purchased the MB maintenance as part of the purchase. This was the first service of our GLE-350 ('A' service). Excellent service advisor, very attentive. Nice facilities.

A Very Pleasant Experience. My sales person was helpful, knowledgeable, and courteous.

The sale went fine. The problem is in the details. Getting papers signed. Getting Title Correctly. Communicating. For example: I asked staff to communicate when the sale was finalized and the pickup was finalized. They never called me. And when pressed they said, well we called you and you didn't answer. I said...so why didn't you leave a message. No answer. And they included the signed sales papers in the trunk of the car and didn't tell me. Ridiculous. The follow through is poor.

The sales manager Keith is very rude and arrogant, they don't treat their employees right, he made the sales girl who was helping me cry. He was holding on to my car keys and refused to give it back to me, I thought for a minute I needed to call the police. He was upsetting me and the sales girl. Not right! Will never go here again!

This was one of the easiest vehicle purchases I have ever made. The whole buying process was very streamlined. The purchase vehicle was at a more than fair price and my trade offer was also more than fair.

Great service and the place was awesome from front to back

I had an excellent experience at Mercedes Benz North Houston. My sales person was Dwight White. He was very patient and took his time to explain everything to me. I did not feel pressured, but he did an outstanding job selling the product. He explained the safety features which was a plus. I would definitely refer others to him! I am pleased with my purchase and plan to buy from Mercedes Benz North Houston again.

Customer Service at Mercedes- Benz was Excellent within 2 Hours I had new Car. Beautiful Cars yes I would refer Family and friends and would Buy another car. 5 Star Dealer

I asked to have my wipers replaced -- left the car for a week and it did not get done. Disappointing --

Love the attention to detail when getting there a nd dropping of care and when picking up our car. Our car so detailed clean. They treat you special.

Great experience. They had the time and patience to show me all the options, and find the right vehicle for me. BTW: The waiting area is fantastic. I strongly recommend William Guevara and Edwin Brazda

I had a GREAT experience with Marko!! He was attentive, hard working, and hilarious!! We will be back! Kudos Marko, Kudos!!!

Took care of all issues and enjoyed the loaner car! Great experience!

My experiemce was very good. Tracy was awesome. She provided me good information and provided quick responses.

The experience from the sales person to the finance guy was excellent. No pressure and no stress, it was the best experience ever..

The overall experience was pleasant. Isaiah, my service advisor, kept me well informed.

Overall was good, my service adviser was very knowledgeable about the brand. she demonstrated a no-pressure attitude, addressing all my concerns from why recommended service items were needed to cost.

As usual, service and facility was outstanding. Quick service and the attendants are always very friendly

The overall buying experience was pleasant, no surprises or delays.

I had been shopping for a car for about a week. I was frustrated and was just about to quit. Then I called Mercedes North on a Saturday. Although the place was busy, I felt as though I was the only customer. It was unfortunate I was unable to get a car that day. But Chris’s Harris was so good to me, the people were so great. I decided to throw away every car dealership card I picked up and would wait it out for my first Benz! As promised, ever earlier, Chris’sent me a text followed by an email with MY BENZ! He said this is for you! Matched payments, quality, class I mean everything! To make matters even better if possible, I walked in and out with my My first Mercedes Benz so easily! The service is top notch! The product is amazing! I don’t think I can buy a car from anywhere or anyone else! This place rocks! Chris Harris, is the best!

I had been shopping for a car for about a week. I was frustrated and was just about to quit. Then I called Mercedes North on a Saturday. Although the place was busy, I felt as though I was the only customer. It was unfortunate I was unable to get a car that day. But Chris’s Harris was so good to me, the people were so great. I decided to throw away every car dealership card I picked up and would wait it out for my first Benz! As promised, ever earlier, Chris’sent me a text followed by an email with MY BENZ! He said this is for you! Matched payments, quality, class I mean everything! To make matters even better if possible, I walked in and out with my My first Mercedes Benz so easily! The service is top notch! The product is amazing! I don’t think I can buy a car from anywhere or anyone else! This place rocks! Chris Harris, is the best!

I was so impressed by the care and attention given to my questions by Ms. Stephanie (a very charming person). I received the answers to my questions plus an education on my car. I will continue to have my car serviced for its regular scheduled visits here. I was very satisfied with my Smart's 10,000 mile check-up. The entire staff was friendly and full of smiles.

Good experience with my sales rep. only thing. I'm an old school guy. I don't too much care for all the upselling in the finance office. I research online, do my homework so I know what I want. Again, good people. I'd go back.

Mr. Dwight is a professional, patient and great person.

I'll keep this nice and short. I worked with Gordon Barnes at Mercedes-Benz of Houston North in ordering a 2018 C-class coupe and the experience exceeded my expectations. * I knew right away that I wanted to order a car rather than buy something off the lot. This was no problem and I was not pressured into getting options I did not want or need. * I was kept updated throughout the build and production of the vehicle, and Gordon was very responsive in getting back to me with questions I had. * I was given a good price on my trade vehicle - essentially, I had a figure in my head and MB Houston North was able to match that figure. Can't beat that. * After the vehicle arrived, Gordon worked with me to get post-delivery items such as paint-protection and window tint taken care, going above and beyond what he was obligated to make sure I was taken care of. I told Gordon if everything went well, which it did, I would buy another car from him and MB Houston North. I intend to do that, but for now, I'm loving my new 2018 C-class coupe. Recommended.

Bought a GLK from Mercedes North Houston on Friday, picked it up on Saturday. The whole experience was 2nd to none. Our Sales Person, Travis, was INCREDIBLE!!!!

My car flooded during Harvey and I bought a pre-owned car to replace my flooded vehicle. I had issues with the battery exactly 9 days after purchasing the car and not only did the dealership refuse to replace the battery, but the pre-owned sales manager, Keith Jeanes, was extremely rude and disrespectful when I spoke to him about it.

Always have my ML 350 serviced at Houston North, which is also where I purchased the vehicle. Service is top-notch and the staff is very attentive of my needs.

Steve was very helpful and was updating me with the service process.

Bought my Lexus RX 350 from Edmund he was a absolute pleasure to work with and made the whole experience seamless. I really appreciate all of his help!

excellent service and satisfaction. Great quick service and dealt with last minute changes quickly

Excellent customer service. Big selection of cars. I have bought several cars at this location and I have always been very satisfied with the overall service.

Stephanie Cabrera provided an outstanding service!!

Perfect as always. The amg is so high quality that it requires less service. When I do bring it in, it's always a great experience.

My A6 maintenance was due on my 2010 E class Mercedes and my customer representative, Isiah made the experience very comfortable. He explained everything that was to be accomplished for the A6 service, reviewed that car for any obvious "needs to be addresses" such as tires. Then I left in my Mercedes arranged loaner car to do my daily choirs. Later that day, Isiah called and said that the shop folks found that I had a flat in my spare tire and it would not hold air, but he thought that a valve stem replacement might be the cause. Yes, he was right so I now have a fully operation spare (was not aware of it being flat before the maintenance) so I'm safely back in my car and on the road again. A job well done!

I had a wonderful experience with the service contact assigned to me. I believe his name was Steve Chavez. He was courteous and kept me informed once I dropped off my vehicle. He also helped to move my belongings to the loaner vehicle and back. Excellent service all around.

Overall good experience with the service department.

Great place to visit for car repairs Mr.Chavez was very nice and helped me so much with my car problems and got them fixed.

I was having the car serviced, went to pick up, ignored by everyone there, finally got someone attn who told me car was ready and coming out. Waited about 30 mins, went to ask where was the car, he said it was being washed, the same person who told me 30 minutes earlier it was ready. Car finally came out, and it was sitting, no one said anything, had me parked in a spot where I couldn't get it out, all while all the outside workers was catering to another family. Horrible customer service, and I will be going to another dealership for all services.

I will only work with Jason and have to say he always treats me very very well. I have been a service advisor for 5 years and can be a little picky due to my job. Jason always makes me feel stress free and makes sure I need to do nothing but relax and let him do the job. Jason has been there many years and look forward to working with him many more years. Thank you Jason

Fantastic purchasing experience from the beginning to end. Gordon was a superb sales rep - knowledgeable, low pressure, thorough and pleasant. The final agreed price was fair. The car was ready to pick up on time and with all the options we had chosen. It was detailed perfectly. The closing experience was also excellent. I have purchased many vehicles and I would rank this experience at the very top.

I will check other dealers in Houston before returning to this Mercedes dealer for future services.

The service was great when From start to finish. The Service person was very attentive. He keep me informed regarding the service of my car.

Good overall experience with this dealer. Salesman and make ready dept did a good job

Excellent customer service, from the moment I walk through the door, Anna my sales agent was very knowledgeable about the product, very honest, she catered to my needs and was very concerned whether my needs were met! Something you do not find in car sales person these days. overall the finance manager and the General Manager was very caring. I highly recommend this dealership to my family and friends.

Very disappointed.... Never buying another car and never having my cars serviced at this dealer. Thank God there are 3 other Mercedes dealers in Houston !

Very good experience at the dealership nice atmosphere

Customer Service was very good!! They are professional quite a difference than dealing with the CS team from where I bought my car a non- Mercedes dealership. The best part of my experience was even though I couldn't get a loaner they offer a shuttle, I got to ride in a 2017 E350, very smart on their part as it makes you want that new car!!

It takes entirely too long to receive service at this dealership. I had an appointment for an oil change, and it took over 2 hours. This is the second time this has happened to me at this dealership, and the crazy thing is that I have only been to this dealership twice. I will be finding another one.

I have a good experience with Ace Stankovic salesman very nice guy and general everyone is nice

It takes entirely too long to receive service at this dealership. I had an appointment for an oil change, and it took over 2 hours. This is the second time this has happened to me at this dealership, and the crazy thing is that I have only been to this dealership twice. I will be finding another one.

I was met by Carlos Travino at the appointed time. He checked over my car then ushered me to the counter for a loaner.He advised me he would call me when the service was completed,which he did. The entire process was courteous, professional and proficient.

Service agent provided information about what the problem likely was, gave me time to be sure and later accommodated my return to solve problem.

Our salesperson Marko and his team were very professional and helped us out every step of the way on a preowned SUV. He quickly worked through some aesthetic repairs before our return days were up. He gave us great peace of mind! Love the car too! It was priced to give us a good value.

John is a professional, he offer great service with patience. A very smart person and is a great assess of the company. A job well done. I will refer my friend and colleague to him.

Always a great experience! The car wash this time was extra great!!

The whole experience was quick and easy. They worked with me and made the process very enjoyable.

Awesome experience at Mercedes-Benz Houston North. First vehicle purchased from there and certainly will not be the last. Anna and Edwin exceeded my expectation from test drive to delivery. They have been in contact with me since taking delivery and provide excellent customer support. COMPLETELY SATISFIED!

Joshua, or sales person was very accommodating throughout the process. He was very thorough in his exclamation of the operation of our new vehicle. We will definitely purchase a vehicle again in the future and also refer our friends.

A 5-star buying experience. From the moment I entered the dealership to the moment I drove off it was a great experience. They listened carefully and duplicated my needs precisely. The provided exactly what I wanted at a great price. Every person from my salesman to the general manager were very friendly and eager to help me get what I was looking for and have great experience doing it. I appreciate their approach and dedication to their customers.

Good experience. Carlos was very helpful. I was greeted by him as soon as I entered the door. He even went above and beyond to walk and get me a key chain for my new key that i was there to pick up and receive.

Great experience buying a car at Mercedes-Benz of North Houston. Highly recommend working with Dutch, he is wonderful!

Tracy Desormeaux was great, and Chris Roettgers as a technician was a great team, what can I say more, fast, friendly, and my car was spotless after a very difficult and dirty repair...white leather is impossible to keep clean...not even a smudge of dirt under the hood either! Truly amazing, Thank you guys!!!

Always helpful and thorough! Chris always reviews what is going to happen, what I should expect and follows through on options if needed.

Chris Montoya always takes the best care of me when I come in. I trust him 110% to get the job done!

Service Representative was a jewel to work with. Individuals behind counter were disengaged and not so helpful. Could hardly get their attention.

The best dealership in Houston! Tracy is number 1, very friendly!

Happy with service experience and with the service advisor.

My car is a 2008 C300. I am spending alot more on repairing parts due to wear and tear. I really like the new report that's given to us with a description of the condition and risks.

Outstanding, would like to have had a larger discount in the finances, but it is what it was. Now that the purchase is done, let's see how the service and customer care is provided. Touch base with me in a year!

Tracy is the best....will always go see her!!!!! She goes over and beyond to make me happy.

I had a very good experience at AutoNation Mercedes-Benz of Houston North. Jaja did an excellent job helping me with my purchase.

Excellent facility staffed with knowledgeable folks.

Overall everything was Awesome! Only complaint had to wait 2 hours with an appointment scheduled.

Exceptional service experience and great job on customer care. Everybody goes out their way to make sure of your satisfaction. Thanks

Brought my vehicle in for scheduled maintenance and needed a loaner. I was able to schedule the service in a timely manner. When I arrived, I was quickly checked in, in my loaner, and on my way. Chris Montoya, is always consistent with his follow ups and is comprehensive when reviewing the service that was done. I love the fact that it is a hassle-free experience when I bring my vehicle in for service. Thank you!

Straightforward and honest, told me exactly what he himself thought about the car. also advised me it had a manual transmission and I told him we would not be interested. He was very nice and thanked me for my initial interest.

I have been going to the Mercedes-Benz North location for about 4 years, and have always worked with Isaiah Martinez. He is great and always takes the time to listen to what is needed and to try and help you the best you can. Very very friendly and great guy!

I loved the no pressure process when it came to the offer price of the vehicle! And, their attention to customer service was superb!

I took my 2014 Winnebago View, built on the Mercedes-Benz Sprinter chassis, to this dealership to have a front end alignment, and to fix a problem with the door locks not operating properly with the remote key fob. Upon check in, I was told that the door lock problem would be handled under my MB warranty. Two days later I was informed that because this problem had occurred 16 months earlier and covered under warranty, they would blame Winnebago for the problem. I contacted the Winnebago factory and learned of an engineering fix that would assure future avoidance of this problem recurring, and obtained from Winnebago a detailed illustrated document describing the parts needed and the fix procedure. MB Houston North asked me to obtain the parts at my expense and have them drop shipped to their place, where they promised to handle the fix. After receiving the parts, they refused to do the work, charged me over $1100 for parts and labor that should have been covered, and indicated that believed the problem would recur. Eight days after dropping off my motor home, I finally got it back. MB of Houston North never really took ownership of the problem. In the future, any work involving my motor home or Mercedes automobile will be taken to a different dealer.

THE YOUNG GENTLEMAN WHO WORKS AT THE PICKUP DESK OR THE RENTAL COUNTER HAS AN AWESOME PERSONALITY CANT REMEMBER HIS NAME RIGHT NOW BUT HE RESEMBLES ASHTON KUTCHER OR JIM CAREY HES VERY PLEASANT AND A GREAT PEOPLE PERSON

I would describe my overall experience on 3-9-17 with the service department as wonderful (a 10). Tracy Desormeaux, my Assist. Serv. Manger was great. She was very knowledgeable about the service performed on my car. She took the time to explain what is done.

The purchase of my new MB 2017 E Class was by far the best experience I had buying a car (and I have purchased a few). The sales person John Nguyen did an excellent job explaining the new features / technology etc. and handled the entire process very professionally. In addition, great incentives were given on the new car as well as the trade in that in the end I had no other choice than to "pull" the trigger. Thanks guys for a great deal!

Came to get the cameras adjusted as the windshield was replaced. I was given an appointment very quickly. Mr. Larry Emery and staff were very courteous and did the work efficiently and quickly

Isaiah Martinez, was and has always provided excellent service quality and ensures I leave happy and satisfied.

Was very nice place The employee there are very professional

Jaja Anelle, was absolutely wonderful with all his help, during the process of buying my SUV.

Tracy Desormeaux ranks at the top of the list as a service advisor..??

Carlos was knowledgeable and easy to work with-my loaner car was available when I dropped off my car. My car repairs were done correctly and on time.

Perfect experience again at Mercedes Benz North in Spring, Texas

Excellent service. Very professional. I come fromSugarland and prefer north Freeway showroom as compare others!close to me.

Great overall experience. Ace was very accommodating and helpful. Definitely recommend.

Absolutely Amazing experience and very nice and professional atmosphere!!

Chris Montoya is very trust worthy and patient!. He listens attentively to your concerns and provides the solution(s) for addressing your concerns.

Great service, Tracy always takes care of me and makes sure everything is correct.

The Service Dept. At Mercedes North in Houston is outstanding. Managed by Mr. Daryl Williams, and assistant Manager Mr. Jonathon Fleeks, and service writer Mr. Isaiah Martinez, are all top notch, quality people. Mercedes North Houston Service Dept. is the greatest. I drive 40 miles and pass 3 Mercedes dealerships on my way to Mercedes North, and will continue to do so because of the quality people and service !!!

To the point, no nonsense and transparent. The experience wasn't a high pressured sales pitch. The sales associate was informative as well as patient.

I purchased a used vehicle and Manny was my service representative. He went above and beyond my expectations providing me with very professional service through the process. From the test drive, through the finance, all the way to delivering the card and keys. He even helped me set up my Bluetooth. All in all I recommend this dealership and customer experience to anyone looking for a vehicle.

Advisor never introduced himself. Staff attentive courteous On time

I went there to test the new C class from Mercedes-Benz. Tarek Yauhari Souki brought the perfect car for me interior/exterior wise exactly how I wanted it with AMG sport package without telling him anything beforehand. After the test drive, I was sold, the car fitted me like a glove and couldn't have gone out of there without it. So I got it!

Our sales person, Mike, was very patient and made the experience great with purchasing our car at his dealership,

Nice to have a service dealer respect your time. Easy in and out and above average shuttle experience.

Very helpful salesman. He went above sales by picking me up to make my appointment and having a small dent fixed 3 days after buying my car .

Awesome experience with the whole dealership team.

EXCEPTIONAL AND PROMPT SERVICE/ STEVE KEPT ME INFORMED OF THE PROGRESS

This is the second vehicle that we purchased from Mercedes-Benz Houston North, and the same sales person! Cannot say enough good things about our salesman and the entire sales process. Highly recommend.

i was very please with michael holmes, the sale man.

i am very please with the sale person. he very helpful.

Excellent work by Chris and the staff...Thoroughly satisfied

Had the most amazing sales person. Thanks Ace for all your help!!

The vehicle we selected was not in stock and was shipped from another site. After some delay, the vehicle arrived damaged and was rejected by the dealership. Within two days a replacement vehicle was located and transported to the dealership. The sales rep and the sales manager went out of their way to resolve the issues and l we purchased the vehicle on the spot.

Excellent service handled by Stephen Davis. All services were completed within a day and car was returned cleaned and running like new. Everyone in the service dept. were courteous.

Great Experience, I would recommend the Dealership to other people

Extremely satisfied with the services. Trenton was very helpful, knowledgeable, and profesional.

Great service My agent is Larry and he is the best, always professional and knowledgeable!

I went to Mercedes place on NW of Houston to have my annual service done. Nice facilities, friendly people. My an appointment was with Steven Davis and it was very easy to communicate with him, I had some questions and I wasn't sure what to do, but he give me good advice and my problem was resolved very quickly. It was my second time and both times they have done good job. They do provide shuttle in case if you need a ride, wifi and you can spend easily a few hours waiting there, coffee, snacks but no lunch ¿

As always, Gordon delivers. 3rd car purchased from Mr. Barnes at Mercedes North.

I am just concerned that I had my car serviced about a week in a half and now I smell gas fumes. Brought car back in and techs and service supervisor say the can't smell the fumes or the test they did not detect fumes.

Chris Montoya was great. He did an excellent job getting me in and out. I had several questions regarding the service process and he explained everything really well.

Purchased new car and agent was most helpful. Continue to call to check in to see if he could assist me with the purchase of a new vehicle.

every thing was good.and i am satisfied with my service.

My service experience was very positive due to the professional attention of Larry Emery, Assistant Service Mgr. My vehicle needed a B Service, and I waited for it to be performed. Larry kept me advised of the progress of the work all the way to completion. Total time from drive-in to leaving the dealership was just over four hours. I have two GLK 350's both purchased at Mercedes Benz of Houston North, and Larry takes care of both vehicles at service time. He has always done an excellent job.

Mr. Gatlin and Mr. Holmes made the purchase very smooth. They both were very attentive to my needs and wants - especially when I dislike 'car shopping/buying'. I also had to bring my kids (12 & 13 year olds) and although the process can be somewhat boring - they had a good time. Thank you all for your help!

I had a great experience here. My salesperson, Travis Lewis was extremely professional and so polite. At first I couldn't find exactly what I wanted so Travis and Edwin patiently searched with me until I found the perfect car, AMG package and all! I am very happy with my new C300!

It was a long drawn out ordeal. The parts had to be ordered from Germany so it took quite awhile. There were serveral things that needed to be addressed on the car but we decided to just focus on the most important for the time being. The Air Bag assembly took almost two months to arrive, and I'm pretty sure I told the service advisor that I wanted to work on the front brakes... not the back, but I'm not sure about that. However when we picked up the car we noticed that the rear passenger side bumper had been damaged by what looked like another car or being backed into something. I opened the trunk today to get my jumper cables out and was a bit surprised to find all of the audio equipment still out in the open!! Even though we have contacted the dealership and they have promised to address the situation we still haven't heard from them.

From prior years, I gained a total dread for visiting a dealership to purchase or lease a car. However, I have leased my cars from MB North since 2005 and the experience has really changed my view on purchasing or leasing cars. My experience with MB North has been very positive with respect to the time the process takes and the knowledge of the sales persons.

Both the sales person Edward Huerta and the Sales Manager Edwin Brazda were very professional and made us feel very comfortable and welcome at the dealership.

Excellent service by the Sales representative. He understood my buying profile, meaning I need to have choices, analyze different options and then make an educated decision, not by impulse. I started in a C class coupe Sport and I finally decided by a E Class Sedan Luxury pack. That's a big swing but perfectly justified for what i was looking for as well how I evolved with my decision criteria

We have a 1985 300D Benz that we dearly love. We even took it to Europe with us for five years. In our 31 years with this dealership, we've never had better support than we now have with our current Service Advisor and Technician. They "know" this car and give it the TLC we desire. Our Benz is running as beautifully as it ever has.

Very happy with the quality of service and ease of drop-off and pick-up

overall positive with the impression that the quality is going to meet my expectations.

My dad and I went to two Mercedes dealerships and Mercedes North Houston was by far exceptionally greater in service, care and hospitality. The other dealership was a newer one right by IH 10 and Katy Freeway. The salesman did not seem like he wanted to help us but grudgingly did, so I was automatically turned off by his attitude. But at Mercedes North Houston, our car salesman Manny was outstanding. He took care of us by making sure to put our needs first and giving us his honest input. He was very hospitable, understanding and treated us as we were his top priority. We were greeted by everyone at this dealership and even managers came out to greet us and congratulate us on our new vehicle. I'm proud to say I will recommend Manny and this location to anyone who is looking to buy a top quality vehicle and receive great service!

Customer focused business. The staff are very respectful and eager to assist customers at all times. The technicians quickly diagnosed the problem on my vehicle and the fix was very well done.

Excellent experience with Jaja at Mercedes houston north

I worked with William Guervars. He was very attentive and most helpful. My experience has been wonderful.

Always a pleasure when I receive my services!!! I'm always in and out depending on what I'm receiving. I also like that I can speak and my needs are met!!!

Great car buying experience! Thanks to all involved!

This sale man and Service Tech never serviced my pre-owned! Went home for 9 days the service A message come on! Told me to get the oil change then send them the recipes, they gonna send me the check back for that! Never get the check back! Called them 100 times ! They keep using excuse because of this and that, this man is out, this woman is on Vacation! WTF they are sale high end � but could not issued check to me? Take that long? Or need approval from the owner? This sale man Name Ace! Don't belive in what he said! He told me fresh oil changed was done! Bulshit liar ! I will hire a lawyer to sue this dealership! This will be all over internet yelp and FB any where this dealership advertising! Fuk this dealership!

Initially contacted this dealer via a chat conversation which quickly turned into a phone call and several emails back and forth. Did end up purchasing the vehicle about which I made contact. I came down from the Shreveport area to acquire the car and all with whom I spoke were very helpful in making the transaction go as smoothly as possible!! Ryan Maia was the salesman with which I had the most contact and was more than professional!! I highly recommend the team at Mercedes Benz of Houston North!!

Initially contacted this dealer via a chat conversation which quickly turned into a phone call and several emails back and forth. Did end up purchasing the vehicle about which I made contact. I came down from the Shreveport area to acquire the car and all with whom I spoke were very helpful in making the transaction go as smoothly as possible!! Ryan Maia was the salesman with which I had the most contact and was more than professional!! I highly recommend the team at Mercedes Benz of Houston North!!

Christopher Harris was just great during the sale process and a credit to the dealership!

great experience, very professional, worked within my needs.

I went to have my Mercedes checked due to a auxiliary battery malfunction light turning on, I thought while I'm there I might as well get the oil change done. I had called the day before to bring the car in and I spoke to a woman named Gabby. I had to call twice because the first time I called the woman put me on hold for over 5 minutes so I called again. That's when I got Gabby. When I brought the Mercedes in I was in line and the porter asked who I was the person I spoke to I said Gabby and he said I will go get her he didn't come back and she never came out after 15 minutes I went in and asked for Gabby and I spoke to her and she said no one ever came to get her. Well I don't know if that's true or not because she had a bit of an attitude that I ignored because I was on a mission to get my car malfunction fixed and get an oil change which when I asked the price she said it was $765.00 I said j just need the auxiliary battery checked the oil change and also my doors don't open when locked and now the doors don't lock either. Which was one of other reasons I was bringing it in as well. This woman doesn't seem to like other women or she lacks social skills. Anyway, I was there from 10:15-3:30pm in between I couldn't find her and a very nice guy named Samir came to ask if I was Ms. Bentley, I said yes and that Gabby had left and that he would be taking care of me, he told me they checked the car and also needed new brakes which I got while I was there, he gave me an accurate time of how much longer it would be. I left came home and the doors wouldn't lock like before and it hadn't been fixed all the time I was there they hadn't addressed that. Damit said bring the car back it may just be the key battery. I went back and yes he replaced the battery and all was well. I did not like my experience there especially because of Gabby she didn't treat me like she would have treated a male customer that's my opinion or maybe she just lacks people skills. If it wasn't for Samir you would never see me back at your service center.

My experience was pleasant and painless. Travis was very informative and professional.

EXCELLENT SERVICE JOHN NGUYEN TOOK THE TIME AND OPPORTUNITY TO MAKE SURE I WAS VERY SATISFIED WITH MY PURCHASE

Excellent! Felt a warm, friendly atmosphere with easy to talk to people who were knowledgeable about their cars. Very inviting and pleasant experience at the dealership. I will recommend this dealership to my friends and family. I actually look forward to buying another car there.

Took a bit longer to complete transaction then I thought was necessary but all ok

John Nguyen took great care of us. An awesome salesperson ,

I had a Good Experience at Mercedes North Houston.

Service was completed as expected. Personal touches are appreciated.

Excellent experience, kind and professional. We are very happy and satisfied with our sales representative Jaja.

I have never had more than a pleasant experience than what I had at Mercedes of North Houston. The place is a very nice and eviting dealership. My salesperson Joshua Trenary was superb in the work he did for me. I love the fact that I got approved before I visited the dealership and that everything was already prepared for me. This was by far the best car buying experience I've ever had. I will always recommend people in the market for a new Mercedes to Mercedes of North Houston.

Dropped my E 350 off for service. Larry explained exactly what the issue was the what it would take to get the vehicle repaired. Got a loaner until my car was ready. Picked up my car after the repairs were done. No problems. Another overall great experience at MB Houston North.

Jason did an excellent job as usual. The team in the service department is true professional

My car wasn't detailed when I picked it up after purchasing my new used Black E-Class Mercedes. This is my second car from Mercedes Benz North. Whenever I would bring my C Class MB in for service they made my car look like a new car. I am so disappointed with the way my car was given to me after purchased.

We purchased a Mercedes Benz Class E 350 4matic....excellent service, the salesman was Ryan Maia and he was very polite, on time service and professional. We definitely recommend the 45 north Mercedes Benz Dealer. Very happy with our new car

None.. I should be able to submit my this survey with or without a comment!

This is my first luxury vehicle/Mercedes. I have owned probably 10 plus cars over the years...Ford, Dodge, Chevrolet, and Saturn. I have to say the customer care and treatment has far surpassed any experience I've had buying at any other dealership thus far. I want to thank Jimi Lane and Edwin Brazda for A+++ service while walking me through my car buying experience with my new Mercedes. I love this car and anytime I have questions, I just call Jimi up on his phone and he is always available to answer my questions. I would highly recommend Mercedes North and you should ask for Jimi! I would buy here again and again!!

Very professional - good info on work to be performed.

Everything about this dealership has been an extremely pleasant experience. Our Service Advisor, CHRIS MONTOYA, has gone "above & beyond" in making the Service Department an outstanding feature of the dealership. Our CLS550 is now 8 yrs old and preforms like new. We are both 78 yrs old and feel 40 when we drive this automobile. Thanks Mercedes North and Chris Montoya!!!. Service Dept. deserves "10 Stars".

Great service. The employees were friendly and courteous the entire visit. The facility was clean. The snacks were great. We were offered a loaner car

Very pleasant experience and good advice without pressure. Definitely found a new MB dealer to work with!

Best Mercedes dealership to do business with in Texas from the top manager down to the Consierge . Everybody including my salesman , Dutch, was awesome and great to do business with. Very impressed indeed!

My service advisor for Recedes was wonderful.\, he explained everything and return my car in less than 24 hours.

Yaya at Mercedes Benz North was fantastic to work with. He was very knwlogable, kind and considered. We love our new slk 350

Superior service, it's the only place I'll bring my car to get serviced

This was one of the best experiences I have had with this Customer Service department. The visit before this had almost cause me to drive to the southwest dealer but I thought I would give it another chance and was very glad I did. Carlos was very professional, understanding and clear on what I needed for my vehicle.

Friendly dealership and staff. They were very attentive.

Amazing facility at Mercedes Benz North...Great dealership, excellent sales person and finance staff. Because I purchased a non-Mercedes, non-CPO vehicle, there were some gaps in the process and what I received. Joshua has great customer service skills and the Finance person, made the extra time spend, well worth my while. I would suggest to an interested buyer to use this organization for CPO or NEW vehicle purchases. I would recommend them to a friend or family member.

Excellent service exceeded my expectations. The sales associate Joshua is excellent

We just recently purchased a used vehicle from Mercedes Benz North and this was by far our best experience at buying a car from a dealership. Our sales guy Travis was very helpful and not pushy in any way. The car was exceptionally clean when we drove it and also after the purchase.

Worse service ever never going to go back with them

My salesman was superb. He quickly discovered what I was looking for and found a car with all those requirements and so much more. He was friendly, professional, intelligent, thoughtful and easy to communicate with. He put me at ease when he trained me on the functions of the car and during the test drive. He responded clearly to every question. His knowledge base was very impressive. He represented the dealership brilliantly. The dealership itself is beautiful and super clean and the other employees are very professional.

Friendly seamless and efficient. Car was serviced for service A and completed on time.

Great and friendly service . I would come back to this dealer for car service

Gaby is ALWAYS top notch service. No issues. Alex the shuttle driver, always professional and on time.

Very accommodating with the buying process. Helpful staff.

Excellent ,excellent, excellent, excellent, excellent. Excellent.

We stopped only to look. We left with a MB. The experience was great. I took it in for service and that was also great. the loaner car was ready and they had my car ready before it was supposed to be. From the GM to the wash rack guys, everyone is friendly.

My sales agent and the finance people are super Great! I love the service!

Vernon Gatlin made the experience pleasant and stress free, He is wonderful ! I was very pleased with everyone I had contact with in the dealeship

I appreciated the service received at Mercedes Benz north. Donald was great. Thank you.

Think we should have gone to another dealership..salesman ace as if he was preoccupied..was it because we wanted to purchase a CPO? Didn't go over anything on the car..we had to ask questions...no extra key, no wheel lock, no manual..we had to go online to learn things about our purchase..when we called to inquire about extra key, we were told ,"yeah we couldn't find the other key." If we hadn't inquires we would not have been told about a second key..we could continue but what good would it do..

This dealership is not one to trust. Advertise pricing as CPO and then attempt to charge for this service on Sales Invoice. They also did repairs and replacement on the vehicle and then when vehicle delivered those parts were not in vehicle ... had to chase them just to speak to them. Buyer Beware with this dealer!

I just purchased a used Mercedes and my dealings with Joshua Trenary couldn't have been better. I highly recommend him.

We purchased a 2017 SUV and were very satisfied with the attention to detail and customer service. Thank you! We are enjoying the quality of the vehicle and will look to MB NH for future purchases.

Kept me updated on the progress of my vehicle and held a loaner for me in the event I needed to leave.

I didn't have an appointment, but they made time anyway. From the time I pulled into the service bay until I drove away was fine. I spent a few hours at the service center lounge and it didn't seem like more than an hour.

The Comand control knob my 2012 Mercedes E350 stopped responding to rotation. It worked only if pushed or pressed above/sideways. I arranged an appointment with Mr. Sam @ the Mercedes-Benz of Houston North service dept to have a look at it. I also requested him to update the Comand firmware/software to latest version available. He took in my car and immediately arranged a free shuttle service ride for me back home within minutes. 3 days later my car was fixed. Shuttle came to pick me up at the exact time of my convenience. I am very impressed with the integrity and follow through from him. Couldn't be more satisfied with the service. Thank you!

Chris Harris sold me a 250 SLK Mercedes. He was sincere and made my experience fun! I bought the Car at Mercedes Benz Houston North. :)

I am enjoying my new 2017 E300! As you may know, this is my 4th Mercedes (3rd E Class), and it’s hands down my favorite vehicle yet. Mercedes truly revamped and updated the engineering, style and technology of this vehicle and I couldn't be happier with it. I would like to personally thank Trenton Hamilton at Mercedes North Houston for amazing customer service. I am very impressed with his patience, ability to be nimble, client advocacy, and respect. Both Trenton and his team truly made my experience awesome. Hopefully, Mercedes Management appreciates his contribution to the company and talent. Wishing Trenton Hamilton and the entire Mercedes North Houston team all the best! Best regards, Tene Thomas

Was one of the best car buying experience. Although it took 6 months that was only because I had to wait for the car I purchased to be built and released

This was the best shopping experience I have ever had at a dealer. This dealership places service as a top priority. I would highly recommend the sales team at Mercedes Benz Houston north

Great dealership in Texas. Would recommend this dealership to anyone looking for a Mercedes or someone just looking to get their car serviced

First and foremost Chris Montoya informed me that my car was driven 20 miles without my consent to do so . His reason, it was the only way to diagnose the problem with the car. However, when I reviewed my photos taken upon drop off and pick up I found out that he provided me an erroneous mileage. My car accumulated “ 84 miles” , meaning it was driven "84 miles" not 20 miles without my permission. This is an absolute violation of my rights as an owner of the car , customer and as a woman . I entrusted my car for service and I got violated instead. Secondly, there was no light in the dash board , and the car was driving well before I took my car for service. On my way home after I picked up the car the wheel was shaking and the brake froze and it would not engage as I was turning to the right. Above actions/ issues are definitely not acceptable. June 13, 2016 I dropped off my car CL 600 2008 for oil change, inspection sticker and Service E. Steve, one of the staff in service department gathered information from me and told me the service will take about 1&1/2 hour to 2 hrs. Since it is a long wait your shuttle drop me off at my residence. Around 1613H I called and spoke with Chris Montoya the service person handling my car and told me it is not ready not until tomorrow however, I told him Steve told me it will be ready in 2 hrs and I am on my way home in the midst of traffic so that I can pick up the car. He then said okay we can do the work on your car. I arrived at the service department at around 1700H and Chris explained the service done on my car. Inspection passed, oil change and the car is ready just the voltage on the battery at the back is low but he did not recommend to change it right now but I told him to go ahead and change it. I paid the total amount due $ 693.45 and it was close to 1900H and one of the staff went to the service area to get the car for me to take it since it is ready and while waiting Chris approached me and said " you cannot take the car something is wrong it would not accelerate and the light on the dashboard is on . He asked me if it was turning on and I responded "No otherwise I will tell you and you should have noticed it from the very beginning not after you changed the battery at the back". The car was working well , passed the inspection ready for me to pick up until I decided to have the battery changed and the problem apparently started. He refused for me to take the car that day he told me just to let them check it overnight I had no choice at that time he would not release the car to me. The following day Tuesday around 1000H I called to follow up about the condition of the car Chris told me the car is working well and the light on the dashboard is gone it did not re-appear although, I told him that my husband told me that it is important to do the Service E therefore, I told Chris to go ahead and do all the service E. I told Chris I will not be able to pick the car until either Thursday or Saturday he told me it is okay it should be ready before Thursday and I reiterate to him to take time because I want my car in excellent condition after they do all the service work. June 16, 2016 Thursday around 1038H I spoke with Chris that I will go ahead and pick up the car today he responded to me “ there is a problem the 4 speed sensor needs to be replaced for $ 1741 , the light still turning on even after driving the car for 20 miles. I drove myself to the dealer and spoke to Darrel Williams , director of service department outside of the facility since somebody else is occupying his office . I explained to him the problem. • The car passed the inspection ready to go until when they changed the back battery all of a sudden the car would not accelerate and the light in the dash board turned on which, never turned on and I drove the car to the service department with no problem with acceleration. I drove it just like a car in good working condition. My car is well taken care of. • Not informed by Chris regarding an issue with the car on Wednesday when he supposedly found out the sensor issue since I was planning to pick it up Thursday. Chris waited for me to call Thursday the day that I scheduled to pick up the car. • Service E not done as agreed upon. • Drove the car for 20 miles without my permission an obvious act of disrespect and abusive behavior ( actual mileage when the car left in the service department 42308 upon pick up in the service department 42392 .( 42303-42392=84 miles) the car was actually driven 84 miles without my permission . I have photo to support the mileage. I decided to take the car without doing service E, sensor replacement which did not exist prior to taking the car to your service department. Chris Montoya and Darrell Williams offered 50 % discount to replace the sensor I had to decline it for the thought that "the sensor problem really did not exist before I took the car to your service department and more problem will arise. "I lost my trust and confidence with your company. My husband and my self always ensure that this car is taken care of and not driven abusively. I left around 1532H the car was dirty full of dust, with white specks on the dash board far left on the air condition oulet driver side , service paper just thrown inside the car. Another horrifying problem I encountered when driving the car, that was not present prior to taking the car to the service department not even mentioned by any of your staff was when I turned to the right the wheels was shaking and the brake locks up it would not engage, it would not brake. What will you do if you were in my shoes? and What would you like the person and company who mistreated, and violated your rights do for you?

Excellent experience in every way. The price was right, the car was detailed well, and the salesman was helpful. the general manager was even involved to make sure all was satisfactory.

Sam was absolutely amazing. The dealership was so professional from the time I drove in until the moment my car was perfect and I drove away. Highly recommend. They always have loaner cars for me ready to go and they appreciate my business unlike other dealerships. Highly recommend this dealership can't say enough amazing things about them.

Great service, friendly professional assistance, forgot the complimentary car wash!

Service person, Larry, was very personable and kept me informed

This was our 5th purchase from this dealership since 2001 and 2nd from Robert Wehlau. He has been great to work with, helped us choose the right car and worked to get us what we wanted. Frank Castaneda was also great, got papers completed correctly and quickly! Love my 2016 E-350!!

We took out 2013 ML350 in to this dealership for warranty work. We told the Service Rep that we had intermittent problems with the Blind Spot Assist system and with the turn signals not working. My wife specially told the Rep to fix the issues and not to tell us they could not find the problem. Two days later we received a call in which the Rep told us that they could not find anything wrong and there was nothing he could do. After I suggested he replace whatever module controlled these two systems, he told me he could not replace any parts "just on a whim." I told him that I was not going to drive a car in which the turn signals failed intermittently because I thought that was unsafe. I asked to speak with his manager. I never received a call from the manager, but I did receive a call from the Rep in which he told me he had spoken with a buddy of his in New Jersey and the friend told him the only thing that could affect both systems were the rear radar sensors. The Rep said he ordered two replacement radar sensors and would have them installed. He said he could not guarantee that would correct the problems but that "it is better than doing nothing." We picked up the car two days later and it has had no issues with these two systems since. I would have vastly preferred the Rep's action to have been done without the "nothing I can do" episode.

Very good service. Reliable, dependable & always respectful.

Very thorough service, done on timely basis. Nice waiting area, Service Manager did a great job. Would use them again.

Went in for a quick service got my car back with chipped Paint, and grease stains from technician who worked on my car. Didn't bother to clean my car or fix the problem. Horrible!!!

Service tech very helpful in explaining what was to be done. I consider my money well spent when having my service needs addressed by this dealer.

Larry was very helpful and professional. I will continue having my car serviced at your location because of the great job he and his team did. Thank you!

I know I can always count on services provided at Mercedes Benz Houston north

Outstanding and impeccable service by Donald Hutchins ( Assistant service manager ) and his team. Donald went above and beyond the call of his duty while assisting me when my vehicle was flooded and I needed help the most and for several weeks after that. I have been a customer of Mercedes-Benz of Houston North for over 30 years and they have always risen to the occasion but this time Donald was God sent help to me. Thanks and keep up the phenomenal service. Dr Banker

Car was delivered on time and taken right back for service. Complimentary shuttle service was provided both ways. Vehicle was serviced and a few other items taken car of. Good services. Timing as promised MB installed front license plate which is req'd by Tx law enforcement!!!!

Great customer service. Got my car in at noon on Friday and it was ready by 6:00pm. Thanks for the quick service.

Great customer service and friendly staff. Jaja A. was very helpful and knowledgeable!

My sales rep Jaja has sold me more than one Mercedes Benz and every time has provide the best Custumer service anyone could offer thanks to him and his knowledge I have been pleased every time. I drive 2hours and 45 min to buy from him and him only that's how great he is ! Love my vehicles and the Custumer service Mercedes has

My wife and I just purchased a new Mercedes Benz GLE 350 from Mercedes-Benz of Houston North. We could not have asked for a better experience. Joe Nabors was great to work with and his experience and personality made it an even better experience. Any question we had was answered by Joe or the Mercedes team. We would recommend this dealership to all of our family and friends.

Mr. Jaja did a great job taking a good care of me. It was very communicative with me. He is great proffesional.

John Nguyen was an awesome salesman and I would purchase my next car from him. He went above and beyond to make sure I got everything I wanted and needed!

Our salesman Trent was exceptional . He kept in touch with us as we tried to decide on which vehicle to purchase . This has been our third Mercedes we have owned . I truly feel this is a well made car and one of the safest on the road . I would recommend our salesman if you want a well informed and easy to talk to person .

I purchased a new GLR 350 from Mercedes Benz of North Houston and it was a wonderful experience. The salesman did not use high pressure tactics and all promises were kept. I know now that I will never use anyone other than this wonderful dealership.

Had a great experience purchasing a Mercedes Benz from North Houston Auto Nation. The salesperson was very polite and quickly provided options that fit my needs. A fair price was set readily and did not waste time trying to upsell pricey options which I did not need. Rest of the staff was also very competent which made the purchase transaction quick and convenient.

We love our new vehicle the service was great and we will definitely be sending friends and family your way.

This is my second vehicle from Mercedes Benz North. I returned because the overall service is outstanding, great price and Jaja Anele is the best sales rep ever. He is knowledgeable, patient and with a wealth of experience. Thank you MBN.

We arrived onsite and immediately received a professional greeting. No hassle, no pressure, just the honest sales courtesy you would expect from a high end dealership. Test drove a CLS and researched for the specific features and made a purchase all within a few hours. Very pleased with the entire process, from searching, sales, financial services, to drive home with follow up communications. Highly recommended dealership and staff.

I purchased a vehicle from them and same evening I took it home I realized it had rock chips in 2 prominent locations. Their service technicians broke the rear plate bracket when they were installing the temporary plates. I spoke to the salesman (Manuel) who looked into the issue and promised to take care of it. I advised them that part of my review will include this information and they asked me not to post anything negative as they will take care of it. They got a quote from a windshield replacement company and was advised they will be calling me anytime to schedule time to go in and have it replaced. After a few days, the salesman called me in the morning to see if I had received a call / scheduled the replacement. A few hours later, he came back and informed me that his sales manager had refused to authorize this expense to make good on their word. I believe the sales guy tried his best to make the situation right, his management over-ruled him. I communicated in writing to their top management in detail about this and so this should not come as a surprise to them. I am mentioning this as I expect the standard "call us so we can see what we can do" response they seem to give to most complaints. I would not do business with them, and their word cannot be trusted.

I purchased a 2015 E350 from this dealership last week. My client advisor was Trenton Hamilton. I only made 2 visits to them. I told Trenton everything I wanted on the vehicle, what my price expectations were, and he exceedingly met them. He found the car for me, but it was at another dealer lot.. He sent one of their drivers over to pick up the car and bring it to their lot. Since I had not seen the actual car, I was not under any pressure to purchase the car if I did not like it. The General Sales Manager, Ivan Krunic was great in working with you to meet your financial goal for purchase, The customer service experience was phenomenal.

Horrible experience!! I will preface this by saying I am an Iraq and Afghanistan combat vet with a Purple Heart and 15 total years of service. So in my career in the Army I was not a Mercedes customer I guess, but after 4 years in the corporate world my Wife and I have done very well and I wanted to buy my first Mercedes. I was actually excited. We got to the dealership around 230pm. This was my second trip up there. We settled on the vehicle. I felt like the trade in was under valued but I was willing to go with it. I had already set up financing through our bank but the sales guy said hey we have this great deal on financing through Mercedes on this car and the rate was substantially less then what the bank was going to charge. We filled out all the paper work the rep took it back around 5 pm. At 5 mins till 7 he comes back and tells us oh sorry financing closed at 6 for some reason. He asked could we come back Monday. No I fly out of town Monday. He then tells us that the interest rate will probably change because that deal is expiring. I asked why it didn't get processed when we turned it in and why it took over two hours to tell us that finance was closed. Obviously our time was unimportant to the sales team or any manager that walked by and said nothing to us as we sat alone waiting. Maybe if we would of paid cash instead we would of been treated better. Some how I doubt it with this place!

I highly recommend purchasing from this dealership. My salesperson was Ashlye Jones, and she did a fantastic job of finding me the exact car I wanted. The car I wanted was not even on their lot, so she had it shipped to their dealership for me and she constantly kept me updated on its delivery status and even sent me pictures when it arrived. I highly recommend purchasing your next new Mercedes from Ashlye.

I recently purchased a 2015 Mercedes GLK from Nick Botusan at Houston Mercedes North and it was a very positive experience. Nick was very attentive and went above and beyond in beating offers from other dealerships. Given that we had already established a price when I went in to purchase it ended up being a very smooth process. The car is fantastic and I look forward to more positive interactions with Houston Mercedes North!

We had a fabulous experience purchasing our first Mercedes from Mercedes-Benz of Houston North. Our salesman Edward was very responsive in finding us a very close match of our dream car. Edward along with sales manager Edwin made us feel valued as a customer and respectfully worked with us to reach a price we could feel good about. Financial manager Donald helped us to quickly move through the financing process entertaining us along the way. Ray then lead us through a hands on review of all the ins and outs of the car patiently answering all our questions. The whole experience was nothing short of superb!

We really enjoyed working with Gordon and are thoroughly pleased with our choice to use Mercedes Benz Houston North

I looked at Lexus, Infinity and Mercedes for a SUV type vehicle that drove more like a car rather than a truck. I chose the ML350 because it was roomy, comfortable with all the amenities that I was looking for but the best feature was that it handled and cornered better than my current Avalon Limited. All the associates at Auto Nation Mercedes dealer in North Houston were extremely helpful, and they went above and beyond my expectations. I felt like I was part of a family and not just someone buying a vehicle.

Overall I like the car, but I wouldn't say they went to the full extent of doing th CPO inspections per the Mercedea Benz Website. I should have looked the vehicle over more closely but there are quite a few dents still remaining which is supposed to be part of the service. :(

I just purchased a Mercedes C250 and man it rides smooth. Bought it from the Mercedes North location and dealt with Trenton H, he took care of me and I suggest if you are interested in a 2014 Mercedes when I was there they had a few in stock but not sure how many are left. Do not lose out on some incredible deals for an incredible car. Thanks Mercedes North

Traveled from Louisiana to Texas on a family trip. Went to MB of Houston North looking for a Blue E350, LA had none to be found they had three to choose from. Traded in the old car and purchased the CPO all in the same day and drove out with the E350. Al Gott was very patient and helpful and was great to deal with. Started with Vernon on a CLS, he was easy to deal with as well. Hats off to these guys.

Bought my wife a C250 for Christmas (well, it was actually Dec 31). Went to MB of Houston North at 3:00 pm on New Year's Eve and drove the car out at 6:30! Joshua Trenary made what is typically a tiring experience most enjoyable and earns 5 stars from us! He was equally helpful in arranging and following through on quick subsequent follow-up visit for some service. Finance was a breeze too! Made me want to trade in my BMW!!

I purchased a Mercedes Benz E350 from Mercedes Benz of Houston North. We visited 5 luxury car dealerships in our search for a new car. We are very pleased with our decision to purchase the E350 from Mercedes Benz of Houston North. Mike Stahl was our sales manager and he was and continues to be exceptional. With all the technology he was very patient and methodical in reviewing the systems and capabilities of the E350 (multiple times at our request). We have had our car for a few weeks and Mike continues to check in periodically to see if we have questions. We have purchased a lot of cars and this has been our best vehicle purchasing experience. I will purchase another car from Mike in the future.

The process started with a call to MB North Houston, where we were courteously asked to come in to test drive the GLA250. Chris Taylor assisted us and let us drive one GLA on the lot. We were also let in to see on the several other GLAs on their lot (which I generally haven't see with most other dealers) so we could make an informed decision on the specific vehicle to buy as they had almost varying features from each other. Chris was very knowledgeable on the cars as were the other associates. The whole process went pretty smooth without us having to wait long with our 4 year old. Thanks to Chris and all who helped us at MB Houston North on the Christmas eve.

This is our second purchase from MB North and I would highly recommend those looking for a new car to contact Mr. Anele. He is very professional and knowledgeable about the vehicle.When it came to presenting the facts as to purchase/lease options he was very efficient. I think the negotiated sales price was fair and the trade-in reasonable. This is our second E-350 and having driven Lexus in the past this car wins hands down for comfort and quietness. Mr. Anele has been good to follow up with us to see if had any questions after having driven the car for a few days.Another reason for our returning to MB North is the Service Dept. specifically, Mr. Chris Montoya who always is good to look after the vehicles service needs and address any questions I have.

I custom ordered my GL with George Buchannan of MBoHN in October '14. I was going to trade in my Cayenne S and buy a larger SUV to be able to travel with my family (including our 3-month old and a Great Dane) for Xmas holidays (1400 miles one way, give or take). GL I test drove was exceptional, very comfortable, peppy and roomy. Not quite the Cayenne, but not lagging far behind. Due to snafu from Tuscaloosa plant's Supply Chain Management, my vehicle was not built on time (come December, we are still waiting on the vehicle to be built). So George and Mr. Krunic (General Manager, I believe) get on the horn with dealerships all over, work their magic and work out a convoluted trade with another dealer to get me the closest matching vehicle. Now, did I mention that I was panicking at this point because I did not have a plan B how to get my family from Houston to our cabin in PA? So, they saved the day, gave us a great deal and a great trade in value for our Porsche and we made it to Pittsburgh in our new car. Xmas miracle! This is the second time we are dealing with the Dealership. We bought the custom ordered E250 from them earlier in the year and had the same great experience. Albeit, it was built in Germany (and not around Holidays) so no issues with delivery timing. But a great service! So, yes. I love my GL450. And yes, I miss my few gadgets George couldn't match with existing stock in Dealerships across the North America. But, would I purchase another vehicle from the same Dealer? You betcha! Once the closest match arrived, I was in and out in 1 hr...

I was amazed with the personal attention I received from my Salesman Robert Wehlau. He kept in touch with me as promised and helped me every step of the way with ordering my new "jewel". My car is absolutely gorgeous and I could not be any happier!! It was truly an amazing experience! Ask for Robert when you visit this dealership. You won't be disappointed.

It was a great and pleasant experience when I was shopping around for M320 SUV, in particular dealing with Mr. Jana Anele of Mercedes Benz Houston North. My first meeting with him was very positive even when I told him that today I am not buying a car but only want to know about M-class vehicles. He treated me as if I am already buying one as of that day. However. I could not go back again for more than six weeks due to family emergency. But when I contacted him second time, he received me with same smile and pleasant welcome. Right then I decided to buy the M-320 vehicle. We completed the deal in a couple hours. It was very enjoyable experience to work with Mr. Jana and I am sure that I would contact him for next Mercedes Benz and recommend him to my friends. Thank you Mr. Jaja. N. R. Nagarajan

I called the dealership and spoke with Gholamhossein Rahimi. He took the time to get all the details just right and found the MB for me! When I arrived at the dealership the GL and Shawn were waiting for me. The car was priced fair and the service excellent! Def. recommend!

Will recommend this dealership to all my friends. I was concerned that the sales process would take the fun out of the buying process, but this wasn't the case at all. My salesman was Dutch... great guy!! Very helpful, no pressure, he just made the process easy and fun! In fact, the whole atmosphere of the place was pleasant, from the staff, to the management, to the customers. Great dealership!

A1 service easily scheduled and work was completed quickly (while you wait). Wifi is provided in the customer waiting area.

The overall experience with Mercedes Benz of North Houston was exceptional. I love this place! I would recommend it to anyone wanting a luxury vehicle. The customer service was the best I ever had in the process of looking for a pre-owned vehicle. Found the car I wanted online, then went in the same day to see it. Mike Stahl was straightforward and I really appreciated him going above and beyond and being patient with all my questions and concerns. Talk about a car salesman that wants to help you in anyway possible to make sure that I was happy with my purchase. Putting class back into the car business in every way. The quality, cleanliness, attitudes and superiority to detail out shines anyone on the market. The prices are honestly set & you feel so confident buying with Mercedes Benz of North Houston!!!

Had a wonderful experience being first Mercedes. John Nguyen our salesperson. I feel I can call him anytime to help. Would certainly recommend.

I had a great experience at this location my sales person Robert Wehlau had great product knowledge and was patient while I sorted through all the options to determine the what car fit my needs the best. -I would defiantly Mercedes-Benz of Houston North and Robert.

Recently took the Benz in for 10k maintenance. Service has always been excellent; imagine my delight with my last visit being better than ever. Fast in, fast out with my great, knowledgeable, and friendly service adviser. You've heard the saying "We'll treat you like family", Mike does treat me like family. Eight years now and the service keeps getting better. Thank you Mike Lange.

John N. was our sales person, fantastic guy, knows his stuff and willing to take all the time you desire to learn about your new purchase. This is my wife's first Mercedes-Benz and I wanted the experience to be just as rewarding as driving / owning the vehicle. The Sales Team at MB-North Houston are very professional, courteous, and sincere about winning your business. This is just the first of many Mercedes-Benz that we'll own and glad that we chose this dealership.

We made an appt with this dealership. Drove 1.5 hours. Title in hand. Ready to negotiate a deal for two cars. Left empty handed after almost 3.5 hours. Our salesman kept disappearing, just leaving us in the showroom to obviously meet with other clients. Clearly, we were not his priority.

Just purchased a New Mercedes. The sales team did an excellent job. I had a lot of questions about buying my first Mercedes and they put my mind at ease. Went in the dealership twice before I decided to buy. Had a great experience both times. Once we decided onthe right car, we were out the door enjoying our new car in less than an hour. Awesome service.

The salesman worked hard to get us the deal we were looking for. A very positive experience.

Custom ordered car from Germany. It was stored, as far as I know, in showroom. Went to pick up the car and noted BEFORE salesman drove car out of their showroom that there were coffee stains on rear floor mat AND about a 1 foot long black sinuous shaped smear on the headliner. Major fail for a custom ordered car, especially an MBZ. Fact: They "cleaned" the issues except there is still a noticeable variance to the headliner color from the scrubbing and since they failed to clean or attempt to the rear floor mat, they took it from another showroom vehicle as I informed of the aforementioned.

I checked the ratings of the Mercedes Benz dealers in the greater Houston area and found Mercedes Benz of Houston North with the highest rating. I do a lot of research before I buy. After 4 trips to the dealership and numerous phone calls and emails with sales associate Louis W. I purchased a 2014 CPO C-250. I wasn't the easiest sale, but all through this process Louis was very knowledgeable, courteous, patient. I wanted to make sure that I got the best vehicle at the best price with the lowest interest rate and with his help I am sure I achieved my goal. This is my first Mercedes Benz, but won"t be my last. I highly recommended Mercedes Benz of North Houston and Louis W. I look forward future dealing with your dealership.

Nick was very knowledgeable and helpful throughout my car buying experience.

This was our third Mercedes to buy since we are loyal members for over 10 years. Our new 2015 GLK 350 IS A DREAM! We had such a wonderful experience with Gordon and the entire sales team it was a pleasure to deal with them. Even though we live almost 2 hours away, we would drive twice as much for the superior service. What a class act. No hassles, no gimmicks ..just the bottom line TT&L and purchase price of the vehicle. Outstanding guys ...Thanks.

I recently purchased a 2014 GLK250 from Mercedes-Benz of Houston North. It was a very pleasant experience for me. The sales person went out of his way to explain all of the features of my new car (this is my first diesel engine).

Was very impressed with how salesman devoted his time to making the buying experience very pleasant with no pressure. He was very patient with me as I talked about my needs and requirements for the vehicle. He went with me on a test drive and encourage me to take as much time as I like. He didn't waste time with the negotiation phase; he came back with a counter-offer within 10 minutes and we sealed the deal. He then took my loan application and was confident they could beat or match my credit union rate; and they did by a few tenths. They took extra time to make sure the car was checked out and fully functional. Came back to pick up the car and they had it detailed for me to take home. Could not have asked for a better experience and would buy from them again.

I recently purchased my first Mercedes Benz and could not have been more pleased with the product and the sales staff. Gerald N. was exceptional when working through the sales process. I would highly recommend Mercedes Benz of North Houston.

I recently purchased my first Mercedes-Benz, a black GLK 350. Sales Associate Chris T., Sales Manager Pete P., and Finance Manager Donald C. provided a professional buying experience. Mercedes-Benz of Houston North is as classy as its vehicles!

This was my first time experience buying a car through the internet. Joshua the salesman was extremely helpful and knowledgeable regarding out of state purchases. MB of North Houston answered all of my questions and provided all documentation to make me confident with the purchase. I was able to use multiple platforms to communicate with the dealer: text, cell, fax, and email. The dealer was completely transparent with any and all minor blemishes of the vehicle. I would highly recommend this dealer and would definitely do business with them again. Glen San Diego, Ca Purchased a Cayenne

This was a car buying experience the way a car buying experience should be. Almost every time I've purchased a car, I've left the dealership feeling like I've been taken advantage of and getting a bad deal on the vehicle I purchased. Not the case here. No shell games with the numbers, no running back and forth with the manager to see how much they can push out of me. Just professional sales and environment, especially Nick, my sales man. They gave me more for my trade in than any other dealer I visited would and even the initial numbers they presented me with were what I wanted. I actually felt a little weird not haggling over the price. Definitely recommend to anyone looking to purchase a vehicle.

my experience from the beginning of my internet search till i bought M class was awesome. The sales person whom i dealt with was very patient in answering any kind of questions about the vehicle and finance. even after purchasing the vehicle Al called to find out the experiences and answered all the questions that i have. I would recommend Al Gott the sales person and Mercedes-Benz of Houston North to the customers who is willing to buy Mercedes Benz Vehicle. All i can say is Mercedes level service and experience :)

I purchased a used Ford F-150 crew cab from the Mercedes-Benz of Houston North. Beautiful truck! I traveled 1100 miles round trip to make the purchase. The drive was worth the money as I saved $3000 over local prices for similar vehicles. I didnt get everything I wanted for my trade-in (you never do) but feel as though I was treated fairly in the process. My thanks to salesman Josh T. for his assistance in completing the deal.

The entire process form arriving at the dealership to picking up the car was very professional and enjoyable. This is my first E class Mercedes and I don't know what I was waiting for. What a great car and great people.

This was my second maintenance visit, and it went as well as the first. I was easily able to schedule an appointment when I wanted it. I received reminders the days before. I used the express service which was to complete the service in two hours. As it turned out, it took just over an hour. The staff was excellent and attentive. If you're going to have a premium car, you can get premium service here.

They gave me the best price, everything was delivered as specified, and the closing was reasonably upsale free! I was offered an extended warranty and not pestered about it when I declined. Everything was very smooth in closing.

I just bought my fourth MB from Mercedes Benz of Houston North. The experience could not have been better. Jaja A. has been my sales associate for the last three purchases as well as the sales associate for two sales to my son. All very positive. Jaja is very client centered and anxious to perform and please. Sales management , finance and service are also excellent. I have recommended the dealership to many and will continue to do so.

This was an excellent sales experience.. I requested all communication be made via email and Ashlye honord my wishes to a level I have never experienced before. Everything from test drive to delivery was done digitally reducing my time spent at the dealership to an acceptable four hours total including my test drive, signing and pairing my phone to the car. I highly recommend this dealership, Ashlye and I am very impressed with the business team as well as everyone I dealt with at the dealership - including security, as I had to go back after closing to pick up the laptop I forgot in my old car.

Went to this dealership looking at a pre-owned Infiniti QX70 and a ML350. When working on numbers I filled in the credit app. I was clear to the saleman I did not want it pulled yet, as we were still deciding, and with my husband leaving for overseas the next day I had to be certain about numbers etc as my husband had to sign off on my trade release. He assured me it wouldn't be. He was listening to my telephone conversation with my husband regarding interest rates etc and obviously got panicked, so sneakily gave my app to the finance to pull. HIGHLY unethical! He acted all happy when he re-appeared saying I got such a low rate etc . No right to pull it when verbally told to wait. Anyway, We decided to buy the ML, however once my husband arrived he wasn't loving the deal. So we decided to leave the dealership and think on it. I contacted the salesman that evening and informed him we were going to purchase the infiniti as it has the features we preferred, and to please have the paperwork ready for the next day. I told him I had an appointment at 11am and would only get there in the afternoon. Next thing I know, I am driving to the dealership at 2 pm and I get a text saying the inifinit just sold! He was supposed to have paperwork ready etc..instead he let it get sold? After pulling my credit and everything...this is how this dealership does business? Well.....never again. So I am still needing a car, husband now out the country for a month and he needs to sign release on my car...which means I will have to have another hard credit check etc, thanks to the incompetency of Mercedes Benz North! Such disrespect for customers is deplorable! On another note...the service prices the salesman give you are hundreds less than what the finance tell you. So be careful of that dishonesty too.

I had five cars to test drive based upon consumer reports. This was my second stop and we ended up buying a GLK 350. Chris T is a very fine sales person .. He really cared that we got the right car for our family. The manager was nice and the entire process was pleasant. I highly recommend Chris and this dealership.

Thank you Ja Ja from Mercedes Benz Houston North. My experience from purchasing both of my Mercedes cars from you (2012 ML350 two years ago and my 2014 E350 Luxury Sudan recently). The trade in was excellent and the cost of financing the car was extremely excellent. I will keep you in mind for my next Mercedes Benz. Thanks for your great salesmanship and taking the time in finding the car I wanted.

Researched for over a year for just the right car. Frequently visited the MB Greenway dealer down the road from my home and planned to buy from there. On a chance, I enquired online with MB North about discounts agreed with my company. MB Greenway said no, MB North said "you bet". After that, I found Jim F. to be very open, honest and hardworking. Texted me frequently with the status of my factory order. Gave advice on options which made sense for me and checked in with me frequently after the sale. I never felt pressured. Jim ensured I had the latest information without being condescending or insincere. I've purchased over a dozen new cars from Ford, Chevy, Acura, Nissan, Audi and now Mercedes. Jim has been the best to work with by far. I recommend him and MB North despite it being over 20 miles (7 times further) from me. The only thing to watch out for is the "make-ready" process. I purchased at the end of the month and picked up on the last day of the month. Dealership was very busy leading to a pretty sloppy make-ready process. Skip that part and have it done somewhere else.

It was quite the experience! Very nice facility and we had the luck to work with Mr. Thao N. for our used car purchase. We actually went in to purchase another car and ended up buying a pre owned certified car instead! He was very patient and helpful and even skipped lunch because of the time he spent on getting our stuff together! Really appreciate all his effort! Very quick to respond even on a Sunday after the sale because I was concerned about something! Now that is what I call Customer Service! Will highly recommend him to all my friends looking to buy a vehicle. Thank you!

This was hands down the first pleasant car buying experience of my life. Highly recomment Mercedez- Benz of Houston North.

We bought a 2014 ML 350 from Mercedes Benz Houston North in Nov, 2013. Our salesman, Travis L., was extremely knowledgeable of the M-B line, professional, attentive, yet not pushy. We ordered a vehicle, and Travis kept us in the loop during the entire manufacturing & transit process. In 38 years of buying cars & trucks, this was hands down the best experience I have ever had. Travis L. & the rest of the team at Houston North gave us 5 star treatment.

Trenton displayed the knowledge, patience and style that made my car buying experience smooth and comfortable. In fact, the entire team displayed the class and professionalism that compliments the Mercedes Benz brand!! Thanks MBN-I'll be back in a few years-Fawn M.

Bought my new GLK350 about a week ago. Love the car but was also extremely pleased with the dealership, in particular my salesman George B. Did a super job in getting the car brought in from someone else's inventory, did a good job explaining some of the pertinent features and also followed up on several occasions to make sure all was working well and to see if I had any questions or needed assistance. Would highly recommend the dealership and George in particular.

From the time I walked into the dealership, I was amazed at the high standard of customer care. My salesperson was knowledgeable and willing to whatever it took to make my buying experience a pleasant one. I am leasing my first ever Mercedes-Benz and I could not be happier.

Entire experience was the best! Great team with Jim F., Taylor C. and Edwin - thank you for everything! Buy your next car from these guys...you won't be disappointed!

I went into this dealership with some hesitation. Being a first time buyer of a Mercedes, I was not familiar with their service and procedures. When I was greeted at the door by Nick, I, immediately felt comfortable. He, along with his colleagues in finance and on the floor, were very warm and accommodating. Nick was a an absolute great help in making me feel comfortable in the selecting the right car for me. I would highly recommend visiting this dealership for any future or current Mercedes owners. Sales, finance, and service were all very helpful, efficient, and comforting. Thanks. I would recommend dealing with Nick, if given a choice.

Last week I bought my first Mercedes Benz which was a 2014 E350 sedan. I did a lot of research work and knew the car I wanted. However the color choice was the last thing and luckily I did get the Dolomite Brown with all the extras that I wanted. Ashlye J. was very helpful in this process and hopefully I will ask her again when I buy the next one which will not be too far in the future.

I recently purchased my first Mercedes which is a ML350 from Mercedes Benz of Houston North. My husband and I worked with Jim and Sales Manager, Mark. Both were great! We were happy with the price we paid for the ML350 and felt we received a competitive price on our trade in of an Infiniti G35 Coupe. Jim was extremely knowledgeable about Mercedes, the ML350 and a pleasure to work with. Jim and Mark made this car purchase a great experience. I love the ML350...no regrets on this purchase.

From the minute we walked in the door, we were impressed. Super professional dealership. The sales staff was attentive but not pushy. They answered all of our questions and wanted to make sure that we got into a vehicle that would make us happy. I would definitely consider working with them again.

I would absolutely recommend Mercedes-Benz of Houston North! We were trying to buy a new E350 from Mercedes-Benz Sugar Land and they were haggling with us, playing games and making our life miserable. I went online to get quotes from other dealers and Joey from Mercedes-Benz Houston North had what I wanted and within an hour or so was ready to detail it and make the sale. They treated us the way we expect when buying a luxury car and were just fabulous!!

We recently purchased a Mercedes-Benz ML 350 from Mercedes North. I was undecided on what kind of car I wanted so we looked at several. Love, love this car. Still trying to learn the navigation system. The sales people we worked with were incredible and also stayed very late with us. They went above and beyond for us

Just bought my first Mercedes and I love my new CLA 250. Kudos to Mercedes for coming up with a nice, economical and classy machine. I bought the car at Mercedes of Houston North and I am very pleased with my salesman Al G. He worked hard to get me a great deal and it was late when I left, however he worked late also and helped me get aquainted with how the radio and nav system worked. Very Professional salesman. Thanks Guys

Our salesman was Frank "Dutch" V. Dutch was very courteous. We were very satisfied with our deal. And we love our 2014 CLA 250. Thanks Dutch!!

If you need a very good car go to Mercedes Benz... If you are looking for a good buying experience, look for George B. at Mercedes-Benz Houston North. A fantastic experience with a great car !!!

I made a deal with the sales for a total discount of the MSRP so I asked him to give me a quote for the vehicle that has the options that I like. He wouldn't provide me one. Instead he told me don't worry, he has exactly what I want in stock.. just come in. I came in, he didn't have one that has the configurations close to what I was asking or looking for. This is just a typical sales people that you deal with most car dealers... just have to lie and try to bring you in the show room. I walked out and went to Mercedes Greenway in Houston and settled a deal in that same day. The sales there was honest, direct and professional. I very happy with the purchase.

I just bought an E-350 and it's a great car, Louis W. is a great salesman, ask for him.

My wife and daughter have purchased certified pre-owned Mercedes in the past from Jaja A. This was our first new ML 350. We are again very pleased with the attention given to us by Jaja. Based on our experiences, I would certainly recommend to anyone living in my area of Lake Charles, La. to take the time to drive to Houston North.

Purchased my 2013 C250 on August 31st. I worked with Thao N. He was very knowledge in the models I was interested. He took the time to listen to what was important to me and found the perfect fit for me. Thank you Thao, I love my car. A great big thanks to Edwin B. in finance for making this part of the process smooth and painless.

Great buying experience. Fast, simple and accurate. Ashlye J. was very professional.

This was my wife and my first Mercedes purchase. I can't express how smooth it went and how impressed we were with the sales person Ashlye J. She is a consummate professional and pleasure to work with. The neat thing about this purchase was it was two years in the making. Ashlye made such an impression on my wife 2 years ago that we had to meet her in person to say thanks for staying in touch. She is a joy to be around and a truly knowledgeable sales associate, not to mention just an overall great person to work with. If you're purchasing a vehicle soon or in the future give Ashlye and Mercedes Benz North a shot you'll be glad you did.

I had decided on a Black, Charcoal, or Silver 2013 or 2014 Mercedes Benz GL550. I was ready to buy. One would think the hard stuff was already done. I just needed to make an appointment with my local dealership and order it. Heck, the rest should be a piece of cake ... right? Not even - After dealing with my local MB dealership, I decided I'd rather cut off my foot than deal with them. So, I sent inquires to San Antonio, Dallas, Ft Worth, Houston & all surrounding Texas suburb dealerships (OK, I'm sure you can guess my local dealership now). Now, here's the good part. Keith J. from Mercedes Benz North Houston quickly contacted me via email. I followed up his email with a phone call. He was knowledgeable, patient, professional & trustworthy. I gave him my AMEX that same call. After I placed my order, Keith followed up with fluid communications (emails, text & phone calls). When my GL was delivered, Keith was all as mentioned above and more. I highly recommend Mercedes Benz North Houston and Keith J. OH, and I love my new GL550!

Ashlye J. made buying a new car a good experience. I especially like the Costco plan and no hassle over the price!

I've always heard about the Mercedes Benz treatment but never quite knew what that was or meant until I bought my very first Mercedes two weeks ago, a GLK350. The buying experience was by far one of the best ones I had ever had. There was never any pressure to buy the the car. My salesman, Al G., went above and beyond to make sure that I was getting the car of my dreams. Thank you Mercedes Benz Houston North!!

All we can say is GREAT!!!. From beginning to end, the whole experience was GREAT!!!!.. Using the Costco auto buying program sent us to the Mercedes-Benz of Houston North dealership. The journey begin with an email from Ashlye and four days later ended with the car my wife loves. We live in the Austin area, so having a wonderful customer service that Ashlye provided made the trip worth every moment. Oh!! the finance department, we can not leave them out. Edwin made the financing process easy and pleasurable. Wow, what a great team. If you're looking for new car, I would highly recommend this team.

I bought a 2013 E 400 from Mercedes Benz of Houston North. This was my first Benz and my experience with them was outstanding. Frank C. was my customer representative and he proved to be very helpful & customer driven. I was just shopping around to check the models and they offered a price that i could not pass and ended buying the car. We would definitely consider buying another Benz from Houston North in the next few years.

My wife and I recently purchased a preowned SUV from this dealership. Overall the experience was great but I was very surprised as we drove off and noticed the vehicle was only 1/2 full of gas. Thinking this was overlooked during delivery we phoned our salesperson who advised preowned vehicles only get a 1/2 tank of gas at delivery! Come on people...I just purchased a 50k SUV from you and you can't top off the tank!!...how ridiculous is that...especially for a luxury car dealership! It's funny how the little things like this really make a difference. Free ice cream, soft drinks and all of the other accommodations you can find in a top notch dealership but don't fill those preowned vehicles over a 1/2 tank...hilarious!!

I was pleased with the professionalism of the Sales staff. They went out of their way to make my purchasing experience outstanding. I will do business with them again and refer my family members as well.

I was looking for a 2013 C250, and wanted to trade in my 2005 C230 at Mercedes Benz of Houston North. I was given a good price on the new car because of my Costco membership, but a mediocre price for my trade. I declined the deal, and a few days later, the salesperson, Ashlye J., called to confirm the price on the new car, and offered me $8,000 for my trade, so I agreed to it, then returned to the dealership, and was met by the Sales Manager, Ivan K., who went on to explain that the price on my trade in was actually $7,500, but because of tax consequences, he said that the "cash in my pocket" was going to be $8,000! I resented being duped, and treated so unprofessionally, likening the situation to hiring a new person at $13.00 per hour, but upon reporting for work, to be told that the hourly rate was actually $10 but with 30% benefits, it comes out to $13/hour. This guy K. was so cocky, he even told me that the President of Mercedes Benz USA would "commend me for not pushing through with the deal." If this guy had better personal/personnel skills, this dealership would be selling more cars. He is a disgrace to the dealership, and to the Mercedes brand. Needless to say, I left the dealership! I have owned Mercedes Benzes since 1973, and this was the worst treatment I have ever received from a luxury car dealer. JM

We had a very pleasant experience with Mercedez-Benz of Houston North this past weekend. Gordon B. was very easy to work with and accommodating. We felt no pressure as the negotiations were straight forward and honest.

I was totally impressed with the professionalism and service at Mercedes-Benz of Houston North. I located my car on Edmunds.com and submitted an email to the dealership. I was contacted promptly by email and later by phone. The salesman set up an appointment for me. On the day of my appointment, everyone was prepared for me. The store manager came out and introduced himself to me. From there on Manuel E. took great care of me!! The car was as depicted online and the purchase process went very smoothly. Would definitely purchase from this dealership again.

Good service and great car!

I recently bought a new C250. The two sales guys that helped me, Jaja A. and Vernon G., were great to work with. If you are looking for a MB, definitely go talk to them! They took me on two test different test drives to get a good feel for the car and explained all the features that were available. They also provided me good recommendations on which options I should get, advising me towards options that were useful/had good value and warding me against options that weren't necessary. Since I was very specific on what I wanted in the car, they took a couple days and tirelessly searched through the MB U.S. inventory base to find the car with the features I required. When it came to talking about the price of the car, they were very straightforward and did not try to jerk/run me around. Within a few short discussions, they agreed to a great price that I put forward and pushed the deal through their management! Now when it came to the financial side, it was a whole different story. I had expected, after working with Jaja and Vernon, that this would be straightforward and accommodating. I was wrong! The girl I worked with, Stephanie T., reminded me of all the bad stories you hear about in dealing with the finance people. I had thought about purchasing an extended warranty that day, considering the cost of repairs I've heard people have had. She jumped on that and applied a huge amount of pressure for me to get their overpriced warranty by lying to me and making it sound like the cost would go up by 30% if I didn't get it that day, but telling me it was 100% refundable if I decided I didn't want it later. She then tried to make it look like an even better deal by "throwing in" 2 years of maintenance (which wasn't refundable). When she split out the itemized cost of the package though, I found out later she severely overvalued the maintenance (paid for a 3yr deal according to MB website and only got 2yr) Long story short, I cancelled the warranty and got back as much of that money as possible. I will be purchasing my warranty and maintenance packages along with looking for my service work when the warranty runs out elsewhere. Overall, that process of looking for and negotiating on a new car was AWESOME! Just be VERY wary and do your homework and more before you start into the financials of the transaction.

I'm the type of car buyer that will sacrifice a few hundred bucks, in exchange for an easy, relaxing car buying experience. Not only did I get that experience, but I still managed to get a great deal on my car, a 2011 GL450. Anytime during the buying process when they needed me to sign papers, check over something, or needed my signature on something, I was always asked to do so in a gentle, non-confrontational voice (unlike what you'd get at a Chevy dealership). They had the extra amenities that are nice, a cool coffee machine and any kind of soda, and ice cream also. Long story short, my sales associate did a great job, and I'm very pleased!

joey k., the new car sales, was wonderful. the whole process including traded in an old car, purchased and delivered a new car was completed within three hours. it was comfortable and no pressure in transaction. I got the car I wanted with the price I was willing to pay. a superb experience. good job, joey!Ted

Just purchased a 2013 ML 350. Took the vehicle on a 700 mile road trip. The handling of the vehicle is great, noise not a problem. Would recomend this vehile. The salesman (Nick B.) was great to work with.

Mercedes-Benz of Houston North was by far the best car buying experience I have ever experienced. Thanks to Gordon, my sales associate. Gordon went above and beyond not only before and during the sale, but also after. Anyone looking to purchase their dream Mercedes, must see Gordon.

We went on Edmunds.com and do our research on the 2011 Mercedes Benz C300 Sport sedan. Within 2 hrs the Mercedes Benz dealership email us back and offer us a great price that below dealer invoice. If you are living in Houston TX area coming and see Nike Stahl at Mercedes Benz of Houton North. He is a great person to work with. Thanks again Edmunds.com.

Came from out of town to purchase a new E-Class Coupe because of this dealer's willingness to make a good deal. Because of what I wanted, we had to order the car from Germany and it arrived in about 2 months time. We did the deal over the phone and email. They helped me work through getting a USAA discount. They very clearly spelled out the invoice price on the car, the MSRP and the price they wanted for the car, which was in line with what my internet research indicated. They were willing to trade my 10 year old vehicle and agreed to a price site unseen to them that was in line with a trade-in value indicated by Kelly Blue Book and Edmunds. On arrival at the dealership, everything was ready to go. No change or haggling on the agreed price; they looked at my trade-in and gave me the agreed to price. They found a lender in Houston that matched a lender that I had lined up in my home town, so I am going with their lender. The paper signing was all computerized and easy to go with. The vehicle checkout went well and gave a good overview of the vehicle's features. This was probably the easiest car buying experience that I have had. I felt good coming out of the dealer because everything was pre-agreed to so I didn't have to wonder after I left if I had made some mistake in the deal. I recommend this dealership without reservation.

I have no idea what the other reviewer is talking about. I found a car on their website, called them up and put a deposit on the car. I drove from northern Colorado to north Houston 2 days later. The car was there waiting for me, fully detailed and ready for a test ride. Others had expressed interest in this car but the dealership honored my deal in every way. Closing was fast and friendly. I was in and out in under 3 hours. I would buy again from MB of Houston North in a heartbeat.

I came in to purchase a new SLK. I found the one I wanted. We agreed on a price and came back to finish to sign the paperwork. When I got there the salesman told me that there was another person that wanted to buy the car. I would have had to pay a couple of thousand dollars more for the car. I would have paid a couple of thousand more for the car if they said that is what it costs when we made out "deal" but I was not going to pay more after we had a deal. The salesman of course to make up for the misunderstanding said I could buy another one and he would throw in a keychain. I went to another dealership and bought one and didn't think much more about it. Then I was talking to another person that had the same experience. They sold his car out from under him and offered to sell him 2 cars at cost. I realized then that this must be the way they do business. That is why I am posting this. I expect this from the buy here pay here dealership on Telephone road, but not from Mercedes Benz.